About the Role
We are looking for an experienced and enthusiastic Duty Manager to join the Front Office team at Pullman & Mercure Melbourne Albert Park.
Reporting to the Front Office Manager, you will:
- Lead a shift of front office professionals, including our overnight team, ensuring our guest experience is at the forefront at all times.
- Assist in developing, implementing and maintaining procedures for the Front Office department and fostering a focus on guest engagement.
- Assist with the management of the team including training and development, ensuring the team’s success.
- Lead by example when attending to guest requests. Be proactive and resourceful.
- Responsibility for the health and safety of all patrons, guests and staff members.
