Reporting directly to the Hotel Manager, this hands-on position will see you drive the performance of Front Office Operations including Concierge, Front Desk and Night Audit.
You will:
- Ensure the smooth and efficient running of the Front Office Operations with a high level of guest service always provided.
- Be responsible for shaping a “Can do, Guest Obsessed Culture” to support the achievement of key financial indicators.
- Lead by example in all Front Office service areas and shifts ensuring your team provide a warm genuine welcome to guests, anticipate their needs, and go above and beyond to create memorable moments.
- Have a genuine passion for bringing out the best and building the capabilities of the team, enjoy being guest facing and taking the guest experience to the next level.
- Be financially aware and have a working knowledge of managing P&L performance for example via cost effective rostering.
- Lead the team by example with impeccable grooming and presentation.
- Have a passion for creating exceptional experiences for our guests.
- Understanding emergency response procedures
