In this role you will:
- Leading the Hotel Front Office operation to achieve a reputation as a market leader
- Effective supervision of all guest arrivals and departures, ensuring that room allocations and check in/check out processes follow set procedures and are customer focused.
- Involvement in recruitment activities such as applicant screening, phone screens, in person interviews, reference checks, etc.
- Leading onboarding and training of the Front Office team ensuring they are trained in all aspects of their role
- To develop departmental training manuals and implement department training programs
- Supervision of lobby services (including car parking and porter services where applicable), ensuring guest arrivals and departures are as efficient as possible.
- Daily liaison with the Revenue & Reservations office to ensure accuracy in room allocation and maximising of yield.
- Preparation of reports as required
