We are seeking a Front Office Assistant Manager to join us on a fixed-term (4 weeks) parental leave cover.
This is a hands-on role, highly customer-focused, and requires an individual who can lead by example in meeting and maintaining our team brand standards. In addition, you will:
- Evaluate guest satisfaction, monitor trends and drive the continuous improvement of our team and processes.
- Oversee all guest arrivals and departures, ensuring room allocations and check in/out processes adhere to Hotel procedures and standards.
- Ensure accuracy of data and reporting.
- Liaise daily with our Reservations team.
- Manage customer relations, ensuring truly memorable experiences are delivered for our guests.
- Be our ‘Loyalty Champion’ striving to recruit new members to our loyalty program.
