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Jobs in Australia   »   Jobs in Sydney   »   Knowledge Management Specialist
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Knowledge Management Specialist

ServiceNow

ServiceNow company logo

What you get to do in this role:

  • Work closely with engineering and product management to plan, create, and maintain user-focused technical documentation for multiple product features or applications, in alignment with an established content strategy
  • Provide input to help shape future content strategy for the product or business unit you help to support
  • Contribute to the continued evolution of ServiceNow’s content development processes, DITA-based information model, and writing style and standards
  • Develop a strong understanding of the ServiceNow product ecosystem and expert knowledge of the specific product area and user base you support
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