Total 238 procurement manager job vacancies in Australia

• Maintain F&B service standards, and ensure efficient guest registration, departure, and telephone service.
• Actively promote Sofitel practices and programs.
• Ensure that guest problems and complaints are handled in a professional courteous manner and ensure follow through by proper record keeping of the results in Trust You and internal guest feedback.
• Proactive adherence to the F&B and F/O brand standards across the hotel including guest focus, Ambassador Appearance, department organisation, and operational effectiveness.
• Lead by example when attending to guest requests.
• Show efficiency in constantly striving to provide total customer satisfaction.
• Work together with trust so that colleagues and management meet the goals of the departments.
• Embody the art of French hospitality through a “can do” attitude.
• Perform tasks within a timely manner.
• Implement training programs for all employees, conduct induction and skills training.
• Carry out reception, F&B and F/O communications and concierge duties as required.
• Implement the Accor values and Accor customer vision to ‘Feel Welcome, Feel Valued.
• Display host/hostess type qualities when taking ownership of the Hotel.
• Assist with implementation and maintenance of Sofitel Brand Standards.
• Assist the Outlets Manager with the training and development of all ambassadors while also maintaining a detailed training log.
• Follow up on all guest comments, requests and complaints while informing the Supervisor and Assistant Manager of all such matters.

Benefits, Rewards, Motivations

• Industry benefits worldwide on accommodation, dining and lifestyle services.
• Access to daily discounted coffee and Ambassador dinning menu. 
• A unique training platform to enhance your skills and knowledge. 

Cooinda Lodge has a great opportunity for a full time Talent and Culture Manager looking for a unique challenge. Reporting to the General Manager, you will be a confident and dynamic leader, who is supportive and thrives on building and fostering human connection.

As Talent & Culture Manager you will:

• Administer the entire Talent & Culture function with a hands on approach
• Manage recruitment to meet the Cooinda Lodge talent needs and analyse turnover and implement strategies to reduce attrition while ensuring efficient staffing across departments during both the wet and dry season.
• Administer training and compliance programs, manage performance reviews and succession planning, and utilise employee feedback for continuous improvement.
• Implement reward and recognition initiatives, such as Heartist Awards and wellbeing programs, to foster a positive culture throughout the Cooinda Lodge and ensure and engaged workplace culture.
• Manage employee relations by acting as a mediator in conflict resolution, addressing grievances, and promoting a collaborative work environment that encourages open communication.

The role will include (but not limited to): 

• Be responsible for the Event Operations once BEOs are handed over from Event Sales Team; 
• Responsible for overseeing the smooth operational running of social, wedding and corporate events; 
• Ensure strong communication relationships with the Events Sales team; 
• Required to perform duties in the restaurants in the absence of bookings for the events spaces; 
• Support & provide training and development to the Food & Beverage team; 
• Have a keen understanding of weddings, corporate and social events;
• Support the Food & Beverage Manager in managing labour costs in line with  budgets & forecasts and 
• Address & resolve all event-related guests’ grievances and escalate when required. 

About the job…

We are looking for an experienced and influential industry leader as Food & Beverage Manager to join Novotel Surfers Paradise. The ideal candidate will have extensive experience managing operational Food and Beverage teams. Reporting to our General Manager, you will collaborate with the Leadership Team to deliver successes for the Hotel with particular focus on the Food & Beverage departments.

Your ability to effectively collaborate with the team, your entrepreneurial approach, your passion of food and beverage and guest experience, and your ability to generate revenue will all play a significant part in how successful you will be in this position.

Key responsibilities:

• Giving your departments strategic direction, monitoring performance, and managing teams well.
• Ensuring the daily operations of food and beverage outlets, conferences, and events run smoothly, profitably, and efficiently.
• Providing direction and assistance to the food and beverage and operational kitchen teams.
• Delivering on our Accor Live Limitless loyalty promise
• Maintaining operational systems, promoting best practise processes and procedures, as well as finding new and creative methods to conduct business.
• Ability to coach, develop and influence our leadership team to enhance the overall food and beverage profitability and performance
• Providing direction and support to align departmental goals with overall Hotel strategies
• Delivering on the Novotel brand promise in all interactions
• Work with our leadership team to develop strategies and execute effectively across multiple operational departments

Based at Novotel Sydney Parramatta, in a team of high performing Sales professionals, you will be:

• Driving sales across the 4 properties.
• Establishing and maintaining important client relationships.
• Generate sales activity and new business opportunities
• Use negotiation skills and creative sales tools to close business

A career that lets your passion shine

We seek a  General Manager for  Sofitel Brisbane Central, positioned in the vibrant heart of the river city. Are you ready to embody the #SofitelFrenchZest and challenge the status quo?   

This role was made for an authentic leader. Someone with the flair and finesse to weave collaborative and genuine  relationships with all our  stakeholders, someone who can cultivate a welcoming, inclusive environment for both guests and Heartists. A leader with impeccable taste; who  has a health obsession with quality and aesthetics when creating a simply beautiful product and ambience. If you’re looking for an opportunity to lead and inspire  a team of experts and flex your creative flair in the hospitality space, this is the role for you.

In this role you will (but not limited to);

• Prepare, communicate and implement the annual Talent & Culture (T&C) strategy to support the achievement to business goals.
• Drive employee engagement initiatives to boost retention and performance, working collaboratively with the senior lead team to create and maintain a positive workplace culture.
• In partnership with department heads, to assess staffing needs and optimise workforce planning.
• Oversee the end to end talent acquisition process prioritising the candidate experience
• Develop, review and implement Talent & Culture Policies and procedures to support effective people management practices that comply with organisational and legislative requirements.
• Develop and maintain a stable working environment following the guidelines outlined in the Fair Work Australia Act, National Employment Standards and relevant Award or Agreement.
• Provide coaching and mentorship to the heads of department on matters regarding people management .
• Manage the employee relations functions, encompassing industrial relations, award interpretation, employment contracts, position descriptions, performance management, rewards management.
• Lead and mentor team members, offering guidance, support, and opportunities for professional growth.
• Supervise the ongoing implementation of the Management and Talent Performance Review System, recommend development strategies to improve the performance and potential of individual Talent.
• Manage the Rewards and recognition programs, ensuring that it is effectively promoted around the Hotel amongst team members and management as per the Accor guidelines.

We are seeking an energetic and enthusiastic Senior Assistant Manager to ensure the smooth and efficient running of the Hotel's operation with a high level of customer service provided at all times.  
 

What will you be doing?

• Assist and oversee the day-to-day operations of the Front Office team and working closley with housekeeping, maintenance and Food & Beverage team
• Supervise and monitor team members with true leadership ability that motivates the entire team.
• Work closely with the FOM and GM on projects and onboarding of new team members
• Take initiative to ensure all interactions with our guests are positive and productive.  
• Ensure the smooth and efficient running of the Hotel's operation in absence of the General Manager/Front Office Manager with a high level of customer service provided at all times.
• Actively resolve complaints and challenges presented by guests/customers to reach a win-win situation.
• Ensure there is management support and presence visible on Front Desk and in the lobby during key times throughout the day.  
• Process and assist with check-in and check-out of guests when needed.
• Respond to and coordinate emergency situations.
• Assist with preparation and service of all-day dining orders and cafe orders 

• Oversee the nightly operations of the hotel, ensuring all departments function effectively
• Manage guest relations and handle any complaints or issues that arise during the night shift
• Conduct night audits, ensuring financial transactions and reports are accurate
• Ensure the safety and security of all hotel guests and staff by conducting regular property checks
• Support the front office, ensuring exceptional service and efficiency in check-ins, check-outs, and guest queries
• Lead and motivate the night team, including front office and security staff
• Coordinate with other departments to ensure guests’ needs are met
• Manage emergency situations, including medical issues, fire alarms, or security concerns
• Ensure compliance with hotel policies, procedures, and regulations

About the Role

We are looking for an experienced and enthusiastic Duty Manager to join the Front Office team at Pullman & Mercure Melbourne Albert Park.

Reporting to the Front Office Manager, you will: 

• Lead a shift of front office professionals, including our overnight team, ensuring our guest experience is at the forefront at all times.
• Assist in developing, implementing and maintaining procedures for the Front Office department and fostering a focus on guest engagement.
• Assist with the management of the team including training and development, ensuring the team’s success.
• Lead by example when attending to guest requests. Be proactive and resourceful.
• Responsibility for the health and safety of all patrons, guests and staff members.

Be part of the excitement of the Accor family, with limitless career opportunities and incredible benefits. 

This is a great opportunity for a strong Assistant Manager to take the next step in their career.

As our next Front Office Manager reporting directly to the General Manager, you will:

• Lead the Front Office Team to deliver peak moments to our guests 
• Create welcoming places and memorable experiences not only for our guests but also for your team
• Provide excellent customer service and resolve guest issues in a timely and professional manner
• Empower our team to always go the extra mile for our guests
• Coach and mentor Guest Service Agents and Assistant Manager to grow their careers
• Monitor and report on key performance metrics to identify areas for improvement
• Participate in the development and implementation of front office policies and procedures
• Work closely with the General Manager on projects, reports and initiatives in the hotel and with the whole hotel team
• Take on duties outside of the traditional FOM role to grow your skill set and be the right hand to the General Manager.

Reporting to the Director of Sales & Marketing you will be responsible for overseeing and managing the day-to-day operations of the Reservations team. You will set high standards for our guest experience ensuring a memorable experience each and every time and you will be a creative problem solver. You will be a natural leader who thrives on training and developing our small but dedicated Reservations team.

In this role you will also be expected to identify and create opportunities for increased revenue, and will be motivated to achieve key financial targets. You will be responsible for ensuring all reservations in the PMS system are up to date and accurate, and will work closely with the Front Office team to ensure details related to new and repeat guests is communicated prior to arrivals.

Mount Isa has a great sense of community with many sporting and recreation activities on offer which make the city lifestyle focused. Located in the heart of town, with spectacular views of the city and mine, ibis Styles Mount Isa features 57 recently refurbished guest rooms, an outdoor swimming pool and Italian restaurant, Giuseppe’s Cantina. Attracting both business and leisure guests, the property also has two meeting and event spaces.

We are looking for a motivated people person to take the reins and provide leadership to the small team of hospitality professionals. Reporting to the Vice President Operations Western Australia and Tasmania, you will be exposed to a highly diverse role with ‘hands on’ accountability for the Hotels Financial, Sales, Human Resources and Corporate Social Responsibility activity.

Key Responsibilities:

• Required to recruit, integrate, develop and coach a small but strong team
• Ability to add value to the Accor network building strong brand and customer loyalty
• Consistent and responsible approach to cost control
• Continuous improvement in regards to product and service quality   
• Required to initiate, lead and manage capital expenditure projects 
• Ability to make high level commercial decisions based on a consultative approach with the support team

We are seeking passionate and driven individual to take on the role of Food & Beverage Manager. 

As our Food & Beverage Manager, your responsibilities will include (but not limited to):

• Manage all team members in all aspects of the daily operation of the outlet, providing the necessary assistance where required;
• Ensures that approved service sequences and standards are established and maintained at all times;
• Trains, develops and monitors all team members to support succession planning;
• Oversees rosters, payroll budget, control costs to maximise profitability;
• Actions other duties as may be prescribed from time to time due to operational needs.

There is a unique opportunity for an experienced hotel management professional to join our Front Office team as Pre-Opening Night Manager on a full-time basis.

Reporting to our Front Office Manager and with a hands-on approach, you as the Night Manager will manage the Front Office operations across during the overnight hours of 11pm – 7am for all duties of reception, reservations, telephones, houseman duties during your shift and all while creating memorable and unique experiences for the guests visiting the Hotel.

We encourage you to bring the ‘real you’ each and every day and connect with our guests and our people. You will have the opportunity to build your own skills and expertise to reach your personal and career goals. By joining the team, you will unleash a huge array of great employee benefits. #WeAreHeartists

Benefits, Rewards, Motivations   

• With a hands-on approach, effectively manage the Hotel Front Office operation to achieve a reputation as a market leader in individualised customer focused service in the hotel locality.
• In absence of the General Manager and Heads of Department, overseeing the day-to-day operation of the hotel while and ensuring quality and compliance with standards.
• Ensure hotel targets around RPS, NPS, Loyalty and room upselling are met to ensure KPI’s are achieved.
• Ensure the operation of an effective night audit function in conjunction with the Financial Controller to ensure accuracy of this daily function whilst maintaining customer focus.
• Monitor all Very Important People (VIP’s), special guests and their requests to and their needs are met and loyalty is maintained.

Are you born for the Hospitality Industry and enjoy going above and beyond to ensure our reputation for outstanding service is upheld?  We are currently looking for our next superstar to join us as our full time Assistant Food & Beverage Manager reporting directly to the Director of F&B.

To be a part of the team you will have a passion for providing quality customer service that sees our guests coming back again and again.  Importantly, you will have excellent communication skills, a positive and enthusiastic attitude, and a commitment to providing excellent coffee, cocktails, food and service!

Your duties will include but not limited to:

• Overseeing the daily operations of the restaurant, bar, catering, room service, and banquet services.
• Ensure that all F&B areas are clean, organized, and prepared for service.
• Monitor the quality of food and beverage service to ensure customer satisfaction.
• ordering and managing inventory, track waste, reduce overstock, monitor stocks, and ensure cost-effective operations.
• Collaborate with event coordinators and chefs to ensure successful execution of banquets and events.
• Coordinate with other departments to deliver seamless service during events.
• Report to the Director of F&B on operational matters and provide regular updates.
• Maintain clear and effective communication between F&B departments and other hotel departments.

ibis Styles Mount Isa is located in the heart of Mount Isa, and offers views of the city and the spectacular Mount Isa Mines, ibis Styles Mount Isa features 57 rooms, 2 conference rooms, a pool with BBQ area, a restaurant and bar and free off street parking.

We are seeking a passionate and dedicated Full Time Assistant Manager to join our Hotel Team. 

Working alongside the General Manager and Front Office Manager, you will be responsible for the day to day operations of the hotel.

We’re seeking an experienced Business Development Manager who thrives on driving sales and achieving targets. In this key role, you will:

• Proactively pursue new business opportunities and expand our client base.
• Establish and maintain strategic relationships that generate repeat business and referrals.
• Develop and implement impactful sales strategies that maximize revenue across the hotel.
• Collaborate with a high-performing sales team and other stakeholders to share best practices and drive collective success.

We are seeking an energetic and enthusiastic Night Manager to ensure the smooth and efficient running of the Hotel's overnight operation, ensuring maximum guest satisfaction as well as the safety and security of the property.

What will you be doing?

• Complete audits of daily revenue and postings, making adjustments where needed
• Collate paperwork and reports for finance and management
• Provide efficient guest services including check in/out, request handling and providing hotel information
• Settle and maintain guest accounts, ensuring cashiering is accurate
• Maintain strict security procedures to ensure guest confidentiality and safety
• Maintain the hotels standard of professionalism
• Be analytical and possess an eye for detail
• Assist the Front Office Manager and General Manager in a variety of check and balance procedures

• Provide efficient, friendly and professional service to all guests.
• Lead by example when attending to guest requests.
• Show efficiency in constantly striving to provide total customer satisfaction.
• Take initiative to ensure that interactions with our customers are positive and productive.
• Work together with trust so that Ambassadors and Management meet the goals of the departments.
• Treat customers and Ambassadors from all cultural groups with respect, sensitivity and transparency.
• Implement the Accor values and Accor customer vision to ‘Offer the Best Service to Our Customers’.
• Supervision and support of the Front Office team and other departments when required.
• Ensure that suitable manning levels are maintained at all times across the hotel. Authorize roster changes as required.
• Ensure department policies and procedures are understood by all employees and demonstrated in tasks performed.
• Ensure effective communication of new and updated information regarding policies, rates and general hotel information.
• Ensure strict procedures are followed for all cash/credit, cheque transactions, accounting and banking procedures, issue of keys and guest confidentiality.
• Be proficient in the use of all front and back-office equipment. 
• Ensure preventative maintenance programs are in place. Ensure all areas are maintained tidy and organized at all times.
• Implement training programs for all employees, conduct induction and skills training.

Benefits, Rewards, Motivations

• Industry benefits worldwide on accommodation, dining and lifestyle services.
• Access to daily discounted coffee and Ambassador dinning menu. 
• A unique training platform to enhance your skills and knowledge. 

Reporting directly to the General Manager you will be responsible for leading the Talent & Culture function across the Hotel. In this fast-paced role, you will be responsible for driving and fostering a positive work environment across the Hotel, and will work closely with our leadership team to contribute to the ongoing success of the property through your ability to provide support and coaching on people management skills. You will act as a trusted advisor to deliver a range of operational and strategic Talent & Culture functions across the entire employee life cycle

We are seeking an experienced Assistant Manager or Duty Manager to join our vibrant Front Office Leadership Team! In this role, you’ll work closely with all stakeholders to ensure the smooth operation of the resort on a daily basis. As the shift leader, you'll train and support team members while setting a standard of exceptional service for both external and internal guests. 

You’ll handle inquiries and feedback, ensuring the highest level of guest recovery. Promoting open communication and efficiency between departments is key, as is creating a positive work environment by motivating and inspiring your team. You’ll also represent Accor’s values and foster a culture that prioritizes workplace health and safety.

Additionally, you will assist with revenue optimization, prepare team rosters, and support the recruitment, training, and development of the Front Office Team. If you’re passionate about driving operational success and creating memorable guest experiences, we want you on our team!

The Conference and Events Operations Manager is responsible for the seamless execution of a multitude of events including functions, dinners, expos and conferences. Success in this role is the ability to manage a team of food and beverage attendants to execute phenomenal service in Brisbane’s largest hotel conferencing operation, working collaboratively with other hotel departments including the Sales and Kitchen teams.

What you will be doing:

• Lead, mentor and train a team of food and beverage ambassadors
• Ensure client expectations are met, delivering a service that exudes luxury and aligns with Sofitel brand standards
• Collaborate with other hotel departments to strategise on new product and service offerings
• Promote a strong Heartist culture and a team that is focused on providing unforgettable experiences to our guests

• Permanent full-time position
• 38 hours per week
• Salary $73,150 to $80,000 per year plus superannuation

What you will be doing:

• Supervision, support and training of Reservations Team Members to ensure standards and procedures are observed to provide a consistent, high level of service for all guest contact
• Implementing and reviewing revenue strategies, including rate and inventory management.
• Work closely with property Director of Revenue, Director of Conference and Events, Director of Sales and Marketing and regional teams on all aspects of revenue maximization across all distribution channels in Rooms, Conferencing and Food and Beverage.
• Ensuring compliance with occupational health and safety regulations.
• Coordinate bookings at the hotel, attempting to fulfil client requests and special needs where possible
• Directing and overseeing both FIT and Groups reservations activities, ensuring all guests details are entered correctly and guests' privacy are protected
• Developing and reviewing policies, programs and procedures concerning customer relations and goods and services provided
• Ensuring operational efficiency within Reservation and Front Office team
• Providing direction and feedback to team members and assisting with recruitment
• Managing, motivating and developing staff providing customer services
• Planning and implementing after-sales services to follow up customer satisfaction, ensure performance of goods purchased, and modify and improve services provided
• Liaising with other organisational units, service agents and customers to identify and respond to customer expectations

About you

Your ability to ‘surprise’ our guests with your natural bright and bubbly customer service style is what sets you apart from the rest. You are naturally a confident person who is able to approach people and initiate conversation along with a strong knowledge of the hotel its and surrounding area.

You are able to manage your time and can handle juggling numerous tasks at once but still able to follow procedure and maintain a high awareness of security. You have an outcome driven approach to performance and results. Strive to achieve excellence in your field.

What you will be doing?

• Coordinate and manage the day to day operations of the hotel whilst leading and inspiring the team to enhance the guest experience – every guest, every interaction, every day.
• Be proactive and resourceful when attending to guest requests.
• Take initiative to ensure that interactions with our customers are positive and productive.
• Have the necessary skills and training to actively resolve complaints and challenges presented by customers.
• Provide guidance, support training and leadership to all employees.
• Monitor training and offer guidance to employees whilst on shift.
• Assist in all areas of the hotel during peak times to eliminate potential issues.
• Responsibility for the health and safety of all patrons, guests and staff members.
• Available to work varied shifts from early mornings to late evenings, including weekends and Public Holidays.