- Oversee the nightly operations of the hotel, ensuring all departments function effectively
- Manage guest relations and handle any complaints or issues that arise during the night shift
- Conduct night audits, ensuring financial transactions and reports are accurate
- Ensure the safety and security of all hotel guests and staff by conducting regular property checks
- Support the front office, ensuring exceptional service and efficiency in check-ins, check-outs, and guest queries
- Lead and motivate the night team, including front office and security staff
- Coordinate with other departments to ensure guests’ needs are met
- Manage emergency situations, including medical issues, fire alarms, or security concerns
- Ensure compliance with hotel policies, procedures, and regulations
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