Total 233 qa manager job vacancies in Australia

• Management of the Hotel Front Office operation to achieve a reputation as a market leader
• Run and actively participate in weekly Front Office meetings, respecting the confidentiality of issues which may be discussed formally or informally.
• Effective supervision of all guest arrivals and departures, ensuring that room allocations and check in/check out processes follow set procedures and are customer focused.
• Full utilisation of the Front Office system, ensuring accuracy in use and a range of accurate reports are produced to meet operational needs.
• Supervision of lobby services (including Car parking and Porter services where applicable), ensuring guest arrivals and departures are as efficient as possible.
• Regular liaison with Maintenance ensuring maintenance requests are completed quickly, focusing on guest needs as a priority.
• Operation of an effective night audit function in conjunction with the Financial Controller.  Accuracy of this daily function being paramount while maintaining customer focus.
• Preparation of Front Office monthly reports, commenting on key company performances and forecasts.
• Ensure public areas are clean and well presented with regular monitoring.
• Ensure there is management support and presence visible on Front Desk and in the lobby during key times throughout the day.
• Daily liaison with the Reservations office to ensure accuracy in room allocation and maximising of yield.
• Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson.
• Strive to implement the Accor Vision and demonstrate active use of Accor Values.
• Any other duties assigned by your manager.

Reporting to the Operations Manager, this role leads the housekeeping function of ibis Styles Brisbane Elizabeth St. 

You will be responsible for:

• Rostering
• Ordering Inventory
• Lost property
• Productivity
• Cleanliness standards of rooms
• Work allocations
• training and onboarding of new team members
• Guest complaints
• Laundry

What you will be doing:

• Prioritise and respond to daily maintenance requests to ensure the smooth running of the hotel
• Ensuring the guest experience is memorable and positive through the maintenance of the hotel facilities
• Plan and carry out preventive maintenance throughout the hotel
• Manage complex projects to deliver a luxury product and service
• Responsible for the overall energy management and conservation of the hotel
• Manage the engagement of contractors within the hotel, ensuring work is to standard, to manufacturers specification, in line with legislative requirements and completed within budget and on time
• Routine management of fire alarms and emergency lighting
• Chief Warden responsibilities
• Assisting hotel management with emergencies and maintenance issues and incidents
• Ensure all staff are competent in the safe and effective use of equipment and chemicals
• Actively participate in activities to support the Accor and Sofitel Risk Management program

In this role you will:

• Leading the Hotel Front Office operation to achieve a reputation as a market leader
• Effective supervision of all guest arrivals and departures, ensuring that room allocations and check in/check out processes follow set procedures and are customer focused.
• Involvement in recruitment activities such as applicant screening, phone screens, in person interviews, reference checks, etc.
• Leading onboarding and training of the Front Office team ensuring they are trained in all aspects of their role
• To develop departmental training manuals and implement department training programs
• Supervision of lobby services (including car parking and porter services where applicable), ensuring guest arrivals and departures are as efficient as possible.
• Daily liaison with the Revenue & Reservations office to ensure accuracy in room allocation and maximising of yield.
• Preparation of reports as required

As 2IC, you will be leading the team throughout the daily operations of our busy airport hotel. This role allows the individual the ability to lead all aspects of the hotel business; Front Office, Reservations, Night Audit, Housekeeping, Engineering and Food & Beverage.

Working closely with the Hotel Manager this is a great opportunity to collaborate with a supporting leader in preparation for the next step in your career.

What You Will Be Doing:

• Leading the team alongside the Hotel Manager which will include assisting with AM and PM coverage
• Assisting the departments within the hotel when needed – kitchen, housekeeping, night audit, maintenance & front office operations
• Day to day you will be overseeing reception operations; from checking in guests to handling member queries as well as making sure all aspects of the hotel are flowing smoothly
• Back of house responsibilities include the of completing administrative tasks such as rosters, reporting etc.
• Supporting, nurturing and empowering our Heartists through the daily operations and their own hospitality journey
• Delivering on project implementation with ideas to improve the hotel, customers experience and the workplace culture
• Bring your own uniqueness to the role

What you'll be doing:

As Reservations Manager, you will lead the Reservations team and play a critical role in creating the perfect stay for each and every one of our guests. You are a natural leader who thrives in a team environment and possess strong organisational and time management skills with an impeccable eye for detail.

Your responsibilities will include:

• Building effective business relationships with key clients and travel agents through the delivery of outstanding customer service, whether over the phone, email or face-to-face
• Ensuring the Reservations team use the hotel systems to process and input reservations in an accurate and efficient manner
• Maintaining a positive selling approach to maximise yield in both occupancy and rates, reporting directly to the Revenue Manager
• Possess strong organisational skills and ability to prioritise workflow and workload individually and across the team
• Producing and distributing rooming lists and confirmations as required and maintain regular communication with clients
• Undertake group reservation tasks such as actioning releases and loading rooming lists for multiple properties
• Nurture business relationships with key clients and travel agents to encourage loyalty
• Promote all hotel facilities, cross sell and upsell where appropriate
• Actively work with the front office team on how to sell the hotel, convert enquiries to reservations and be aware of all promotions
• Work with Sales & Marketing to promote packages and special offers

Bring your passion for fine food, culinary and bar service excellence to Cuvee, Sofitel Brisbane Central’s chic and sophisticated lobby bar.

As a Full Time Assistant Bar Manager, you will lead your team to create unforgettable dining and social experiences for our guests in the stunning and lively surrounds of Cuvee.

What you'll be doing:

• Report to the Food and Beverage Management on daily operations
• Lead, mentor and train the Cuvee operations team members
• Assist to manage and delegate duties ensuring Sofitel brand standards are maintained
• Liaise with the kitchen to ensure the highest standard of food quality and presentation
• Familiarise yourself with VIP and regular guests to ensure their requests and needs are met 
• Collaborate with other hotel departments to plan new product and service offerings
• Promote a strong Heartist culture and a team focused on creating unforgettable guest experiences.

We are looking for a go-getter, someone who is very hands-on and will use their strengths to coordinate and manage the day to day operations of the Front Office department whilst leading and inspiring the team to enhance the guest experience – every guest, every interaction, every day.

What you will be doing?

• Heavily involved in daily operations and coordination of the Front Office Team.
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests.
• Responds to guest feedback and provide relevant action and follow up.
• Be flexible and willing to work mornings, evenings and overnights (if necessary) across the 7 days to ensure service standards expected are being achieved.

This is a challenging and multifaceted role which will see you managing a small team and applying a service focused approach to managing contractor and guest requirements. You will work with external contractors and suppliers for scheduled maintenance. In a nutshell, you will be responsible for the maintenance and upkeep of the rooms, facilities and common areas of the property. This role will draw on your proactive approach and ability to multi-task and prioritise.

We currently have an excellent opportunity to join our team as the Food and Beverage Manager. Reporting to the General Manager, you will lead the team ensuring the highest possible standards of professionalism and guest experience in all of our food and beverage outlets.

Responsibilities include but are not limited to:

• Managing the F&B operations for Olims Bar & Bistro, conferencing & events, the bottle shop, room service and minibar
• Co-ordination between the food and beverage team and other outlets such as front office, housekeeping and sales to ensure successful communication of all relevant information
• Preparation of monthly reports, including forecasting, budgeting, and analysis of monthly results
• Taking our customer-focused service to the next level
• Taking ownership of all guest feedback and leading change
• Developing the next level of food and beverage leaders

Due to recent movement within our Front Office department, we have an opportunity for a Night Manager to join our Front Office management team, reporting directly to our Front Office Manager.

This is a full-time position where you will be required to cover our overnight shifts working between 11pm till 7am, 5 days per week.

You will be based on the front reception and will be responsible for cross checking and balancing work completed during the day by all outlets. You will ensure the highest level of customer service and professionalism is offered at all times whilst maintaining accuracy and guest confidentiality.

A proactive attitude that translates to a high-performance mind set and an outstanding attention to detail is required for the role and you will have the opportunity to work within a small but awesome Novotel on Newcastle Beach.

What you will be doing:

• Hold responsibility and accountability for the efficient operations of the Hotel on the overnight shift.
• Manage and monitor activities of all employees in the Front Office department ensuring accuracy and attention to detail.
• Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety.
• Prepare briefing sheets for all staff, informing them of daily activities, group and VIP arrivals, as well as special requests.
• Check accommodation, making sure special requests are carried out accordingly.
• Be the first point of contact for all of our guests.
• Prepare reports to reflect the trading result of the property on a daily, weekly and monthly basis.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!

The Assistant Manager plays a crucial role in supporting overall operation of our hotel, ensuring our guess receive the highest level of service and satisfaction. Working closely with the Hotel Manager and Guest Experience Manager, you will oversee daily operations, lead and motivate staff, and uphold our standards of excellence in hospitality.

Responsibilities:

• Assist the Hotel Manager in overseeing all aspects of hotel operations
• Supervise and train staff members to ensure exceptional service delivery and adherence to Brand standards and company policies and procedures
• Monitor guest satisfaction levels and address any issues or concerns promptly and effectively
• Collaborate with other departments to develop and implement strategies for improving guest experience and maximizing revenue
• Handle guest inquiries, complaints, and special requests, demonstrating a commitment to guest satisfaction

As Reservations manager, you will be responsible for achieving maximum revenue through the effective selling of room reservations and other ancillary revenue to our guests via the telephone, e-mail or other channels deemed appropriate by the company.

You will manage the Reservations Sales Agents team and will establish ongoing on-job training programs within the department to achieve financial and service quality targets.

Your experience and skills include:

• You are a professional and talented individual who is looking for a new challenge and wants to join a fast paced and high performing team renowned for their approach and delivery of unparalleled service.
• Natural team player who is an avid learner, adaptable and has exceptional interpersonal and communication skills.
• You have strong customer care skills as well as the ability to work under pressure, with excellent attention to detail.
• You are confident about your technical knowledge of hotel booking systems, including Opera.

You are hungry for success, and love the challenge involved in winning business. You will have a proven track record of achievement in sales, preferably in the hospitality and/or tourism industry, and will impress us with your demonstrated ability to transform strong rapport with clients into solid business. Your sales flair will be complemented by strong time-management, reporting, computer and administrative skills.

This position is responsible for developing sales initiatives and strategies to achieve sales goals and enhance productivity and profits within the Conference & Events (C&E) sectors.  They will lead the team to explore new business opportunities whilst maintaining good relationships with established clients.

• Manage the restaurant, bar, room service & conference rooms, to ensure quality and efficient service and standards whilst delivering a memorable guest experience.
• Review, analyse and drive revenue the daily operational needs maintaining beverage, labour, product and expenses on budget.
• Develop, implement and maintain quality standards for all food and beverage outlets including the supervision and direction of the food and beverage team.
• Ensure cleaning and maintenance of outlets, work areas, tableware, utensils and other materials and equipment used by restaurant, bar, room service and conference areas.
• Work closely with Executive Chef to ensure Food and Beverage service is an exceptional guest experience.
• Recruit, manage, train, develop and inspire the Food and Beverage team.

As our Night Manager, your tasks and responsibilities include:

• Provide supervision and support to all department team members
• Be responsible for the reception desk and processing of night audit and nightly reports
• Assist security with monitoring hotel building
• Aid in the operations for the day team to ensure exceptional service is provided around the clock
• Handle all guest queries, effectively managing all types of guest feedback
• Work the unique overnight shifts at our hotel from 11pm - 7am

• Assist in over-seeing the day to day operations of the Front Office.
• Effective management to achieve a reputation as a market leader in service.
• Manage and coach the Front Office team to provide personalised, high quality services.
• Supervision of lobby services including car parking and portering, ensuring guest arrivals and departures are as efficient as possible.
• Ensure public areas are clean and well presented with regular monitoring.
• Handle all guest enquiries and complaints in a courteous and effective manner, following through to ensure all issues are rectified to the guest’s full satisfaction.
• Ensure that all information regarding a guest that may improve the quality of their stay is passed on to appropriate departments.
• Work closely and successfully with all other departments to help achieve total guest satisfaction.
• Annual Salary $73,707 exclusive of super.

Due to recent movement within our Front Office department, we have an opportunity for a Night Manager to join our Front Office management team. As part of a team of 4 x Assistant Managers, you will report directly to our Front Desk Manager.

This is a full-time position where you will be required to cover our overnight shifts working between 11pm till 7am, 5 days per week. Sponsorship for this position is available for the right applicant.

You will be based on the front reception and will be responsible for cross checking and balancing work completed during the day by all outlets. You will ensure the highest level of customer service and professionalism is offered at all times whilst maintaining accuracy and guest confidentiality.

A proactive attitude that translates to a high-performance mind set and an outstanding attention to detail is required for the role and you will have the opportunity to work within an award-winning Resort.

The role:

• Hold responsibility and accountability for the efficient operations of the Resort on the overnight shift.
• Manage and monitor activities of all employees in the Front Office department ensuring accuracy and attention to detail.
• Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety.
• Prepare briefing sheets for all staff, informing them of daily activities, group and VIP arrivals, as well as special requests.
• Check accommodation, making sure special requests are carried out accordingly.
• Assist guests with their luggage and be the first point of contact for all of our guests.
• Prepare reports to reflect the trading result of the property on a daily, weekly and monthly basis.

We have recently restructured our Food & Beverage department, ensuring that we have a strong management team in order to support you in your role as Restaurant Manager. You will report directly to our Director of Operations and will cover our afternoon / evening restaurant service but may be required to cover breakfast service if and when required.

Ideally you will be a real people person with a big heart, who is a fantastic leader and leads by example. Someone who represents our friendly and professional 5-star service philosophy to create peak moments for our Guests and your fellow staff members at every opportunity. A proactive attitude that translates to a high-performance mind set and an outstanding attention to detail is also required. You will have the opportunity to work in a dynamic, award-winning team. 

• Manage the service of food and beverage within all food & beverage outlets.
• Management and guidance of all food and beverage staff members.
• Rostering of the food & beverage team to suit the operations and resort demands.
• Ensure cleaning and maintenance of outlets and other equipment used by the restaurant, bar and room service. 
• Regular liaison with Maintenance ensuring maintenance requests are completed quickly.
• Coordinate between the relevant departments to ensure that preparations for conferences have been made. 
• Assist in the preparation of monthly restaurant / bar reports, commenting on key performance indicators and action taken to keep on target.
• Attend and actively participate in weekly Food and Beverage meetings.
• Prepare weekly and monthly forecasts to enable accurate rosters.
• Ensure constant liaison with the Conference, Wedding & Events team and attend weekly BEO meetings.
• Be knowledgeable of and operate within appropriate outlet and resort liquor licensing guidelines.

What will you be doing?

• Assist and oversee the day-to-day operations of the Front Office team
• Supervise and monitor team members with true leadership ability that motivates the entire team.
• Take initiative to ensure all interactions with our guests are positive and productive.  
• Ensure the smooth and efficient running of the Hotel's operation in absence of the General Manager/Senior Managers with a high level of customer service provided at all times.
• Actively resolve complaints and challenges presented by guests/customers to reach a win-win situation.
• Ensure there is management support and presence visible on Front Desk and in the lobby during key times throughout the day.  
• Process and assist with check-in and check-out of guests when needed.
• Respond to and coordinate emergency situations.

We have an exciting new opportunity for a strong leader to join our leadership team as a Full Time Revenue Manager – Maternity Leave Contract until January 2025. 

With a hands-on approach, as the Revenue Manager you will executive our revenue management strategy as well as:

• Maximise revenue to achieve budgeted and forecasted revenue targets.
• Focus on trend recognition, demand anticipation and opportunity analysis.
• Develop and implement systems, practices and tools aimed at these revenues through balancing demand and revenue maximization techniques.
• Ensure optimal presentation and maximization of business opportunities through brand websites, 3rd party websites, CRO and GDS.

*This role offers flexible working arrangements.

Our Heartist Culture

A few of our employee tag lines are #itsgoodtobeus #feelwelcomed #feelvalued and if you look on Instagram or LinkedIn – you will see this come alive! We live by our 4 key principles:

1. People Crave Belonging
2. People Want the Real Deal
3. Every Person has a Story
4. People Hate to be Wrong

We encourage you to bring the ‘real you’ each and every day and connect with our guests and our people.

You will have the opportunity to build your own skills and expertise to reach your personal and career goals. By joining the team, you will unleash a huge array of great employee benefits. 

Reporting to the Night Manager, you will be responsible for general front office and night audit duties including maintaining guest accounts, posting charges, reconciling payments and generating daily reports. You will assist in the management of the team and ensure the overnight processes run smoothly and the hotel is operating safely overnight.

Reporting to the Director of Reservations and Revenue, the Reservations Manager is a key player in managing inventory of Pullman, Novotel and ibis Sydney Olympic Park with 545 rooms in total. 

You will passionately train and lead our team to success, whilst ensuring the smooth running of the day to day operations for the Reservations department.

We are looking for someone who has the ability to lead and motivate a team, and has the skills to work closely with other departments to ensure our Hotels meet their objectives.

Reporting directly to the Restaurant Manager, you will be responsible for leading, mentoring and motivating your team while ensuring they deliver professional, efficient, and consistent service standards. This is a hands-on role, where you will oversee the service of food & beverage, with a constant focus on providing excellent guest experiences while exceeding in your ability to train hospitality staff through tailored programs, staying updated with industry trends.

Furthermore, your duties will also include;

• Ensure the service of food and beverage within the restaurant, room service, conferencing, and occasional residential catering are at a consistently high standard.
• Aligning staff initiatives such as recruitment and training for maximum efficiency.
• Ensure constant liaison with the Conference & Events Executive, Marketing Executive, and Head Chef in order to maximise F&B profits.
• Liaise with customers and the kitchen team to ensure service times are adhered to and ensure a seamless operation between front and back of house operations and a positive working environment. 
• Ensure guest billing is completed accurately following Hotel procedure and that correct charges are posted.
• Set up systems to protect and maintain control of restaurant and conference service equipment, correctly recording breakages and carry our regular stock takes.

Reporting directly to the Hotel Manager, this hands-on position will see you drive the performance of Front Office Operations including Concierge, Front Desk and Night Audit.

You will:

• Ensure the smooth and efficient running of the Front Office Operations with a high level of guest service always provided.
• Be responsible for shaping a “Can do, Guest Obsessed Culture” to support the achievement of key financial indicators.
• Lead by example in all Front Office service areas and shifts ensuring your team provide a warm genuine welcome to guests, anticipate their needs, and go above and beyond to create memorable moments.
• Have a genuine passion for bringing out the best and building the capabilities of the team, enjoy being guest facing and taking the guest experience to the next level.
• Be financially aware and have a working knowledge of managing P&L performance for example via cost effective rostering.
• Lead the team by example with impeccable grooming and presentation.
• Have a passion for creating exceptional experiences for our guests.
• Understanding emergency response procedures