Total 72 job vacancies by AccorHotel

What we are looking for:

Someone looking to share their passion about food and exceptional experiences. You are a team player capable of leading the kitchen team in the absence of the Executive Chef.  You are resourceful, organised, attentive to detail and results-driven. 

What you will be doing:

• Inspiring the kitchen team, leading by example to ensure our customers have a genuinely unforgettable dining experience.
• Driving sales, bookings and upselling.
• Staff rostering.
• Managing stock control.
• Creating promotions and events to drive revenue.
• Recruiting, on boarding, training, rostering, coaching, motivating and managing team members.

As a Guest Services Agent, you will be the first point of contact for guests and visitors to the hotel. Your key responsibilities will include:

• Managing arrivals and departures
• Responding to guest requests efficiently and courteously
• Communicating with other departments to ensure all guest requests and needs are met
• Actively resolving guest issues and challenges
• Promoting the Accor Live Limitless Loyalty Program
• Ability to work a flexible 7-day roster including AM and PM shifts and nights as required.

You will also be well-presented with a positive and professional attitude and have a passion for hotel operations and providing exceptional customer service.

Casual Storeperson required for casual shifts.

Current working rights within Australia are required for this position

As a member of the Accor team you will support our logistics operations across both the Domestic and International airports.

Supporting our Qantas Lounges team, core responsibilities for this position include:                                                   

• Manual handling duties -  Liaising with external freight distributors and suppliers delivery stock to the airport.
• Checking delivery notes and receival stock via airport security
• Maintaining stock control                         
• Supporting our front of house and kitchen teams with restocking key service points such as bar and kitchen fridge and freezers and food and beverage storage areas. 
• Strong understanding of Workplace Health and Safety                                     

Accor Benefits include:

• Staff meals during each shift
• Free airport parking
• Uniforms and dry cleaning included
• Amazing Accor accommodation and food and beverage discounts
• 6 Months service+ - Staff flight discounts

The Role

This is your opportunity to join our Food and Beverage team on part time basis. As a key member of our team you will represent our friendly and professional service philosophy. Key duties of this role include, but are not limited to the following:

• Explain the menu to guests, assisting those with special dietary needs or preferences as well as provide suitable assistance when recommending beverages;
• Welcome and seat guests according to hotel standards;
• Use POS system to place orders;
• Liaise with the Kitchen on special requests or delayed meals;
• Follow all hygienic processes to ensure safety for all guests & staff;
• Maintain standards of hygiene for food handling and presentation;
• Promote a safe workplace by recognising hazards and promoting general WHS practises.

There is a unique opportunity for an experienced guest experience professional to join our leadership team as Rooms Division Manager on a full-time basis.

As the Rooms Division Manager, you will oversee Front Office and our outsourced Housekeeping team, ensuring a seamless guest experience while achieving departmental revenue and profitability goals. You will uphold our commitment to safety, compliance, and exceptional service standards.

You will have the opportunity to build your own skills and expertise to reach your personal and career goals. By joining the team, you will unleash a huge array of great benefits. #WeAreHeartists

In this role you will:

• With a hands-on approach, effectively manage daily operations to achieve a reputation as a market leader in individualised customer focused service in the hotel locality.
• Ensure teams are well-versed in the Accor Live Limitless loyalty program and VIP guest recognition protocols.
• Foster effective communication between departments to enhance overall guest satisfaction and operational efficiency.
• Ensure hotel targets around RPS, NPS, Loyalty and room upselling are met to ensure KPI’s are achieved.
• Maintain impeccable standards of cleanliness and maintenance in all guest-facing and back-of-house areas.
• Ensure the operation of an effective night audit function in conjunction with the Financial Controller to ensure accuracy of this daily function whilst maintaining customer focus.
• Conduct regular inspections and implement preventive maintenance programs as needed.
• Lead comprehensive monthly departmental meetings to review procedures.
• Recruit, manage, train, develop and inspire the team at all levels and drive team member engagement.
• Conduct performance appraisals, provide constructive feedback, and support career development.
• Monitor costs and adjust strategies to meet budget guidelines effectively.

Are you born for the Hospitality Industry and enjoy going above and beyond to ensure our reputation for outstanding service is upheld?  We are currently looking for our next superstar to join us as our full time Assistant Food & Beverage Manager reporting directly to the Director of F&B.

To be a part of the team you will have a passion for providing quality customer service that sees our guests coming back again and again.  Importantly, you will have excellent communication skills, a positive and enthusiastic attitude, and a commitment to providing excellent coffee, cocktails, food and service!

Your duties will include but not limited to:

• Assisting the Food & Beverage Manager with day to day operations of all Food & Beverage outlets, Conferencing as well as Room Service.
• Maintain a constant focus on providing excellent guest experience at all times.
• Lead, mentor and train the food & beverage team, ensuring a fun and energetic working environment.
• Assist with induction of new team members.
• Maintaining clean and presentable F&B outlets.
• Positively handling guest complaints.
• Be willing to assist other departments when required.

As a Food and Beverage Supervisor at Hop & Huddle, you'll play a key role in leading our team to provide exceptional service to our guests. We are renowned for our extensive beer selection, mouthwatering smoked food, and indulgent milkshakes. If you have a passion for these culinary delights and thrive in a fast-paced, dynamic setting, we want to hear from you!

As a Food & Beverage Attendant you will:

• Leading with exceptional Guest Experience, ensuring our visitors and guests have a memorable and wonderful stay and great dining experience
• Provide leadership for your team and lead by example when offering efficient service across breakfast, lunch and dinner offerings
• Ensure thorough understanding and act as an ambassador for ALL Loyalty programs
• Maintain highest levels of ALLSafe and Food Safety and educate and encourage your team to do the same
• Recruit, train and welcome new F&B team members and encourage them to live the HEARTIST way, making our guests and team members Feel Welcome and Feel Valued
• Ensure a motivated and happy team of successful food & beverage superstars
• Work closely with our Venue Manager on projects to elevate our service and product

What will you be doing?

• Assist and oversee the day-to-day operations of the Front Office team
• Supervise and monitor team members with true leadership ability that motivates the entire team.
• Take initiative to ensure all interactions with our guests are positive and productive.  
• Ensure the smooth and efficient running of the Hotel's operation in absence of the General Manager/Senior Managers with a high level of customer service provided at all times.
• Actively resolve complaints and challenges presented by guests/customers to reach a win-win situation.
• Ensure there is management support and presence visible on Front Desk and in the lobby during key times throughout the day.  
• Process and assist with check-in and check-out of guests when needed.
• Respond to and coordinate emergency situations.

About you

• A recognised university degree in finance, accountancy or a related discipline would be advantageous.
• Sound knowledge and understanding of financial and accounting procedures, policies and systems.
• Exceptional attention to detail to ensure all financial matters are accurate.
• Excellent communication and service skills needed to deliver quality service and build supportive relationships with suppliers, vendors, auditors and other members of the finance team.

What you will be doing?

As Finance Officer you will be responsible for providing flexibility within the Finance Department and to strengthen the overall skill base of the financial team. The Finance Officer may, at any one time, be responsible for the Hotels financial functions including but not limited to: processing credit applications, invoicing, debt collection, Accounts Receivable and general cashiering duties.

As a Food & Beverage Attendant at Mercure Perth, you will work to ensure exceptional guest experiences within our outlets and across service periods. We are looking for a ‘guest obsessed’ passionate F&B Attendant with Conferencing & Events experience that thinks outside the box and wants the opportunity to make our F&B outlets the heart & soul of our hotel.

In this role you will:

• Event set-up and break-down including service across multiple function rooms and event spaces
• Warmly welcome guests to our food & beverage outlets, greet and tend to each guest with a smile;
• Understand menu content, any menu changes, and promotional activities;
• Manage the proper settlement of all customer accounts within our POS system;
• Undertake basic beverage preparation, or act as a barista or bartender as directed.
• Provide consistent and high-quality service
• Be an active promoter of Mercure Perth and assist in implementing ways to drive revenue within our food and beverage outlets
• Bring flair, passion and charisma each and every day
• Be given the opportunity to have your say and bring new ideas to the team
• Maintain standards of hygiene for food handling and presentation
• Promote a safe workplace by recognising hazards and promoting general WHS practices.
• Work across other outlets as required.

We are looking for a ‘guest obsessed’ passionate F&B Attendant / Barista who thinks outside the box and wants the opportunity to make our F&B outlets the heart & soul of our hotel.

In this role you will:

• Be the ‘face’ of our café, Cucina on Hay
• Welcome both in-house and external guests
• Provide consistent and high-quality service
• Be an active promoter of Cucina on Hay and assist in implementing ways to drive revenue within our food and beverage outlets
• Run breakfast service, and conferencing and events as required
• Bring flair, passion and charisma each and every day
• Be given the opportunity to have your say and bring new ideas to the team
• Maintain standards of hygiene for food handling and presentation
• Promote a safe workplace by recognising hazards and promoting general WHS practices.

Are you looking to climb the ladder in the hospitality industry? Let’s start with the good stuff...

What are the benefits?

• Qantas & Jetstar Discounts– Domestic & International Travel (T&C Apply)
• Hotel discounts worldwide and exclusive travel benefits 
• Free staff meals
• Free Parking
• Parental leave

Who are we?

Generous, attentive, and free, we ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things! The world is more welcoming when we’re connected heart to heart. How do we do it? We care, we dare, we place people at the heart of everything we do. We are Accor.

What do we do?

Every day we connect with thousands of travellers as they adventure around Australia and the world. Qantas Lounges by Accor provides a relaxing start to a holiday, an efficient workspace between flights, and a comfortable stop on the way to anywhere. With a range of offerings from upscale to luxury, our Lounges receive rave reviews from both our customers and our team.

About the role?

Our Senior Duty Manager will provide service from the heart across our 3 Lounges, reporting to the Lounge Manager you will be responsible for a team of supervisors and F&B Attendants.

What you will be doing: 

• Lead by example to provide efficient, friendly & professional food & beverage service to all guests.
• Responsible for managing the front of house operations to ensure we are providing the high quality service to our customers.
• Completion of the Daily Running sheet with full communication across all areas of the lounge including Qantas staff.
• Reporting of sickness, absence, punctuality, etc. issues to the Lounge and T&C Manager.
• Achieve budgets, customer satisfaction targets and other business metrics. 
• Receive and deal with verbal complaints; forward to the Lounge manager when necessary.
• Communicate directly with your front of house team, kitchen team and higher management to provide them with all relevant/ needed information.
• Assist with implement training programs for all employees, conduct induction and skills training.
• Maintain standards of hygiene for food handling and presentation as prescribed by council / legislative regulations, in accordance with the Lounges and Qantas Food Safety Plan. 
• Make sure that an ACCOR and Brand policies are respected.

In this role it is required to have the ability to work a 24/7 rotating roster, hold a valid Responsible Service of Alcohol certificate and the ability to pass a Federal Police Clearance to enable your work in the Airport. You must also have Australian working rights to be considered for this role.

Your experience and skills include:

• Service focused personality.
• Proven customer service skills with sophisticated communication skills, both verbal and written.
• Computer literate with strong abilities in Microsoft Office.
• Excellent interpersonal skills with the ability to connect with others easily, as well as proven problem solving abilities.
• Highly responsible and reliable, demonstrating initiative as required.
• Ability to work well under pressure in a fast-paced, team-based environment.

What you will be doing:

• Consistently offer professional, friendly and engaging service while corresponding with guests via various methods in a timely manner.
• Book, enter and update room reservation requests & rooming lists, as well as build & maintain group blocks, using the relevant systems to ensure a flawless check-in & check-out process.
• Ensure accurate payment information is received and inputted in a timely manner.
• Maximize revenue by upselling guestrooms and recommending hotel facilities.
• Assist with balancing inventory/room types.
• Liaise and maintain strong working relationships with Sales, Food & Beverage, Front Office & other departments as required.
• Assist guests regarding hotel facilities in an informative and helpful way.
• Due to the requirements of the role needs to be performed onsite, no working from home options available. 

About you

• Experience working in the Conference & Events space.
• A commitment to providing exceptional experiences for our guests.
• Ability to develop and motivate your team, your lead by example approach will be infectious.
• Have the ability to work a rotating 7 day roster.

What you will be doing?

• Oversee on-site event operations, ensuring smooth execution, addressing any issues promptly, and maintaining a high level of attendee satisfaction.
• Ensure efficient, friendly and professional food and beverage service is provided to all guests.
• Assist in leading, mentoring and training the Food & Beverage team.
• Ensure guest billing is completed accurately following Hotel procedure and that correct charges are posted.

*** Full-Time and Part-Time positions available ***

Ingredients:

• 60ml of Guest Passion.
• Initiative pulp.
• 3 wedges of friendliness.
• 30ml of Bar Knowledge.
• 10 drops Team working qualities.
• 1tsp of Attention to Detail.
• 150ml of creativity.
• Table service experience twist.

Method:

• Mix you’re your guest passion and initiative to provide Total Customer Satisfaction and to ensure that interactions with our customers are positive and efficient, then muddle your friendliness in for optimum results.
• Add your bar knowledge to provide enthusiastic assistance when recommending wine and beverages.
• Whilst stirring the mix, blend in your teamwork skills, developing, collaborating and working together with your team.
• Add your attention to detail and a focus on delivering consistently high-quality drinks under pressure.
• Top up with your creativity and garnish with your table service experience to ensure accuracy whilst ordering and delivering food and beverage orders.

Responsible for providing first impressions, our Front Office team is proactive and welcoming, with true professionals excelling at delighting our guests.

Job Description:

• Highly active front of house position involving logging requests, assisting guests with luggage, transportation needs and general information. 
• Delivering amenities and other items to guest rooms. 
• Greet every guest and deliver personal and instinctive guest experiences every day.
• Valet park guest cars.
• Maintain the cleanliness standards of the Hotel entrance.
• Assist with other projects as requested by Shift Leaders and Managers.
• Uphold Mercure Perth standards as well as the hotel's policies and procedures

About you:

• A friendly, customer focused attitude with the strive to provide Total Customer Satisfaction.
• Initiative to ensure that interactions with our customers are positive and efficient.
• Previous customer service or hospitality experience.
• The ability and flexibility to work various rostered shifts, including early mornings, late evenings and on weekends.
• Your Responsible Service of Alcohol (RSA) Certificate - Victoria.

Our vacancies:

• Food & Beverage Attendant
• Bar Attendant
• Barista

Are you an enthusiastic and dynamic individual with a passion for the hospitality industry? Do you possess exceptional communication and negotiation skills? If so, we have the perfect opportunity for you to join our team as a Sales Manager for our newly refurbished Mercure Perth on Hay.

As a Sales Manager, you will be an integral part of our growth strategy, responsible for identifying and developing new business opportunities to drive revenue and expand our client base. Your primary responsibilities will include:

• Proactively identifying potential business partners, corporate clients, event planners, inbound operators and travel agencies to establish and nurture strong relationships.
• Collaborating with the marketing team to create and implement effective sales strategies, campaigns, and promotions to attract new business.
• Conducting market research to identify trends, competitive analysis, and opportunities for expansion.
• Pitching our hotel's unique offerings to potential clients and partners through persuasive presentations and negotiations.
• Managing the end-to-end sales process, including lead generation, prospecting, proposal creation, contract negotiation, and closing deals.
• Developing and maintaining a detailed understanding of the hotel's facilities, services, and packages to effectively communicate value propositions to clients.
• Attending industry events, trade shows, and networking sessions to enhance brand visibility and build a strong professional network.
• Collaborating with cross-functional teams at Accor’s Salter Brothers Portfolio Office, including operations, marketing, and finance, to ensure seamless execution of client agreements.

We are seeking a dedicated individual to join our team as a Conference and Events Executive for the Novotel Perth Langley. 

The successful candidate will be responsible for driving sales, planning, and administrative tasks to cultivate Corporate, Association, and Government clientele in alignment with event and revenue objectives. 

This role will require collaboration with various internal stakeholders including the broader Sales team, Planning, Finance, Corporate Services, and Operations. Building interdepartmental relationships will be integral to ensuring seamless coordination and delivery of exceptional service standards.

What you’re here to do

• Respond to Event, Meeting, Group Accommodation and MICE inquiries 
• Prepare, present, and follow up on proposals.
• Proactively drive sales, meeting revenue targets, and managing corporate, association, and government accounts.
• Coordinate site inspections with clients, stakeholders, and industry partners.
• Discuss and plan event requirements, including technology needs with clients.
• Prepare event orders, banquet event orders, floor plans, and other essential information for event execution.
• Brief operational teams for each event.
• Ensure all documentation is completed accurately and on time, maintaining detailed records in our systems (Opera).

Your experience and skills include:

• Service focused personality.
• Proven customer service skills with sophisticated communication skills, both verbal and written.
• Computer literate with strong abilities in Microsoft Office.
• Excellent interpersonal skills with the ability to connect with others easily, as well as proven problem solving abilities.
• Highly responsible and reliable, demonstrating initiative as required.
• Ability to work well under pressure in a fast-paced, team-based environment.

What you will be doing:

• Consistently offer professional, friendly and engaging service while corresponding with guests via various methods in a timely manner.
• Book, enter and update room reservation requests & rooming lists, as well as build & maintain group blocks, using the relevant systems to ensure a flawless check-in & check-out process.
• Ensure accurate payment information is received and inputted in a timely manner.
• Maximize revenue by upselling guestrooms and recommending hotel facilities.
• Assist with balancing inventory/room types.
• Liaise and maintain strong working relationships with Sales, Food & Beverage, Front Office & other departments as required.
• Assist guests regarding hotel facilities in an informative and helpful way.

About the role

Reporting to the General Manager, you are responsible for the overall function of proactive sales, marketing and PR to maximise performance, drive RGI improvements, profitability and return on investment managing activity and total revenue generation. 

You should have proven record as a hunter and converter of business in a number of market segments. You will form strategic external alliances and partners to support the Hotel’s positioning and actively promote the Hotel and brand through community and professional involvement.

Key Responsibilities:

• Develop and implement strategic sales plans to achieve revenue targets and maximise profitability across the business.
• Execute sales strategies for the Hotel within designated region across all market segments.
• Conduct needs analysis relating to sales of each of the hotel to determine areas requiring particular focus.
• Act as primary point of contact for Hotels including the coordination and leadership of site inspections to assist conversion
• Manage the Hotel RFP submissions and maintain strong relationships with existing clients to encourage repeat business and referrals.
• Oversee the negotiation of contracts and agreements with clients, ensuring terms are favourable and align with company objectives.
• Support and champion the loyalty culture throughout the region including hotel recruitment, activation and member engagement initiatives.
• Drive sales activity within region including leveraging meeting planner to drive C&E revenues.
• Proactively engage with C&E sales and delivery of product.
• Maintain a comprehensive level of property product knowledge and actively sell all attributes of the Hotel including Conference facilities and Food and Beverage features
• Work collaboratively with Marketing and Revenue to ensure room night and revenue targets are appropriately supported.

To be successful in this role you'll have demonstrated excellence in these fields at a similar level as well as outstanding internal stakeholder and owner management, understanding of brand delivery and the ability to impact and influence the overall business agenda and execution. You'll bring great knowledge and experience, be forward thinking and inspirational with a warm and approachable manner.

What we need from you

To be successful in this role you will demonstrate commercial acumen by maintaining awareness of unfolding business performance, market influences and trends as well as commercial agility by adapting tactics and plans to enable the hotel's businesses to stay ahead of the curve.

As a Food and Beverage Supervisor at Hop & Huddle, you'll play a key role in leading our team to provide exceptional service to our guests. We are renowned for our extensive beer selection, mouthwatering smoked food, and indulgent milkshakes. If you have a passion for these culinary delights and thrive in a fast-paced, dynamic setting, we want to hear from you!

As a Food & Beverage Attendant you will:

• Leading with exceptional Guest Experience, ensuring our visitors and guests have a memorable and wonderful stay and great dining experience
• Provide leadership for your team and lead by example when offering efficient service across breakfast, lunch and dinner offerings
• Ensure thorough understanding and act as an ambassador for ALL Loyalty programs
• Maintain highest levels of ALLSafe and Food Safety and educate and encourage your team to do the same
• Recruit, train and welcome new F&B team members and encourage them to live the HEARTIST way, making our guests and team members Feel Welcome and Feel Valued
• Ensure a motivated and happy team of successful food & beverage superstars
• Work closely with our Venue Manager on projects to elevate our service and product

We are looking for a go-getter, someone who is very hands-on and will use their strengths to coordinate and manage the day to day operations of the Front Office department whilst leading and inspiring the team to enhance the guest experience – every guest, every interaction, every day.

What you will be doing?

• Heavily involved in daily operations and coordination of the Front Office Team.
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests.
• Responds to guest feedback and provide relevant action and follow up.
• Be flexible and willing to work mornings, evenings and overnights (if necessary) across the 7 days to ensure service standards expected are being achieved.

This is a challenging and multifaceted role which will see you managing a small team and applying a service focused approach to managing contractor and guest requirements. You will work with external contractors and suppliers for scheduled maintenance. In a nutshell, you will be responsible for the maintenance and upkeep of the rooms, facilities and common areas of the property. This role will draw on your proactive approach and ability to multi-task and prioritise.

About you:

• Contagiously passionate about Guests and Hospitality?
• Natural with a sparkle, always eager to be original and share new ideas?
• Operations expert for an amazing team?

If yes, then this is a fantastic opportunity to become Director of Operations at the Novotel & ibis styles Melbourne Airport.

This is a varied role that requires excellent leadership and communication skills along with a hands-on management approach.

What you will be doing:

• Oversee all aspects of the operation to ensure that the hotel functions at an optimal level in key areas including service, revenue generation and cost management.
• Ensure that guest experience is the focus.
• Maintain a culture which is service focused, positive and driven to succeed, open to change and creative in approach.
• Identify new business opportunities and build up long term business relations.