A Career that lets your passion shine:
- Handle all aspects of group reservations from initial inquiry to booking confirmation, ensuring timely and accurate communication with clients.
- Coordinate with the sales and events teams to understand group requirements and tailor offerings to meet their needs.
- Collaborate with other hotel departments such as Sales & Marketing, Front Office, Housekeeping, and F&B to ensure smooth execution of group stays.
- Maintain detailed records of group reservations, including room blocks, special requests, and billing information.
- Assist in resolving any issues or concerns related to group bookings, providing exceptional service to enhance guest satisfaction.
- Stay updated on hotel facilities, services, and promotions to effectively upsell and cross-sell to group clients.
