- Permanent full-time position
- 38 hours per week
- Salary $73,150 to $80,000 per year plus superannuation
What you will be doing:
- Supervision, support and training of Reservations Team Members to ensure standards and procedures are observed to provide a consistent, high level of service for all guest contact
- Implementing and reviewing revenue strategies, including rate and inventory management.
- Work closely with property Director of Revenue, Director of Conference and Events, Director of Sales and Marketing and regional teams on all aspects of revenue maximization across all distribution channels in Rooms, Conferencing and Food and Beverage.
- Ensuring compliance with occupational health and safety regulations.
- Coordinate bookings at the hotel, attempting to fulfil client requests and special needs where possible
- Directing and overseeing both FIT and Groups reservations activities, ensuring all guests details are entered correctly and guests' privacy are protected
- Developing and reviewing policies, programs and procedures concerning customer relations and goods and services provided
- Ensuring operational efficiency within Reservation and Front Office team
- Providing direction and feedback to team members and assisting with recruitment
- Managing, motivating and developing staff providing customer services
- Planning and implementing after-sales services to follow up customer satisfaction, ensure performance of goods purchased, and modify and improve services provided
- Liaising with other organisational units, service agents and customers to identify and respond to customer expectations
