Total 65 job vacancies by AccorHotel

What you’ll be doing:

• Food preparation for breakfast, lunch, dinner, room service, functions and buffet service.
• Maintain a clean and hygienic work environment whilst ensuring a product of high quality and presentation standards. 
• Ensure strict stock rotation and minimum wastage. Have stock control procedures implemented and maintained.
• Keep all working areas clean and tidy. Ensure all equipment is maintained, serviced and cleaned.
• Ensure all food produced is in line with kitchen recipes and standards.
• Check all food is stored and handled correctly as per current food health and hygiene regulations.
• Monitor daily kitchen food and product requirements and advise the supervisor of these well in advance.
• Assist and liaise with chef on duty as required.

Mercure Perth is looking to recruit a highly skilled and talented Chef de Partie to join our innovative kitchen team. In your role you will report directly to the Head Chef and work predominantly in our conferencing and events space. 

Your key responsibilities will include:

• Assist the Head Chef with menu preparation and ensuring adequate supplies are available for expected service.
• Planning, preparation and execution of high-quality food offerings for various conferences and events.
• Supervision of kitchen in the absence of the Head / Sous Chef.
• Maintain excellent presentation standards and cost control for all food and beverage outlets, whilst maintaining recipe standards.
• Ensure strict stock rotation and minimum wastage. Have stock control procedures implemented and maintained.
• Keep all working areas clean and tidy & ensuring all equipment is maintained, serviced and cleaned to WHS standards.

You will also be well-presented with a positive and professional attitude and have a passion for hotel operations and providing exceptional customer service.

The Role

We currently have an exciting opportunity for a Reservations Agent to join our team on a Part time bases approx. 3 days per week.

Reporting to the Reservations Manager, you will be responsible for:

• Coordination of final details for events handed over once the client contracts
• Taking final pre-payment
• Compiling event orders and running event order meetings
• Any admin related to events
• Posting charges
• Meeting and greeting clients whilst they are on site
• Sending out proposals and contracts
• Create Group Masters and update group information as it is received eg, rooming lists, arrival details and meals.
• Follow up information if not received.
• Liaise with other departments to ensure group requirements and special requirements are actioned.
• Ensuring all deposits are received prior to arrival and all invoicing is complete in a timely manner.
• Cross check accounts and finalise or send final accounts.
• Send 90/60/30 reminders to clients as needed.
• Constantly monitor all group reservations. Liaise with clients, input details into reservations system, release extra rooms and distribute information to other departments.

As a Guest Services Agent, you will be the first point of contact for guests and visitors to the hotel. Your key responsibilities will include:

• Managing arrivals and departures
• Responding to guest requests efficiently and courteously
• Communicating with other departments to ensure all guest requests and needs are met
• Actively resolving guest issues and challenges
• Promoting the Accor Live Limitless Loyalty Program
• Ability to work a flexible 7-day roster including AM and PM shifts and nights as required.

You will also be well-presented with a positive and professional attitude and have a passion for hotel operations and providing exceptional customer service.

There is a unique opportunity for an experienced guest experience professional to join our leadership team as Rooms Division Manager on a full-time basis.

As the Rooms Division Manager, you will oversee Front Office and our outsourced Housekeeping team, ensuring a seamless guest experience while achieving departmental revenue and profitability goals. You will uphold our commitment to safety, compliance, and exceptional service standards.

You will have the opportunity to build your own skills and expertise to reach your personal and career goals. By joining the team, you will unleash a huge array of great benefits. #WeAreHeartists

In this role you will:

• With a hands-on approach, effectively manage daily operations to achieve a reputation as a market leader in individualised customer focused service in the hotel locality.
• Ensure teams are well-versed in the Accor Live Limitless loyalty program and VIP guest recognition protocols.
• Foster effective communication between departments to enhance overall guest satisfaction and operational efficiency.
• Ensure hotel targets around RPS, NPS, Loyalty and room upselling are met to ensure KPI’s are achieved.
• Maintain impeccable standards of cleanliness and maintenance in all guest-facing and back-of-house areas.
• Ensure the operation of an effective night audit function in conjunction with the Financial Controller to ensure accuracy of this daily function whilst maintaining customer focus.
• Conduct regular inspections and implement preventive maintenance programs as needed.
• Lead comprehensive monthly departmental meetings to review procedures.
• Recruit, manage, train, develop and inspire the team at all levels and drive team member engagement.
• Conduct performance appraisals, provide constructive feedback, and support career development.
• Monitor costs and adjust strategies to meet budget guidelines effectively.

Are you born for the Hospitality Industry and enjoy going above and beyond to ensure our reputation for outstanding service is upheld?  We are currently looking for our next superstar to join us as our full time Assistant Food & Beverage Manager reporting directly to the Director of F&B.

To be a part of the team you will have a passion for providing quality customer service that sees our guests coming back again and again.  Importantly, you will have excellent communication skills, a positive and enthusiastic attitude, and a commitment to providing excellent coffee, cocktails, food and service!

Your duties will include but not limited to:

• Assisting the Food & Beverage Manager with day to day operations of all Food & Beverage outlets, Conferencing as well as Room Service.
• Maintain a constant focus on providing excellent guest experience at all times.
• Lead, mentor and train the food & beverage team, ensuring a fun and energetic working environment.
• Assist with induction of new team members.
• Maintaining clean and presentable F&B outlets.
• Positively handling guest complaints.
• Be willing to assist other departments when required.

As a Food and Beverage Supervisor at Hop & Huddle, you'll play a key role in leading our team to provide exceptional service to our guests. We are renowned for our extensive beer selection, mouthwatering smoked food, and indulgent milkshakes. If you have a passion for these culinary delights and thrive in a fast-paced, dynamic setting, we want to hear from you!

As a Food & Beverage Attendant you will:

• Leading with exceptional Guest Experience, ensuring our visitors and guests have a memorable and wonderful stay and great dining experience
• Provide leadership for your team and lead by example when offering efficient service across breakfast, lunch and dinner offerings
• Ensure thorough understanding and act as an ambassador for ALL Loyalty programs
• Maintain highest levels of ALLSafe and Food Safety and educate and encourage your team to do the same
• Recruit, train and welcome new F&B team members and encourage them to live the HEARTIST way, making our guests and team members Feel Welcome and Feel Valued
• Ensure a motivated and happy team of successful food & beverage superstars
• Work closely with our Venue Manager on projects to elevate our service and product

What will you be doing?

• Assist and oversee the day-to-day operations of the Front Office team
• Supervise and monitor team members with true leadership ability that motivates the entire team.
• Take initiative to ensure all interactions with our guests are positive and productive.  
• Ensure the smooth and efficient running of the Hotel's operation in absence of the General Manager/Senior Managers with a high level of customer service provided at all times.
• Actively resolve complaints and challenges presented by guests/customers to reach a win-win situation.
• Ensure there is management support and presence visible on Front Desk and in the lobby during key times throughout the day.  
• Process and assist with check-in and check-out of guests when needed.
• Respond to and coordinate emergency situations.

Your duties include but not limited to:

• Reporting to the Portfolio Director of Talent and Culture, you will provide Human Resources assistance with employee benefits, rewards & recognition programs
• You will coordinate the end to end recruitments, onboarding and Learning and Development of the Hotel Teams across three properties
• Manage administrative tasks to ensure compliance
• Administer WorkCover claims / Return to work process
• Drive Team Member Engagement and promote a positive culture
• Complete HR reports and projects

As a Food & Beverage Attendant at Mercure Perth, you will work to ensure exceptional guest experiences within our outlets and across service periods. We are looking for a ‘guest obsessed’ passionate F&B Attendant with Conferencing & Events experience that thinks outside the box and wants the opportunity to make our F&B outlets the heart & soul of our hotel.

In this role you will:

• Event set-up and break-down including service across multiple function rooms and event spaces
• Warmly welcome guests to our food & beverage outlets, greet and tend to each guest with a smile;
• Understand menu content, any menu changes, and promotional activities;
• Manage the proper settlement of all customer accounts within our POS system;
• Undertake basic beverage preparation, or act as a barista or bartender as directed.
• Provide consistent and high-quality service
• Be an active promoter of Mercure Perth and assist in implementing ways to drive revenue within our food and beverage outlets
• Bring flair, passion and charisma each and every day
• Be given the opportunity to have your say and bring new ideas to the team
• Maintain standards of hygiene for food handling and presentation
• Promote a safe workplace by recognising hazards and promoting general WHS practices.
• Work across other outlets as required.

We are looking for a ‘guest obsessed’ passionate F&B Attendant / Barista who thinks outside the box and wants the opportunity to make our F&B outlets the heart & soul of our hotel.

In this role you will:

• Be the ‘face’ of our café, Cucina on Hay
• Welcome both in-house and external guests
• Provide consistent and high-quality service
• Be an active promoter of Cucina on Hay and assist in implementing ways to drive revenue within our food and beverage outlets
• Run breakfast service, and conferencing and events as required
• Bring flair, passion and charisma each and every day
• Be given the opportunity to have your say and bring new ideas to the team
• Maintain standards of hygiene for food handling and presentation
• Promote a safe workplace by recognising hazards and promoting general WHS practices.

The Role

We currently have an exciting opportunity for a dual role as our Meeting, Events and Reservations Coordinator.

This is a great opportunity for someone who enjoys variety in their work. You will spend approx. 3 days in Reservations and 2 days in Conference & Events (with flexibility to switch it up depending on business demands).

Reporting to the Meeting & Events Sales Executive and Reservations Manager, you will be responsible for:

• Coordination of final details for events handed over once the client contracts
• Taking final pre-payment
• Compiling event orders and running event order meetings
• Any admin related to events
• Posting charges
• Meeting and greeting clients whilst they are on site
• Sending out proposals and contracts
• Create Group Masters and update group information as it is received eg, rooming lists, arrival details and meals.
• Follow up information if not received.
• Liaise with other departments to ensure group requirements and special requirements are actioned.
• Ensuring all deposits are received prior to arrival and all invoicing is complete in a timely manner.
• Cross check accounts and finalise or send final accounts.
• Send 90/60/30 reminders to clients as needed.
• Constantly monitor all group reservations. Liaise with clients, input details into reservations system, release extra rooms and distribute information to other departments.

Responsible for providing first impressions, our Front Office team is proactive and welcoming, with true professionals excelling at delighting our guests.

Job Description:

• Highly active front of house position involving logging requests, assisting guests with luggage, transportation needs and general information. 
• Delivering amenities and other items to guest rooms. 
• Greet every guest and deliver personal and instinctive guest experiences every day.
• Valet park guest cars.
• Maintain the cleanliness standards of the Hotel entrance.
• Assist with other projects as requested by Shift Leaders and Managers.
• Uphold Mercure Perth standards as well as the hotel's policies and procedures

Are you an enthusiastic and dynamic individual with a passion for the hospitality industry? Do you possess exceptional communication and negotiation skills? If so, we have the perfect opportunity for you to join our team as a Sales Manager for our newly refurbished Mercure Perth on Hay.

As a Sales Manager, you will be an integral part of our growth strategy, responsible for identifying and developing new business opportunities to drive revenue and expand our client base. Your primary responsibilities will include:

• Proactively identifying potential business partners, corporate clients, event planners, inbound operators and travel agencies to establish and nurture strong relationships.
• Collaborating with the marketing team to create and implement effective sales strategies, campaigns, and promotions to attract new business.
• Conducting market research to identify trends, competitive analysis, and opportunities for expansion.
• Pitching our hotel's unique offerings to potential clients and partners through persuasive presentations and negotiations.
• Managing the end-to-end sales process, including lead generation, prospecting, proposal creation, contract negotiation, and closing deals.
• Developing and maintaining a detailed understanding of the hotel's facilities, services, and packages to effectively communicate value propositions to clients.
• Attending industry events, trade shows, and networking sessions to enhance brand visibility and build a strong professional network.
• Collaborating with cross-functional teams at Accor’s Salter Brothers Portfolio Office, including operations, marketing, and finance, to ensure seamless execution of client agreements.

We are seeking a dedicated individual to join our team as a Conference and Events Executive for the Novotel Perth Langley. 

The successful candidate will be responsible for driving sales, planning, and administrative tasks to cultivate Corporate, Association, and Government clientele in alignment with event and revenue objectives. 

This role will require collaboration with various internal stakeholders including the broader Sales team, Planning, Finance, Corporate Services, and Operations. Building interdepartmental relationships will be integral to ensuring seamless coordination and delivery of exceptional service standards.

What you’re here to do

• Respond to Event, Meeting, Group Accommodation and MICE inquiries 
• Prepare, present, and follow up on proposals.
• Proactively drive sales, meeting revenue targets, and managing corporate, association, and government accounts.
• Coordinate site inspections with clients, stakeholders, and industry partners.
• Discuss and plan event requirements, including technology needs with clients.
• Prepare event orders, banquet event orders, floor plans, and other essential information for event execution.
• Brief operational teams for each event.
• Ensure all documentation is completed accurately and on time, maintaining detailed records in our systems (Opera).

About the role

Reporting to the General Manager, you are responsible for the overall function of proactive sales, marketing and PR to maximise performance, drive RGI improvements, profitability and return on investment managing activity and total revenue generation. 

You should have proven record as a hunter and converter of business in a number of market segments. You will form strategic external alliances and partners to support the Hotel’s positioning and actively promote the Hotel and brand through community and professional involvement.

Key Responsibilities:

• Develop and implement strategic sales plans to achieve revenue targets and maximise profitability across the business.
• Execute sales strategies for the Hotel within designated region across all market segments.
• Conduct needs analysis relating to sales of each of the hotel to determine areas requiring particular focus.
• Act as primary point of contact for Hotels including the coordination and leadership of site inspections to assist conversion
• Manage the Hotel RFP submissions and maintain strong relationships with existing clients to encourage repeat business and referrals.
• Oversee the negotiation of contracts and agreements with clients, ensuring terms are favourable and align with company objectives.
• Support and champion the loyalty culture throughout the region including hotel recruitment, activation and member engagement initiatives.
• Drive sales activity within region including leveraging meeting planner to drive C&E revenues.
• Proactively engage with C&E sales and delivery of product.
• Maintain a comprehensive level of property product knowledge and actively sell all attributes of the Hotel including Conference facilities and Food and Beverage features
• Work collaboratively with Marketing and Revenue to ensure room night and revenue targets are appropriately supported.

To be successful in this role you'll have demonstrated excellence in these fields at a similar level as well as outstanding internal stakeholder and owner management, understanding of brand delivery and the ability to impact and influence the overall business agenda and execution. You'll bring great knowledge and experience, be forward thinking and inspirational with a warm and approachable manner.

What we need from you

To be successful in this role you will demonstrate commercial acumen by maintaining awareness of unfolding business performance, market influences and trends as well as commercial agility by adapting tactics and plans to enable the hotel's businesses to stay ahead of the curve.

As a Food and Beverage Supervisor at Hop & Huddle, you'll play a key role in leading our team to provide exceptional service to our guests. We are renowned for our extensive beer selection, mouthwatering smoked food, and indulgent milkshakes. If you have a passion for these culinary delights and thrive in a fast-paced, dynamic setting, we want to hear from you!

As a Food & Beverage Attendant you will:

• Leading with exceptional Guest Experience, ensuring our visitors and guests have a memorable and wonderful stay and great dining experience
• Provide leadership for your team and lead by example when offering efficient service across breakfast, lunch and dinner offerings
• Ensure thorough understanding and act as an ambassador for ALL Loyalty programs
• Maintain highest levels of ALLSafe and Food Safety and educate and encourage your team to do the same
• Recruit, train and welcome new F&B team members and encourage them to live the HEARTIST way, making our guests and team members Feel Welcome and Feel Valued
• Ensure a motivated and happy team of successful food & beverage superstars
• Work closely with our Venue Manager on projects to elevate our service and product

This is a challenging and multifaceted role which will see you managing a small team and applying a service focused approach to managing contractor and guest requirements. You will work with external contractors and suppliers for scheduled maintenance. In a nutshell, you will be responsible for the maintenance and upkeep of the rooms, facilities and common areas of the property. This role will draw on your proactive approach and ability to multi-task and prioritise.

Reporting to the Director of Revenue, the Reservations Supervisor is a key player in supervising and managing the room inventory of Novotel Perth Langley.

You will passionately train and lead our team to success, whilst ensuring the smooth running of the day-to-day operations for the Reservations department.

We are looking for someone who has the ability to lead, supervise and motivate a team, and has the skills to work closely with other departments to ensure our Hotels meet their objectives.

To be selected in this role you will have full Australian working rights.  You are detail oriented, organised, a clear communicator, possess an outcome driven approach to performance and results, and a natural ability to build and maintain internal and external client relationships.

We are currently looking a reliable and dedicated individual to join our Front Office team. As a Night Auditor, you will play a crucial role in ensuring the smooth operation of the hotel during the overnight hours, providing excellent customer service to guests and handling financial transactions accurately.

This role will also step up to covers days off for the Night Manager.

Key duties include:

• Responsible and accountable for the efficient operations whilst Night Manager is not on duty
• Perform accurate and efficient check-ins and check-outs for guests arriving or departing during the night shift
• Conduct nightly audits to reconcile and balance all hotel transactions, ensuring accuracy in financial records
• Prepare and distribute daily reports summarising hotel operations during the night shift
• Monitor and respond to any emergency situations or security issues that may arise
• Collaborate with other departments to communicate relevant information and ensure a seamless transition between shifts

What will you be doing?

• Assist and oversee the day-to-day operations of the Front Office team
• Supervise and monitor team members with true leadership ability that motivates the entire team.
• Take initiative to ensure all interactions with our guests are positive and productive.  
• Ensure the smooth and efficient running of the Hotel's operation in absence of the General Manager/Senior Managers with a high level of customer service provided at all times.
• Actively resolve complaints and challenges presented by guests/customers to reach a win-win situation.
• Ensure there is management support and presence visible on Front Desk and in the lobby during key times throughout the day.  
• Process and assist with check-in and check-out of guests when needed.
• Respond to and coordinate emergency situations.

We are currently seeking a highly motivated professional to join our team our Finance Team as a Finance Officer in a Full Time or Part Time capacity.

Your responsibilities will include:

• Ensuring the accurate & timely invoice data entry and payments.
• Ensure all financial transactions are carried out accurately
• Timely completion of invoice summaries and end of month accruals
• Correct general ledger coding of all Invoices.
• Ensure the completion of general administration including filing
• Completion of daily, weekly and monthly reports as required by the company
• Ensures all invoices sent to clients are accurate and in a timely manner.
• Match up and post payment of outstanding invoices.
• Answer debtors inquiries promptly and effectively.
• Follows up any outstanding accounts and ensures that the aged debtor report meets the property policy
• Assist with payroll processing.

This full time  Assistant Manager - Nights  role reports directly to the Front Office Manager, you will be responsible for supervising and training the Front Office team and all guest interactions that occur overnight.

As a Assistant Manager (nights), your tasks and responsibilities will consist of, but are not limited to the following:

• Effectively manage the daily reconciliation of the Hotel outlets including reception
• Check and prepare reports and statistical information in accordance with service standards and auditing procedures during the night shift
• Represent the General Manager in their absence, holding responsibility for the smooth and efficient running of the Hotel's overnight operation
• Deliver guest service to all guests and handle any guest complaints
• Process and assist with check-in, check-out of guests, ensuring all procedures are adhered to.
• Provide guidance, support training and leadership to all employees
• Assist in all areas of the Hotel as required to eliminate potential issues.
• Responsibility for the health and safety of all patrons, guests and staff members.

Reporting directly to the General Manager and Director of Sales, this hands-on role is integral in leading the Food & Beverage operation to success. You will be responsible for multiple Food and Beverage outlets including Sen5es Restaurant & Bar, Fenians Irish Pub, Room service and Banquets. 

Your key responsibilities will include:

• Driving the management of all outlets ensuring that revenue is maximised and costs are effectively controlled
• Completing regular departmental forecasts and deliver on financial targets
• Developing a strategic plan (in conjunction with the Executive Chef and General Manager) for the Food and Beverage operations to ensure long term profitability
• Conducting regular analysis on all outlets and operations to continuously improve productivity, quality, market competitiveness and service standards.
• Implement marketing plans for each outlet to maximise revenue opportunities
• Undertaking projects within the Hotel at the direction of the General Manager
• Implementing and maintaining operational and brand standards and procedures across all outlets.
• Leading team performance management and development.

• Leading the kitchen teams across all four kitchens in the Domestic and International Lounges at Perth Airport (Terminals 3&4)
• Working closely with Neil Perry Consultants in order to create luxurious culinary experiences for our passengers.
• Create a welcoming and inclusive  work environment , where your team feel valued.
• Encourage and coach team members as you engage, train, and mentor them, paving the way for everyone's career.