Total 144 job vacancies by AccorHotel

Reporting to the Director of Sales & Marketing, we are currently seeking a Business Development Manager to join our dynamic team. This role is suitable for a vibrant sales professional who enjoys working across MICE/GROUPS/ENTERTAINMENT.

What is the role all about:

• Responsible for securing new business and growing market share from existing accounts across MICE, GROUPS & ENTERTAINMENT clients.
• Collaborate with the Director of Sales - MICE a sales plan that includes proactive initiatives to achieve business objectives and budgeted profits for the hotel for Meetings & Events
• Proactively create a sales plan that includes proactive initiatives to achieve business objectives and budgeted profits for the hotel for Entertainment & Groups
• Taking a proactive and innovative approach to acquiring new business.
• Monitor industry trends, competitive landscape, and market developments to identify opportunities for growth
• Represent the property at conferences, tradeshows, networking events, familiarisations, sales missions and on-site inspections
• Prepare and present regular reports on sales activities and results to Director of Sales and Marketing

• Work closely with the Sales & Marketing teams to ensure processes and productivity are continually improved to reach and exceed sales targets
• Work with internal stakeholders to over-achieve on budgeted revenue.
• Travel interstate to visit clients and attend tradeshows as required

• Reporting directly to the Front Office Manager, with regular access to the Hotel Manager your primary responsibility is ensuring a high level of guest service at all times across the hotel.

  As Front Office Supervisor, your tasks and responsibilities will consist of, but are not limited to the following:

• Providing exceptional guest service by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
• Participating in & conducting training and development programs to enhance skills and capabilities.
• Promoting and up-selling hotel facilities through strong product knowledge.
• Maintaining a high level of professionalism and ensuring procedures are followed in relation to guest confidentiality.
• Maintaining procedures & documentation.

Reporting directly to the Front Office Manager, with regular access to the Hotel Manager your primary responsibility is ensuring a high level of guest service at all times across the hotel.

As Night Manager, your tasks and responsibilities will consist of, but are not limited to the following:

• Assist with the management of all operational departments 
• Management of roster, costings and forecasting
• Professional development of Front Office All Rounders, Night Audit and Night Supervisor team to ensure strong succession planning
• Involvement in and management of KPI's for Front Office & guest satisfaction
• Process and assist with check-in, check-out of guests, ensuring all procedures are adhered too.
• Assist in all areas of the hotel to eliminate potential issues including Food & Beverage operations
• Immediately attending to guest requests, and leading by example to other members of the team by being proactive and resourceful.
• Responsibility for the health and safety of all patrons, guests and staff members.
• Overseeing of whole guest experience from Reservation through to departure.

Your ability to ‘surprise’ our guests with your natural bright and bubbly customer service style is what sets you apart from the rest. You are naturally a confident person who is able to approach people and initiate conversation.

You are able to manage your time and can handle juggling numerous tasks at once.

Join our distinguished property as a Finance Officer and take charge of managing accounts payable while playing a key role in our financial operations. You’ll be responsible for overseeing the entire payment process—receiving, processing, and verifying invoices to ensure timely and accurate payments.

With your sharp attention to detail, you’ll reconcile payments, execute End of Month procedures, and maintain organized records. You’ll also generate valuable reports and update our Accounts Payable system to keep everything running smoothly. If you’re passionate about contributing to our financial success and excel in accuracy and efficiency, we’d love to hear from you!

Our sophisticated Cuvee Lounge Bar, located in the heart of Brisbane City, is seeking a skilled and charismatic Bartender to join our team on a Full Time basis. Create memorable mixology whilst indulging your curiosity and passion for different flavours and ingredients. Extending your knowledge of cocktails, spirits and beers, you can delight guests with new taste experiences. Take the pride in serving the drinks they know, just the way they love them and with every perfect serve, the more you can enjoy each day.

• Prepare and serve a wide range of alcoholic and non-alcoholic beverages, including signature cocktails, wines, and spirits
• Engage with customers in a friendly and professional manner, providing recommendations and answering questions about our menu offerings
• Maintain a clean and organised bar area, ensuring compliance with health and safety regulations
• Accurately process customer orders and handle cash and credit card transactions using our POS system
• Collaborate with the kitchen to ensure timely and efficient food service
• Monitor and maintain bar inventory, placing orders for supplies as needed
• Assist in creating new cocktail recipes and seasonal drink specials
• Ensure adherence to responsible alcohol service practices and local regulations.

As Chef de Partie, you will craft high-quality dishes, oversee kitchen operations, ensure food safety and develop innovative menu items. You will also mentor and guide junior staff, playing a crucial part in their growth and development.

This position provides hands-on experience in various kitchen areas, including à la carte, buffet, cold larder, mise-en-place, and banquets. Your diverse background in cooking styles and preparation techniques will be invaluable as you supervise and train the kitchen brigade, fostering a collaborative and high-performing environment.

Additional Information: HIGA Award wages paid including night, weekend and public holiday penalty rates and overtime (where worked). Equivalent to $73,359PA or higher

As our Reservations Supervisor, you will collaborate with the Front Office team to provide efficient and professional service ensuring a satisfying guest experience. You will be a natural leader who thrives on sharing your knowledge and skills with guest service agents looking to expand their own skill set.

In this role you will also be expected to identify and create opportunities for increased revenue, and will be motivated to achieve key financial targets. You will be responsible for ensuring all reservations in the PMS system are up to date and accurate, and will work closely with the Front Office team to ensure details related to new and repeat guests is communicated prior to arrivals.

Reporting to the Portfolio General Manager for Capitaland, we are currently seeking a Director of Engineering to join our dynamic professional team. This role is suitable for an astute & experienced operational professional, who understands the intrinsic nature of an established building & the requirements of a 5 star property.    

What is the role all about:

• Leading and developing a team of maintenance professionals
• Leading a team to plan and carry out preventative maintenance and general repairs throughout the hotel to ensure standards are maintained for guest comfort
• Designing and implementing solutions to improve energy management and conservation
• Contractor negotiations
• ESG Management
• Ensuring the hotel upholds OH&S and fire safety responsibilities
• Audit reporting and monthly maintenance reporting
• Ensure the quality of records for repair work and daily checks as required by local
• Council & Government specifications
• Liaising closely with other departments to ensure minimal impact of repairs and maintenance on operations
• Researching, recommending and liaising with the Portfolio General Manager regarding procedures to improve the overall efficiency of the department
• Carrying out project work as required and/or as required
• Prepare and submit & manage capex proposals

Are you a detail-oriented individual with an eye for detail? Join our Team as a Rooms Attendant! 
As a Rooms Attendant, you'll ensure the upkeep and cleanliness of all suites and rooms in the property, taking care of the guests from the moment they arrive through to their departure; ensuring they have a memorable experience with us. 

Key Responsibilities:

• Cleaning: Regular cleaning duties of guest rooms and storage areas as allocated, to the required Novotel brand standard.
• Guest Satisfaction: Anticipate guest needs and address any issues promptly to ensure a positive experience.
• Inventory Management: Ensure supplies and advertising material in bedrooms and bathrooms are replenished to the correct standards for the room type.
• Teamwork: Collaborate with colleagues to maintain a welcoming atmosphere.

We are seeking an enthusiastic individual who takes pride in delivering warm, welcoming service to join our vibrant team as a Food and Beverage Attendant!. Your friendly demeanor, keen attention to detail, and ability to excel in a fast-paced environment will play a crucial role in creating an unforgettable dining experience for our guests.

In this role you will: 

• Explain the menu to guests, offer recommendations, and provide excellent food/wine pairings. 
• Liaise with the kitchen team throughout the service period to ensure a seamless dining experience.
• Clear and reset tables to a high standard and ensure service areas are clean and tidy.
• Prepare a range of beverages (including cocktails) and espresso coffee to a high standard.

If you have exceptional multitasking skills, and a commitment to excellence, we invite you to bring your talents to our team.

Are you a detail-oriented individual with an eye for detail? 

Join our Team as a Public Areas Attendant

As a Public Areas Attendant, you'll play a vital role in shaping our guests' first impressions of our hotel. Your keen eye for detail and commitment to excellence will ensure that our public spaces are always immaculate.

Key Responsibilities:

• Cleaning: Clean and sanitize all public areas, including lobbies, corridors, restrooms, and conference spaces.
• Guest Satisfaction: Anticipate guest needs and address any issues promptly to ensure a positive experience.
• Inventory Management: Maintain adequate levels of cleaning supplies and report any shortages.
• Teamwork: Collaborate with colleagues to maintain a welcoming atmosphere.

Our Housekeeping department is the backbone of our hotel’s operations. As a Room Attendant, you’ll play a crucial role in ensuring that all suites and rooms are kept in pristine condition. Your primary responsibilities will include thoroughly cleaning guest rooms and public areas to the highest standards, managing linen and guest amenities supplies, and following the correct procedures for reporting any lost property.

Enjoy casual loaded pay rates starting at $31.23 per hour on weekdays, and up to $43.72 per hour on Sundays!

As Director of Sales, you will be instrumental in driving revenue growth and enhancing our market presence at the Novotel Sunshine Coast Resort & Sunshine Coast Convention Centre. This pivotal role involves developing effective sales strategies and fostering strong partnerships to maximize profitability.

Key Responsibilities:

• Drive Sales Performance: Develop and implement sales strategies for both the Resort and Convention Centre to capitalize on opportunities and increase profitability.
• Budget Management: Oversee all Sales and Conference & Events budgets, ensuring financial targets are consistently met.
• Collaborate with Marketing: Partner with the Portfolio Marketing Team to execute integrated Sales, Marketing, Loyalty, and digital initiatives effectively.
• Revenue Team Partnership: Work closely with the Revenue team to create targeted action plans by segment, ensuring alignment with revenue goals.
• Team Leadership: Lead and mentor a team of sales professionals, providing regular coaching and strategic guidance.
• Performance Monitoring: Continuously assess sales performance against forecasts and budgets, adjusting strategies as necessary to optimize results.
• Relationship Building: Cultivate and maintain strong relationships with Resort Owners, regional tourism bodies, clients, and key partners.

Do you love people and thrive in the world of hospitality?

Experienced Bartender opportunity 

You will have exceptional guest service, passion for customer service and have proven experience working in a busy bar environment.

This role will also involve coffee making/barista skills

1pm rosters - finish times around 9pm (can vary accordingly to flight delays etc that may occur)

This FULL TIME role will work across both the reception desk and also as part of the reservations team, working a variety of days in each department. This role requires a super fun and friendly personality to welcome our guests to our hotel, and to look after them whilst they stay with us, also a great phone manner and ability to ensure our guests book a wonderful stay with us. 

You'll work closely with the reservations, housekeeping, maintenance and F&B teams to ensure a wonderful guest experience. 

Duties include:

• Check in and out of guests
• Handling all guest enquiries at the desk
• Attending to incoming calls
• Storage and luggage handling
• Reservations and upselling

In this role, you’ll be a key leader in ensuring the smooth daily operations of the resort, training and supporting your team to deliver exceptional service. You will foster a positive work environment while promoting open communication and collaboration among departments.

Responsibilities:

• Lead and motivate the front office team to maintain high service standards for all guests.
• Train and support team members, ensuring they are equipped to excel in their roles.
• Handle guest inquiries and feedback, prioritizing effective recovery and satisfaction.
• Promote open communication and efficiency between departments.
• Foster a workplace culture that prioritizes health and safety, reflecting Accor’s values.
• Support the recruitment, training, and development of the Front Office Team.

If you’re passionate about driving operational success and creating memorable guest experiences, we want you on our team!

Be the face of the hotel, the key point of contact for guests arriving and departing the hotel, and liaise with guests to ensure an exceptional level of luxury service is delivered. Create the Magnifique Moments that last!

As a Concierge team member, your passion for the property, and your respect for our guests’ belongings will ensure that our guests feel welcome as soon as they arrive. 

What you'll be doing:

• Engage with our guests on arrival, departure and during their stay through reception and concierge duties
• Receive guest vehicles and luggage and ensure care is taken to move them to their next destination
• Provide recommendations and information about Brisbane and its surrounds to our guests
• Interact with different departments on a daily basis to ensure that our guests have a seamless experience
• Provide exceptional service and product knowledge to proactively upsell hotel products and services.

As the Outlets Manager at Sofitel Brisbane Central you will organise the daily operations of the restaurant, bar, in room dining and mini bar. You will be passionate about good food and fine beverages, and lead a large team of food and beverage professionals to create memorable experiences for our guests. Reporting to the Director of Food and Beverage, the Outlets Manager is responsible for the overall performance of the food and beverage outlets, including the revenue, cost controls, team performance, quality and guest service experiences.

What you will be doing:

• Deliver luxury a la carte service to guests, greeting and seating and taking orders
• Ensure the food and beverage outlets are operating efficiently and profitably
• Perform stocktake and purchasing for the outlets
• Follow the hotel's food safety and hygiene procedures, ensuring all areas are clean and tidy
• Create connections with guests to ensure their expectations are exceeded
• Assist to recruit, train and supervise food and beverage team members
• Maximise outlet revenue by implementing agreed strategies, practices and promotions
• Liaise with the Conference and Events Sales team to plan and organise special functions in the restaurant and bar.

Reporting to the Venue Manager we are currently seeking super star bartender  to join our dynamic team on the 16th floor “16 Antlers” creating memories for our guests .  This role is suitable for someone who is experienced in a similar role, &  knows how to ensure our guests have a great experience.

What is the role all about:

• Ensure efficient, friendly and professional service is provided to all visitors.
• Create & serve, standard & specilaised beverages to order.
• Follow procedures to protect and maintain bar service equipment.
• Set up & pack down of bar & venue to a high standard
• Ensure all mise-en-place is completed prior to guests’s arrival.
• Work cohesivley within the team

Are you passionate about driving revenue in the Meetings, Incentives, Conferences, and Exhibitions (MICE) sector? We’re seeking an experienced Business Development Executive to implement proactive sales strategies targeting the corporate segment and MICE business group for our landmark property.

Your responsibilities:

• Develop and execute a personal sales plan with regular follow-ups to adapt to market needs.
• Conduct market research to uncover new MICE opportunities and provide valuable market intelligence to the Director of Sales
• Collaborate with Accor National Sales & MICE teams to maximize access to key accounts.
• Create and implement effective sales strategies for the conference segment and build relationships with conference and incentive companies to secure new business.
• Represent the hotel at key industry events for maximum ROI.
• Maintain a deep understanding of our offerings and pricing to achieve business objectives.
• Strengthen existing client relationships to ensure retention and growth.

We have the opportunity to welcome a new Guest Service Agent to our Front Office team, to continue to provide exemplary service to our guests. As a Guest Service Agent, you will:

• Provide excellent guest service by responding promptly to guest requests during check-in, check-out, and throughout their stay.
• Maintain control of guest and hotel accounts by ensuring that all charges are accurate and posted on time. 
• Proudly promoting the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling.

Kitchen Attendant
Do you have a heart to serve and love being part of a team? As our new Kitchen Attendant, you will assist in the execution of memorable Food & Beverage experiences for our guests.

What is in it for you:

Access to Qantas Staff Travel program* 
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies and the opportunity to earn qualifications while you work
Opportunity to develop your talent and grow within your property and across the world
Ability to make a difference in the local community through our Corporate Social Responsibility activities    

What you will be doing:

Responsible for the cleanliness and sanitizing of all surfaces                                      Operating high volume, industrial dishwashing equipment                                             Keeping floors and work areas clear of hazards and obstruction
Responsible of the operation of kitchen cleaning equipment.                                          Kitchen food preparation tasks and assisting Lounge Chef brigade 

A career that lets your passion shine

We seek a  General Manager for  Sofitel Brisbane Central, positioned in the vibrant heart of the river city. Are you ready to embody the #SofitelFrenchZest and challenge the status quo?   

This role was made for an authentic leader. Someone with the flair and finesse to weave collaborative and genuine  relationships with all our  stakeholders, someone who can cultivate a welcoming, inclusive environment for both guests and Heartists. A leader with impeccable taste; who  has a health obsession with quality and aesthetics when creating a simply beautiful product and ambience. If you’re looking for an opportunity to lead and inspire  a team of experts and flex your creative flair in the hospitality space, this is the role for you.

Are you a skilled and resourceful handyperson looking for a new challenge? We’re seeking a versatile individual with a diverse range of maintenance expertise. Your responsibilities will include:

• General upkeep of guest rooms
• Managing various repairs throughout the resort
• Conducting preventative maintenance and promptly addressing out-of-order rooms

We value experience in maintenance, strong problem-solving abilities, attention to detail, and effective communication skills. In return, we offer a supportive work environment and opportunities for professional growth.

What You’ll Do

Employee Relations

• Foster a positive and structured work environment which encourages the successful operation of the business, calling upon the necessary processes to deal with disciplinary, grievance and workforce change situations. 
• Work alongside with the function leaders to investigate, document and administer corrective action immediately and effectively to reach the mutual goals of the business and the employee in keeping with the company policy and local labour law.
• Be the champion of the processes to ensure that the leaders understand their role in the process as well as the fair treatment of the employees.
• Ensure a hotel handbook is in place and up to date
• Ensure all SOP’s are rolled out and understood
• Ennismore Way is signed for and understood by all
• Grievance process is known by the team and used where appropriate

Employee Engagement and Communications

• Strive to increase employee engagement by promoting a positive work environment where each employee is informed and proactive about the overall business goals.  Ensure the consistent delivery of business and employee information with transparency so that each employee understands how they contribute to the company’s success. 
• Ensure the engagement champions for the hotel/departmental action plans in order to increase employee engagement and improve engagement scores year on year.
• Labour Turnover to be closely monitored and proactive actions taken with regards to trends and suggestions to People & Culture leader as well as Hotel Manager/General Manager.
• Arrange to have fun at work!
• Townhall/communication meetings to be held.

Recruitment

• Ensure the recruitment of new hires are a fit and match for the Mondrian Brand and understand our ethos and vision. Ensure they are introduced into the Company through Mondrian’s specific on-boarding process.
• Actively promote and market the Mondrian brand as an “Employer of Choice” through advertising collateral and presentations.

Learning & Talent Development

• Ensure Departments have adequate Departmental trainers, and these are well utilised to the business’s needs.
• Work with the Learning & Development leader on a 12-month training needs analysis that align with the hotel business plan.
• Ensure all mandatory training is compliant.
• Work with the Exec Com with regards to the needs of the business and suggest on and off job training interventions that will assist in strengthening the skills of the employees.

Compensation & Benefits

• Ensure annual pay increases are budgeted to the market.
• Any Exec Com roles are interviewed, and packages approved by Regional Heads prior to offering.
• All benefits grids are approved on an annual basis with no deviations to grading or benefits given to colleagues to ensure pay parity

Performance Management

• For all supervisory positions have a transparent development programme in place in conjunction with the People & Culture leader as well as Learning & Development.
• Development of direct reports to give them ongoing feedback and development.
• Ensure bi-annual Talent Review process is conducted and associated documentation maintained to the required standard.
• Facilitate the performance management cycle from probation reviews, annual performance reviews, development plans as well as on the job training.
• Development Plans for all High Potential employees in conjunction with the Learning & Development leader.

People & Culture Metrics

Be the champion of the following metrics and hold the other leaders and General Manager to account, give advice and guidance on where improvements can be made:

• Labour Turnover, reflect and guide on high turnover departments with regards to how to reduce it and share findings with the Exec Com.
• Learning & Development Hours
• Mandatory Training – Employee, Onboarding, Departmental Training etc 100% compliant
• Employee Engagement Score (EES) with action plans and follow up.
• Payroll % of revenue
• Internal Promotions & Transfers process
• People & Culture Audit

Employee Marketing

• Exciting and innovative ways of celebrating and communicating what is important to the employees this could include:
  • Town Hall Meetings
  • Virtual Competitions
  • CSR activities
  • Communication through mixed media
  • Organisational updated and PR on why work for Ennismore

Finance  

• The activities and contribution of the role will impact the performance of the hotel. 
• They will act on behalf of the business to work through complex situations and reduce risk, interpreting and implementing company policies and employment legislation as appropriate.
• They will be required to exercise sound judgment and integrity at all times to ensure confidentiality of protected information.
• Be fiscally competent in budgeting, forecasting including the commentary that goes with the documents/meetings.
• Demonstrate full awareness of hotel budget/P&L and work towards achieving it by minimizing expenses and maximizing revenue through suggestions on the payroll forecasts and hiring plans.