Total 55 Senior Executive communications executive job vacancies in Australia

In this crucial role, you will be responsible for maintaining the highest standards of cleanliness and guest comfort across all guestrooms and public areas, ensuring that every corner reflects the excellence of our hotel brand. Your leadership will have a direct impact on guest satisfaction, while driving operational success within the housekeeping department.

Key Responsibilities:

• Lead and inspire the housekeeping team to maintain high standards of cleanliness in guestrooms and public areas.
• Set and achieve productivity and expenditure targets in collaboration with the General Manager.
• Recruit, train, and mentor housekeeping staff to build a motivated, skilled, and high-performing team.
• Manage rostering, ensuring proper staffing levels are maintained, and oversee the accurate completion of timesheets.
• Address guest complaints and ensure feedback is shared with the Front Office Manager.
• Maintain accurate inventory of supplies, linens, and guest amenities.
• Oversee laundering processes, ensuring quality and timely return of linen and uniforms

If you’re ready to make an impact and drive performance, apply today and join our exceptional team.

What you’ll do

We are looking for an experienced Events Executive to join our team at Novotel Barossa Valley Resort. Under the guidance of the Director of Sales & Marketing, you will be responsible for coordinating and executing events, ensuring exceptional service and satisfaction for all our guests.

• Assist in the maintenance of conference database of key contacts / clients.
• Preparation and follow-up of conference proposals in conjunction with the Sales Executive
• Provide assistance in the formulation of quotations for conference proposals covering venue, function, menu and accommodation costs
• Complete organisation of conference activity / events from confirmation to post-event follow-up in order to ensure client satisfaction.
• Co-ordination and hosting of familiarisation and site inspection activity including follow-up.
• Co-ordination and production of conference collateral material, ie, conference kits, direct mail pieces in liaison with the Director of Sales and Marketing
• Attend and actively participate in weekly Banquets Event Order meetings and, where appropriate, sales meetings respecting the confidentiality of issues that may be discussed formally or informally.
• Assist as required in the management of food and beverage service within the conferencing and outside catering areas
• Ensure there is a high level of cleaning and maintenance of conference area, back of house, tableware, utensils and other materials and equipment used by conferencing
• Regular liaison with Maintenance ensuring maintenance requests are completed quickly focusing on guest needs as a priority.
• Co-ordinate between conferencing and other relevant departments to ensure that preparations for conferences have been made.
• Ensure constant liaison with the Assistant F&B Manager to achieve the objectives of the conference department.

A career that lets your passion shine:

The Guest Experience Executive (GEE) ensures an exceptional hotel experience by welcoming and assisting VIPs, loyal guests, and members of Accor programs, focusing on personalised service and special occasions. Acting as a key communication link with hotel management, the GEE coordinates guest preferences, requests, and stay details, supporting pre and post stay engagement. They also manage the Voice of the Guest platform, including sentiment analysis and responses, ensuring the Sofitel brand's luxury standards and guest journey expectations are met.

Position Overview:
We are looking for a dynamic and driven Sales & Marketing Executive to join our team. This versatile role involves managing event sales while supporting digital and social marketing efforts. If you have a passion for hospitality, enjoy working with people, and excel at customer service, we'd love to hear from you.

Key Responsibilities:

• Promptly respond to client inquiries with professionalism and care.
• Conduct engaging venue tours, showcasing our event spaces.
• Collaborate with clients to customize event packages, ensuring their needs are met.
• Foster strong client relationships to increase contract conversions and ensure repeat business.
• Work with the Marketing Manager to develop and curate engaging content for digital and social media platforms.
• Actively promote our accommodation, restaurant, bar, and event spaces to drive brand awareness and sales.
• Ensure a high level of customer service throughout the entire sales process.
• Coordinate event details across departments to ensure seamless execution and customer satisfaction.

Additional Responsibilities:

• Elevate the brand’s presence and drive sales leads through strategic marketing initiatives.
• Respond to group booking inquiries promptly via email or phone.
• Cultivate high-value client relationships with proactive sales strategies.
• Maximize revenue opportunities in group reservations, conferences, and events.
• Assist in the implementation of the sales & marketing plan alongside the Marketing Manager.
• Conduct sales inspections and familiarization visits to promote the hotel's offerings.
• Represent the property at trade events and industry functions.
• Create and coordinate social media posts to enhance brand visibility.

A Career that lets your passion shine:

• Actively target and secure new business opportunities across all market segments
• Build and nurture relationships with key decision-makers to position Sofitel as the preferred venue
• Consistently achieve or exceed set KPIs and sales targets
• Proactively generate and qualify leads for conversion
• Maximize revenue by showcasing exceptional selling abilities and understanding client needs
• Work collaboratively with other departments to ensure the Hotel's goals are met
• Represent Sofitel Gold Coast at key industry events and networking to enhance brand visibility and drive business

• Full-Time position
• $80K annually (Base) + Super + Accor benefits

The Marketing Executive is responsible for increasing revenue and also enhancing and maximizing the profile of Accor’s Hotels through traditional media, direct marketing, database management, web site content management, partnering with/linking to key partner web sites, Public Relations and promotional partnerships. Work with Accor Brand Marketing, PR and National Promotions to stay within guidelines and secure opportunities through the company.

Main responsibilities ; 

• Launching vibrant marketing campaigns that paint our resort as the ultimate destination, encouraging guests to live their most ‘Memorable Moments’ with us—from fabulous brunches to starlit conferences, creating 'Instagrammable' moments around every corner. Create visual and experiential content that invites shares and likes, making our resort a must-post destination.
• Using your flair for storytelling to create engaging narratives that resonate deeply with our audience, turning every experience and communication into an invitation to indulge and enjoy.
• Liaising with the global brand team to ensure that all content is current, consistent, and aligns with brand standards across all channels. Facilitate the adaptation of global marketing strategies to local contexts while maintaining brand integrity.
• Working with our agencies to ensure consistency of message, channel and strategy by managing and overseeing the hotel's online presence, including websites, social media platforms, and email marketing channels, ensuring content is fresh, engaging, and reflective of the luxury brand.
• Supporting the hotel’s food and beverage offerings. Develop and execute promotional strategies that highlight the uniqueness of the hotel’s culinary experiences, special events, and seasonal menus to drive patronage and revenue.
• Bringing a creative vision to all marketing materials and campaigns. Oversee the design and production of visual and written content, ensuring it meets the high standards expected by luxury guests. Foster a culture of creativity and innovation within the marketing team.
• Helping our Conferencing & Events team with unique proposals, great social guidance and content and videos that will elevate our offering.

What’s in it for you?

• Work Your Way with flexible working arrangements
• 30% discount off your food & beverage at Accor properties worldwide 
• Generous Accommodation discounts at Accor properties worldwide
• Industry-renowned Accor Hotels Academy Professional Training and Development
• Be part of a global team of hospitality professionals 
• Rewarding work environment with a dedicated Leadership team 
• Work, travel and promotion opportunities across the Accor Brand 

We are looking for a savvy, resilient, motivated and highly energetic Executive Housekeeper, who has ability to think on your feet and solve problems. You will be a strong communicator with excellent written communication, exceptional organisational skills and the ability to balance multiple priorities and act with a sense of urgency, whilst remaining with an optimistic outlook.

You will be a Housekeeping professional with a passion for empowering, developing and motivating your team to succeed. We are seeking someone with a strong customer focus and a meticulous eye for detail to lead a newly formed team.

You will be responsible for the professional and cost effective running of the Housekeeping department, achieving high standards of cleanliness for guest rooms, public areas and back of house areas within the Novotel and ibis Sydney Olympic park consisting of 327 rooms.

Key to the success of this role:

• Knows how to drive results, has unwavering standards of cleanliness, quality & efficiency
• Expert in the use of OPERA and HubOS
• Highly analytical and has good understanding of rostering, productivity, and timekeeping
• Highly developed customer service skills and keen attention to detail
• Demonstrated inspirational leadership skills
• Full working rights for Australia (Australian Permanent Residency or Citizenship)

What does the successful applicant look like?

• The successful candidate will have an eye for opportunities to improve the service standard, increase revenue and reduce costs
• Highly adaptable, with proven leadership and strong initiative 
• Engages collaborative, positive relationships 

Are you passionate about driving revenue in the Meetings, Incentives, Conferences, and Exhibitions (MICE) sector? We’re seeking an experienced Business Development Executive to implement proactive sales strategies targeting the corporate segment and MICE business group for our landmark property.

Your responsibilities:

• Develop and execute a personal sales plan with regular follow-ups to adapt to market needs.
• Conduct market research to uncover new MICE opportunities and provide valuable market intelligence to the Director of Sales
• Collaborate with Accor National Sales & MICE teams to maximize access to key accounts.
• Create and implement effective sales strategies for the conference segment and build relationships with conference and incentive companies to secure new business.
• Represent the hotel at key industry events for maximum ROI.
• Maintain a deep understanding of our offerings and pricing to achieve business objectives.
• Strengthen existing client relationships to ensure retention and growth.

Pullman & Mercure Melbourne Albert Park are seeking a passionate, dedicated and experienced Executive Sous Chef to join our kitchen team! 

About the Role: 

• Assisting the Executive Chef in daily kitchen operations and oversea food preparations in the à la carte and banqueting kitchens. 
• Develop and test new recipes and seasonal menus that highlight flavour and creativity. 
• Supervise, train and develop kitchen staff, fostering a collaborative, inclusive and high-energy working environment. 
• Oversee and uphold food quality and hygiene standards in our kitchen operations, including banquets and à la carte restaurants.
• Manage inventory, order supplies and minimise waste to optimise kitchen efficiency.
• Facilitate and promote a collaborative interdepartmental work environment throughout the hotel. 

As the Executive Chef, you will take the lead of our culinary team, orchestrating exceptional dining experiences that embody creativity and excellence. In collaboration with our General Manager and Food and Beverage Manager, you will ensure the seamless operation of our establishment, maintaining the highest standards of quality, profitability, and industry reputation.

Your leadership will inspire a dedicated team to create remarkable dishes, providing a valuable opportunity for career advancement.

You will also play a pivotal role in mentoring and guiding the kitchen staff, fostering their development and helping them achieve their fullest potential. Key responsibilities will include designing innovative menus, managing costs with precision, and ensuring that all service areas are consistently prepared for optimal efficiency.

Staying abreast of industry trends and cultivating a cohesive and motivated kitchen atmosphere will be essential as you uphold our high standards. Furthermore, you will implement special promotions and leverage your expertise to contribute to our continued success.

Reporting to the Director of Hotel Operations, you will be working alongside an experienced team, managing kitchen operations for our various dining outlets, Conference & Events, Executive Lounge, and In-Room Dining.

Duties and Responsibilities include (but not limited to):

• Ensure smooth and successful running of Kitchen and Stewarding team
• Hands on day-to-day management of food service operations for the outlets, room service, Executive Lounge and banqueting
• Work in conjunction with Front of House service teams to ensure high quality product and exceptional service to guests
• Ensure food standards, preparation, presentation and cooking techniques are established and monitored to meet set guidelines and requirements
• Drive for sustainable practices and lead the hotel food waste program
• Ensure food cost and expenses are managed
• Drive innovation in hotel menu creation   
• Ongoing support and training with focus to upskill and develop our internal talent within the Kitchen department
• Ensure the highest standard of hygiene is practiced and maintained to meet Health & Safety regulations and HACCP food preparation guidelines

The Role
We are seeking a proactive and detail-oriented Meetings & Events Executive to support our Meetings & Events Manager in delivering exceptional experiences. Reporting to the Meetings & Events Manager, you will play a key role in managing the end-to-end process for events, including weddings and social gatherings. From compiling event orders to onsite coordination and post-event follow-up, you’ll ensure every detail is meticulously managed to create memorable events.

Key Responsibilities

• Event Coordination: Assist the Meetings & Events Manager in preparing and following up on meetings and event proposals, ensuring all details such as venue, function, menu, and accommodation are covered.
• Quotation Assistance: Work with the Meetings & Events Manager to develop comprehensive quotations for meetings, including venue and function costs, and liaise with clients throughout the process.
• Event Management: Oversee the complete organisation of events from confirmation to post-event follow-up, ensuring high levels of client satisfaction.
• Onsite Management: Co-ordinate and host on-site familiarisation tours and site inspections for potential clients, including follow-up communication.
• Meetings Participation: Actively participate in weekly Meetings & Events Order meetings and sales meetings, while respecting confidentiality.
• Loyalty Programs: Maximise the use of Accor’s loyalty programs, including Accor Live Limitless and ALL Meeting Planner, to drive business performance.
• Event Setup & Support: Provide hands-on assistance with setting up, servicing, and packing down events to ensure smooth operations.
• Liaison with Departments: Coordinate with hotel departments, such as Food & Beverage and Maintenance, to ensure all preparations are completed and guest needs are prioritised.
• Weddings & Social Events: Support the planning and execution of weddings and social events in collaboration with the Meetings & Events Manager.
• Teamwork & Flexibility: Be flexible with your working hours to meet business needs and provide assistance wherever required, ensuring the success of every event.
• Additional Duties: Assist in managing food and beverage services within conferencing and outside catering areas as needed. Fulfill any other reasonable requests from the Manager or Hotel Management.

The Role

We are looking for a talented Digital & Marketing Executive to join our dedicated, fun and dynamic Sales & Marketing team at Novotel Sydney International Airport!

In this role you will;

• Develop and maintain strong SEO strategy, with a focus on accommodation, conferencing and The Marke Kitchen & Bar.
• Optimise all digital channels including but not limited to email marketing, SEO, online and internal partner channels, website and overall lever channels.
• Content creation and animation of social accounts including, Facebook, Instagram, YouTube Twitter and LinkedIn
• Analyse media campaigns and rollout promotions to ensure optimum revenues are exceeded.
• Build rapport with team members as well as influencers, content producers and local partnerships

This position has primary responsibility is to meet the needs of conference, business and social events (inclusive of weddings) from completion of contracts, through to onsite management of the event and a post-event follow up.

Primary responsibilities will include:

• Liaise with a variety of clients, as well as maintaining existing relationships
• Show exceptional attention to detail, understanding what is required to deliver outstanding results and create an unforgettable experience for our clients
• Demonstrate success in delivering the perfect event to our clients, overseeing the event to ensure everything runs smoothly
• Provide timely and professional communication to clients at all times
• Prepare and deliver proposals, contracts and event orders for the operational teams within the hotel to effectively communicate and execute the delivery of each event
• Conduct efficient event planning through to the conclusion & post-event feedback
• Ensure invoicing and accounts payable is completed in a timely manner
• Ability to work as a team player

Duties will include, but are not limited too:

• Provide quotations for conference and events proposals covering venue, function, menu and accommodation costs ensuring revenue is maximized
• Taking complete ownership of the Events Coordination process in all aspects
• Coordinating and delivering a range of events simultaneously
• Building event orders, floor plans and running the weekly event meetings
• All administrative tasks including: billing, payments & post event follow up
• Liaising with the entire operations team to ensure high quality, impeccable service and experience is provided
• Client relationship building to proactively secure repeat business. 
• Drive sales to ensure conversion targets are achieved.
• Conduct exceptional site inspections with clients to showcase hotel facilities

This pivotal role provides high-level administrative support to VPO NSW & ACT – Premium, Midscale & Economy and Regional Executive Team:

• Maintain effective working relationships with relevant internal and external stakeholders including Regional team, Operational teams, owners and consultants, owners and suppliers by ensuring communication is regular and appropriate 
• Liaise with other EA’s to ensure communication, processes and procedures across the Group are consistent 
• Prepare communication to send to Properties/Business units
• Assist with the coordination and management of projects 

We have an exciting opportunity for an experienced Conference and Events Sales Executive to join our dynamic team. This role is ideal for someone looking to advance their career in Conference and Event Sales and gain valuable exposure in the industry.

Duties will include, but are not limited to:

• Responsible for responding to client enquiries.
• Contacting clients to determine their meeting and event needs.
• Provide quotations for reactive/repeat conference and events proposals covering venue, function, menu and accommodation costs ensuring revenue is maximised.
• Host and conduct site inspections for prospective and existing clients. 
• Follow up with clients for repeat opportunities.
• Coordinate event details with the Event Planning & Group Reservations teams to ensure smooth and effective responses to clients. 

• Ensure food standards, preparation, presentation and cooking techniques are established and monitored to meet Brand Standard guidelines and maintained. 
• Design and produce creative and innovative menus ensuring adherence to brand specifications and standards
• To supervise the function of all kitchen talents, facilities and costs, hence contributes to maximizing the overall food & beverage department profit.
• To co-ordinate an effective and efficient payroll management / resource allocation by establishing a flexible work force throughout the division, based on the principles of multi-skilling and multi-tasking.
• To monitor all costs and recommend measures to control them.
• Cultivate a positive work environment and identify existing skills and potential, ensuring development of kitchen team members.
• To handle guest and heartist enquiries in a courteous and efficient manner and report guest complaints or problems if no immediate solution can be found and assure follow up with guests.
• To be responsible for the food hygiene and safety of the kitchen as a whole.
• Ensures that health, hygiene and safety regulations are complied with and applied in the department in compliance with HACCP standards and procedures.

• Independently take briefs and develop design jobs from conceptual presentations to final artwork.
• Develop and execute integrated marketing plans for both Mercure Sydney and Ibis Sydney World Square.
• Manage and optimize digital marketing campaigns, including social media, email marketing, SEO, and PPC.
• Create compelling content for various channels, including websites, social media, newsletters, and promotional materials.
• Analyze market trends, competitor activities, and customer feedback to identify opportunities for growth and improvement.
• Collaborate with the sales teams to develop and promote special offers, packages, and events.
• Establish and maintain relationships with external partners, such as advertising agencies, media outlets, and influencers.
• Organise and participate in promotional events and activities to increase brand visibility and engagement.
• Track and report on the performance of marketing initiatives, providing insights and recommendations for future campaigns.
• Stay informed about the latest industry trends and best practices in marketing and hospitality.

This position is responsible for planning, managing, controlling, coordinating and participating in Talent & Culture activities such as recruitment, the organisation of benefits, wages and salaries, labour and Talent relations.  The formulation, recommendation and implementation of hotel Talent & Culture policies, rules, procedures and programs within the scope of the budget with well-defined management norms.

Primary responsibilities:

1. Performance Management.

• Ensure Department Managers follow the Accor Performance Management process and assist in performance disciplinary discussions with team members, ensuring records of discussions are collated.
• Maintain effective performance evaluation systems for operational team members as well as the corporate system for supervisors and above.

2. Learning and Development

• Oversee supervision of training within the Hotel, ensuring all activities are in accordance with the needs of the Hotel and have been smoothly executed.
• Complete all mandatory training through Accor Academy ‘Learn Your Way’. Ensure team members complete and are compliant with the standards outlined in this training.
• Conduct regular training needs analysis and subsequently design, conduct and evaluate training.
• Implement processes which allow team members opportunity for multi-skilling, promotion, transfer and general development

3. Talent Acquisition and On-Boarding

• Develop and implement recruiting and screening systems and procedures in order to attract most qualified candidates for position vacancies.
• Coordinate with departments in the requisitioning of Talent following established standards, policies and procedures; assist them in the orientation, training, development and evaluation of their teams.
•  Conduct initial screening interviews for operational positions, undertake telephone reference checks and place job advertisements.

4. Compliance & Reporting

• Maintain and advise T&C policy to team members within the limits of established rules and regulations.
• Maintain current knowledge of the industrial relations situation including legislative changes.

5.General Talent & Culture Duties

• Assist with regular inspections of locker room, canteen, recreation room, first aid room and team facilities which are provided for team welfare and benefit.
• Ensure team member presentation is consistent with Hotel team member handbook; uniforms correctly presented; name badges worn.

6.Work Health and Safety (WHS)

• Implement and continuously improve policies and procedures which ensure a pleasant, healthy and safe work environment for all team members in conjunction with the Pacific WHS Team.
• Manage workplace injuries and workers compensation claims and the return to work programs for injured employees.

Competencies

• An ability to understand and navigate complex stakeholder environments.
• Strong focus and passion for hotel operations.
• Sound understanding of emerging trends in the industry.
• Demonstrated ability to coach, mentor, develop and inspire teams.
• Confident and articulate communication, negotiation, relationship and networking skills.
• Demonstrated business acumen with the ability to make sound decisions and understand commercial implications.
• Ability to think strategically and plan on a mid to long term scale.
• Strong personal integrity.
• Entrepreneurial spirit with drive, ambition and high level of energy.
• Good interpersonal skills with ability to communicate with all levels of team members.
• Flexible and able to embrace and respond effectively to change.
• Role model in Accor values and Heartist culture.

The VIP Services Executive assists with managing VIP & Loyalty guests, ensuring and providing flawless, upscale, professional and high class guest service experiences whilst responding to guests needs and anticipating their unstated ones.

This role supports the VIP Services Team Leader, by performing administrative duties including;

• Tracking and coordinating guest check-in,
• Assisting with VIP & Loyalty reservations, and
• Updating guest profiles with key information about their preferences and purpose of their stay.

It is essential to develop and manage strong working relationship with all departments to support and coordinate daily operations, achieve business outcomes, and to expedite the resolution of any guest complaints that may arise. The VIP Services Executive is responsible for the flow of communication relating to VIP guest activity and movements, special requirements and amenities. 

• Assist with the roll out of all the hotel’s marketing strategies, campaigns and projects
• Support delivery of integrated marketing campaigns including development and management of project timelines, co-ordinating the development of marketing materials, and liaising with internal stakeholders as well as external agencies
• Create strong campaigns for social media, promotional events and marketing materials for internal and external communications
• Create compelling and impactful materials to promote competitions and promotions
• Complete campaign trackers weekly, including Post Campaign analysis reports in collaboration with the Marketing Manager
• Create and develop creative briefs for third-party content creators and production teams
• Should have an eye for creativity and visual aesthetic, knowledgeable in using a camera for in-house photography
• Together with the guidance of the Marketing Manager, build a strong promotional calendar across all products/outlets with clear objectives and activities that support business goals

As Talent & Culture Executive, you'll partner with our leadership team to foster a positive workplace culture and provide crucial guidance on recruitment, training and development, and employee relations. Your role will be pivotal in ensuring our team members thrive, both operationally and corporately, through effective performance management and strategic support.

You will collaborate with a portfolio team to identify opportunities to streamline and improve processes across five incredible Accor properties. Additionally, you'll assist with the recruitment process, from screening candidates to onboarding new team members, ensuring compliance with all relevant policies and regulations. By promoting a culture of inclusion and safety, you'll contribute to our hotel's exceptional standards and enhance our reputation as an Accor ambassador.

• Support the Executive Chef in leading and inspiring our dynamic and professional kitchen team.
• ensure effective and efficient running of the kitchen.
• maintain quality of product and services to all F&B outlets
• maximise productivity whilst maintaining food and wage costs are in line with budget.
• continuously review the menu to ensure it is catering to industry/ competitive trends.
• review and implement service standards to exceed our guests’ expectations.
• maintenance health and safety processes and records.
• develop and train our future kitchen stars.

• Develop and execute integrated marketing plans for both Mercure Sydney and Ibis Sydney World Square.
• Manage and optimize digital marketing campaigns, including social media, email marketing, SEO, and PPC.
• Create compelling content for various channels, including websites, social media, newsletters, and promotional materials.
• Analyze market trends, competitor activities, and customer feedback to identify opportunities for growth and improvement.
• Collaborate with the sales teams to develop and promote special offers, packages, and events.
• Establish and maintain relationships with external partners, such as advertising agencies, media outlets, and influencers.
• Organise and participate in promotional events and activities to increase brand visibility and engagement.
• Track and report on the performance of marketing initiatives, providing insights and recommendations for future campaigns.
• Stay informed about the latest industry trends and best practices in marketing and hospitality.