The Role
We currently have an exciting opportunity for a Reservations Agent to join our team on a Part time bases approx. 3 days per week.
Reporting to the Reservations Manager, you will be responsible for:
- Coordination of final details for events handed over once the client contracts
- Taking final pre-payment
- Compiling event orders and running event order meetings
- Any admin related to events
- Posting charges
- Meeting and greeting clients whilst they are on site
- Sending out proposals and contracts
- Create Group Masters and update group information as it is received eg, rooming lists, arrival details and meals.
- Follow up information if not received.
- Liaise with other departments to ensure group requirements and special requirements are actioned.
- Ensuring all deposits are received prior to arrival and all invoicing is complete in a timely manner.
- Cross check accounts and finalise or send final accounts.
- Send 90/60/30 reminders to clients as needed.
- Constantly monitor all group reservations. Liaise with clients, input details into reservations system, release extra rooms and distribute information to other departments.
