- Provide efficient, friendly and professional service to all guests.
- Lead by example when attending to guest requests.
- Show efficiency in constantly striving to provide total customer satisfaction.
- Take initiative to ensure that interactions with our customers are positive and productive.
- Work together with trust so that Ambassadors and Management meet the goals of the departments.
- Treat customers and Ambassadors from all cultural groups with respect, sensitivity and transparency.
- Implement the Accor values and Accor customer vision to ‘Offer the Best Service to Our Customers’.
- Supervision and support of the Front Office team and other departments when required.
- Ensure that suitable manning levels are maintained at all times across the hotel. Authorize roster changes as required.
- Ensure department policies and procedures are understood by all employees and demonstrated in tasks performed.
- Ensure effective communication of new and updated information regarding policies, rates and general hotel information.
- Ensure strict procedures are followed for all cash/credit, cheque transactions, accounting and banking procedures, issue of keys and guest confidentiality.
- Be proficient in the use of all front and back-office equipment.
- Ensure preventative maintenance programs are in place. Ensure all areas are maintained tidy and organized at all times.
- Implement training programs for all employees, conduct induction and skills training.
Benefits, Rewards, Motivations
- Industry benefits worldwide on accommodation, dining and lifestyle services.
- Access to daily discounted coffee and Ambassador dinning menu.
- A unique training platform to enhance your skills and knowledge.
