This position is responsible for planning, managing, controlling, coordinating and participating in Talent & Culture activities such as recruitment, the organisation of benefits, wages and salaries, labour and Talent relations. The formulation, recommendation and implementation of hotel Talent & Culture policies, rules, procedures and programs within the scope of the budget with well-defined management norms.
Primary responsibilities:
1. Performance Management.
- Ensure Department Managers follow the Accor Performance Management process and assist in performance disciplinary discussions with team members, ensuring records of discussions are collated.
- Maintain effective performance evaluation systems for operational team members as well as the corporate system for supervisors and above.
2. Learning and Development
- Oversee supervision of training within the Hotel, ensuring all activities are in accordance with the needs of the Hotel and have been smoothly executed.
- Complete all mandatory training through Accor Academy ‘Learn Your Way’. Ensure team members complete and are compliant with the standards outlined in this training.
- Conduct regular training needs analysis and subsequently design, conduct and evaluate training.
- Implement processes which allow team members opportunity for multi-skilling, promotion, transfer and general development
3. Talent Acquisition and On-Boarding
- Develop and implement recruiting and screening systems and procedures in order to attract most qualified candidates for position vacancies.
- Coordinate with departments in the requisitioning of Talent following established standards, policies and procedures; assist them in the orientation, training, development and evaluation of their teams.
- Conduct initial screening interviews for operational positions, undertake telephone reference checks and place job advertisements.
4. Compliance & Reporting
- Maintain and advise T&C policy to team members within the limits of established rules and regulations.
- Maintain current knowledge of the industrial relations situation including legislative changes.
5.General Talent & Culture Duties
- Assist with regular inspections of locker room, canteen, recreation room, first aid room and team facilities which are provided for team welfare and benefit.
- Ensure team member presentation is consistent with Hotel team member handbook; uniforms correctly presented; name badges worn.
6.Work Health and Safety (WHS)
- Implement and continuously improve policies and procedures which ensure a pleasant, healthy and safe work environment for all team members in conjunction with the Pacific WHS Team.
- Manage workplace injuries and workers compensation claims and the return to work programs for injured employees.
Competencies
- An ability to understand and navigate complex stakeholder environments.
- Strong focus and passion for hotel operations.
- Sound understanding of emerging trends in the industry.
- Demonstrated ability to coach, mentor, develop and inspire teams.
- Confident and articulate communication, negotiation, relationship and networking skills.
- Demonstrated business acumen with the ability to make sound decisions and understand commercial implications.
- Ability to think strategically and plan on a mid to long term scale.
- Strong personal integrity.
- Entrepreneurial spirit with drive, ambition and high level of energy.
- Good interpersonal skills with ability to communicate with all levels of team members.
- Flexible and able to embrace and respond effectively to change.
- Role model in Accor values and Heartist culture.
