There is a unique opportunity for an experienced guest experience professional to join our leadership team as Rooms Division Manager on a full-time basis.
As the Rooms Division Manager, you will oversee Front Office and our outsourced Housekeeping team, ensuring a seamless guest experience while achieving departmental revenue and profitability goals. You will uphold our commitment to safety, compliance, and exceptional service standards.
You will have the opportunity to build your own skills and expertise to reach your personal and career goals. By joining the team, you will unleash a huge array of great benefits. #WeAreHeartists
In this role you will:
- With a hands-on approach, effectively manage daily operations to achieve a reputation as a market leader in individualised customer focused service in the hotel locality.
- Ensure teams are well-versed in the Accor Live Limitless loyalty program and VIP guest recognition protocols.
- Foster effective communication between departments to enhance overall guest satisfaction and operational efficiency.
- Ensure hotel targets around RPS, NPS, Loyalty and room upselling are met to ensure KPI’s are achieved.
- Maintain impeccable standards of cleanliness and maintenance in all guest-facing and back-of-house areas.
- Ensure the operation of an effective night audit function in conjunction with the Financial Controller to ensure accuracy of this daily function whilst maintaining customer focus.
- Conduct regular inspections and implement preventive maintenance programs as needed.
- Lead comprehensive monthly departmental meetings to review procedures.
- Recruit, manage, train, develop and inspire the team at all levels and drive team member engagement.
- Conduct performance appraisals, provide constructive feedback, and support career development.
- Monitor costs and adjust strategies to meet budget guidelines effectively.
