Total 233 social responsibility manager job vacancies in Australia

The role will include the following responsibilities (but not limited to): 

• Negotiation of corporate contracts and experience with MICE;
• Relationship building with key clients and developing new clients;
• Implement quality initiatives which add value to the business and maintain a position of leadership within the team; 
• Ensure the greatest possible exposure of the hotel and its facilities to all potential and existing markets; 
• Increase business from existing channels while creating new business development opportunities; 
• Aid in the preparation of proposals and tenders to support the needs of the business;
• Implement quality initiatives which add value to the business and maintain a position of leadership within the team and
• Understand sales strategy and implement account tactics to achieve these strategies.

Reporting to the Venue Manager, the Bar Manager will be responsible for overseeing the daily operations of the bar, ensuring an exceptional guest experience, and managing a dedicated team of bar staff. Furthermore, your duties will include:

• Ensuring that approved service sequences and standards are established and maintained at all times
• Have an understanding of all licensing and operating legislation which affects the department including the Liquor Act.
• Perform monthly stock takes on all beverage stock and complete timely reporting of inventory management findings.
• Assist in staff rostering and developing training plans for all outlet Team Members.
• Monitor the venue’s budget, control costs and maximise profitability.
• Assist guests with all enquiries and complaints while providing accurate information to guests about property facilities and features.
• Maintain a high level of cleanliness and care of all equipment and materials
• Collaborate with the Venue Manager on events and promotions.

We are seeking an energetic and enthusiastic Assistant Manager to ensure the smooth and efficient running of the Hotel's operation with a high level of customer service provided at all times.  
 

What will you be doing?

• Assist and oversee the day-to-day operations of the Front Office team and working closley with housekeeping, maintenance and Food & Beverage team
• Supervise and monitor team members with true leadership ability that motivates the entire team.
• Take initiative to ensure all interactions with our guests are positive and productive.  
• Ensure the smooth and efficient running of the Hotel's operation in absence of the General Manager/Front Office Manager with a high level of customer service provided at all times.
• Actively resolve complaints and challenges presented by guests/customers to reach a win-win situation.
• Ensure there is management support and presence visible on Front Desk and in the lobby during key times throughout the day.  
• Process and assist with check-in and check-out of guests when needed.
• Respond to and coordinate emergency situations.
• Assist with preparation and service of all-day dining orders and cafe orders 

The Talent & Culture Manager holds a pivotal position in shaping HR initiatives, in line with business objectives. This position plays a crucial part in cultivating a positive workplace culture and formulating policies consistent with Accor values. The Talent & Culture Manager undertakes responsibilities related to legal compliance, diversity, equity, and inclusion, contributing to the overall success of the organization.

Primary responsibilities:

• Workforce planning, talent acquisition, and succession planning.
• Manage employee relations, address concerns, conflicts, and promote a positive workplace culture.
• Promote and foster a diverse and inclusive workplace culture.
• Ensure compliance with labor laws, regulations, and ethical standards.
• Advocate for the processes, ensuring that leaders comprehend their role in the procedure and uphold fair treatment of employees.
• Mitigate legal risks by staying informed about changes in legislation and advising management accordingly.
• Oversee recruitment and onboarding processes to attract and retain top talent through INES.
• Develops and implements comprehensive L&D strategies to address skill gaps and enhance employee capabilities.

• Business development and account management within the wholesale, inbound, retail travel agent, corporate and MICE sectors
• Work with the operational departments to ensure clear systems in place to achieve excellence in customer service and repeat business from managed accounts
• Conducting presentations to consortia, call centres, professional conference organiser’s and bookers of accommodation
• Utilise pro-active and relationship-based sales expertise to drive results
• Target and prospect new companies, autonomously building a robust contact network
• Initiate and cultivate relationships with new clients

All about the role

A rare opportunity to join and lead the of Mr Good Guy.  A pivotal role in the business, the role reports to the Hotel Operations Manager.  The role will suit someone looking to expand or take the next step in their career.   This is a full-time role that will require flexibility with working mornings, nights and weekends.  A sneak peak of what the role entails:

• A full-time role, reporting to the Hotel Operations Manager;
• Ensuring that rosters are compliant with business demands and budgeted manning guides;
• On-boarding and training of all new and current staff, ensuring support is provided to the team at all times;
• Bring a creative element to the venue and work closely with the broader team to curate quarterly promotions;
• Monitor all daily sales, ordering, and costs for the venue;
• Maximising revenue growth opportunities
• Work in conjunction with all stakeholders to ensure smooth venue operations and functions;
• Liaise with the kitchen team regarding menu changes, selling strategies, customer feedback and service issues.

• Provide efficient, friendly and professional service to all guests.
• Lead by example when attending to guest requests.
• Show efficiency in constantly striving to provide total customer satisfaction.
• Take initiative to ensure that interactions with our customers are positive and productive.
• Work together with trust so that Ambassadors and Management meet the goals of the departments.
• Treat customers and Ambassadors from all cultural groups with respect, sensitivity and transparency.
• Implement the Accor values and Accor customer vision to ‘Offer the Best Service to Our Customers’.
• Supervision and support of the Front Office team and other departments when required.
• Ensure that suitable manning levels are maintained at all times across the hotel. Authorize roster changes as required.
• Ensure department policies and procedures are understood by all employees and demonstrated in tasks performed.
• Ensure effective communication of new and updated information regarding policies, rates and general hotel information.
• Ensure strict procedures are followed for all cash/credit, cheque transactions, accounting and banking procedures, issue of keys and guest confidentiality.
• Be proficient in the use of all front and back-office equipment. 
• Ensure preventative maintenance programs are in place. Ensure all areas are maintained tidy and organized at all times.
• Implement training programs for all employees, conduct induction and skills training.

Benefits, Rewards, Motivations

• Industry benefits worldwide on accommodation, dining and lifestyle services.
• Access to daily discounted coffee and Ambassador dinning menu. 
• A unique training platform to enhance your skills and knowledge. 

We seek a driven and goal-oriented Business Development Manager, motivated by results and possessing extensive experience in managing multiple properties and intricate business units. You will benefit from the support of our Commercial and Marketing teams as you engage with diverse customer dynamics.

About the role:

• Source and convert new business opportunities for the Shakespeare portfolio of hotels.
• Achieve performance objectives through effective implementation of Sales, Marketing, Loyalty, and digital initiatives.
• Collaborate closely with Portfolio Sales and Marketing teams to optimize market positioning continuously.
• Partner with the Portfolio Revenue team to attain optimal revpar/revenue/yield results across all business segments.
• Formulate tactical approaches to secure significant business opportunities.
• Participate in regular meetings with Sales and Marketing teams to facilitate key communications and report on activities.
• Review weekly forecasts and market share reports, actively contributing to maintaining business levels and market share.

Are you an enthusiastic and dynamic individual with a passion for the hospitality industry? Do you possess exceptional communication and negotiation skills? If so, we have the perfect opportunity for you to join our team as a Sales Manager for our newly refurbished Mercure Perth on Hay.

As a Sales Manager, you will be an integral part of our growth strategy, responsible for identifying and developing new business opportunities to drive revenue and expand our client base. Your primary responsibilities will include:

• Proactively identifying potential business partners, corporate clients, event planners, inbound operators and travel agencies to establish and nurture strong relationships.
• Collaborating with the marketing team to create and implement effective sales strategies, campaigns, and promotions to attract new business.
• Conducting market research to identify trends, competitive analysis, and opportunities for expansion.
• Pitching our hotel's unique offerings to potential clients and partners through persuasive presentations and negotiations.
• Managing the end-to-end sales process, including lead generation, prospecting, proposal creation, contract negotiation, and closing deals.
• Developing and maintaining a detailed understanding of the hotel's facilities, services, and packages to effectively communicate value propositions to clients.
• Attending industry events, trade shows, and networking sessions to enhance brand visibility and build a strong professional network.
• Collaborating with cross-functional teams at Accor’s Salter Brothers Portfolio Office, including operations, marketing, and finance, to ensure seamless execution of client agreements.

• To lead the strategic direction of the MORRIS in collaboration with the hotel executive team
• To develop and implement appropriate strategies and actions across all market segments, distribution channels and food and beverage outlets, to deliver on the hotel's financial targets and to deliver above market performance
• To understand the Australian digital distribution strategy and ensure that all activities at a hotel level support the strategy and drive hotel performance
• Models flexibility and adjusts others’ and own priorities when managing multiple demands
• Delivers sound business judgment in addressing resource needs and improving efficiencies while balancing associate, customer/stakeholder, and financial results
• To be a brand leader by understanding your brand within the hotel, your brand DNA and your competitors and advocate for the delivery of all brand guidelines across the hotel assets
• To fully leverage all opportunities provided by Accor’s loyalty programs including Accor Live Limitless, ALL Meeting Planner and Accor Plus to drive performance
• To develop and implement an integrated marketing plan that leverages all Accor assets – including brand, digital, and partnerships to drive performance
• Works with revenue management and other functional areas to assist in the development of business segment, revenue stream and/or geographical area sales strategies
• To collaborate and liaise with the Accor National Sales Team to support the delivery targets for each of their designated accounts and to ensure that these accounts are aligned with each hotel's strategy
• To continue to build capability within your team through a process of coaching, mentoring and training
• To build a culture of new business development within your team by identifying new opportunities with existing and new clients through a process of account identification and grading to determine fit for your hotels – new business as a priority
• To lead the development of knowledge and implementation of best practices within your hotel-based team.
• Manage the collateral creation, development and distribution process
• Hands on in negotiating and contracting, following up on leads
• Be able to work from home and come into the establishment when required.
• Securing of Corporate, Domestic, Leisure and Conferencing (internal and external) & Incentive business for the Hotel.
• Monitor and respond to the level of activity of Sales Teams as reported via Accor’s Client Management System ASA
• Drive relationships and preferred programs for Hotel through the corporate office market specialists
• Review weekly forecasts and market share reports and actively participate in ensuring business levels and market share is maintained
• Prepare a monthly Sales and Marketing Report for all areas of responsibility reflecting market intelligence and adjustments to the marketing plan. This report will also reflect consolidated information from the sales and marketing team and the conference and catering team with regard to their sales activities.
• Work with an orientation to the future. Set clear appropriate and well defined objectives. Provide team with clear direction and keep them on tasks. Actively support autonomy and empowerment through appropriate delegation of work. See projects through to completion and ensure key business objectives are met.
• Prepare monthly Sales Report reflecting consolidated information from Sales activities, market intelligence and adjustments to the sales & marketing plan.
• Involvement with Direct Marketing and Telemarketing to PCO’s and Industry Institutions in conjunction with the National Director of Sales
• To ensure commercial rate structures are in place, including contracted dynamic pricing, which are reflective of market positioning
• To lead and advocate for the full utilisation of tools and processes made available by Accor
• To drive the performance of the hotel based team & cluster teams, and their account portfolios to deliver on their targets that ultimately drive hotel performance
• Strive to deliver above-market performance for your hotels, further enhancing Accor’s market share
• Following the budget, manage all paid media expenditures from creative to production to appearance and post-campaign assessment

We are actively searching for an experienced Front Office professional to become an integral part of our brand-new property.

As the Assistant Manager, you are naturally a confident person who is able to approach people and initiate conversation. Your skills of reading the guest and attention to detail are what sets you apart from the rest.

You have an outcome driven approach to performance & results and you strive to achieve excellence in your field.

Responsibilities:

• Lead the Front Office team in absence of management and act as a hotel representative on behalf of the General Manager
• Drive a caring culture for our guests and inspire our team members to create a story unique to each guest’s stay
• Ensure Accor's guest loyalty and recognition program is maintained and delivered to its highest standards
• Connect with guests and colleagues by being your authentic self, creating a sense of belonging through listening and demonstrating empathy
• Be a safety champion and lead by the example by following Accor’s health and safety procedures

About the job…

We are seeking a highly motivated and experienced Business Development Manager to join our team at Novotel Surfers Paradise. This is a Monday – Friday, Full Time position role, based at the property. 

Reporting to the Director of Sales and Marketing, and supported by our Sales Administrator, the role will be responsible for converting incoming leads and generating new business.

Key responsibilities:

• Ensure that all proposals, negotiation and contracts are issued in an efficient and professional manner, ensuring banquet profitability guidelines are adhered to.
• Represent the property at conferences, tradeshows, networking events, familiarisations, sales missions and on-site inspections
• Implement  a sales plan that includes both proactive and reactive initiatives to achieve business objectives and budgeted profits for the hotel
• Maintain and manage a client database
• Prepare and present regular reports on sales activities and results to Director of Sales and Marketing

As our full-time Night Manager, you will be leading our overnight Hotel operations each shift. You'll drive financial reconciliations, people management, guest feedback & problem resolution, brand & cleanliness standards. In the absence of senior leadership or the General Manager overnight, you hold the keys. Your invaluable contribution through your reconciliations, balances and checks enable you to know that you have made a difference to the greater good of the Hotel Operation every night shift. 

We are looking for someone to pay a key role in the hotel, our Assistant Manager ensures the smooth operation of the business across all departments and enhances the quality of our guest service. The perfect candidate will be great at managing their time, remain cool under pressure and ensure the team is always having fun!

 

Specific duties include:

• Oversee and support the daily operations of the hotel in the absence of the General Manager
• A driver of guest satisfaction and loyalty recruitment
• Challenge the status quo and continue to grow and innovate in the superior service of our guests
• Taking initiative to ensure that interactions with our guests are positive and productive
• Ensuring that each team member feels valued whilst providing guidance and supporting their learning & development
• Actively resolving guest requests, complaints and challenges
• Be responsible for the health and safety of all patrons, guests and team members

Are you ready to unleash your creativity and catapult a leading luxury resort into the limelight? At Sofitel Noosa Pacific Resort, you’re not just part of our team—you're a key player in shaping an extraordinary experience that starts the moment someone hears our name. This role is your canvas, and your vision will inspire guests to make our resort their go-to haven for luxury stays, gourmet adventures, and unforgettable events.

As our Marketing Manager, you will champion the Sofitel Spirit by:

• Launch vibrant marketing campaigns that paint our resort as the ultimate destination, encouraging guests to live their most memorable moments with us—from sunlit brunches to starlit celebrations, serene spa days, and 'Instagrammable' moments around every corner. Create visual and experiential content that invites shares and likes, making our resort a must-post destination.
• Using your flair for storytelling to create engaging narratives that resonate deeply with our audience, turning every experience and communication into an invitation to indulge and enjoy.
• Liaising with the global brand team to ensure that all content is current, consistent, and aligns with brand standards across all channels. Facilitate the adaptation of global marketing strategies to local contexts while maintaining brand integrity.
• Working with our agencies to ensure consistency of message, channel and strategy by managing and overseeing the hotel's online presence, including websites, social media platforms, and email marketing channels, ensuring content is fresh, engaging, and reflective of the luxury brand.
• Taking the lead on marketing the hotel’s food and beverage offerings. Develop and execute promotional strategies that highlight the uniqueness of the hotel’s culinary experiences, special events, and seasonal menus to drive patronage and revenue.
• Bringing a creative vision to all marketing materials and campaigns. Oversee the design and production of visual and written content, ensuring it meets the high standards expected by luxury guests. Foster a culture of creativity and innovation within the marketing team.
• Embracing the elegance and excellence of the Sofitel brand, bringing it to life in every campaign, post, and promotion, including our spa.

Does this sound like you?   

• Front Office Management experience with proven success
• A positive, solutions-based focus with strong strategic thinking and the ability to forward plan successfully
• Experience in coaching and developing a team with a passion for performance and development 
• Excellent time management skills 
• A desire to grow your skills and progress your managerial experience
• The ability to work flexibility including weekends
• Previous experience with a PMS - Opera will be highly regarded

• Maintain the highest level of customer service, exceeding guest expectations at every opportunity.
• Lead, motivate and manage all Front Office ambassadors, ensuring the efficient completion of all duties.
• Direct and coordinate lobby activities, fostering a welcoming, luxurious and efficient environment.
• Conduct regular training sessions to enhance ambassador skills and knowledge.
• Collaborate with other departments to ensure timely resolution of guest requests, such as Housekeeping, Engineering and Food & Beverage.
• Drive revenue through promoting upselling strategies within the team while setting targets and incentives
• Champion loyalty as you promote the Accor Live Limitless program and provide an exceptional level of service and care to our most loyal members.
• Devise departmental rosters in line with occupancy and business demands, while remaining aware of and in line with budgets.

Novotel Surfers Paradise is looking for a passionate Assistant Food & Beverage Manager ready to steer our team towards unparalleled success.

About Novotel Surfers Paradise…

Novotel Surfers Paradise features 408 well-appointed rooms, located in the heart of iconic Surfers Paradise and our beautiful beaches.  Featuring a variety of dining options including: The Restaurant, Blvd Café and Bar, Pool bar, in-room dining, 6 Conference rooms, off-site catering, pool, spa, tennis court and gym.

About the job…

This is a rare opportunity for a career-focused food and beverage professional with strong leadership and financial management skills, with extensive wine, spirits and cocktail knowledge to lead and develop our beverage department. 

Working with and reporting to our Food & Beverage Operations Manager, the Assistant Food & Beverage Manager is responsible for delivering a profitable wine and beverage range with a focus on quality and appeal. The Assistant Food & Beverage Manager is responsible for the execution of industry-leading service, meeting financial targets, inventory management, training, succession planning and business development.

Your ability to effectively collaborate with the team, your entrepreneurial approach, your passion for food and beverage and guest experience, and your ability to generate revenue will all play a significant part in how successful you will be in this long term position with room for personality and passion.

• Manages in compliance with all local, state and Federal beverage and liquor laws;
• Implements agreed upon food and beverage policies and procedures throughout the property;
• Understands beverage control including days on hand, perpetual inventory, bar par levels, portion control, costs controls, beverage potentials, mix of sales analysis for beverage, issue & returns, food standards, and stock takes;
• Comprehends budgets, operating statements and payroll reports as needed to assist in the financial management of department;
• Empowers team to provide excellent guest service and emphasises guest satisfaction, loyalty guest recognition and a focus on continuous improvement;
• Maintains food handling and sanitation standards;
• Lead planning and development of menus.
• Delivering on our Accor Live Limitless loyalty promise
• Maintaining operational systems, promoting best practise processes and procedures, as well as finding new and creative methods to conduct business.
• Delivering on the Novotel brand promise in all interactions
• A commitment to the further development of your skills and experience as a beverage professional.
• Involvement in future planning and the execution activations and special events.

Take your Revenue Management career to the next level with this exciting opportunity where you will be part of a team supporting a Hotels Portfolio of 12 properties located across Australia and New Zealand.

Employees can work from any of the Strata properties across Australia located in Brisbane, Sydney, Bunker Bay, Port Douglas, Palm Cove, Melbourne, Magenta Shores or in New Zealand located in Auckland.

We have 2 Revenue Managers roles currently available.

What will you be doing?

• Responsible for a portfolio of Strata hotels and collaborating with the HMA Strata team to provide revenue management services to the Strata Hub.
• Maximise revenue to achieve budgeted targets and position the hotels to continuously increase market share.
• Optimise the business mix, develop segments strategies and work closely with department heads to achieve the desired mix.
• Focus on trend recognition, demand anticipation and opportunity analysis.
• Development and implementation of systems, practices and tools aimed at these revenues through balancing demand and revenue maximization techniques.
• Ensure optimal presentation and amplification of business opportunities through direct and indirect channels.

What you will be doing:

As Reservations manager, you will be responsible for achieving maximum revenue through the effective selling of room reservations and other ancillary revenue to our guests via the telephone, e-mail or other channels deemed appropriate by the company.

You will manage the Reservations Sales Agents team and will establish ongoing on-job training programs within the department to achieve financial and service quality targets.

Your experience and skills include:

You are a professional and talented individual who is looking for a new challenge and wants to join a fast paced and high performing team renowned for their approach and delivery of unparalleled service.

Natural team player who is an avid learner, adaptable and has exceptional interpersonal and communication skills.

You have strong customer care skills as well as the ability to work under pressure, with excellent attention to detail.

You are confident about your technical knowledge of hotel booking systems, including Opera.

We are currently seeking a Meeting and Events Sales Manager for a fixed term of 5 months as a parental leave contract. Reporting to the hotel’s General Manager, your focus will be on stimulating new business whilst building and maintaining long term value-based client relationships. 

Responsibilities include:

• Manage all reactive Meeting and Event enquiries
• Proactive Sales to achieve budgeted Meeting and Event revenues
• Coordinate execution of Meeting and Events with other involved departments
• Drive sales to ensure conversion targets are achieved and monitor success regularly
• Conduct client site inspections
• Weekly and monthly reporting on performance of Meeting and Events

We are pursuing an Assistant Restaurant Manager for the Noosa Beach House Restaurant;  located at Sofitel Noosa Pacific Resort, one of Australia’s leading five star resorts; and located in the heart of Hastings Street. Your primary focus will be on providing exceptional customer service, ensuring a luxurious dining experience, and managing the restaurant team to deliver outstanding results. You will be tasked with maintaining high standards of food quality, service, and ambiance, while also driving revenue and profitability. In addition, this will include any administrational tasks required to achieve and maintain the above-mentioned standards and guest experience.

You will be:

• A hands-on leader who drives guest experiences and relationships;
• Have a passion for food and beverage, with sound knowledge of wines and local food influences;
• Collaborate with the Restaurant Manager to create innovative concepts for special events and promotional activities;
• Highly organised, you will ensure that we have an efficient restaurant operation, as well as maintain high productivity, quality, and customer-service standards;
• Aware of financial metrics and capable of driving & maintaining revenue whilst managing costs and payroll.

As a Food & Beverage Manager, you will strategically lead the team to take guest satisfaction to the next level.

Reporting to the Operations Manager, this role will be responsible for the following:

• Manage Platform 818 Restaurant, Eve’s Bar, Room Service, Conferencing & Events to ensure quality and efficient service and standards whilst delivering a memorable guest experience.
• Review and analyse the daily operational needs maintaining beverage, labour, product and expenses on budget.
• Develop, implement and maintain quality standards for all Food and Beverage outlets, including the supervision and direction of the Food and Beverage team.
• Work closely with the Executive Chef and kitchen team to ensure Food and Beverage service is an exceptional guest experience.
• Recruit, manage, train, develop and inspire the Food and Beverage team.

Leading from the front, you will join a team who are highly guest focused delivering exceptional guest service, whilst proactively driving and maximising revenue and upselling programs. You will  have direct responsibility of managing the Front Office division which encompasses Reception, Concierge, Driveway, Guest Relations, Club Lounge & Housekeeping.

You will have the opportunity to create and drive strategy for the Front Office operations. This role will be both challenging and rewarding as the successful candidate will gain commercial acumen, product development and leadership skills in a luxury environment.

We are seeking an energetic and enthusiastic Casual Night Manager to ensure the smooth and efficient running of the Hotel's overnight operation, ensuring maximum guest satisfaction as well as the safety and security of the property.

What will you be doing?

• Provide efficient guest services including check in/out, request handling and providing hotel information
• Settle and maintain guest accounts, ensuring cashiering is accurate
• Maintain strict security procedures to ensure guest confidentiality and safety
• Maintain the hotels standard of professionalism
• Be analytical and possess an eye for detail
• Assist the Front Office Manager and General Manager in a variety of check and balance procedures
• Prepare and deliver food from the all day dining menu and cafe as required.