Total 34 relationship manager job vacancies in Brisbane City, Queensland

With a hands on approach, the Revenue Manager is responsible for ensuring the best interest of profitability is served in the overall hotel as well as ensuring the integrity of rates and long-term customer satisfaction to support the overall revenue strategy for the hotel.

This role serves as the objective decision maker that will work closely alongside hotel Department Leaders and external stakeholders/owners to maximise hotel performance.

As our Revenue Manager, you will: 

• Analyse revenue trends in the local market daily to maximise RevPAR. 
• Perform analysis of competitor results using STR tool.
• Advise on future sales strategies, and business plans to increase RGI. 
• Prepare Short, Medium, and Long term forecasts, and provide commentary and in-depth analysis to hotel ownership.
• Work closely with operational departments to maximise available inventory, whilst maintaining product integrity and guest satisfaction. 
• Maintain a strong understanding of market segments, yield management techniques, supply/demand, and complex pricing relationships; continually monitor market demand drivers and adapt strategies to maximize revenue.

We offer the flexibility to work remotely or in a hybrid model, depending on the individual circumstances of the right candidate. 

We are seeking a highly skilled and guest-focused Duty Manager to join our Front Office team here at Sofitel Brisbane Central. As a Duty Manager, you will play a crucial role in overseeing daily hotel operations, ensuring exceptional guest experiences, and maintaining high-quality service standards across all departments.

• Assist the Front Office Manager in managing lobby operations and ensuring guest needs are met promptly and efficiently
• Oversee and coordinate activities across various hotel departments to maintain smooth operations
• Handle guest complaints, special requests, and VIP requirements with professionalism and care
• Collaborate with Sales and operational teams to exceed guest expectations and meet their specific needs
• Monitor and evaluate staff performance, providing training and support to maintain high service standards
• Conduct regular inspections to ensure compliance with hotel policies, procedures, and quality standards
• Implement and oversee health and safety protocols throughout the hotel
• Analyse guest feedback and operational data to identify areas for improvement and implement solutions
• Manage shift handovers, including proper documentation and communication of important information
• Ensure accurate record-keeping of incidents, guest feedback, and operational reports
• Act as a liaison between guests, staff, and management to facilitate effective communication and problem-solving

A remarkable opportunity awaits for a Front Office Manager to join the prestigious team at Sofitel Brisbane Central. As the welcoming face of our luxury hotel, you will oversee front office operations, ensuring seamless daily processes and delivering unparalleled guest experiences that reflect Sofitel’s commitment to excellence.

• Oversee and manage all front office operations, including reception, concierge, and reservations
• Lead, train, and motivate the front office team to deliver outstanding customer service
• Develop and implement strategies to enhance guest satisfaction and loyalty
• Manage guest complaints and resolve issues promptly and professionally
• Coordinate with other departments to ensure seamless guest experiences
• Monitor and analyse key performance indicators to optimise front office operations
• Ensure compliance with hotel policies, procedures, and industry standards
• Manage front office budgets and financial reports
• Implement and maintain efficient check-in and check-out procedures
• Stay updated on local events and attractions to provide guests with relevant information

We have an exceptional opportunity for a seasoned hospitality professional to step into a senior leadership role within our Front Office team as a Senior Duty Manager on a full-time basis. Reporting to our Front Office Manager, the Senior Duty Manager will oversee all aspects of Front Office operations including reception, guest relations, reservations, and telephones during shifts, while ensuring the delivery of unparalleled guest experiences.

In this role you will:

• Oversee the seamless operation of the hotel, maintaining our reputation as a market leader in personalized, customer-focused service within the hotel locality.

• Drive the achievement of the hotel's key performance indicators (KPIs) related to RPS, NPS, Loyalty, and room upselling.

• Ensure the effective operation of the night audit function in coordination with the Financial Controller, ensuring accuracy while maintaining guest satisfaction.

• Supervise the handling of VIPs and special guests, ensuring their needs are met and loyalty is upheld.

Sixteen Antlers Rooftop Bar is named for its roof ‘branches’ reminiscent of a deer’s antlers, our intimate space offers a haven of comfortable seating, a selection of boutique beers, cocktails, and quality wines, as well as impressive tapas menu. We are looking for an enthusiastic superstar to lead our fantastic team!

We are seeking a passionate bar manager that represents our service philosophy, with an open minded attitude, flexible to adapt their skills, & the know how to create great experiences.

The ideal candidate will have worked in a similar venue & understands the requirements in a high volume venue, You will have a passion for people, service & delivery of expectations.  They must be able to multitask at a high level whilst developing individual team members and the team as a whole.  You will also have a hands-on management style and flexible work ethic.

As Sixteen Antlers Bar Manager you will:

• Ensure efficient, friendly and professional service is provided to all guests.
• Lead & coach team to ensure venue standards are upheld.
• Work with other leaders & stakeholders
• Maintain effective communication with the team in regards to upcoming events and venue requirements. Eg, weekly meetings with management team and kitchen brigade.
• Set up, pack down and delivery of the bar & all special events
• Proactively creating unique experiences tailored to our guests
• Take the lead as the first point of contact for any feedback from guests, & act on this
• Be knowledgeable of and operate within the outlet and hotel liquor licensing guidelines and House Management Policies.
• Set up procedures to protect and maintain service equipment, correctly recording breakages and carry out regular stocktaking.

Reporting to the Director of Sales & Marketing, we are currently seeking a Business Development Manager to join our dynamic team. This role is suitable for a vibrant sales professional who enjoys working across MICE/GROUPS/ENTERTAINMENT.

What is the role all about:

• Responsible for securing new business and growing market share from existing accounts across MICE, GROUPS & ENTERTAINMENT clients.
• Collaborate with the Director of Sales - MICE a sales plan that includes proactive initiatives to achieve business objectives and budgeted profits for the hotel for Meetings & Events
• Proactively create a sales plan that includes proactive initiatives to achieve business objectives and budgeted profits for the hotel for Entertainment & Groups
• Taking a proactive and innovative approach to acquiring new business.
• Monitor industry trends, competitive landscape, and market developments to identify opportunities for growth
• Represent the property at conferences, tradeshows, networking events, familiarisations, sales missions and on-site inspections
• Prepare and present regular reports on sales activities and results to Director of Sales and Marketing

• Work closely with the Sales & Marketing teams to ensure processes and productivity are continually improved to reach and exceed sales targets
• Work with internal stakeholders to over-achieve on budgeted revenue.
• Travel interstate to visit clients and attend tradeshows as required

Reporting directly to the Front Office Manager, with regular access to the Hotel Manager your primary responsibility is ensuring a high level of guest service at all times across the hotel.

As Night Manager, your tasks and responsibilities will consist of, but are not limited to the following:

• Assist with the management of all operational departments 
• Management of roster, costings and forecasting
• Professional development of Front Office All Rounders, Night Audit and Night Supervisor team to ensure strong succession planning
• Involvement in and management of KPI's for Front Office & guest satisfaction
• Process and assist with check-in, check-out of guests, ensuring all procedures are adhered too.
• Assist in all areas of the hotel to eliminate potential issues including Food & Beverage operations
• Immediately attending to guest requests, and leading by example to other members of the team by being proactive and resourceful.
• Responsibility for the health and safety of all patrons, guests and staff members.
• Overseeing of whole guest experience from Reservation through to departure.

Your ability to ‘surprise’ our guests with your natural bright and bubbly customer service style is what sets you apart from the rest. You are naturally a confident person who is able to approach people and initiate conversation.

You are able to manage your time and can handle juggling numerous tasks at once.

As the Outlets Manager at Sofitel Brisbane Central you will organise the daily operations of the restaurant, bar, in room dining and mini bar. You will be passionate about good food and fine beverages, and lead a large team of food and beverage professionals to create memorable experiences for our guests. Reporting to the Director of Food and Beverage, the Outlets Manager is responsible for the overall performance of the food and beverage outlets, including the revenue, cost controls, team performance, quality and guest service experiences.

What you will be doing:

• Deliver luxury a la carte service to guests, greeting and seating and taking orders
• Ensure the food and beverage outlets are operating efficiently and profitably
• Perform stocktake and purchasing for the outlets
• Follow the hotel's food safety and hygiene procedures, ensuring all areas are clean and tidy
• Create connections with guests to ensure their expectations are exceeded
• Assist to recruit, train and supervise food and beverage team members
• Maximise outlet revenue by implementing agreed strategies, practices and promotions
• Liaise with the Conference and Events Sales team to plan and organise special functions in the restaurant and bar.

A career that lets your passion shine

We seek a  General Manager for  Sofitel Brisbane Central, positioned in the vibrant heart of the river city. Are you ready to embody the #SofitelFrenchZest and challenge the status quo?   

This role was made for an authentic leader. Someone with the flair and finesse to weave collaborative and genuine  relationships with all our  stakeholders, someone who can cultivate a welcoming, inclusive environment for both guests and Heartists. A leader with impeccable taste; who  has a health obsession with quality and aesthetics when creating a simply beautiful product and ambience. If you’re looking for an opportunity to lead and inspire  a team of experts and flex your creative flair in the hospitality space, this is the role for you.

Mount Isa has a great sense of community with many sporting and recreation activities on offer which make the city lifestyle focused. Located in the heart of town, with spectacular views of the city and mine, ibis Styles Mount Isa features 57 recently refurbished guest rooms, an outdoor swimming pool and Italian restaurant, Giuseppe’s Cantina. Attracting both business and leisure guests, the property also has two meeting and event spaces.

We are looking for a motivated people person to take the reins and provide leadership to the small team of hospitality professionals. Reporting to the Vice President Operations Western Australia and Tasmania, you will be exposed to a highly diverse role with ‘hands on’ accountability for the Hotels Financial, Sales, Human Resources and Corporate Social Responsibility activity.

Key Responsibilities:

• Required to recruit, integrate, develop and coach a small but strong team
• Ability to add value to the Accor network building strong brand and customer loyalty
• Consistent and responsible approach to cost control
• Continuous improvement in regards to product and service quality   
• Required to initiate, lead and manage capital expenditure projects 
• Ability to make high level commercial decisions based on a consultative approach with the support team

ibis Styles Mount Isa is located in the heart of Mount Isa, and offers views of the city and the spectacular Mount Isa Mines, ibis Styles Mount Isa features 57 rooms, 2 conference rooms, a pool with BBQ area, a restaurant and bar and free off street parking.

We are seeking a passionate and dedicated Full Time Assistant Manager to join our Hotel Team. 

Working alongside the General Manager and Front Office Manager, you will be responsible for the day to day operations of the hotel.

The Conference and Events Operations Manager is responsible for the seamless execution of a multitude of events including functions, dinners, expos and conferences. Success in this role is the ability to manage a team of food and beverage attendants to execute phenomenal service in Brisbane’s largest hotel conferencing operation, working collaboratively with other hotel departments including the Sales and Kitchen teams.

What you will be doing:

• Lead, mentor and train a team of food and beverage ambassadors
• Ensure client expectations are met, delivering a service that exudes luxury and aligns with Sofitel brand standards
• Collaborate with other hotel departments to strategise on new product and service offerings
• Promote a strong Heartist culture and a team that is focused on providing unforgettable experiences to our guests

In this role you will:

• With a hands-on approach, effectively manage the Hotel Front Office operation to achieve a reputation as a market leader in individualised customer focused service in the hotel locality.
• In absence of the General Manager and Heads of Department, overseeing the day-to-day operation of the hotel while and ensuring quality and compliance with standards.
• Ensure hotel targets around RPS, NPS, Loyalty and room upselling are met to ensure KPI’s are achieved.
• Ensure the operation of an effective night audit function in conjunction with the Financial Controller to ensure accuracy of this daily function whilst maintaining customer focus.
• Monitor all Very Important People (VIP’s), special guests and their requests to and their needs are met and loyalty is maintained.

Reporting to the Director of Sales & Marketing, we are currently seeking a Business Development Manager to join our dynamic team. This role is suitable for a vibrant sales professional who enjoys working across different market segments.,

What is the role all about:

• Responsible for securing new business and growing market share from existing accounts across all market segments.
• Implement  a sales plan that includes both proactive and reactive initiatives to achieve business objectives and budgeted profits for the hotel
• Taking a proactive and innovative approach to acquiring new business.
• Promoting and selling the hotel's products and services, including conference and event spaces as well as food and beverage outlets.
• Monitor industry trends, competitive landscape, and market developments to identify opportunities for growth
• Represent the property at conferences, tradeshows, networking events, familiarisations, sales missions and on-site inspections
• Prepare and present regular reports on sales activities and results to Director of Sales and Marketing
• Work closely with the Sales & Marketing teams to ensure processes and productivity are continually improved to reach and exceed sales targets
• Work with internal stakeholders to over-achieve on budgeted revenue

In this role you will:

• With a hands-on approach, effectively manage the Hotel Front Office operation to achieve a reputation as a market leader in individualised customer focused service in the hotel locality.
• In absence of the General Manager and Heads of Department, overseeing the day-to-day operation of the hotel while and ensuring quality and compliance with standards.
• Ensure hotel targets around RPS, NPS, Loyalty and room upselling are met to ensure KPI’s are achieved.
• Ensure the operation of an effective night audit function in conjunction with the Financial Controller to ensure accuracy of this daily function whilst maintaining customer focus.
• Monitor all Very Important People (VIP’s), special guests and their requests to and their needs are met and loyalty is maintained.

Sofitel Brisbane Central, our 5-star luxury hotel in Brisbane City. We invite you to discover the best of the river city from our doorstep, indulging in and celebrating the pleasures of life. #SofitelFrenchZest

This unique opportunity requires an experienced General Manager with a strong ability to foster collaborative relationships with all stakeholders.  The role is for a true service professional with sophistication and a personal approach to service.  Key to success will be to be able to lead a team of experts in their field with a focus on innovative and creative flair in Food and Beverage.

In this unique role you'll get an opportunity to practise and enhance your people leadership skills, and grow your operational management skills. This role reports to the Operations Manager of the hotel and takes ownership over The Social, our in house restaurant and collaborates closely with the Sales and Marketing and Kitchen teams to ensure our functions and conferences are a wonderful experience. 

The key responsibilities in this role are unique to this hotel and include:

• Rostering to ensure coverage is maintained at all time - this includes supporting the team to find coverage during times of illness
• Being an integral part of service - there are times when you will be the only person on shift and it's a requirement that you are a 'hands-on' professional. 
• Ownership of guest experience in the restaurant
• Ordering and Stock Control - You will have responsibility of all ordering and inventory for the restaurant and liaising with the Executive Chef and Sales and Marketing for conferences and events
• Reporting responsibilities - this includes daily, weekly, and monthly reporting requirements
• Ensuring the team are trained as F&B superstars and are also growing and learning new skills for their own development
• Recruitment for the team as required with the assistance of the Talent and Culture Manager

As an Assistant Night Manager, you will manage the hotel’s nightly operations when the Night Manager is rostered off. Success in this position is ensuring a high level of guest satisfaction, being a responsible and respectful leader to others, and guiding a small team to accurately balance the books during the quietest time of the day.

Night work is not for everyone, but does have advantages – flexibility to do school drop off/pick up, availability to study and the freedom to choose how to spend your days. This role is often underestimated and overlooked, however comes with an above industry award pay rate and special night benefits such as free parking. 

On the job training will be provided, along with support to advance your knowledge with formal study or qualifications if you chose. Create your pathway to a career in Finance, Front Office or Management with Sofitel Brisbane and Accor.

What you will be doing:

• Provide supervision and support to the night team in the absence of the Night Manager
• Ensure the hotel auditing process is conducted accurately
• Deliver luxury service to internal and external guests
• Ensure the health and safety of all guests, visitors, and employees
• Process financial transactions and produce reports.

In this role you will:

• Prepare, communicate and implement the annual Talent & Culture (T&C) strategy to support the achievement to business goals.
• Drive employee engagement initiatives to boost retention and performance, working collaboratively with the senior lead team to create and maintain a positive workplace culture.
• To manage the internal communications function within the hotel to support employee engagement with creativity and flair.
• In partnership with department heads, to assess staffing needs and optimize workforce planning.
• Recruit for senior positions in Hotel ensuring communication with Regional T&C to ensure national/international talent pools are utilised.
• Oversee the end to end talent acquisition process prioritising the candidate experience
• Develop, review and implement Talent & Culture Policies and procedures to support effective people management practices that comply with organisational and legislative requirements.
• Develop and maintain a stable working environment following the guidelines outlined in the Fair Work Australia Act, National Employment Standards and relevant Award or Agreement.
• Provide coaching and mentorship to the heads of department on matters regarding people management .
• Manage the employee relations functions, encompassing industrial relations, award interpretation, employment contracts, position descriptions, performance management, rewards management.
• Lead and mentor team members, offering guidance, support, and opportunities for professional growth.
• Conduct annual Training Needs Analysis (TNA) and use this to prepare a hotel training strategy outlining activities that meet Hotel and departmental operational needs within Accor guidelines.
• Prepare and communicate monthly Hotel training calendar ensuring that Accor Academy programs are promoted and allocated as necessary as per individual development plans.
• Actively support Accor’s Indigenous Employment and Engagement strategy.
• Supervise the ongoing implementation of the Management and Talent Performance Review System, recommend development strategies to improve the performance and potential of individual Talent.
• Manage the Rewards and recognition programs, ensuring that it is effectively promoted around the Hotel amongst team members and management as per the Accor guidelines. Promote our commitment to social responsibility and sustainability.

We are seeking a Front Office Assistant Manager to join us on a fixed-term (4 weeks) parental leave cover.

This is a hands-on role, highly customer-focused, and requires an individual who can lead by example in meeting and maintaining our team brand standards. In addition, you will:

• Evaluate guest satisfaction, monitor trends and drive the continuous improvement of our team and processes.
• Oversee all guest arrivals and departures, ensuring room allocations and check in/out processes adhere to Hotel procedures and standards.
• Ensure accuracy of data and reporting.
• Liaise daily with our Reservations team.
• Manage customer relations, ensuring truly memorable experiences are delivered for our guests.
• Be our ‘Loyalty Champion’ striving to recruit new members to our loyalty program.

In this full time role, you will organise and coordinate services for conferences, events, functions, banquets and seminars at Sofitel Brisbane Central. This includes:

• promote conferences and events to potential customers
• respond to enquiries and provide costing regarding conferences and events
• meet with clients to discuss their needs, conduct site inspections and outline package options
• regular client contact and correspondence to ensure successful coordination of the event
• prepare event orders, action plans, and other relevant paperwork to effectively communicate client needs
• arrange and coordinate services, such as conference facilities, catering, signage, displays, audiovisual equipment, accommodation, transport and social events for conference and events participants
• organise registration of conference and events groups and participants
• maximise conference and event space revenue by negotiating with clients to determine the type and costs of services to be provided within budget
• understand revenue budgets, forecasts and what business can be regarded as confirmed
• oversee work by contractors associated with the conference or event to ensure services are delivered in accordance with agreement
• maintain high standards in presentation, consistency, accuracy and attention to detail with all responsibilities.

We are searching for a Full Time Restaurant Manager who will be responsible for overseeing all aspects of the outlet’s operations. The ideal candidate will possess a strong background in restaurant and bar management as well as, exceptional leadership skills, and a passion for delivering outstanding guest experiences.

Responsibilities:

• Ensure high standards of food and beverage quality, presentation, and service are consistently maintained
• Train, mentor, and supervise staff to deliver exceptional customer service
• Create and maintain menus that reflect current culinary trends and meet guest preferences
• Monitor inventory levels and manage ordering to minimise waste and maximise profitability
• Ensure compliance with all health and safety regulations, creating a safe and enjoyable environment for all
• Collaborate with other departments, such as marketing and finance, to drive business growth and profitability
• Handle guest feedback and resolve any issues or complaints in a timely and professional manner
• Develop and implement strategic plans to achieve revenue and profitability targets

We are currently seeking a Meeting and Events Sales Manager for a fixed term of 5 months as a parental leave contract. Reporting to the hotel’s General Manager, your focus will be on stimulating new business whilst building and maintaining long term value-based client relationships. 

Responsibilities include:

• Manage all reactive Meeting and Event enquiries
• Proactive Sales to achieve budgeted Meeting and Event revenues
• Coordinate execution of Meeting and Events with other involved departments
• Drive sales to ensure conversion targets are achieved and monitor success regularly
• Conduct client site inspections
• Weekly and monthly reporting on performance of Meeting and Events

Reporting to the Operations Manager, this role leads the housekeeping function of ibis Styles Brisbane Elizabeth St. 

You will be responsible for:

• Rostering
• Ordering Inventory
• Lost property
• Productivity
• Cleanliness standards of rooms
• Work allocations
• training and onboarding of new team members
• Guest complaints
• Laundry

In this role you will:

• Leading the Hotel Front Office operation to achieve a reputation as a market leader
• Effective supervision of all guest arrivals and departures, ensuring that room allocations and check in/check out processes follow set procedures and are customer focused.
• Involvement in recruitment activities such as applicant screening, phone screens, in person interviews, reference checks, etc.
• Leading onboarding and training of the Front Office team ensuring they are trained in all aspects of their role
• To develop departmental training manuals and implement department training programs
• Supervision of lobby services (including car parking and porter services where applicable), ensuring guest arrivals and departures are as efficient as possible.
• Daily liaison with the Revenue & Reservations office to ensure accuracy in room allocation and maximising of yield.
• Preparation of reports as required