In this role you will:
- With a hands-on approach, effectively manage the Hotel Front Office operation to achieve a reputation as a market leader in individualised customer focused service in the hotel locality.
- In absence of the General Manager and Heads of Department, overseeing the day-to-day operation of the hotel while and ensuring quality and compliance with standards.
- Ensure hotel targets around RPS, NPS, Loyalty and room upselling are met to ensure KPI’s are achieved.
- Ensure the operation of an effective night audit function in conjunction with the Financial Controller to ensure accuracy of this daily function whilst maintaining customer focus.
- Monitor all Very Important People (VIP’s), special guests and their requests to and their needs are met and loyalty is maintained.
