Total 5,973 customer experience manager job vacancies in Others category in Australia

This unique opportunity requires an experienced General Manager with a strong ability to foster collaborative relationships with all stakeholders.  The role is for a true service professional with sophistication and a personal approach to service.  Key to success will be to be able to lead a team of experts in their field with a focus on innovative and creative flair in Food and Beverage.

PROPERTY DETAILS

• 5-star luxury in the heart of the Melbourne's shopping, theatre and business precincts
• 363 rooms with breathtaking views over Melbourne
• Exclusive Club Lounge that offers club guests that elevated French joie-de-vivre experience
• Sophisticated modern dining with vibrant contemporary French flair at No35 restaurant
• Unique signature cocktails & refined exclusive ambience at Atrium Bar on 35

We are seeking an experienced AOD worker with personal experience of substance use and recovery to join our team. You will be part of our Lived Experience workforce, developing skills as a Lived Experience Educator – AOD Peer Perspective.

Reporting to the Lived and Living Experience Lead you'll work collaboratively alongside the Lived Experience Educator – Consumer Perspective and Lived Experience Educator – Family/Carer Perspective.  

As AOD Peer Educator you will use your personal living experience of substance use and the recovery journey plus professional experience to:      

• Provide education, training and peer supervision to members of the AOD peer workforce.   
• Develop and provide training and education for all MHAOD staff to increase the understanding and appreciation for AOD peer work and the value that it brings to the organisation.    
• Develop key bodies of work related to the AOD peer discipline, as outlined in the EACH Lived and Living Experience Strategic Plan 2023-2028. 
• Inform practice, build connection and professional relationships, and inspire hope and optimism. 
• Identify professional development opportunities for staff within the peer workforce and facilitate their attendance at same, including peer supervision. 

We are seeking an energetic and enthusiastic Assistant Manager to ensure the smooth and efficient running of the Hotel's operation with a high level of customer service provided at all times.

Our Assistant Managers are more than just Front Office focused managers. They are across the whole hotel operations and work closely with the FOM and GM to ensure we provide the best service to our guests.

This is a great opportunity for an experienced Front Office Supervisor ready to take the next step in your career.
 

What will you be doing?

• Assist and oversee the day-to-day operations of the hotel team
• Supervise and monitor hotel team members with true leadership ability that motivates the entire team.
• Assist in the running of Distrikt cafe including service, food prep and coffee making
• Take initiative to ensure all interactions with our guests are positive and productive.  
• Ensure the smooth and efficient running of the Hotel's operation in absence of the General Manager/Senior Managers with a high level of customer service provided at all times.
• Actively resolve complaints and challenges presented by guests/customers to reach a win-win situation.
• Ensure there is management support and presence visible on Front Desk and in the lobby during key times throughout the day.  
• Process and assist with check-in and check-out of guests.
• Respond to and coordinate emergency situations.

• Effectively manage the daily reconciliation of the Hotel’s trading, checking and preparing reports and statistical information in accordance with service standards and auditing procedures during the night shift.
• Provide efficient guest services including check in/out, request handling and providing hotel information
• Settle and maintain guest accounts, ensuring cashiering is accurate
• Maintain strict security procedures to ensure guest confidentiality and safety
• Maintain the hotels standard of professionalism
• Be analytical and possess an eye for detail

Practice Manager - Greencross Carrara

Greencross Carrara is a leading veterinary clinic dedicated to providing exceptional pet care services in Carrara and the surrounding areas. As a part of the Greencross family, we are committed to delivering high-quality veterinary care and outstanding customer service.

Position Overview:

We are seeking a dynamic and experienced Practice Manager to join our team at Greencross Carrara. The ideal candidate will play a pivotal role in the efficient operation of the clinic, ensuring a seamless experience for both our clients and our dedicated team of veterinary professionals.

Key Responsibilities:

1. Leadership and Team Management:

   • Lead, mentor, and motivate a team of veterinary professionals and support staff.
   • Foster a positive and collaborative team culture that emphasizes exceptional patient care and client satisfaction.

2. Operational Excellence:

   • Oversee the day-to-day operations of the clinic, including scheduling, inventory management, and facility maintenance.
   • Ensure compliance with veterinary standards and regulations.

3. Client Relations:

   • Build and maintain strong relationships with clients, ensuring a positive experience and addressing any concerns promptly.
   • Implement strategies to enhance client retention and satisfaction.

4. Financial Management:

   • Work closely with the regional management team to achieve financial targets and budgets.
   • Monitor and manage clinic financial performance, including invoicing and accounts receivable.

5. Marketing and Community Engagement:

   • Collaborate with the marketing team to develop and implement promotional strategies to attract new clients.
   • Engage with the local community to build awareness of the clinic's services.

Qualifications and Skills:

• Cert IV in Veterinary Nursing.
• Proven experience in a managerial role within the veterinary industry.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Knowledge of veterinary practice operations and industry regulations.
• Business acumen and financial management skills.
• Customer-focused with a commitment to delivering outstanding client service.

Benefits:

• Competitive salary and performance-based incentives.
• Continuing education opportunities.
• Employee discounts on veterinary services.
• Supportive and collaborative work environment.

How to Apply:

If you are a motivated and experienced Practice Manager looking for an exciting opportunity to contribute to the success of Greencross Carrara, please submit your resume and a cover letter outlining your relevant experience via the link below.