This position is responsible for ensuring the daily coordination of the Housekeeping operations and that the department achieves the highest level of service delivery through effective communication and follow up.
What are your Primary Duties?
- Prepares the morning reports showing occupied, vacant, departures and out of order rooms for the Housekeeping Department. Allocates work fairly and in line with procedures.
- Undertake all administrative duties as directed which will include and is not limited to, preparing / updating rosters and team schedules, preparing purchase orders and store requisitions, processing invoices, department policy updates, data entry and general correspondence.
- Assist facilitating the smooth running of the department through adequate supply of materials, equipment and guest and cleaning supplies by means of weekly store requisitions.
- Maintain and update administrative data
- Prepares morning work sheets for Housekeeping Attendants, Housepersons, Public Area Cleaners and contracted Housekeeping Attendants if on site.
- Answer all calls directed to Housekeeping
- Follows written and verbal directions from the Executive Housekeeper.
- Maintain a professional relationship with all Housekeeping team members as well as other departments.
- Liaise, communicate and coordinate with all operational departments to assist in ensuring all internal and external guest requirements are met and the appropriate departments are informed.
- Maintain a logical and up-to-date filing system and archive directory in order to provide for an efficient operation of the Department.
- Assist the Housekeeping Supervisors/Team Leaders in servicing and/or checking of guest room and public areas when required, as per procedures, to achieve Hotel standards.
- Draft and distribute Housekeeping meeting minutes as required.
- Assist with the management of the hotels’ Policy and Procedure register.
- Any other duties assigned by Housekeeping Management.
