Total 18,880 scientific operations manager job vacancies in Australia

• Assist in over-seeing the day to day operations of the Front Office.
• Effective management to achieve a reputation as a market leader in service.
• Manage and coach the Front Office team to provide personalised, high quality services.
• Supervision of lobby services including car parking and portering, ensuring guest arrivals and departures are as efficient as possible.
• Ensure public areas are clean and well presented with regular monitoring.
• Handle all guest enquiries and complaints in a courteous and effective manner, following through to ensure all issues are rectified to the guest’s full satisfaction.
• Ensure that all information regarding a guest that may improve the quality of their stay is passed on to appropriate departments.
• Work closely and successfully with all other departments to help achieve total guest satisfaction.
• Annual Salary $73,707 exclusive of super.

Due to recent movement within our Front Office department, we have an opportunity for a Night Manager to join our Front Office management team. As part of a team of 4 x Assistant Managers, you will report directly to our Front Desk Manager.

This is a full-time position where you will be required to cover our overnight shifts working between 11pm till 7am, 5 days per week. Sponsorship for this position is available for the right applicant.

You will be based on the front reception and will be responsible for cross checking and balancing work completed during the day by all outlets. You will ensure the highest level of customer service and professionalism is offered at all times whilst maintaining accuracy and guest confidentiality.

A proactive attitude that translates to a high-performance mind set and an outstanding attention to detail is required for the role and you will have the opportunity to work within an award-winning Resort.

The role:

• Hold responsibility and accountability for the efficient operations of the Resort on the overnight shift.
• Manage and monitor activities of all employees in the Front Office department ensuring accuracy and attention to detail.
• Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety.
• Prepare briefing sheets for all staff, informing them of daily activities, group and VIP arrivals, as well as special requests.
• Check accommodation, making sure special requests are carried out accordingly.
• Assist guests with their luggage and be the first point of contact for all of our guests.
• Prepare reports to reflect the trading result of the property on a daily, weekly and monthly basis.

BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 15,000 people. We’re driven by innovation and are proud that the technologies in our products and brands, like COLORBOND® steel, inspire and protect everything from hospitals and bridges to stadiums and homes.

The Opportunity

Come and discover the opportunity to join our Wangara team in our BlueScope Building Components business as a Residential Business Development Manager. BlueScope Building Components, a division of BlueScope in Australia, manufactures and supplies steel building products, solutions and services through its four leading brands: Lysaght, Fielders, Ranbuild and Kiteleys.

In this newly created role, we are seeking an individual with a relentless drive, resourcefulness, and true entrepreneurial spirit to spearhead sales growth within the residential segment. Working within our sales team, you will use your existing relationships with key industry stakeholders, inspiring them to use our products for better building designs, thus ensuring our competitiveness in targeted building and construction projects, both now and into the future.

Your primary focus will be on engaging with Builders & contractors within the residential segment to develop partnerships and grow our brand presence and sales.

As we expand our footprint across Western Australia, you'll have the opportunity to tap into various channels and avenues to reach our target audience effectively. With your strategic sales approach, you'll craft a comprehensive go-to-market strategy that not only delivers short-term wins but also lays a solid foundation for sustained growth and success in the long run.

Working Monday to Friday, this opportunity includes a competitive remuneration package including a laptop, mobile phone and a fully maintained company vehicle or car allowance.

What Will You Do?

Drawing on your existing relationships, expertise, networks, and connections in the industry, you will:

• identify business opportunities and industry stakeholders through strategic business development activity, research and industry networking events
• education builders on NCC compliance and changes aligned with our products and systems
• gain the trust and respect of our customers and manage complex relationships with sensitivity
• engage with architects, WA builders and regulatory bodies to stimulate interest in, increase knowledge of and inspire the use of our products in order to secure future specification
• liaise with internal sales and marketing teams within your business unit to connect channel partners with suitable customers to deliver solutions and commercial outcomes
• keep a detailed client portfolio and working closely with the sales team to convert your specifications and agreements into a firm orders
• own and manage the residential pipeline process

More About You

As an innovative business development professional who is exceptional at networking and building sustainable relationships, you will bring:

• strong contacts and relationships with residential builders and developers at Tier 1 and Tier 2 firms, as well as a history of previous sales to residential builders
• demonstrated success in obtaining specifications and translating key customer requirements into improved product and service offerings
• acumen to form agreement documents & costings
• ability to navigate complex sales channels and deal with ambiguity
• a sound knowledge of the construction practices in the residential building sector -

What’s in it for you

• Full-time permanent position
• Competitive salary package, commensurate with experience and qualifications
• Free parking onsite
• Employee benefits with discounts on health and wellbeing products and services
• Employee Assistance Program

If you’re looking for an exciting new challenge in your career, this is the role for you. No one day will be like another!

Come and discover us at bluescope.com/life-at-bluescope/careers  

Together we can make a world of difference.

Applications close Tuesday, 26 March 2024.

We have recently restructured our Food & Beverage department, ensuring that we have a strong management team in order to support you in your role as Restaurant Manager. You will report directly to our Director of Operations and will cover our afternoon / evening restaurant service but may be required to cover breakfast service if and when required.

Ideally you will be a real people person with a big heart, who is a fantastic leader and leads by example. Someone who represents our friendly and professional 5-star service philosophy to create peak moments for our Guests and your fellow staff members at every opportunity. A proactive attitude that translates to a high-performance mind set and an outstanding attention to detail is also required. You will have the opportunity to work in a dynamic, award-winning team. 

• Manage the service of food and beverage within all food & beverage outlets.
• Management and guidance of all food and beverage staff members.
• Rostering of the food & beverage team to suit the operations and resort demands.
• Ensure cleaning and maintenance of outlets and other equipment used by the restaurant, bar and room service. 
• Regular liaison with Maintenance ensuring maintenance requests are completed quickly.
• Coordinate between the relevant departments to ensure that preparations for conferences have been made. 
• Assist in the preparation of monthly restaurant / bar reports, commenting on key performance indicators and action taken to keep on target.
• Attend and actively participate in weekly Food and Beverage meetings.
• Prepare weekly and monthly forecasts to enable accurate rosters.
• Ensure constant liaison with the Conference, Wedding & Events team and attend weekly BEO meetings.
• Be knowledgeable of and operate within appropriate outlet and resort liquor licensing guidelines.

What will you be doing?

• Assist and oversee the day-to-day operations of the Front Office team
• Supervise and monitor team members with true leadership ability that motivates the entire team.
• Take initiative to ensure all interactions with our guests are positive and productive.  
• Ensure the smooth and efficient running of the Hotel's operation in absence of the General Manager/Senior Managers with a high level of customer service provided at all times.
• Actively resolve complaints and challenges presented by guests/customers to reach a win-win situation.
• Ensure there is management support and presence visible on Front Desk and in the lobby during key times throughout the day.  
• Process and assist with check-in and check-out of guests when needed.
• Respond to and coordinate emergency situations.