• Be uniquely you, come as you are
• Help shape LANGTONS Luxury Customer Experience
• Hybrid working from Sydney or Melbourne

The Customer Operations Specialist will be the primary customer-facing point of contact for the LANGTONS business. You and the team are responsible for the seamless and timely resolution of customer queries. You will work to understand or anticipate our luxury customers' needs, and then act to meet those needs, with the intention to not only satisfy but delight them. 

This role is vital to proactively provide the high-quality customer experience that LANGTONS luxury customers expect. You will also influence the continuous improvement of our customer proposition, by providing recommendations based on analysis of customer feedback, and then working across the business to help implement the resulting initiatives.

Sound good? Read on.

Here is a taster of what you can expect in this role:

• Create exceptional relationships with all our customers, with a focus on VIPs and 88s.
• Operate with autonomy to do what it takes to create a seamless experience.
• Harness customer feedback, to provide insight and help prioritise work to be done.
• Understand where our customer pain points are and resolve these challenges for our customers.
• Work cross-functionally to drive business change based on customer feedback.
• Ensure the timely, accurate and appropriate response to customer queries for all channels.

We are seeking a Customer Experience Specialist to assist in the continued strategic growth and development of the Cogent business through activities which support our customers to generate value and revenue growth while continuing to develop quality relationships.  This role is full time with hybrid working arrangements.

Tasks include but not limited to:

• Build and maintain strong working relationships with our stakeholders including maintaining account management plans for all key clients
• Work collaboratively with the operational team to ensure customer SLA's are being met and provide support to ensure customer satisfaction
• Coordinate the re-contracting of existing client to ensure ongoing success
• Meet the specified KPI's and achieve annual budgeted revenue targets

A full position description is available by emailing [email protected] 

We are currently offering an opportunity for a highly motivated and enthusiastic individual to join us as a Specialist Consultant - Manufacturing.  This is a permanent full-time opportunity based at our Head Office in Clayton and will involve occasional domestic and interstate travel.

Position responsibilities will include:

• Delivering manufacturing consulting services and training for external clients
• Identifying and developing consultancy projects for external BAMS clients
• Developing training material for Lean manufacturing and Bosch Production Systems/Planning Guidelines
• Offering advice, preparing proposals, and delivering consultancy services in Bosch Production System and Industry 4.0
• Conducting training/workshops in Bosch Production System processes such as Design for Manufacture and Assembly, Value Stream Design and Lean Line Design, including report writing
• Coordinating with subject matter experts and supporting resources from within BAMS, Bosch globally, and external resources as needed
• Collaborating closely with the BAMS Business Development team to identify and build relationships with manufacturing clients and strategic partners
• Collaborating with external BAMS clients and industry partners to understand manufacturing challenges and requirements
• Developing templates and processes for use by the consultancy team
• Providing general support in building the Consulting business within BAMS

Are you ready to join Australia’s newest service provider that puts both participants and staff first?

Be part of the Incluso service journey, where we aim to become Australia’s leading service provider in accommodation, respite, and support services.

At Incluso Services we are focused on “Building the World that we Want” and as such, ensuring that people with a disability are well cared for and can access high quality community engagement services. Our mission is to help people with a disability and their families to be more independent and have greater choice and control over their quality of life.

We’re excited that we are looking to expand our team and we’re on the hunt for a Customer Experience Specialist.

The Role

We’re on the lookout for an experienced Customer Experience Specialist to join our team. This role will involve working with NDIS participants, Allied Health professionals, support workers and referring agencies to provide a responsive and proactive intake experience.

What you’ll be doing:

• Meeting potential new clients and discussing how we can help to support them with our services.
• Establish new referral pathways through networking with the community and other avenues.
• Contacting clients referred to Incluso Services in a timely and appropriate manner to offer a service.
• Conducting a risk assessment with clients to ascertain current risk status.
• Assisting with onboarding participants and other administration involved in the process.

What you’ll bring:

• A great understanding of the NDIS to include plans and funding.
• A passion for people and a genuine interest in responding to the needs of others.
• Strong communication abilities, both written and verbal, to effectively interact with individuals.
• Transferable skills in providing care with compassion, empathy, and resilience.
• Empathetic and understanding nature to ensure clients are supported and their ongoing needs met through the suite of services available.
• Well-developed interpersonal skills and an ability to work effectively in a team environment.

What we would like you to have:

• Authorised to work in Victoria.
• Valid Victorian Driver License
• An understanding of the NDIS, disability, and community services sector
• Certificate III/IV in Community Services or studying towards the qualification will be highly regarded for these positions.
• Minimum 2-year experience in client intake or client service role.
• Ability to actively navigate and adapt to change.
• Working with Children Check
• NDIS Worker Screening Check
• First Aid/CPR Certificate

What we offer:

• We care about your physical and mental wellbeing, which is why we offer wellbeing subsidies that provide discounts on gym, yoga, and Pilates memberships.
• We offer an Employee Assistance Program for support and because time out is so important.
• We offer a wealth of training and development opportunities to help you enhance your skills and achieve your career goals, including a diverse range of courses, certifications, and personalised coaching.
• We believe in working hard and playing hard, and foster team bonding through a variety of events that help you connect with your colleagues outside of work.
• We believe in your potential and offer a personalised career and learning plan tailored to your unique goals and aspirations, committed to supporting you in becoming the best version of yourself.
• Lastly, we offer our team members the day off on their birthday!

If you're viewing this ad and don’t quite tick off the whole criteria list BUT and you’re keen to take on a new challenge and you think you’d be a great fit at Incluso Services, we encourage you to take that leap and hit the "Apply" button.

Apply today and help us in building an organisation that celebrates all, where inclusion is second nature, and where everyone is heard. 

When you join Incluso Services, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, Indigenous people and people from culturally diverse backgrounds.

The Pepperstone story started in 2010. We know what it’s like to trade the world’s markets. Our team describes us as a place for the curious and the driven, and we like to do things a little differently; as a transformative global fintech, we’re digital, nimble, connected, and united in our vision to create a better way to trade.

We thrive on progress – for our clients and for ourselves. Our organizational culture is ever-evolving, vibrant, diverse, global, and results-focused. You’ll find our 350+ team currently across 9 locations and time zones.

The Role:

The markets don't stand still and neither do we!

Quick facts about the team:

• We are an evolving P&C team, we have grown from 1 to 11 in 5 years directly reflective of Pepperstone's global growth.
• We like to work with great P&C technology and data to drive business outcomes.
• We are about collaborative impact, progress and curiosity- let's explore and #GetITDone(our work should be interesting, fun, and also get results, right?)

This role is the newest addition to our in-house People & Culture (P&C) Talent team, which will see you own hiring, use innovative means to find and engage with candidates, all while making a significant impact by finding top talent for our IT teams- Engineering, Data, Product, Program Management etc. With a primary focus on APAC region, you will work closely with hiring managers and colleagues to identify, attract, and hire top IT professionals for Pepperstone and contribute to Pepperstone's global Talent Strategy where possible.

Joining our Global People & Culture team, you will be reporting to our Global TA Manager who values and supports your personal growth, is passionate about team engagement that is true to our values. We have a learning team culture and encourage each other in everything that we do. You will have space to work with autonomy while influencing new initiatives in the talent acquisition space.

This is a permanent role working hybrid from our swish office on 727 Collins Street, Melbourne. We are open to candidates interested in either a full-time or part-time role (0.8 FTE or a similar arrangement).

Key responsibilities include, but are not limited to:

• Partnering with key IT stakeholders and hiring teams to support end-to-end hiring for their teams through proactive sourcing and other channels.
• Building and maintaining a robust talent pipeline for current and future IT projects, actively utilizing numerous channels to enhance the diversity of applicant pools.
• Enhancing Pepperstone as a leading Fintech brand by actively participating in both offline and online forums.
• Providing valuable insights and guidance to hiring managers on best practices of hiring with diversity and inclusivity in mind.
• Ensuring our candidate experience is professional, kind, and efficient at all times, leaving a positive impression on potential candidates, regardless of the hiring outcome.
• Ensuring the recruitment strategy remains competitive and aligned with industry standards by staying informed on market trends, competitors, and industry developments.
• Collaborating with P&C advisors and partners to ensure a seamless and exceptional onboarding experience for our future Pepperstonians.

About You:

• Previous experience as a recruiter specializing in IT hiring in a results driven environment.
• Experienced in taking ownership of processes and improving them - we are enthusiastic about continuous enhancements throughout the TA function.
• Ability to work on multiple roles at a time while fostering effective communication with stakeholders to drive results.
• Passionate about creating a great candidate experience and providing an outstanding onboarding process.
• Ability to be available across time zones on an ad hoc basis where required to support our TA specialist in EMEA.
• Aptitude for working with technology- we use Workable, BambooHR, Google suite, slack with some more in pipeline.
• Current and appropriate working rights in Australia.

Why you will enjoy working with us:

• Competitive salary structure with annual bonus scheme
• Genuinely collaborative and friendly culture
• Flexible and hybrid working- 2 days from office
• Remote working option - work from anywhere for up to 6 weeks per year, in addition to hybrid working as standard
• Ongoing personal development & learning opportunities
• 15 weeks paid primary carers parental leave & 4 weeks paid secondary carers leave
• 3 paid volunteering days per year & Workplace Giving Program
• Frequent events and celebrations including a standard weekly social
• Beautifully renovated large office at Collins Square - 727 Collins Street, Melbourne
• Best in class end of trip facilities including bicycle parking, change rooms & showers
• A full stocked kitchen, onsite coffee machines with locally sourced coffee beans (this is Melbourne after all) and curated specialty teas

More about Pepperstone

We’re a regulated online Forex and CFD trading platform. With the scale of a global fintech and the agility of a start-up, we arm our clients with everything they need to take on the global markets with confidence. You will be part of a wider passionate and friendly team, and whilst things may not always go to plan, we learn quickly and move forward with impact. To learn even more visit Pepperstonecareers.com and www.linkedin.com/company/pepperstone/

We understand it’s important to do due diligence on a prospective employer, see what our team are saying on Glassdoor. We respect our team members’ experiences and will never pay to remove a negative review.

Pepperstone is an equal opportunity employer. We are passionate about building a diverse workplace and strongly encourage applications from any background.

“We are a 2023 Circle Back Initiative Employer – we respond to every applicant”.

We will be reviewing applications as they come through, so if this is an opportunity that excites you, don't wait. Express your interest by clicking the apply button below as soon as possible.

Note to external agencies: While we appreciate the efforts of external recruitment agencies, we prefer to engage directly with applicants for this opportunity.

#Li-Hybrid

Are you ready to join Australia’s newest service provider that puts both participants and staff first?

Be part of the Incluso service journey, where we aim to become Australia’s leading service provider in accommodation, respite, and support services.

At Incluso Services we are focused on “Building the World that we Want” and as such, ensuring that people with a disability are well cared for and can access high quality community engagement services. Our mission is to help people with a disability and their families to be more independent and have greater choice and control over their quality of life.

We’re excited that we are looking to expand our team and we’re on the hunt for a Direct Services Specialist.

The Role

We’re on the lookout for a highly organised, experienced, reliable, and dedicated Direct Services Specialist that will be responsible for leading our team of support workers, assisting with training, managing the teams rostering and ensuring staff resourcing is covered across the business.

What you’ll be doing:

• Schedule team members shifts promptly, accurately, and in alignment with service requests and care delivery plans.
• Develop strategies to ensure staff are matched with compatible participants.
• Mentor, coach, and assist support workers to provide consistent, safe, and quality care and support to the participants supported by the organisation.
• Motivate and inspire your team by encouraging a positive environment.
• Communicate effectively with the Operations Manager to manage budgets and ensure support workers understand and implement care plans.
• Understand and implement relevant policies and processes, actively contributing to their development and refinement.
• Engage with internal and external stakeholders when required to ensure participants are consistently supported.

What you’ll bring:

• A passion for people and a genuine interest in responding to the needs of others.
• Excellent interpersonal skills with strong communication abilities, both written and verbal, to effectively interact with individuals.
• Comprehensive experience in scheduling and rostering team members with a high-level understanding of the SCHADS award. 
• Ability to lead and motivate a team towards achieving organisational goals and high level of customer service.

What we would like you to have:

• Authorised to work in Victoria.
• Valid Victorian Driver License
• An understanding of the NDIS, disability, and community services sector
• Certificate III Individual Support/Disability or studying towards the qualification will be highly regarded for these positions.
• A minimum of two years’ experience in a similar role
• Have experience in coordinating a team in a fast-paced environment with competing priorities.
• Working with Children Check
• NDIS Worker Screening Check
• First Aid/CPR Certificate

What we offer:

• We care about your physical and mental wellbeing, which is why we offer wellbeing subsidies that provide discounts on gym, yoga, and Pilates memberships.
• We offer an Employee Assistance Program for support and because time out is so important.
• We offer a wealth of training and development opportunities to help you enhance your skills and achieve your career goals, including a diverse range of courses, certifications, and personalised coaching.
• We believe in working hard and playing hard, and foster team bonding through a variety of events that help you connect with your colleagues outside of work.
• We believe in your potential and offer a personalised career and learning plan tailored to your unique goals and aspirations, committed to supporting you in becoming the best version of yourself.
• Lastly, we offer our team members the day off on their birthday!

If you're viewing this ad and don’t quite tick off the whole criteria list BUT and you’re keen to take on a new challenge and you think you’d be a great fit at Incluso Services, we encourage you to take that leap and hit the "Apply" button.

Apply today and help us in building an organisation that celebrates all, where inclusion is second nature, and where everyone is heard. 

When you join Incluso Services, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, Indigenous people and people from culturally diverse backgrounds.

Our purpose

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role

In April 2024, we're welcoming a new Government client to our Service Desk domain and are seeking a dedicated Knowledge Specialist to complement our team!

This role entails overseeing the knowledge base for a designated functional area within Datacom. Responsibilities include crafting and refining content related to Datacom services, such as manuals, help systems, online tutorials, installation guides, and quick reference materials, utilizing various software tools and system components. Additionally, the Knowledge Specialist will play a pivotal role in advancing our Knowledge Management framework, spearheading projects, and ensuring the organization's information needs are promptly and effectively addressed.

Preferred location: Victoria

Please note that Australian Citizenship is required and willingness to obtain a baseline clearance (ability for future Negative Vetting 1 clearance is required).

What you’ll bring:

• Understanding of Knowledge Management frameworks, concepts and methodology
• Understanding of Contact Centre Operations
• Experience in creating Knowledge Framework and documentation
• Strong stakeholder relationship management (written and verbal)
• Experience in service desk knowledge management including Service Now and ITIL

What you’ll do:

• Data retrieve, analytics and reporting
• Delivery of stakeholder, client and contractual obligations
• Delivery of compliance across governance requirements
• Create and own the customer experience frameworks
• Analyse contract data to identify cost saving initiatives
• Liaising and networking with Datacom Partners for knowledge
• Support day to day team of Knowledge Specialists

Why join us?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

If you would like to know more and this sounds like you. Please apply online today!

What you get to do in this role:

• Work closely with engineering and product management to plan, create, and maintain user-focused technical documentation for multiple product features or applications, in alignment with an established content strategy
• Provide input to help shape future content strategy for the product or business unit you help to support
• Contribute to the continued evolution of ServiceNow’s content development processes, DITA-based information model, and writing style and standards
• Develop a strong understanding of the ServiceNow product ecosystem and expert knowledge of the specific product area and user base you support

About us:

Established in 2007, CDC Data Centres is Australia’s leading operator of sovereign, secure, world-class data centre facilities.

Headquartered in Canberra with multiple facilities in the ACT, NSW and New Zealand, CDC’s diversified operations provide secure data centre configurations that support co-location, containerised and hyperscale compute environments with all campuses interconnected with high-speed carrier grade networks.

At CDC we are passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone’s unique experiences enable us to deliver meaningful benefits for our people, our clients and communities. Our mission is to attract, retain and grow the world’s best data centre team.

Our people are responsive, innovative and trusted in supporting our customers. Together, we configure the landscape to meet the security, reliability, connectivity and sustainability needs for today and tomorrow.

About the role:

We are searching for a talented and driven Talent Acquisition Specialist to become an integral part of our team. In this role, you will have the exciting opportunity to lead the entire recruitment process, from start to finish. You will be a crucial support to our vibrant and busy People and Culture team, providing excellent business partnering across the organization. We trust you to take full ownership and responsibility for all aspects of recruitment, ensuring that we attract the best talent to meet our business objectives. Your active involvement in planning, developing, and executing effective Talent Acquisition strategies will play a vital role in driving our overall success.

Responsibilities include:

• Take full ownership of the end-to-end recruitment process.
• Effectively communicate with potential hires in the market.
• Design and implement interview and selection procedures, including screening calls, assessments, and in-person interviews.
• Stay updated on industry trends and translate them into innovative recruitment practices.
• Collaborate with hiring managers to gather information and strategically build a talent profile for candidate sourcing.
• Utilize strong technical knowledge and data-driven insights to drive recruitment strategy formulation and decision-making.
• Cultivate and maintain relationships with stakeholders, understanding their skill sets and career goals.
• Create compelling job postings and promote them on career pages, job boards, and social networks.
• Source potential candidates through various online social channels and professional networks.
• Assist interviewers in developing job-related interview questions.
• Evaluate candidates based on their interviews and skills.
• Establish qualification criteria and assess the required skills for each position.
• Provide timely interview feedback and ensure a positive candidate experience throughout the process.
• Train interviewers on CDC's recruitment processes and interview techniques.
• Collaborate closely with the professional CDC team to foster a positive culture and enhance capabilities.
• Embody and promote CDC's DNA and Leadership Fundamentals.
• Thrive in a culturally diverse and dynamic team environment.
• Perform other assigned duties as needed.

About you:

You will play a crucial role in shaping our dynamic workforce. You thrive in a fast-paced and exhilarating environment, excelling at identifying and attracting top talent. Your mission, in this position, is to work your magic by pairing exceptional candidates with the extraordinary opportunities within our organization.

You possess a natural talent for building relationships, effortlessly navigating the ever-evolving recruitment landscape, and advocating for diversity and inclusion.

At CDC, our commitment extends beyond national progress; we are dedicated to fostering personal growth. With our core values of Commitment, Meticulousness, and Tenacity, we provide ample opportunities for you to achieve your aspirations and ultimately, make your mark.

Skills and Experience

• Proven Success in Full Cycle Recruiting: Demonstrate your expertise in Talent Acquisition or similar roles by showcasing your ability to utilize various sourcing techniques.
• Excellent Communication Skills: You'll need to effectively communicate with candidates, hiring managers, and team members, so strong communication skills are a must.
• Relationship Building Expertise: Forge and maintain strong relationships with candidates and stakeholders to attract and retain top talent.
• Meticulous Attention to Detail: With a keen eye for reviewing resumes, conducting interviews, and ensuring a seamless recruitment process, you'll leave no stone unturned.
• Problem-Solving Abilities: Show your resourcefulness by thinking on your feet and finding innovative solutions to overcome recruitment challenges.
• Effective Time Management: Juggling multiple tasks and priorities in a fast-paced recruitment environment requires efficient time management skills.
• Adaptability is Key: Be prepared to adapt to changing priorities and requirements to ensure success.
• Strict Adherence to Confidentiality: Handle sensitive information with the utmost discretion and maintain confidentiality at all times.
• A Collaborative Team Player: Work closely with hiring managers, team members, and external partners to deliver successful recruitment outcomes.
• Results-Oriented Focus: Set your sights on achieving recruitment goals and driving positive outcomes for the organization.
• Familiarity with Recruitment Tools: Enhance your efficiency by utilizing applicant tracking systems, recruitment software, and other recruitment tools.

Essential:

• Australian citizenship and ability to obtain, a NV1 Security Clearance
• Comply with CDC Data Centres policies and procedures.

How to Apply:

If you're someone who is driven and passionate about bridging the gap between talent and opportunity, then we can't wait to hear from you. Take the next step by clicking on the Apply Now button and sending us your Cover Letter & Resume.

Highgate is a leading manufacturer and supplier of packaging and processing consumables to food manufacturers across Australia.

We are currently seeking a detail-oriented and experienced Quality Assurance and Compliance Manager to join our growing business, working from our state-of-the-art Melbourne office and warehouse facility in Truganina.

Supported by management, your role will be to take ownership of all facets of the management of our HSEQ system, including:

• Ensure compliance with ISO/FSSC22000 GFSI food safety and ISO14001 environmental standards, taking responsibility to implement changes and continuous improvements.
• Owning the process of quality issue resolution from start to end, engaging all relevant stake holders.
• Proficient response for customers & staff to quality issues & questionnaires, providing technical support, and sustaining customer loyalty by delivering a positive experience.
• Conduct quality assurance investigations of non-conforming products and processes, including identifying underlying causes, and developing and coordinating recommended corrective actions.
• Analyse trends, targeting root causes to develop and implement solutions to reduce customer facing impacts. 
• Develop strategies to promote and instil a robust food safety & quality culture.
• Develop environmental innovations to improve the EMS and reduce our ecological impact.
• Lead CI to ensure successful integration of the company’s FSMS, EMS & WHS systems, with the objective of proactively preventing problems.
• Induct, Train and ensure Competency of HSEQ Team Members (and other areas with HSEQ System Interactions) for compliance. 
• Generate reports and analyse KPIs related to complaints, customers, vendors, query close out, CRM, etc.
• Management of inventory quality, ensuring new deliveries meet our standards.
• Assistance with supplier returns by reason of quality.
• Registration and compliance of products for HACCP certification.

Minimum requirements needed for this role include:

• 3+ years’ experience within Quality Assurance, having maintained a QMS system encompassing ISO compliance, including adherence to changing legal requirements.
• Skills with auditing, compliance and working within a team to drive change.
• Sound experience across managing HSEQ functions.
• Proficient in data analysis tools for identifying improvement areas e.g. Advanced Excel.
• DMS SharePoint experience will be advantageous.
• Excellent communication and organisational skills.
• Excellent attention to detail and accuracy.
• Ability to work autonomously.
• Be solutions focused with ability to make quick and correct decisions.
• Qualification and training to support your application.

Benefits we offer include:

• Rewarding remuneration, and additional bonuses and rewards
• An inclusive, fun recognition program
• Full time, long-term career opportunity
• Young, passionate, and energetic team
• Positive, happy, and fun working environment
• Recently built office and warehousing facility with excellent amenities

You can learn more about Highgate by visiting our website: www.highgategroup.net.au.

Training will be provided, but you'll have to be a fast learner with experience and talent, and have an outgoing, passionate, positive attitude.

If you would like to join a winning team, and you can see yourself excelling as a result of working within the dynamics of this culture, we're very keen to start our interview process so you can convince us!

We look forward to receiving your application.

Note - only successful candidates will be contacted.

Must be living in Australia, and be willing to work from our Melbourne (Truganina) office.

About OES

Online Education Services (OES) is a leader in online education, helping universities elevate student experiences in a digital era. With a proven collaboration process with universities, we have cultivated several transformative and long-lasting partnerships.

Our dynamic global team shares a vision to transform the student experience through innovation and collaboration. OES people are leaders in their respective fields, ensuring best practice strategic thinking is delivered in every element of our partnerships.

When you work at OES, you’re empowered to impact.

The Opportunity

We are seeking a talented and experienced Senior Corporate Communications Specialist to lead our communications efforts. The ideal candidate will have a proven track record of developing and implementing strategic communication initiatives that enhance brand reputation, drive employee engagement, and effectively communicate our company's vision and values.

About You

·       5-7 years’ experience working in either an agency or part of an in-house communications team

·       Proven experience working with journalists and third-party stakeholders. 

·       Strategic skills, stakeholder management and content briefing ability. 

·       Ability to tell compelling stories through thought leadership, sales narratives and marketing collateral. 

·       Experience developing internal messaging, content and positioning of senior leaders. 

·       Excellent written and verbal communication skills. 

·       Strong interpersonal skills and an ability to work with cross-functional teams.  

·       Formal qualifications in Communications, Public Relations and/or Marketing. 

 What’s In It For You?

As an employer, our values underpin everything we do; Agility and Innovation, Passion and Perseverance, Teamwork and Collaboration, and Integrity. 

Along with joining a passionate, energetic and highly skilled team, this role will allow you to gain exposure to many growth and development opportunities.

OES offers a hybrid, flexible approach to work, where we work 2-3 days from our state-of-the-art Cremorne office, and the rest from home (or wherever you choose!). Breakfast, snacks, table tennis, Nintendo Switch are all available in the office, as well as an in-house massage therapist and weekly staff drinks.

Ultimately, you will be joining a values-driven, collaborative business where your creativity and innovation will be nurtured and celebrated.

 Are you ready to make an impact?

At OES, we are committed to creating an inclusive and diverse environment, where we encourage candidates of any nationality, age, background, disability and gender identity to apply. If you feel aligned to the role and would like to further explore your suitability, we welcome your application and would love to consider your fit for the role at OES.

If this role is of interest, please apply now with your updated CV.

Assist the retail and commercial buying teams in day-to-day administrative tasks. Respond and resolve all queries related to the end-to-end supply chain raised by internal and external stakeholders.

• Raise and analyse purchase orders by email and EDI ensuring the outputs from our forecasting system are accurate.
• Maintain data integrity to ensure our algorithm outputs are accurate, this includes pricing, ordering and reporting.
• Perform routine inventory audits to maximize the efficiency of our current stock holdings.
• Manage existing POs and current bookings.
• Oversee the auto receiving system (PCC) to ensure accurate setup of suppliers and couriers.
• Create , manage and enrich new items that align with receiving and ordering processes.
• Load and manage all rebates.
• Collaborate with external and internal stakeholders to resolve issues and provide solutions.
• Create interstate and interbusiness transfers.
• Resolve and manage emails in queues through our ticket management system directed to the supply chain team.
   

About Us

The Missing Link has been operating in Australia for over 26 years, helping businesses achieve their goals through IT transformation with our core offerings; IT & Cloud, Cyber Security and Automation.

Today, The Missing Link is one of the most awarded IT companies in Australia – recognised mainly for our people and processes. With over 180+ staff and 25+ different countries represented in our business, we’ve cultivated a respectful and positive workplace where everyone feels valued, respected and empowered. We pride ourselves on our training and development that ensures our staff can grow their careers alongside our growing business.

Our people are our difference, and we are always looking for amazing talent to join our team. If you’re looking for a highly successful, inclusive and fast-growing workplace, we’d like to talk to you.

The Role

We are currently searching for an exceptional Content Marketing Specialist to join our team and report directly to our Head of Marketing. The position will lead The Missing Link's content & social strategy, development, and distribution across all platforms. This role is pivotal in enhancing our brand presence, engaging our target audience, and supporting our marketing and business objectives.

Responsibilities

• Craft and execute a comprehensive content marketing strategy that supports and extends marketing initiatives, both short and long-term
• Create engaging, brand-aligned content across various formats, including blog posts, whitepapers, case studies, videos, and social media content
• Oversee social media strategy to enhance The Missing Link's brand presence and engage with the target audience
• Work closely with marketing, sales, and product teams to create cohesive and impactful messaging
• Use analytics to track content performance and user engagement, leveraging insights to optimize future content
• Ensure all content is optimised for search engines, increasing visibility and driving organic traffic
• Maintain and evolve The Missing Link's brand voice and messaging consistency across all content outputs

• Bachelor’s degree in Marketing, Communications, Journalism, or related field

• Minimum 3-4 years of experience in content marketing or a related field, with a proven track record of success
• Exceptional writing, editing, and proofreading skills, with a portfolio of work
• Experience with SEO, content management systems, and analytics tools
• Excellent communication and collaboration skills
• Ability to work in a fast-paced environment and manage multiple projects simultaneously
• Strategic thinker with a creative mindset
• Highly organised with excellent attention to detail
• Adaptive to change and open to innovative ideas
• Passionate about technology and staying ahead of industry trends

A great company culture is very important to The Missing Link. Keeping everyone happy is one of our top priorities.

Here are some of the best bits about working at The Missing Link and some of the ways we try and maintain our staff happiness levels:

• Supportive, collaborative and respectful environment
• Training / mentoring programs
• Regular fun social events
• Diverse range of employee benefits including paid volunteer days
• Great bonus structure
• Free breakfast, drinks and monthly lunches

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

The Senior Cloud Platform Specialist is primarily responsible for the management of the Datacom Cloud with a relentless focus on continuous improvement of cloud operations and associated delivery leveraging agile methodologies. The role will deliver a professional technical engineer with responsibilities across a broad range of technologies. They maintain knowledge of the technologies deployed as well as up to date professional certifications to ensure the delivery of an exceptional service.

Our office based in Perth,  We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best!

What you’ll do

At the moment, as the Senior Cloud Platform Specialist you will be focused on:

• The support of the various technologies that are deployed to deliver the Datacom Cloud. These technologies cover compute, storage, data protection, networking and automation
• Collaborate with stakeholders across Datacom to produce a single cloud vision and value proposition
• Demonstrating proactive ownership of identified issues as well as effective communication for suggested resolution efforts
• Proactive engagement with customers to ensure their requirements are continually being met with positive outcomes
• Compliance with all Datacom Cloud Operational and Information Security Management policies, procedures and processes to ensure an exceptional level of quality
• Maintaining awareness and knowledge of current market and industry developments and providing suitable interpretation to Management and relevant staff within the organisation
• Proactive support and management of the Datacom Cloud platform devices and applications
• Participation in 24x7 on-call support roster

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

Required experience:

• High-level knowledge of the various technologies underpinning the Datacom Private Cloud
• Experience or exposure to working in a Cloud environment
• Practical experience working with Virtualised environments running on VMware, Hyper-V or other hypervisors – VMWare experience is a must have
• Knowlesge of platforms (EMC preferred), fibre channel switching infrastructure (Cisco preferred) and associated Management platforms

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Turner & Townsend will give you the opportunity to work with world class clients on cutting edge projects and to build a successful career with a company that will offer the highest levels of support at every stage. 

We work on projects of all sizes from one-off developments to mega-programmes, from planning the future development across Infrastructure projects to site-based construction of individual projects, while helping the largest companies in the world. We cover everything from leading teams, planning works, tracking progress and business case delivery to bringing assets into use. 

In a Quality Assurance role, you will have knowledge in: 

• Produce audit schedules to cover all project requirements and conduct audits 
• Defining quality procedures in conjunction with operating staff 
• Ensuring procedures are properly understood and implemented 
• Agreeing standards and establishing clearly defined quality methods 
• Setting up and maintaining controls and documented procedures 
• Identifying with management relevant quality-related training needs 
• Collating and analysing quality performance data and charts against defined parameters 
• Promoting quality achievement and performance improvement throughout the organisation 
• Setting QA compliance objectives and ensuring that targets are achieved 
• Producing management systems / functional discipline reports 

About Beam:

Beam is Asia Pacific’s largest shared micromobility company, on a mission to turn little drives into better rides and make cities flow better for everyone.

Shared micromobility is one of the fastest-growing industries in the world, and we’re leading the way in Asia Pacific. We have established operations in Australia, New Zealand, South Korea, Thailand, Malaysia, Turkey, Japan and Indonesia.

Beam is the largest shared micromobility operator in Australia & New Zealand, with e-scooter and e-bike operations across more than 30 cities including most state and territory capitals.

Here at Beam, we have gathered a team with a passion for innovation and technology. We tackle growing challenges every day as a group of problem solvers, determined to make a positive impact on people’s lives and the future of the planet.

What we are looking for

We are looking for an Operations Specialist to support our local team and supervise on-the-ground operations. You'll be someone who is willing and able to get hands-on in order to get the job done and grow the business.

What you'll do

●      Drive forward Beam’s operations across multiple operational verticals, including charging infrastructure, fleet management, and warehouse / supply chain management

●      Support Warehouse Operations:

○      Repair vehicles as required and coordinate the workshop priorities

○      Oversee a smooth inflow/outflow process of vehicles from the workshop to the street, so that we can maximise the number of vehicles available to be ridden

○      Ensure that battery charging is conducted in a way that adequately services rider demand

○      Manage inventory in your location ensuring its accurate and up to date

○       Ensure all warehouse safety procedures are followed

●      Support Fleet Operations:

○       Marshal vehicles as required and coordinate marshaling priorities

○       Respond promptly to resolve any vehicle-related complaints received from the council or community

○       Ensure all on-road safety procedures are followed

●      Coordinate and supervise the team of Scooter Marshals and Fleet Techs who support the operations

●      Review key operational metrics and manage a tight ship

●      Innovate constantly on existing processes and products

●      Support City Leads in other ways as required, including running or coordinating Beam’s in-person safety initiatives and providing customer service support

●      Proactive and hands-on attitude - you’ll be doing physical work as required (e.g. driving the van and doing vehicle repairs in the warehouse). Previous mechanic/warehouse experience is viewed favorably

●      Self-starter - you’ll get broad exposure to all aspects of the business so this is a great position to fast track your start-up career

●      Experience with people management and training

●      Passion for solving problems and delivering a great customer experience

●      Familiar with Office or Google Suite of applications (Sheets, Slides etc)

●      Strong written and verbal communication skills

• Opportunity to make an impact to the world by transforming urban transportation.
• Be part of a hyper-growth organization with plenty of opportunities to springboard your career.
• Flexible and autonomous working environment with highly motivated and competent colleagues.
  

The Beam Group of Companies is an equal employment opportunity (EEO) organization. We are dedicated to providing an inclusive and diverse working environment where all are welcome regardless of race, language, religion, gender, nationality, age, disability or other divisive categorizations.

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