You are at the heart of the hotel! As a Porter, you will take the responsible for ensuring exceptional service is provided to guests at all times, making guests feel both welcome and comfortable. Secondary to this, the role is responsible for ensuring the front office premises are safe, clean and comfortable for guests.
What’s in it for you:
- Work in front of the iconic Manly Beach
- Staff canteen with food & drinks
- Up to 70% off for you to live it up across all Accor Properties & 30% off Restaurants
- Dry-cleaning on us: you won’t need to worry about ironing and/or washing your clothes on your days off, we encourage you to embrace life instead
- Accor Group Benefits Your Way: Employee Assistant Program, Birthday day off, discounted gym membership and much more!
What you will be doing:
- Greet all guests as they arrive and depart the hotel.
- Use the guests’ name at all times (once known).
- Check the daily arrival list for VVIP's or guests with special needs.
- Ensure collection and delivery of guest luggage, mail, messages and equipment in an efficient and timely manner.
- Escort guests to their room, placing luggage in room.
- Ensure the efficient delivery and collection of group luggage.
- Park and retrieve guest's cars with care (where applicable)
- Explain room and hotel facilities to guests and answer any questions.
