We are seeking a highly skilled and guest-focused Duty Manager to join our Front Office team here at Sofitel Brisbane Central. As a Duty Manager, you will play a crucial role in overseeing daily hotel operations, ensuring exceptional guest experiences, and maintaining high-quality service standards across all departments.
- Assist the Front Office Manager in managing lobby operations and ensuring guest needs are met promptly and efficiently
- Oversee and coordinate activities across various hotel departments to maintain smooth operations
- Handle guest complaints, special requests, and VIP requirements with professionalism and care
- Collaborate with Sales and operational teams to exceed guest expectations and meet their specific needs
- Monitor and evaluate staff performance, providing training and support to maintain high service standards
- Conduct regular inspections to ensure compliance with hotel policies, procedures, and quality standards
- Implement and oversee health and safety protocols throughout the hotel
- Analyse guest feedback and operational data to identify areas for improvement and implement solutions
- Manage shift handovers, including proper documentation and communication of important information
- Ensure accurate record-keeping of incidents, guest feedback, and operational reports
- Act as a liaison between guests, staff, and management to facilitate effective communication and problem-solving
