Total 145 job vacancies by AccorHotel

What we are looking for:

• Previous experience in a commercial kitchen environment desirable.
• Understanding of food safety requirements.
• Previous cleaning, customer service or hospitality experience.
• A high standard of grooming and presentation.
• The ability and flexibility to work across a 7 day roster, early mornings and late nights.
• Own transport is preferred due to the requirements of the shifts.

What you will be doing:

• Actions cleaning duties within the kitchen, food preparation areas and scullery.
• Operates dishwashing machine as per instruction manual.
• General pantry duties and maintain cleanliness of pantry, fridges and freezers.
• Assist in the preparation of food as directed by the Executive Chef or supervisory team.
• Ensure all kitchens are kept clean and tidy according to current Health & Hygiene regulations.
• Ensure each outlet is supplied with sanitised clean and dry operational equipment.
• To count, sort and prepare operating equipment as required.
• Ensure all operating equipment, crockery, cutlery & glassware is hygienically and safely stored.
• Ensure correct handling of chemicals and equipment as per manufacturer’s instructions.
• To contribute to cost control through energy conservation and the careful use of water, cleaning materials and other appliances.
• Ensure garbage is collected and disposed of correctly from all kitchen areas each shift.

We have an exceptional opportunity for a seasoned hospitality professional to step into a senior leadership role within our Front Office team as a Senior Duty Manager on a full-time basis. Reporting to our Front Office Manager, the Senior Duty Manager will oversee all aspects of Front Office operations including reception, guest relations, reservations, and telephones during shifts, while ensuring the delivery of unparalleled guest experiences.

In this role you will:

• Oversee the seamless operation of the hotel, maintaining our reputation as a market leader in personalized, customer-focused service within the hotel locality.

• Drive the achievement of the hotel's key performance indicators (KPIs) related to RPS, NPS, Loyalty, and room upselling.

• Ensure the effective operation of the night audit function in coordination with the Financial Controller, ensuring accuracy while maintaining guest satisfaction.

• Supervise the handling of VIPs and special guests, ensuring their needs are met and loyalty is upheld.

Sixteen Antlers Rooftop Bar is named for its roof ‘branches’ reminiscent of a deer’s antlers, our intimate space offers a haven of comfortable seating, a selection of boutique beers, cocktails, and quality wines, as well as impressive tapas menu. We are looking for an enthusiastic superstar to lead our fantastic team!

We are seeking a passionate bar manager that represents our service philosophy, with an open minded attitude, flexible to adapt their skills, & the know how to create great experiences.

The ideal candidate will have worked in a similar venue & understands the requirements in a high volume venue, You will have a passion for people, service & delivery of expectations.  They must be able to multitask at a high level whilst developing individual team members and the team as a whole.  You will also have a hands-on management style and flexible work ethic.

As Sixteen Antlers Bar Manager you will:

• Ensure efficient, friendly and professional service is provided to all guests.
• Lead & coach team to ensure venue standards are upheld.
• Work with other leaders & stakeholders
• Maintain effective communication with the team in regards to upcoming events and venue requirements. Eg, weekly meetings with management team and kitchen brigade.
• Set up, pack down and delivery of the bar & all special events
• Proactively creating unique experiences tailored to our guests
• Take the lead as the first point of contact for any feedback from guests, & act on this
• Be knowledgeable of and operate within the outlet and hotel liquor licensing guidelines and House Management Policies.
• Set up procedures to protect and maintain service equipment, correctly recording breakages and carry out regular stocktaking.

Reporting to the Director of Sales & Marketing, we are currently seeking a Business Development Manager to join our dynamic team. This role is suitable for a vibrant sales professional who enjoys working across MICE/GROUPS/ENTERTAINMENT.

What is the role all about:

• Responsible for securing new business and growing market share from existing accounts across MICE, GROUPS & ENTERTAINMENT clients.
• Collaborate with the Director of Sales - MICE a sales plan that includes proactive initiatives to achieve business objectives and budgeted profits for the hotel for Meetings & Events
• Proactively create a sales plan that includes proactive initiatives to achieve business objectives and budgeted profits for the hotel for Entertainment & Groups
• Taking a proactive and innovative approach to acquiring new business.
• Monitor industry trends, competitive landscape, and market developments to identify opportunities for growth
• Represent the property at conferences, tradeshows, networking events, familiarisations, sales missions and on-site inspections
• Prepare and present regular reports on sales activities and results to Director of Sales and Marketing

• Work closely with the Sales & Marketing teams to ensure processes and productivity are continually improved to reach and exceed sales targets
• Work with internal stakeholders to over-achieve on budgeted revenue.
• Travel interstate to visit clients and attend tradeshows as required

What you will be doing:

• Greeting our guests with a beaming smile and a warm attitude to make them feel welcome and recognised.
• Master our products like a pro and find those golden chances to super-size those sales!
• Explain the menu to guests, assisting those with special dietary needs or preferences as well as provide suitable assistance when making recommendations.
• Liaise with the Kitchen on special requests.
• Clear and reset tables as well as ensuring service areas are clean and tidy.
• Maintain standards of hygiene for food handling and presentation.
• Promote a safe workplace by recognising hazards and promoting general OHS practises.

About you:

• Your mission is to inject some good vibes and customer love into everything you do, all while aiming to make customers jump for joy with our top-notch service!
• A go-getter always on the lookout for new ways to enhance our guests' journey.
• Previous customer service or hospitality experience.
• Confident in managing both internal and external clients using your expertise.
• A high standard of grooming and presentation.
• The ability and flexibility to work various rostered shifts, including early mornings (5am), late evenings and on weekends.
• Your Responsible Service of Alcohol (RSA) Certificate - Victoria.

This role is based in our prestigous First Class Lounge, a small fine dining restaurant and lounge area that offers an a la carte menu designed by Neil Perry Consulting.  Service is discrete yet attentive, providing friendly and efficient food and beverage offerings that meets our passengers’ expectations.

• Reporting directly to the Front Office Manager, with regular access to the Hotel Manager your primary responsibility is ensuring a high level of guest service at all times across the hotel.

  As Front Office Supervisor, your tasks and responsibilities will consist of, but are not limited to the following:

• Providing exceptional guest service by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
• Participating in & conducting training and development programs to enhance skills and capabilities.
• Promoting and up-selling hotel facilities through strong product knowledge.
• Maintaining a high level of professionalism and ensuring procedures are followed in relation to guest confidentiality.
• Maintaining procedures & documentation.

Reporting directly to the Front Office Manager, with regular access to the Hotel Manager your primary responsibility is ensuring a high level of guest service at all times across the hotel.

As Night Manager, your tasks and responsibilities will consist of, but are not limited to the following:

• Assist with the management of all operational departments 
• Management of roster, costings and forecasting
• Professional development of Front Office All Rounders, Night Audit and Night Supervisor team to ensure strong succession planning
• Involvement in and management of KPI's for Front Office & guest satisfaction
• Process and assist with check-in, check-out of guests, ensuring all procedures are adhered too.
• Assist in all areas of the hotel to eliminate potential issues including Food & Beverage operations
• Immediately attending to guest requests, and leading by example to other members of the team by being proactive and resourceful.
• Responsibility for the health and safety of all patrons, guests and staff members.
• Overseeing of whole guest experience from Reservation through to departure.

Your ability to ‘surprise’ our guests with your natural bright and bubbly customer service style is what sets you apart from the rest. You are naturally a confident person who is able to approach people and initiate conversation.

You are able to manage your time and can handle juggling numerous tasks at once.

Our sophisticated Cuvee Lounge Bar, located in the heart of Brisbane City, is seeking a skilled and charismatic Bartender to join our team on a Full Time basis. Create memorable mixology whilst indulging your curiosity and passion for different flavours and ingredients. Extending your knowledge of cocktails, spirits and beers, you can delight guests with new taste experiences. Take the pride in serving the drinks they know, just the way they love them and with every perfect serve, the more you can enjoy each day.

• Prepare and serve a wide range of alcoholic and non-alcoholic beverages, including signature cocktails, wines, and spirits
• Engage with customers in a friendly and professional manner, providing recommendations and answering questions about our menu offerings
• Maintain a clean and organised bar area, ensuring compliance with health and safety regulations
• Accurately process customer orders and handle cash and credit card transactions using our POS system
• Collaborate with the kitchen to ensure timely and efficient food service
• Monitor and maintain bar inventory, placing orders for supplies as needed
• Assist in creating new cocktail recipes and seasonal drink specials
• Ensure adherence to responsible alcohol service practices and local regulations.

As our Reservations Supervisor, you will collaborate with the Front Office team to provide efficient and professional service ensuring a satisfying guest experience. You will be a natural leader who thrives on sharing your knowledge and skills with guest service agents looking to expand their own skill set.

In this role you will also be expected to identify and create opportunities for increased revenue, and will be motivated to achieve key financial targets. You will be responsible for ensuring all reservations in the PMS system are up to date and accurate, and will work closely with the Front Office team to ensure details related to new and repeat guests is communicated prior to arrivals.

Reporting to the Portfolio General Manager for Capitaland, we are currently seeking a Director of Engineering to join our dynamic professional team. This role is suitable for an astute & experienced operational professional, who understands the intrinsic nature of an established building & the requirements of a 5 star property.    

What is the role all about:

• Leading and developing a team of maintenance professionals
• Leading a team to plan and carry out preventative maintenance and general repairs throughout the hotel to ensure standards are maintained for guest comfort
• Designing and implementing solutions to improve energy management and conservation
• Contractor negotiations
• ESG Management
• Ensuring the hotel upholds OH&S and fire safety responsibilities
• Audit reporting and monthly maintenance reporting
• Ensure the quality of records for repair work and daily checks as required by local
• Council & Government specifications
• Liaising closely with other departments to ensure minimal impact of repairs and maintenance on operations
• Researching, recommending and liaising with the Portfolio General Manager regarding procedures to improve the overall efficiency of the department
• Carrying out project work as required and/or as required
• Prepare and submit & manage capex proposals

About you:

• You are a creative team-player looking for an opportunity to showcase your creativity. You are comfortable working in fast paced environments and always deliver the best experiences to your guests.
• Knowledgeable preparing and storing pizza dough and pizza sauces.
• Have experience handling the pizza oven.
• You are trade qualified and available to work varied shifts, including early mornings, late evenings, weekends and public holidays.

What you will be doing:

• Supporting the kitchen team with daily operational aspects of the Kitchen and related venues, including conference and events.
• Maintain strict hygiene and safety procedures.

What you will be doing?

• Assist the Night Manager in cross checking and balancing work completed during the day for all outlets on a shift basis.
• Ensure the highest level of customer service is offered and maintained at all times to all guests.
• Provide efficient service for guest registration and departure.
• Maintain accurate guest accounts and provide accurate, helpful information.
• Maintain strict security procedures to ensure guest confidentiality and safety.
• Take responsibility of Night Manager duties in their absence. 

About you

• Previous Night Auditor experience preferable.
• Strong knowledge of Opera PMS.
• Exceptional grooming, presentation and communication skills.
• An ability to work night shifts across a 7 day roster.
• An open, unrestricted driver licence - confidence in driving is essential. 
• Responsible Service of Alcohol Certificate – Victoria.

About you

You are hungry for success, and love the challenge involved in winning business. You will have a proven track record of achievement in sales, preferably in the hospitality and/or tourism industry, and will impress us with your demonstrated ability to transform strong rapport with clients into solid business. Your sales flair will be complemented by strong time-management, reporting, computer and administrative skills.

What you will be doing?

• Managing top accounts for Corporate, Wholesale and Inbound.
• Business Development and Account Management within the Wholesale, Inbound, Retail Travel Agent, Corporate and MICE sectors.
• Working in tandem with Business Development Executive to ensure all leads and potential business is followed up efficiently.
• Develop working plans to meet targets.
• Negotiation of rates and terms and conditions.
• Work with the department to ensure simple clear systems are in place to successfully manage the sale and implementation of any new business

Are you a detail-oriented individual with an eye for detail? Join our Team as a Rooms Attendant! 
As a Rooms Attendant, you'll ensure the upkeep and cleanliness of all suites and rooms in the property, taking care of the guests from the moment they arrive through to their departure; ensuring they have a memorable experience with us. 

Key Responsibilities:

• Cleaning: Regular cleaning duties of guest rooms and storage areas as allocated, to the required Novotel brand standard.
• Guest Satisfaction: Anticipate guest needs and address any issues promptly to ensure a positive experience.
• Inventory Management: Ensure supplies and advertising material in bedrooms and bathrooms are replenished to the correct standards for the room type.
• Teamwork: Collaborate with colleagues to maintain a welcoming atmosphere.

We are seeking an enthusiastic individual who takes pride in delivering warm, welcoming service to join our vibrant team as a Food and Beverage Attendant!. Your friendly demeanor, keen attention to detail, and ability to excel in a fast-paced environment will play a crucial role in creating an unforgettable dining experience for our guests.

In this role you will: 

• Explain the menu to guests, offer recommendations, and provide excellent food/wine pairings. 
• Liaise with the kitchen team throughout the service period to ensure a seamless dining experience.
• Clear and reset tables to a high standard and ensure service areas are clean and tidy.
• Prepare a range of beverages (including cocktails) and espresso coffee to a high standard.

If you have exceptional multitasking skills, and a commitment to excellence, we invite you to bring your talents to our team.

Are you a detail-oriented individual with an eye for detail? 

Join our Team as a Public Areas Attendant

As a Public Areas Attendant, you'll play a vital role in shaping our guests' first impressions of our hotel. Your keen eye for detail and commitment to excellence will ensure that our public spaces are always immaculate.

Key Responsibilities:

• Cleaning: Clean and sanitize all public areas, including lobbies, corridors, restrooms, and conference spaces.
• Guest Satisfaction: Anticipate guest needs and address any issues promptly to ensure a positive experience.
• Inventory Management: Maintain adequate levels of cleaning supplies and report any shortages.
• Teamwork: Collaborate with colleagues to maintain a welcoming atmosphere.

About you

• Experience with local market knowledge in hospitality industry.
• Passion, interest and confidence in coffee, wine & spirits with a focus on locally sourced product, ensuring quality and consistency of our offering.
• A commitment to providing exceptional experiences for our guests.
• Exceptional leadership skills with demonstrated results in developing and motivating teams, your lead by example approach will be infectious.
• Responsible Service of Alcohol (RSA) Certificate.
• A high standard of grooming and presentation.
• The ability and flexibility to work various rostered shifts, including early mornings, late evenings and on weekends.

What you will be doing?

• Assist in leading, mentoring and training the Food & Beverage Operations team.
• Supervise and delegate duties, ensure brand standards are maintained.
• Liaise with kitchen to ensure the highest standard of food quality and visual appeal.

This is a Full-Time role - 38 hours per week.

Do you love people and thrive in the world of hospitality?

Experienced Bartender opportunity 

You will have exceptional guest service, passion for customer service and have proven experience working in a busy bar environment.

This role will also involve coffee making/barista skills

1pm rosters - finish times around 9pm (can vary accordingly to flight delays etc that may occur)

This FULL TIME role will work across both the reception desk and also as part of the reservations team, working a variety of days in each department. This role requires a super fun and friendly personality to welcome our guests to our hotel, and to look after them whilst they stay with us, also a great phone manner and ability to ensure our guests book a wonderful stay with us. 

You'll work closely with the reservations, housekeeping, maintenance and F&B teams to ensure a wonderful guest experience. 

Duties include:

• Check in and out of guests
• Handling all guest enquiries at the desk
• Attending to incoming calls
• Storage and luggage handling
• Reservations and upselling

About you

As an Assistant Front Office Manager, you will show your leadership and interpersonal strengths to maximise the Rooms Operations. You are a driven problem solver with a creative approach to delivering the ultimate guest experience.

What you will be doing?

• Management of the day to day operation of Front Office, Telephones, and Night Audit functions.
• Ensure service standards are maintained in the aforementioned areas.
• Ensure profitability is maximised.
• Ensure customer/guest and staff needs are met.

Be the face of the hotel, the key point of contact for guests arriving and departing the hotel, and liaise with guests to ensure an exceptional level of luxury service is delivered. Create the Magnifique Moments that last!

As a Concierge team member, your passion for the property, and your respect for our guests’ belongings will ensure that our guests feel welcome as soon as they arrive. 

What you'll be doing:

• Engage with our guests on arrival, departure and during their stay through reception and concierge duties
• Receive guest vehicles and luggage and ensure care is taken to move them to their next destination
• Provide recommendations and information about Brisbane and its surrounds to our guests
• Interact with different departments on a daily basis to ensure that our guests have a seamless experience
• Provide exceptional service and product knowledge to proactively upsell hotel products and services.

As the Outlets Manager at Sofitel Brisbane Central you will organise the daily operations of the restaurant, bar, in room dining and mini bar. You will be passionate about good food and fine beverages, and lead a large team of food and beverage professionals to create memorable experiences for our guests. Reporting to the Director of Food and Beverage, the Outlets Manager is responsible for the overall performance of the food and beverage outlets, including the revenue, cost controls, team performance, quality and guest service experiences.

What you will be doing:

• Deliver luxury a la carte service to guests, greeting and seating and taking orders
• Ensure the food and beverage outlets are operating efficiently and profitably
• Perform stocktake and purchasing for the outlets
• Follow the hotel's food safety and hygiene procedures, ensuring all areas are clean and tidy
• Create connections with guests to ensure their expectations are exceeded
• Assist to recruit, train and supervise food and beverage team members
• Maximise outlet revenue by implementing agreed strategies, practices and promotions
• Liaise with the Conference and Events Sales team to plan and organise special functions in the restaurant and bar.

Reporting to the Venue Manager we are currently seeking super star bartender  to join our dynamic team on the 16th floor “16 Antlers” creating memories for our guests .  This role is suitable for someone who is experienced in a similar role, &  knows how to ensure our guests have a great experience.

What is the role all about:

• Ensure efficient, friendly and professional service is provided to all visitors.
• Create & serve, standard & specilaised beverages to order.
• Follow procedures to protect and maintain bar service equipment.
• Set up & pack down of bar & venue to a high standard
• Ensure all mise-en-place is completed prior to guests’s arrival.
• Work cohesivley within the team

We have the opportunity to welcome a new Guest Service Agent to our Front Office team, to continue to provide exemplary service to our guests. As a Guest Service Agent, you will:

• Provide excellent guest service by responding promptly to guest requests during check-in, check-out, and throughout their stay.
• Maintain control of guest and hotel accounts by ensuring that all charges are accurate and posted on time. 
• Proudly promoting the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling.