Are you looking to climb the ladder in the hospitality industry? Let’s start with the good stuff...
What are the benefits?
- Qantas & Jetstar Discounts– Domestic & International Travel (T&C Apply)
- Hotel discounts worldwide and exclusive travel benefits
- Free staff meals
- Free Parking
- Parental leave
Who are we?
Generous, attentive, and free, we ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things! The world is more welcoming when we’re connected heart to heart. How do we do it? We care, we dare, we place people at the heart of everything we do. We are Accor.
What do we do?
Every day we connect with thousands of travellers as they adventure around Australia and the world. Qantas Lounges by Accor provides a relaxing start to a holiday, an efficient workspace between flights, and a comfortable stop on the way to anywhere. With a range of offerings from upscale to luxury, our Lounges receive rave reviews from both our customers and our team.
About the role?
Our Senior Duty Manager will provide service from the heart across our 3 Lounges, reporting to the Lounge Manager you will be responsible for a team of supervisors and F&B Attendants.
What you will be doing:
- Lead by example to provide efficient, friendly & professional food & beverage service to all guests.
- Responsible for managing the front of house operations to ensure we are providing the high quality service to our customers.
- Completion of the Daily Running sheet with full communication across all areas of the lounge including Qantas staff.
- Reporting of sickness, absence, punctuality, etc. issues to the Lounge and T&C Manager.
- Achieve budgets, customer satisfaction targets and other business metrics.
- Receive and deal with verbal complaints; forward to the Lounge manager when necessary.
- Communicate directly with your front of house team, kitchen team and higher management to provide them with all relevant/ needed information.
- Assist with implement training programs for all employees, conduct induction and skills training.
- Maintain standards of hygiene for food handling and presentation as prescribed by council / legislative regulations, in accordance with the Lounges and Qantas Food Safety Plan.
- Make sure that an ACCOR and Brand policies are respected.
In this role it is required to have the ability to work a 24/7 rotating roster, hold a valid Responsible Service of Alcohol certificate and the ability to pass a Federal Police Clearance to enable your work in the Airport. You must also have Australian working rights to be considered for this role.
