Responsibilities:
Oversee all aspects of the customer service department, ensuring the team provides prompt and courteous assistance to clients throughout the export process.
Develop and implement strategies to enhance customer satisfaction and loyalty, including implementing feedback mechanisms and resolving customer complaints effectively.
Establish and maintain service level agreements (SLAs) to ensure timely response and resolution of customer inquiries and issues.
Collaborate with other departments, including sales, operations, and logistics, to streamline processes and improve the overall customer experience.
Analyse customer service metrics and trends to identify areas for improvement and implement actionable solutions.
Stay up-to-date with industry trends and best practices in customer service management, incorporating new techniques and technologies as appropriate.
Requirements:
Proven experience in a customer service management role for a minimum of 2 Years.
Strong leadership and communication skills, with the ability to inspire and motivate a diverse team.
Excellent problem-solving and decision-making abilities, with a focus on delivering solutions that exceed customer expectations.
Proficiency in customer relationship management (CRM) software and other relevant tools.
Ability to prioritise tasks and manage multiple projects simultaneously in a fast-paced environment.
Knowledge of export regulations and procedures is desirable but not required.
Bachelor's and or Master's degree in business administration or a related field is preferred.
Benefits:
Competitive salary package.
Comprehensive health insurance and other benefits package.
Opportunities for career advancement and professional development.
Supportive management team committed to your success.
How to Apply: If you're ready to take the next step in your career and join a dynamic team dedicated to excellence, please submit your resume and cover letter outlining your relevant experience and why you're the perfect fit for this role at Agile Auto Exports Pty Ltd.
Oversee all aspects of the customer service department, ensuring the team provides prompt and courteous assistance to clients throughout the export process.
Develop and implement strategies to enhance customer satisfaction and loyalty, including implementing feedback mechanisms and resolving customer complaints effectively.
Establish and maintain service level agreements (SLAs) to ensure timely response and resolution of customer inquiries and issues.
Collaborate with other departments, including sales, operations, and logistics, to streamline processes and improve the overall customer experience.
Analyse customer service metrics and trends to identify areas for improvement and implement actionable solutions.
Stay up-to-date with industry trends and best practices in customer service management, incorporating new techniques and technologies as appropriate.
Requirements:
Proven experience in a customer service management role for a minimum of 2 Years.
Strong leadership and communication skills, with the ability to inspire and motivate a diverse team.
Excellent problem-solving and decision-making abilities, with a focus on delivering solutions that exceed customer expectations.
Proficiency in customer relationship management (CRM) software and other relevant tools.
Ability to prioritise tasks and manage multiple projects simultaneously in a fast-paced environment.
Knowledge of export regulations and procedures is desirable but not required.
Bachelor's and or Master's degree in business administration or a related field is preferred.
Benefits:
Competitive salary package.
Comprehensive health insurance and other benefits package.
Opportunities for career advancement and professional development.
Supportive management team committed to your success.
How to Apply: If you're ready to take the next step in your career and join a dynamic team dedicated to excellence, please submit your resume and cover letter outlining your relevant experience and why you're the perfect fit for this role at Agile Auto Exports Pty Ltd.
