Reporting directly to the Front Office Manager, with regular access to the Hotel Manager your primary responsibility is ensuring a high level of guest service at all times across the hotel.
As Night Manager, your tasks and responsibilities will consist of, but are not limited to the following:
- Assist with the management of all operational departments
- Management of roster, costings and forecasting
- Professional development of Front Office All Rounders, Night Audit and Night Supervisor team to ensure strong succession planning
- Involvement in and management of KPI's for Front Office & guest satisfaction
- Process and assist with check-in, check-out of guests, ensuring all procedures are adhered too.
- Assist in all areas of the hotel to eliminate potential issues including Food & Beverage operations
- Immediately attending to guest requests, and leading by example to other members of the team by being proactive and resourceful.
- Responsibility for the health and safety of all patrons, guests and staff members.
- Overseeing of whole guest experience from Reservation through to departure.
Your ability to ‘surprise’ our guests with your natural bright and bubbly customer service style is what sets you apart from the rest. You are naturally a confident person who is able to approach people and initiate conversation.
You are able to manage your time and can handle juggling numerous tasks at once.
