The Assistant Manager plays a crucial role in supporting overall operation of our hotel, ensuring our guess receive the highest level of service and satisfaction. Working closely with the Hotel Manager and Guest Experience Manager, you will oversee daily operations, lead and motivate staff, and uphold our standards of excellence in hospitality.
Responsibilities:
- Assist the Hotel Manager in overseeing all aspects of hotel operations
- Supervise and train staff members to ensure exceptional service delivery and adherence to Brand standards and company policies and procedures
- Monitor guest satisfaction levels and address any issues or concerns promptly and effectively
- Collaborate with other departments to develop and implement strategies for improving guest experience and maximizing revenue
- Handle guest inquiries, complaints, and special requests, demonstrating a commitment to guest satisfaction
