Total 30 job vacancies by AccorHotel

A Career that lets your passion shine

Be ready to elevate your skills and ability. Surpass your own expectations as well as those of our guests. We will encourage you explore innovative ways to enhance every guest experience, as you continue to master your craft.
 

• Create a warm welcome and friendly conversation for customers
• Serve customers a wide variety of beverages to a high-quality standard
• Looking after the Tab and Keno operations, maintaining a smooth and enjoyable gaming experience for all patrons
• Ensuring the venue is clean and inviting for all visitors
• Taking customer orders & maximise sales opportunities through knowledge of product and suggestive selling
• Maintain high levels of customer satisfaction by promptly addressing any concerns or special requests

A Career that lets your passion shine

Be ready to elevate your skills and ability. Surpass your own expectations as well as those of our guests. We will encourage you explore innovative ways to enhance every guest experience, as you continue to master your craft.
 

• Supervise the smooth and effective operations of the Treasure Cove Gaming Bar
• Foster a positive and high-performing team culture through engaging and supportive leadership 
• Maintain a smooth and enjoyable gaming experience for all patrons
• Create a warm welcome and friendly conversation for customers, serving a wide variety of beverages to a high-quality standard
• Maximise sales opportunities through promotions, excellent knowledge of product and suggestive selling
• Uphold high levels of customer satisfaction by promptly addressing any concerns or special requests

A Career that lets your passion shine

• Use your innovative capabilities to delight guests in their culinary experience
• Lead a team of passionate chefs to exceed guest expectations
• Showcase your creative patisserie flair creating sweet and savoury baked goods, as well as custom amenities and expressions
• Plan and present menu’s for a la carte desserts and banquet events
• Maintain the highest standards of cleanliness in line with our HACCP certification
• Work closely with the Head Chef to ensure cost control and profitability of menu items

A Career that lets your passion shine:

• Actively target and secure new business opportunities across all market segments
• Build and nurture relationships with key decision-makers to position Sofitel as the preferred venue
• Consistently achieve or exceed set KPIs and sales targets
• Proactively generate and qualify leads for conversion
• Maximize revenue by showcasing exceptional selling abilities and understanding client needs
• Work collaboratively with other departments to ensure the Hotel's goals are met
• Represent Sofitel Gold Coast at key industry events and networking to enhance brand visibility and drive business

A Career that lets your passion shine:

• Lead and mentor the sales team to meet and exceed revenue targets across all market segments
• Plan, refine and execute sales strategies to maximize room occupancy, event bookings, and corporate partnerships
• Develop and maintain strong relationships with key clients and partners, identifying new business and fostering ongoing connections
• Work closely with the Marketing Manager to align the Sales strategy and capitalise on brand initatives
• Analyze market trends to identify growth opportunities and drive competitive strategies
• Work collaboratively with other departments to ensure the Hotel's goals are met
• Represent Sofitel Gold Coast at key industry events and networking to enhance brand visibility and drive business

A Career that lets your passion shine  

• Greet guests with a warm and welcoming demeanour, aiding with valet parking and luggage upon arrival and departure. 
• Be familiar with the hotel facilities and services to assist with guest queries. 
• Maintain cleanliness and organization in the lobby and porte-cochère areas, including clearing debris and arranging seating. 
• Provide information and recommendations on local attractions, restaurants, and activities to enhance the guest experience. 
• Assist guests with transportation arrangements, including booking taxis, limousines, and airport transfers. 
• Always uphold the hotel's standards of excellence in customer service and professionalism. 

A Career that lets your passion shine:

• Greet and welcome guests with a warm and friendly demeanour. 
• Assist with the check-in and check-out process, ensuring efficiency and accuracy. 
• Handle guest inquiries and resolve any issues promptly and professionally. 
• Provide information about hotel amenities, services, and local attractions. 
• Coordinate with other departments to fulfill guest requests and ensure their comfort. 
• Maintain a neat and organized front desk area. 
• Process payments and manage guest accounts. 
• Always uphold the hotel's standards of excellence in customer service and professionalism. 

A Career that lets your passion shine:

• Conduct nightly audits of hotel financials and transactions
• Maintain accuracy in reporting and support with the daily financial close
• Provide seamless guest service with a luxury standard mindset
• Monitor security and ensure guest safety throughout the night
• Manage Opera Cloud software to maintain data accuracy and efficient check-in/out processes
• Handle guest inquiries and resolve any issues promptly and professionally. 
• Process payments and manage guest accounts.
• Always uphold the hotel's standards of excellence in customer service and professionalism
• Assist with the delivery of guest requests overnight including dining and amenities

A Career that lets your passion shine:

• Manage day-to-day operations of a the Treasure Cove gaming and bar venue within Sofitel
• Ensure compliance with all gaming and liquor regulations
• Build and maintain strong relationships with local repeat clientele and hotel guests
• Monitor and optimize venue performance, including financials and customer experience
• Oversee food and beverage service to ensure high standards
• Work closely with the Director of Food & Beverage and Head Chef to promote bar and dining options in your venue

A Career that lets your passion shine:

• Handle all aspects of group reservations from initial inquiry to booking confirmation, ensuring timely and accurate communication with clients.
• Coordinate with the sales and events teams to understand group requirements and tailor offerings to meet their needs.
• Collaborate with other hotel departments such as Sales & Marketing, Front Office, Housekeeping, and F&B to ensure smooth execution of group stays.
• Maintain detailed records of group reservations, including room blocks, special requests, and billing information.
• Assist in resolving any issues or concerns related to group bookings, providing exceptional service to enhance guest satisfaction.
• Stay updated on hotel facilities, services, and promotions to effectively upsell and cross-sell to group clients.

A Career that lets your passion shine

• Create memorable guest experiences in a luxury 5-star hotel
• Use your excellent communication skills to liaise with the housekeeping coordinator, ensuring all guest requests completed
• Keep a well-stocked inventory of all amenities and housekeeping equipment
• Let your teamwork capabilities shine, supporting the housekeeping team to resolve all guest requests with efficiency and to a 5-star luxury service standard
• Work together with the housekeeping team to ensure a high-standard of cleanliness in all guest rooms and housekeeping areas  
• Showcase your exceptional organisation skills, ensuring all housekeeping supplies are available as needed

A Career that lets your passion shine

As Food & Beverage attendant: Barista, your role will include:

• Ensuring all guests receive an exceptional, luxury dining experience
• High volume preparation of coffees, teas and other refreshments to a luxury standard
• Taking guests orders & maximise sales opportunities through knowledge of product and suggestive selling
• Maintain high levels of guest satisfaction by promptly addressing any concerns or special requests
• Handle guest feedback and resolve any issues in a professional manner

A Career that lets your passion shine

As Food & Beverage supervisor you will report directly to the F&B outlets manager and be responsible for the smooth and efficient day to day operation of the F&B team. Your role will include:

• Supervise the daily operations of the food and beverage department, including restaurant, bar, room service, and conference and events as (as required).
• Lead, train, and motivate a team of food and beverage staff to ensure exceptional service standards.
• Maintain high levels of guest satisfaction by promptly addressing any concerns or special requests.
• Collaborate with the culinary team to ensure menu items are delivered according to hotel standards.
• Monitor inventory levels and assist in placing orders.
• Ensure compliance with health, safety, and hygiene regulations.
• Assist in the development and implementation of promotions and events to drive revenue.
• Handle guest feedback and resolve any issues in a professional manner.
• Host briefings and team meetings to communicate department performance and strategies.

Belong in a place where you can be yourself and love what you do. Elevate your culinary skills to new levels of excellence. Here you can share and grow your knowledge, learning from passionate and experienced people every day. We will encourage you to explore your creativity and extend your repertoire, bringing joy to our guests with every mouthful.

A Career that lets your passion shine

• Showcase your creative patisserie flair
• Develop and inspire the next generation of pastry chefs
• Be part of a team that has a passion for exceeding expectations
• Use your innovative capabilities to delight guests in their culinary experience
• Grow your career with global opportunities across the AccorHotels group

Thrive in an environment where care and kindness are at the heart of everything we do. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact. We will support you to maintain your wellbeing too, so that you can live life to the full.

A Career that lets your passion shine

• Coordinating the Housekeeping daily operations via allocating rooms to ambassadors.
• Answering calls from Guest Services, Housekeepers and supporting the Supervisors
• Receiving guest requests, allocating resources and problem-solving guest enquiries
• Use your high level of communication skills to liaise with the Executive Housekeeper and housekeeping team
• Execute vital administrative tasks for the efficient and smooth running of housekeeping department including logging lost property and engineering requests
• Create exceptional guest experiences by coordinating with Front Office to ensure rooms are immaculate, prepared with care, and ready on time for guests

Belong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone’s contribution is valued. And we will empower you to bring ideas to elevate our services, creating personalised experiences for guests. Help them to feel special, and we will do the same for you.

A Career that lets your passion shine

• Organize daily room assignments and team responsibilities

• Conducting thorough room checks to uphold the Sofitel luxury brand standards

• Contributing to successful roster management

• Supervising and training team members 

• Attending to guest request and problem-solving guest enquiries

• Ensuring rooms are released on time for guests 

Sofitel Gold Coast, Broadbeach

Thrive in an environment where care and kindness are at the heart of everything we do. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact. We will support you to maintain your wellbeing too, so that you can live life to the full.

A Career that lets your passion shine

• Creating memorable guest experiences, with comfort and luxury in every room
• Delivering exceptional room service and cleanliness in our hotel rooms
• Keep a well-stocked inventory of all amenities and housekeeping equipment
• Adhere to Sofitel Brand standards and procedures diligently and seamlessly

Belong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone’s contribution is valued. And we will empower you to bring ideas to elevate our services, creating personalised experiences for guests. Help them to feel special, and we will do the same for you.  

A Career that lets your passion shine  

• Lead the reservations team, monitoring and measuring daily performance to maximise revenue opportunities while providing exceptional service to guests via telephone and email.

• Create and manage reservations via the hotels systems ensuring accurate booking rates, dates and booking details.

• Actively work with the Front Office team on how to sell the hotel, convert enquiries to reservations and be aware of all promotions.

• Provide exceptional customer service, listening to guests in order to understand their needs and offer the most suitable options.

• Work with Sales & Marketing to promote packages and special offers, while monitoring Group Reservations ensuring quotes are being actioned in a timely manner.

• Establish pick up trends, occupancy history, and market segment development to facilitate accurate forecasting.

• Control rooms inventory including allotments, groups and individual reservations.

• Work closely with the Revenue Manager in determining pricing planning and provide input into forecast figures.

• Promote all hotel facilities, cross sell and upsell where appropriate.

A career that let's your passion shine:

• Assist in managing financial operations and ensuring accurate financial reporting
• Prepare budgets, forecasts and financial plans, providing advise and support to all leaders ensuring equal input.
• reparation of all financial information for the General Manager, Company and Owners with accuracy and detail.
• Develop and monitor all financial systems for the Hotel with a view to improve and streamline procedures while maintaining financial controls.
• Engage with Department Managers to develop effective measures to enhance their department’s profitability.
• In conjunction with management, ensure night audit procedures are performed and accurate reporting is complete.
• Complete weekly and monthly reporting on Financial matters.
• Liaising with statutory authorities, banks, auditors, suppliers and vendors for relevant matters.
• Ensure all Company, Hotel and legislative requirements are adhered to at all times
• Oversee the Finance Team including payroll, account payable, receivable, general cashiering and gaming.

Your Opportunity:

• Operational Innovation: Identify and seize opportunities for process improvement and efficiency gains, challenging the status quo to raise operational standards to new heights.
• Talent Acquisition: Lead talent acquisition and onboarding efforts to meet the evolving workforce needs of our hotel while nurturing and elevating internal talent.
• Learning & Development: Bring to life signature Sofitel brand programs that enhance employee skills and knowledge, fostering a culture of continuous learning and growth.
• Engagement and Motivation: Develop and implement initiatives that engage and motivate our diverse workforce, fostering a positive, inclusive, and vibrant work environment where everyone thrives.
• Employee Relations: Provide advice and support to ambassadors on related matters, policies and procedures
• Partnership: Work with the Talent & Culture Manager to collaborate closely with business leaders to understand their goals and challenges, offering strategic HR guidance and support that drives sustainable success.
• Reporting & Data Integrity: Ensure the accuracy and integrity of HR data through meticulous reporting and checklist completion.
• Workplace Health & Safety: Champion health, safety, and welfare initiatives to protect and support our ambassadors along with being part of the WHS Committee.

• Maintain the highest level of customer service, exceeding guest expectations at every opportunity.
• Lead, motivate and manage all Front Office ambassadors, ensuring the efficient completion of all duties.
• Direct and coordinate lobby activities, fostering a welcoming, luxurious and efficient environment.
• Conduct regular training sessions to enhance ambassador skills and knowledge.
• Collaborate with other departments to ensure timely resolution of guest requests, such as Housekeeping, Engineering and Food & Beverage.
• Drive revenue through promoting upselling strategies within the team while setting targets and incentives
• Champion loyalty as you promote the Accor Live Limitless program and provide an exceptional level of service and care to our most loyal members.
• Devise departmental rosters in line with occupancy and business demands, while remaining aware of and in line with budgets.

• Coordinate and manage all aspects of conferences and events from inception to post-event follow-up, ensuring utmost client satisfaction.
• Support the Conference and Event Sales Manager in day-to-day operations and team coordination.
• Ensure high-quality delivery of conferences and events, maintaining attention to detail and effective communication.
• Utilize Opera Sales & Event Management system for data analysis and creation of detailed Banquet Event Orders.
• Cultivate positive relationships with clients and event managers, ensuring a seamless planning experience.
• Promptly respond to requests for proposals and assist with quotes, site inspections and contracts
• Identify and capitalise on upselling opportunities for conference and events.
• Coordinate famils for the proactive sales team and participate in expos or trade functions as required.

• Respond to RFPs within 48 hours and maintain accurate records in the Daily Sales Report.
• Convert leads and opportunities for group business, including conferences, weddings and social events.
• Prepare and present proposals and contracts using Opera Sales and Event Management.
• Conduct site inspections to showcase the resort to potential clients.
• Coordinate all aspects of conference and events, from inquiry to confirmation and post-event follow up.
• Cultivate positive relationships with clients and event managers for a seamless planning experience.

As a Food & Beverage Attendant, you'll play a vital role in our team, ensuring seamless events, functions, and restaurant service. Whether you excel in banquets or thrive in our signature restaurant Bistro On3, we have opportunities for you to shine. From serving guests with professionalism to setting up banquet venues, you'll contribute to creating unforgettable experiences for our guests. 

• Serve food and beverages to guests with professionalism and attention to detail. 
• Set up and prepare banquet venues according to event requirements and standards. 
• Anticipate guest needs and provide personalized service to exceed expectations. 
• Maintain cleanliness and organization of Food & Beverage outlets. 
• Collaborate effectively with colleagues to ensure seamless coordination during events and service. 
• Adhere to brand standards, policies, and health and safety regulations at all times. 

Reporting to the Night Manager, you will be responsible for general front office and night audit duties including maintaining guest accounts, posting charges, reconciling payments and generating daily reports. You will assist in the management of the team and ensure the overnight processes run smoothly and the hotel is operating safely overnight.