A remarkable opportunity awaits for a Front Office Manager to join the prestigious team at Sofitel Brisbane Central. As the welcoming face of our luxury hotel, you will oversee front office operations, ensuring seamless daily processes and delivering unparalleled guest experiences that reflect Sofitel’s commitment to excellence.
- Oversee and manage all front office operations, including reception, concierge, and reservations
- Lead, train, and motivate the front office team to deliver outstanding customer service
- Develop and implement strategies to enhance guest satisfaction and loyalty
- Manage guest complaints and resolve issues promptly and professionally
- Coordinate with other departments to ensure seamless guest experiences
- Monitor and analyse key performance indicators to optimise front office operations
- Ensure compliance with hotel policies, procedures, and industry standards
- Manage front office budgets and financial reports
- Implement and maintain efficient check-in and check-out procedures
- Stay updated on local events and attractions to provide guests with relevant information
