- Be uniquely you, come as you are
- Help shape LANGTONS Luxury Customer Experience
- Hybrid working from Sydney or Melbourne
The Customer Operations Specialist will be the primary customer-facing point of contact for the LANGTONS business. You and the team are responsible for the seamless and timely resolution of customer queries. You will work to understand or anticipate our luxury customers' needs, and then act to meet those needs, with the intention to not only satisfy but delight them.
This role is vital to proactively provide the high-quality customer experience that LANGTONS luxury customers expect. You will also influence the continuous improvement of our customer proposition, by providing recommendations based on analysis of customer feedback, and then working across the business to help implement the resulting initiatives.
Sound good? Read on.
Here is a taster of what you can expect in this role:
- Create exceptional relationships with all our customers, with a focus on VIPs and 88s.
- Operate with autonomy to do what it takes to create a seamless experience.
- Harness customer feedback, to provide insight and help prioritise work to be done.
- Understand where our customer pain points are and resolve these challenges for our customers.
- Work cross-functionally to drive business change based on customer feedback.
- Ensure the timely, accurate and appropriate response to customer queries for all channels.
