- Management of the Hotel Front Office operation to achieve a reputation as a market leader
- Run and actively participate in weekly Front Office meetings, respecting the confidentiality of issues which may be discussed formally or informally.
- Effective supervision of all guest arrivals and departures, ensuring that room allocations and check in/check out processes follow set procedures and are customer focused.
- Full utilisation of the Front Office system, ensuring accuracy in use and a range of accurate reports are produced to meet operational needs.
- Supervision of lobby services (including Car parking and Porter services where applicable), ensuring guest arrivals and departures are as efficient as possible.
- Regular liaison with Maintenance ensuring maintenance requests are completed quickly, focusing on guest needs as a priority.
- Operation of an effective night audit function in conjunction with the Financial Controller. Accuracy of this daily function being paramount while maintaining customer focus.
- Preparation of Front Office monthly reports, commenting on key company performances and forecasts.
- Ensure public areas are clean and well presented with regular monitoring.
- Ensure there is management support and presence visible on Front Desk and in the lobby during key times throughout the day.
- Daily liaison with the Reservations office to ensure accuracy in room allocation and maximising of yield.
- Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson.
- Strive to implement the Accor Vision and demonstrate active use of Accor Values.
- Any other duties assigned by your manager.
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