We are seeking a highly motivated and detail-oriented Group Reservations Agent to join our dynamic team at Novotel Melbourne South Wharf. As a Group Reservations Agent, you will play a key role in ensuring the seamless coordination of group bookings and reservations, providing exceptional customer service to both our clients and internal teams, within our portfolio hotels. Key duties include:
- Responsible for the management of all group bookings of 10 rooms or more.
- Handle enquiries for group bookings via email or phone during the shift, communicate immediately, and provide a reply or confirmation within a reasonable timeframe.
- Handle guest complaints and enquiries in an efficient and professional manner and ensure the Reservations Manager is informed of any guest feedback.
- Perform all reservations duties including making and entering reservations.
- Prepare group information sheets (group movements) and briefing of Hotel Stakeholders prior to arrival of group.
- Ensure a clear line of communication with other departments for special requests or other reservation-related matters.
