Total 43 job vacancies by AccorHotel

We are seeking a highly motivated and detail-oriented Group Reservations Agent to join our dynamic team at Novotel Melbourne South Wharf. As a Group Reservations Agent, you will play a key role in ensuring the seamless coordination of group bookings and reservations, providing exceptional customer service to both our clients and internal teams, within our portfolio hotels. Key duties include:

• Responsible for the management of all group bookings of 10 rooms or more.
• Handle enquiries for group bookings via email or phone during the shift, communicate immediately, and provide a reply or confirmation within a reasonable timeframe.
• Handle guest complaints and enquiries in an efficient and professional manner and ensure the Reservations Manager is informed of any guest feedback.
• Perform all reservations duties including making and entering reservations.
• Prepare group information sheets (group movements) and briefing of Hotel Stakeholders prior to arrival of group.
• Ensure a clear line of communication with other departments for special requests or other reservation-related matters.

At Manly Pacific, we are looking for an experienced passionate Breakfast Chef with proficient knife skills, a passion for fresh food who are self-motivated & enthusiastic to join our team at the stunning ocean-front hotel location the Manly Pacific. 

Besides the room service, the unique French/Mediterranean hotel breakfast restaurant, you will have the opportunity to work at our newly launched Lobby Bar & Rooftop Bar with refurbished swimming pool: talk about breathtaking Ocean Views! 

Our passionate team creatively crafts moments of indulgence for our customers, offering unique dining experiences through traditional techniques and the finest ingredients with a contemporary flair.

Are you a night owl? Bring your experience and passion as an Assistant Night Manager and join our friendly and fun Front Office Team.

It is a Full Time position. As part of our night team, you work night shifts that start at 11pm and finish at 7am.

We are actively searching for an experienced Front Office professional to become an integral part of our brand-new property.

As the Assistant Night Manager, you are naturally a confident person who is able to approach people and initiate conversation. Your skills of reading the guest and attention to detail are what sets you apart from the rest.

You have an outcome driven approach to performance & results and you strive to achieve excellence in your field.

Responsibilities:

• Conduct Night Auditor duties whilst on shift with the Night Manager
• Maintain control and supervision of all audit functions
• Responsible for all other departments in the absence of their respective managers for the duration of the night-time operation
• Assist with the management of the Night Audit team’s performance whilst on shift, in accordance with relevant Accor brand and service standards, policies and procedures
• Drive a caring culture for our guests and inspire our team members to create a story unique to each guest’s stay
• Connect with guests and colleagues by being your authentic self, creating a sense of belonging through listening and demonstrating empathy
• Be a safety champion and lead by the example by following Accor’s health and safety procedures 
• Act as an Accor ambassador, aiming to enhance the company’s image and market reputation, internally and externally.

We are seeking an energetic and enthusiastic Part Time Hotel All-Rounder to work across our Front Office & Food & Beverage operations to ensure exceptional service is provided to our guests at all times, making them feel both welcome and comfortable.

What will you be doing?

• Deliver service excellence, from check in to check out and everywhere in between
• Often be the first point of contact for guests and visitors
• Shifts in Food & Beverage breakfast & Front Desk
• Serving guests at the cafe and making coffees
• Complete a wide variety of hotel tasks, which will ensure that every day is different from selling the hotel’s facilities to taking reservations in the restaurant, delivering food and maintaining guest accounts
• Provide passionate, knowledgeable and friendly service to external and internal guests at all times
• Ensure guests who are not ALL - Accor Live Limitless members are briefed on features and benefits and signed up to the loyalty program 

• Full-Time position
• $80K annually (Base) + Super + Accor benefits

The Marketing Executive is responsible for increasing revenue and also enhancing and maximizing the profile of Accor’s Hotels through traditional media, direct marketing, database management, web site content management, partnering with/linking to key partner web sites, Public Relations and promotional partnerships. Work with Accor Brand Marketing, PR and National Promotions to stay within guidelines and secure opportunities through the company.

Main responsibilities ; 

• Launching vibrant marketing campaigns that paint our resort as the ultimate destination, encouraging guests to live their most ‘Memorable Moments’ with us—from fabulous brunches to starlit conferences, creating 'Instagrammable' moments around every corner. Create visual and experiential content that invites shares and likes, making our resort a must-post destination.
• Using your flair for storytelling to create engaging narratives that resonate deeply with our audience, turning every experience and communication into an invitation to indulge and enjoy.
• Liaising with the global brand team to ensure that all content is current, consistent, and aligns with brand standards across all channels. Facilitate the adaptation of global marketing strategies to local contexts while maintaining brand integrity.
• Working with our agencies to ensure consistency of message, channel and strategy by managing and overseeing the hotel's online presence, including websites, social media platforms, and email marketing channels, ensuring content is fresh, engaging, and reflective of the luxury brand.
• Supporting the hotel’s food and beverage offerings. Develop and execute promotional strategies that highlight the uniqueness of the hotel’s culinary experiences, special events, and seasonal menus to drive patronage and revenue.
• Bringing a creative vision to all marketing materials and campaigns. Oversee the design and production of visual and written content, ensuring it meets the high standards expected by luxury guests. Foster a culture of creativity and innovation within the marketing team.
• Helping our Conferencing & Events team with unique proposals, great social guidance and content and videos that will elevate our offering.

What’s in it for you?

• Work Your Way with flexible working arrangements
• 30% discount off your food & beverage at Accor properties worldwide 
• Generous Accommodation discounts at Accor properties worldwide
• Industry-renowned Accor Hotels Academy Professional Training and Development
• Be part of a global team of hospitality professionals 
• Rewarding work environment with a dedicated Leadership team 
• Work, travel and promotion opportunities across the Accor Brand 

• Part-time position
• Hourly rate (HIGA) + Superannuation + Interaction and meeting across T&C Pacific team + Global Accor benefits
• A background in recruitment will be an advantage

This position is responsible for providing quality and professional administrative support for the Talent & Culture Manager (or designate) whilst assisting in the support/implementation of the Hotels’ Talent and Culture (T&C) policies and procedures.

• Open and sort all incoming correspondence for attention of the Talent and Culture Manager, source information as necessary to enable a prompt and accurate response.
• Coordinate the activities of the Talent and Culture Manager through efficient diary management.
• Maintain a logical and up-to-date filing system.
• Conduct process of recruiting and screening systems and procedures in order to attract most qualified candidates for position vacancies.
• Conduct initial screening interviews for operational positions, undertake telephone reference checks and place job advertisements.
• Ensure Department Heads and Supervisors are able to use appropriate selection techniques.
• Prepare and administer the application of applicants.
• Prepare and arrange necessary documents, name badge, ID card/building entry
• Facilitate the smooth running of the department through adequate supply of materials and equipment.
• Assist with regular inspections of locker room, canteen, recreation room, first aid room and team facilities which are provided for team welfare and benefit.
• Assist and follow up with team member enquires, assist where possible or arrange for response to be provided in a timely manner.
• Provide ID card, name tag and entry card for each new team member.
• Assist with the set-up and orientation of new starters.
• Responsible for the grooming and general aspect of team members, in particular with regard to uniforms.
• Regularly ensure information is posted on Hotel bulletin board and kept up to date.

What you will be doing:

• Supervision of kitchen in the absence of the Executive and Sous Chefs.  Delegate duties and responsibilities to kitchen employees to ensure service demands are met.
• Lead team members by setting a positive example. 
• Assist Executive Chef with menu preparation and ensuring adequate supplies are available for expected service.
• Liaise with Restaurant team members regarding the availability of menu items, additions to the menu and any relevant changes.
• Maintain excellent presentation standards and cost control for all food and beverage outlets.
• Ensure strict stock rotation and minimum wastage.  Have stock control procedures implemented and maintained.
• Works with and co-ordinates the work of apprentices in the preparation and production of food as required.
• Prepares and ensures availability of mis en place as required.
• Keep all working areas clean and tidy. 
• Ensure all equipment is maintained, serviced and cleaned.
• Assist with preparation of rosters, ensuring that suitable and cost effective employee levels are maintained at all times.  Rosters to be authorized by appropriate department head. 
• Report any problems to the Executive Chef / Sous Chef

What we are looking for :

• Good presentation and influencing skills.
• Multicultural awareness and able to work with people from diverse cultures.
• Ability to work independently and has good initiative in a dynamic environment.
• Self-motivated and energetic.
• Service oriented with an eye for detail.
• An ability to understand and navigate complex stakeholder environments
• Strong focus and passion for hotel operations
• Sound understanding of emerging trends in the industry
• Demonstrated ability to coach, mentor, develop and inspire teams
• Confident and articulate communication, negotiation, relationship and networking skills
• Time management skills with the ability to multitask
• Strong personal integrity
• Entrepreneurial spirit with drive, ambition and high level of energy
• Good interpersonal skills with ability to communicate with all levels of team members

This position is responsible for ensuring the efficient and cost effective running of the Department, achieving the standards of cleanliness and guest care outlined by Hotel policies and procedures. 

What are your Primary Duties?

• Ensure the security of guest rooms and keys.
• Assist the Assistant/Executive Housekeeper in the daily checking of bedrooms and designated team member areas to maintain standards.
• Ensure the safe storage, issue and effective use of cleaning materials and equipment as specified by the manufacturers and procedures manual.
• Be competent in the running of the hire and clean laundry operation and ensure the cost effective use of linen and assist with inventories as requested by the Assistant/Executive Housekeeper.
• Ensure the correct handling of guest laundry and lost property.
• Liaise with Front Office and Maintenance regarding “ready” rooms ensuring guest requirements are met.
• Respond to special requests with a sense of urgency.
• Ensure VIP rooms have correct amenities as requested by Front Office.
• Assist with preparation of rosters, ensuring that suitable and cost effective employee levels are maintained at all times. Rosters to be authorized by appropriate department head.
• Any other reasonable tasks requested by your manager.

This position is responsible for ensuring the daily coordination of the Housekeeping operations and that the department achieves the highest level of service delivery through effective communication and follow up.

What are your Primary Duties?

• Prepares the morning reports showing occupied, vacant, departures and out of order rooms for the Housekeeping Department. Allocates work fairly and in line with procedures.
• Undertake all administrative duties as directed which will include and is not limited to, preparing / updating rosters and team schedules, preparing purchase orders and store requisitions, processing invoices, department policy updates, data entry and general correspondence.
• Assist facilitating the smooth running of the department through adequate supply of materials, equipment and guest and cleaning supplies by means of weekly store requisitions.
• Maintain and update administrative data
• Prepares morning work sheets for Housekeeping Attendants, Housepersons, Public Area Cleaners and contracted Housekeeping Attendants if on site.
• Answer all calls directed to Housekeeping
• Follows written and verbal directions from the Executive Housekeeper.
• Maintain a professional relationship with all Housekeeping team members as well as other departments.
• Liaise, communicate and coordinate with all operational departments to assist in ensuring all internal and external guest requirements are met and the appropriate departments are informed.
• Maintain a logical and up-to-date filing system and archive directory in order to provide for an efficient operation of the Department.
• Assist the Housekeeping Supervisors/Team Leaders in servicing and/or checking of guest room and public areas when required, as per procedures, to achieve Hotel standards.
• Draft and distribute Housekeeping meeting minutes as required.
• Assist with the management of the hotels’ Policy and Procedure register.
• Any other duties assigned by Housekeeping Management.

Reporting to the Food & Beverage Manager, as a Barista, you’ll be at the heart of our guests' experience, crafting quality coffee and beverages with care. You will create a warm and welcoming atmosphere, providing excellent customer service while delivering high-quality coffee consistently. Your responsibilities will include:

• Preparing and serving high-quality espresso coffee and other beverages.
• Assisting guests with menu options and dietary requirements.
• Maintaining cleanliness and hygiene standards in your station and service areas.
• Collaborating with the restaurant team to ensure smooth and efficient service.
• Ensuring orders are written clearly and correctly for the kitchen and cashier.
• Completing all other F&B Attendant duties, as required.

Housekeeping  All Rounder 

You are at the heart of the hotel! As a Housekeeping Attendant, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a part of creating a memorable experience for them.

What you will be doing:

• Clean all assigned guestrooms to standard
• Take initiative to add a personalised experience for the guest
• Take ownership of guests’ privacy and belongings, while ensuring exceptional service
• Working hard and playing harder! Having fun with a diverse team 

• Permanent full-time position
• 38 hours per week
• Salary $73,150 to $80,000 per year plus superannuation

What you will be doing:

• Supervision, support and training of Reservations Team Members to ensure standards and procedures are observed to provide a consistent, high level of service for all guest contact
• Implementing and reviewing revenue strategies, including rate and inventory management.
• Work closely with property Director of Revenue, Director of Conference and Events, Director of Sales and Marketing and regional teams on all aspects of revenue maximization across all distribution channels in Rooms, Conferencing and Food and Beverage.
• Ensuring compliance with occupational health and safety regulations.
• Coordinate bookings at the hotel, attempting to fulfil client requests and special needs where possible
• Directing and overseeing both FIT and Groups reservations activities, ensuring all guests details are entered correctly and guests' privacy are protected
• Developing and reviewing policies, programs and procedures concerning customer relations and goods and services provided
• Ensuring operational efficiency within Reservation and Front Office team
• Providing direction and feedback to team members and assisting with recruitment
• Managing, motivating and developing staff providing customer services
• Planning and implementing after-sales services to follow up customer satisfaction, ensure performance of goods purchased, and modify and improve services provided
• Liaising with other organisational units, service agents and customers to identify and respond to customer expectations

•          Permanent, Full-time position

•          Work hours: 38 hours per week

•          Salary $73,150 to $80,000 per year plus superannuation

What you will be doing:

• Supervision of kitchen in the absence of the Executive.  Delegate duties and responsibilities to kitchen employees to ensure service demands are met.
• Lead team members by setting a positive example. 
• Assist Executive Chef with menu preparation and ensuring adequate supplies are available for expected service.
• Liaise with Restaurant team members regarding the availability of menu items, additions to the menu and any relevant changes.
• Maintain excellent presentation standards and cost control for all food and beverage outlets.
• Ensure strict stock rotation and minimum wastage.  Have stock control procedures implemented and maintained.
• Works with and co-ordinates the work of apprentices in the preparation and production of food as required.
• Prepares and ensures availability of mis en place as required.
• Keep all working areas clean and tidy. 
• Ensure all equipment is maintained, serviced and cleaned.
• Assist with preparation of rosters, ensuring that suitable and cost effective employee levels are maintained at all times.  Rosters to be authorized by appropriate department head. 
• Report any problems to the Executive Chef 
• Prepare, season and cook food as directed, meeting dietary requirements where required
• Follow recipes and presentation specifications
• Operate standard kitchen equipment safely and efficiently
• Oversee and manage kitchen operations
• Clean and organise kitchen and equipment in adherence to hygiene and safety regulations
• Preserve and store foodstuffs in appropriate temperature-controlled facilities
• Recording food temperature
• Train apprentices and other kitchen staff
• Assist with menu planning and development
• Stock management including ordering, rotation and wastage control

This position has primary responsibility is to meet the needs of conference, business and social events (inclusive of weddings) from completion of contracts, through to onsite management of the event and a post-event follow up.

Primary responsibilities will include:

• Liaise with a variety of clients, as well as maintaining existing relationships
• Show exceptional attention to detail, understanding what is required to deliver outstanding results and create an unforgettable experience for our clients
• Demonstrate success in delivering the perfect event to our clients, overseeing the event to ensure everything runs smoothly
• Provide timely and professional communication to clients at all times
• Prepare and deliver proposals, contracts and event orders for the operational teams within the hotel to effectively communicate and execute the delivery of each event
• Conduct efficient event planning through to the conclusion & post-event feedback
• Ensure invoicing and accounts payable is completed in a timely manner
• Ability to work as a team player

We are looking for enthusiastic & passionate Front Office superstar to join our fun team at Manly Pacific.

At Manly Pacific, we attract friendly, diverse and engaging people intrinsic to the roots of our lifestyle. As we are professionally relaxed, our passion to welcome and connect with our guests and customers surfaces.

Your Role

Joining a strong and close-knit Front Office team, you will be responsible for:

• Checking guests in and out in an efficient and friendly manner, making them feel welcome
• Ensuring guest feedback and requests are managed professionally, with guest satisfaction remaining a priority
• Understand Hotel facilities and provide accurate information to our guests
• Liase with other Departments to ensure smooth operations
• Upsell & work towards Departmental and Hotel targets
• Creating memorable moments and outstanding service to our guests

You are at the heart of the hotel! As a Porter, you will take the responsible for ensuring exceptional service is provided to guests at all times, making guests feel both welcome and comfortable. Secondary to this, the role is responsible for ensuring the front office premises are safe, clean and comfortable for guests.

What’s in it for you:

• Work in front of the iconic Manly Beach  
• Staff canteen with food & drinks 
• Up to 70% off for you to live it up across all Accor Properties & 30% off Restaurants
• Dry-cleaning on us: you won’t need to worry about ironing and/or washing your clothes on your days off, we encourage you to embrace life instead 
• Accor Group Benefits Your Way: Employee Assistant Program, Birthday day off, discounted gym membership and much more!

What you will be doing:

• Greet all guests as they arrive and depart the hotel.
• Use the guests’ name at all times (once known).
• Check the daily arrival list for VVIP's or guests with special needs.
• Ensure collection and delivery of guest luggage, mail, messages and equipment in an efficient and timely manner.
• Escort guests to their room, placing luggage in room.
• Ensure the efficient delivery and collection of group luggage.
• Park and retrieve guest's cars with care (where applicable)
• Explain room and hotel facilities to guests and answer any questions.

Your day to day will include:

• Handle all incoming reservations enquiries in a timely manner, taking particular care to up-sell and maximize revenue opportunities.
• Provide passionate, knowledgeable and friendly service to external and internal guests at all times.
• Act as an Accor ambassador, aiming to enhance the company’s image and market reputation, internally and externally.
• Lead by example when attending to guest requests. Show efficiency in constantly striving to provide total customer satisfaction.
• Strong attention to detail ensuring accurate recording to ensure memorable experiences and stays for our guests.
• A can-do attitude as you turn any potential ‘’problems’’ into proactive opportunities.

Join a collaborative, friendly and passionate team across three portfolio properties to scope new opportunities, build rapport with clients to convert business across multiple market segments, while offering excellent customer service. No day is the same and opportunities for career growth is immense.

What you will be doing: 

• Proactively respond to sales enquiries through a variety of channels in a professional and timely manner.
• Prepare tailored client quotations and contracts, follow up, site inspection organisation with sales processes to effectively convert business opportunities.
• Build rapport and effective business relationships with professional, friendly process.
• Develop strong internal departmental communications and relationships with Revenue, Reservations, F&B, Front Office, hotel partnerships.
• Coordinate social media, marketing and PR campaigns.
• Train and develop deep knowledge across property portfolio.
• Manage enquiries in Accor systems and reporting processes.
• Work effectively in a team as well as independently.

What you’ll be doing:

• Food preparation for breakfast, lunch, dinner, room service, functions and buffet service.
• Maintain a clean and hygienic work environment whilst ensuring a product of high quality and presentation standards. 
• Ensure strict stock rotation and minimum wastage. Have stock control procedures implemented and maintained.
• Keep all working areas clean and tidy. Ensure all equipment is maintained, serviced and cleaned.
• Ensure all food produced is in line with kitchen recipes and standards.
• Check all food is stored and handled correctly as per current food health and hygiene regulations.
• Monitor daily kitchen food and product requirements and advise the supervisor of these well in advance.
• Assist and liaise with chef on duty as required.

The Role

We currently have an exciting opportunity for a Reservations Agent to join our team on a Part time bases approx. 3 days per week.

Reporting to the Reservations Manager, you will be responsible for:

• Coordination of final details for events handed over once the client contracts
• Taking final pre-payment
• Compiling event orders and running event order meetings
• Any admin related to events
• Posting charges
• Meeting and greeting clients whilst they are on site
• Sending out proposals and contracts
• Create Group Masters and update group information as it is received eg, rooming lists, arrival details and meals.
• Follow up information if not received.
• Liaise with other departments to ensure group requirements and special requirements are actioned.
• Ensuring all deposits are received prior to arrival and all invoicing is complete in a timely manner.
• Cross check accounts and finalise or send final accounts.
• Send 90/60/30 reminders to clients as needed.
• Constantly monitor all group reservations. Liaise with clients, input details into reservations system, release extra rooms and distribute information to other departments.

This position is responsible for planning, managing, controlling, coordinating and participating in Talent & Culture activities such as recruitment, the organisation of benefits, wages and salaries, labour and Talent relations.  The formulation, recommendation and implementation of hotel Talent & Culture policies, rules, procedures and programs within the scope of the budget with well-defined management norms.

Primary responsibilities:

1. Performance Management.

• Ensure Department Managers follow the Accor Performance Management process and assist in performance disciplinary discussions with team members, ensuring records of discussions are collated.
• Maintain effective performance evaluation systems for operational team members as well as the corporate system for supervisors and above.

2. Learning and Development

• Oversee supervision of training within the Hotel, ensuring all activities are in accordance with the needs of the Hotel and have been smoothly executed.
• Complete all mandatory training through Accor Academy ‘Learn Your Way’. Ensure team members complete and are compliant with the standards outlined in this training.
• Conduct regular training needs analysis and subsequently design, conduct and evaluate training.
• Implement processes which allow team members opportunity for multi-skilling, promotion, transfer and general development

3. Talent Acquisition and On-Boarding

• Develop and implement recruiting and screening systems and procedures in order to attract most qualified candidates for position vacancies.
• Coordinate with departments in the requisitioning of Talent following established standards, policies and procedures; assist them in the orientation, training, development and evaluation of their teams.
•  Conduct initial screening interviews for operational positions, undertake telephone reference checks and place job advertisements.

4. Compliance & Reporting

• Maintain and advise T&C policy to team members within the limits of established rules and regulations.
• Maintain current knowledge of the industrial relations situation including legislative changes.

5.General Talent & Culture Duties

• Assist with regular inspections of locker room, canteen, recreation room, first aid room and team facilities which are provided for team welfare and benefit.
• Ensure team member presentation is consistent with Hotel team member handbook; uniforms correctly presented; name badges worn.

6.Work Health and Safety (WHS)

• Implement and continuously improve policies and procedures which ensure a pleasant, healthy and safe work environment for all team members in conjunction with the Pacific WHS Team.
• Manage workplace injuries and workers compensation claims and the return to work programs for injured employees.

Competencies

• An ability to understand and navigate complex stakeholder environments.
• Strong focus and passion for hotel operations.
• Sound understanding of emerging trends in the industry.
• Demonstrated ability to coach, mentor, develop and inspire teams.
• Confident and articulate communication, negotiation, relationship and networking skills.
• Demonstrated business acumen with the ability to make sound decisions and understand commercial implications.
• Ability to think strategically and plan on a mid to long term scale.
• Strong personal integrity.
• Entrepreneurial spirit with drive, ambition and high level of energy.
• Good interpersonal skills with ability to communicate with all levels of team members.
• Flexible and able to embrace and respond effectively to change.
• Role model in Accor values and Heartist culture.

• Have a natural ability to go above and beyond to make someone’s day 
• You are the real deal and do not hold back when it comes to showing your true self!
• Have outstanding customer services skills who can adapt their approach to make our clients feel welcome
• Have a passion for hospitality and are looking to develop your career within the industry
• Have flexible availability as weekend and evening shifts will be required

Your duties include but not limited to:

• Reporting to the Portfolio Director of Talent and Culture, you will provide Human Resources assistance with employee benefits, rewards & recognition programs
• You will coordinate the end to end recruitments, onboarding and Learning and Development of the Hotel Teams across three properties
• Manage administrative tasks to ensure compliance
• Administer WorkCover claims / Return to work process
• Drive Team Member Engagement and promote a positive culture
• Complete HR reports and projects

This position is responsible for the efficient operation of the food and beverage service function to ensure total customer satisfaction whilst meeting the departmental budget.

The Role

We currently have an exciting opportunity for a dual role as our Meeting, Events and Reservations Coordinator.

This is a great opportunity for someone who enjoys variety in their work. You will spend approx. 3 days in Reservations and 2 days in Conference & Events (with flexibility to switch it up depending on business demands).

Reporting to the Meeting & Events Sales Executive and Reservations Manager, you will be responsible for:

• Coordination of final details for events handed over once the client contracts
• Taking final pre-payment
• Compiling event orders and running event order meetings
• Any admin related to events
• Posting charges
• Meeting and greeting clients whilst they are on site
• Sending out proposals and contracts
• Create Group Masters and update group information as it is received eg, rooming lists, arrival details and meals.
• Follow up information if not received.
• Liaise with other departments to ensure group requirements and special requirements are actioned.
• Ensuring all deposits are received prior to arrival and all invoicing is complete in a timely manner.
• Cross check accounts and finalise or send final accounts.
• Send 90/60/30 reminders to clients as needed.
• Constantly monitor all group reservations. Liaise with clients, input details into reservations system, release extra rooms and distribute information to other departments.