Total 286 service centre manager job vacancies in Australia

Reporting directly to the General Manager, you will work closely with the heads of departments to ensure the smooth running process of the business operation. This role requires a combination of technical expertise, hotel knowledge, and effective communication to coordinate maintenance, repairs, and improvements within the hotel's shared facilities. Your responsibilities will include:

• Maintenance Oversight: Regularly inspect and assess the condition of the hotel's infrastructure to identify and address maintenance issues promptly. Coordinate routine maintenance tasks and prioritize repairs based on urgency and impact on guest experience, together with ensuring legal compliance, Inter React management and the Preventative Maintenance Program is adhered to.
• Vendor Management: Collaborate with external vendors, contractors, and service providers to ensure timely and high-quality maintenance services. Negotiate contracts and agreements with suppliers for cost-effective and reliable services.
• Assist Front Office, Night Audit, Maintenance and Housekeeping teams in the successful operation of their department with a key focus on:Customer service, customer relations, sales, correct room allocation, FO reports, innovative packages, yield management; ledger administration, staff costs, reporting, reservation systems.
• Managing staff schedules to ensure that there are enough employees on duty at all times to meet customer demand.
• Complete month-end reporting.
• Developing and implementing strategic plans for their division in order to meet company goals and increase revenue.
• Strive to implement the Accor Vision and demonstrate active use of Accor Values.

We are looking for a part-time Guest Service Agent who has a passion for engaging with and assisting guests and colleagues.  You will be assisting the Front Office Duty Manager with the daily tasks on the Front Desk. This role offers a great development opportunity to grow your skills and confidence in a busy hotel right in the heart of Melbourne, and to join the Accor group of hotels.

Your responsibilities will include:

• Providing a unique and personalized guest experience for each guest at our hotel by creating rapport with guests and using creative and personal ways to exceed guest expectations.
• Assisting reservations with booking requests
• Taking and directing all incoming calls
• Providing Concierge service, including giving insight to local activities and assisting in tour booking requests
• Assisting guests with luggage to and from their room
• Maintaining the presentation of the front desk and hotel lobby

In this role you will:

• In liaison with F&B management leaders, responsible for the day-to-day operations of the Spice Central Kitchen and Bar, Conferencing and In Room Dining operations
• Deliver personalised service with passion and professionalism, constantly striving to maintain and exceed our guests’ expectations and Heartist Service philosophy
• Animate the restaurant and bar to make it a fun, unique and enjoyable experience for all guests through creative activations, events.
• Control the beverage stock and carry out regular stock takes.
• Familiarize yourself with VIP and regular guests to ensure their requests and needs are met.
• Be knowledgeable and operate within appropriate outlet and hotel liquor licensing guidelines and House Management Policies

We are seeking an energetic and enthusiastic Full Time Night Manager to ensure the smooth and efficient running of the Hotel's overnight operation, ensuring maximum guest satisfaction as well as the safety and security of the property.

What will you be doing?

• Provide efficient guest services including check in/out, request handling and providing hotel information
• Settle and maintain guest accounts, ensuring cashiering is accurate
• Maintain strict security procedures to ensure guest confidentiality and safety
• Maintain the hotels standard of professionalism
• Be analytical and possess an eye for detail
• Assist the Front Office Manager and General Manager in a variety of check and balance procedures
• Prepare and deliver food from the all day dining menu and cafe as required.

Reporting directly to the General Manager, you will have the responsibility of overseeing all aspects of the accommodation operations, including front office, housekeeping, and guest services. You will ensure the highest level of guest satisfaction by maintaining high standards of service and operational efficiency. You will be responsible for the following: 

• Ensure guest history database maintenance systems are in place.
• Ensure all rooms related areas comply to brand standards.
• Conduct inspections to review, monitor and upgrade performance of the department through dissemination of information, explaining new directions, policies and procedures.
• Communicate a clear and consistent message regarding departmental goals to produce desired results.
• Monitor and promote room rates, specials, and promotions at the residence.
• Review reports and financial statements to determine Rooms operations performance against budget.
• Demonstrate and communicate key drivers of guest satisfaction for the brand’s target customer.

This full time  Assistant Manager - Nights  role reports directly to the Front Office Manager, you will be responsible for supervising and training the Front Office team and all guest interactions that occur overnight.

As a Assistant Manager (nights), your tasks and responsibilities will consist of, but are not limited to the following:

• Effectively manage the daily reconciliation of the Hotel outlets including reception
• Check and prepare reports and statistical information in accordance with service standards and auditing procedures during the night shift
• Represent the General Manager in their absence, holding responsibility for the smooth and efficient running of the Hotel's overnight operation
• Deliver guest service to all guests and handle any guest complaints
• Process and assist with check-in, check-out of guests, ensuring all procedures are adhered to.
• Provide guidance, support training and leadership to all employees
• Assist in all areas of the Hotel as required to eliminate potential issues.
• Responsibility for the health and safety of all patrons, guests and staff members.

Reporting directly to the General Manager and Director of Sales, this hands-on role is integral in leading the Food & Beverage operation to success. You will be responsible for multiple Food and Beverage outlets including Sen5es Restaurant & Bar, Fenians Irish Pub, Room service and Banquets. 

Your key responsibilities will include:

• Driving the management of all outlets ensuring that revenue is maximised and costs are effectively controlled
• Completing regular departmental forecasts and deliver on financial targets
• Developing a strategic plan (in conjunction with the Executive Chef and General Manager) for the Food and Beverage operations to ensure long term profitability
• Conducting regular analysis on all outlets and operations to continuously improve productivity, quality, market competitiveness and service standards.
• Implement marketing plans for each outlet to maximise revenue opportunities
• Undertaking projects within the Hotel at the direction of the General Manager
• Implementing and maintaining operational and brand standards and procedures across all outlets.
• Leading team performance management and development.

Reporting to the Director of Sales and Marketing, this is a pivotal role in the team, where a self-driven proactive approach is paramount.

You will:

• Drive sales to ensure revenue and conversion targets are achieved for C&E business including Residentials.
• Liaise with the entire operations team to ensure high quality, impeccable service and experience is provided.
• Provide quotations for conference and events proposal covering venue, function, menu and accommodation costs ensuring revenue is maximized.
• Lead the reactive sales team including the overall coordination of events and conferences.
• Host high value client site visits and develop future business pipeline from repeat clients.
• You will be motivated, organized and outgoing by nature with the drive to continually learn and progress your career.
• Strong attention to detail and drive to succeed.
• Extensive experience in hotel Conference sales with a strong commercial acumen.

Reporting to the Director of Sales and Marketing, this is a pivotal role in the team, where a self-driven proactive approach is paramount.

You will be:

• Developing, managing and optimizing marketing content (yearly marketing plans), for all channels, focusing on increasing online performance, driving visibility/traffic and sale conversion across multiple segments.
• Lead the creation and management of compelling content and storytelling that aligns with marketing goals, business strategy and brand standards, ensuring high engagement across all channels.
• Developing and managing social media content, promotions and food & beverage initiatives.
• Developing creative advertising, copywriting, hotel collateral, direct mail, photography and overall internal initiatives including collateral design.
• Prospecting and managing key partnerships.
• Responsible for internal and external communication including the management of media and PR agencies.

About you

Reservations Manager and Revenue Analyst (Full-Time)

You are a people obsessed person who loves to be part of a high energy, fun and fast paced team. In this role, you will be responsible for execute revenue strategies, continually monitoring our performance to ensure we remain leaders in the market. Your exceptional leadership skills, attention to detail, and ability to manage a team will be crucial to ensuring the success of these events and the satisfaction of our guests. 

• Must have experience in Front Office or Reservation in Hotel
• Full Time Australian Working Rights

Here are the details of main responsibility. 

RESERVATIONS

• Ensures the correct procedures are followed when receiving, processing and confirming hotel reservations ensuring maximum yield.
• Ensures the smooth operation of the Reservations Department
• Ensures the Reservations Department maintains a high level of guest satisfaction, through contributing to high hotel NPS & RPS score.
• Take lead of the customer journey by communicating daily with other departmental leaders to ensure smooth overall guest satisfaction.

REVENUE ANALYST

• Maximize revenue to achieve budgeted and forecasted revenue targets. 
• Focus on trend recognition, demand anticipation and opportunity analysis. 
• Develop and implement systems, practices and tools aimed at these revenues through balancing demand and revenue maximization techniques.
• Maximize market performance to achieve RGI, MPI goals.
• Ensure optimal presentation and maximization of business opportunities through brand websites, 3rd party websites, CRO and GDS.

Relevant Duties 

• Maintain control of all bookings & hotel inventory ensuring the hotel is filled to its capacity at the maximum yield rate. 
• Establish, in conjunction with the Revenue Manager & General Manager, financial performance targets for revenue, expenditure and market share and ensure department achieves these targets.
• Ensure that strategies and practices are in place to facilitate the efficient and effective staffing of department to achieve financial and service quality targets.

Elevate your career by joining the prestigious Sofitel Brisbane Central, where excellence is not just a standard but a way of life. As a member of our team, you will play a significant role in delivering unparalleled service to our valuable guests, contributing to the epitome of luxury hospitality.

A positive demeanour, impeccable personal presentation, and the ability to greet guests with a warm "Bonjour" are essential prerequisites for this position.

• Assist in the management of the day to day operation of Concierge, Porter and Valet services
• Full utilisation of the Front Office Concierge systems ensuring accuracy in use and a range of reports to meet operational needs are produced
• Provide regular training and development opportunities for the team
• Assist in the preparation of Front Office Concierge monthly reports, commenting on key performance indicators as required
• Ensure public areas are clean and well presented with regular monitoring
• Ensure all incidents, inspections and discrepancies are recorded in duty logs.

About you

Your ability to ‘surprise’ our guests with your natural bright and bubbly customer service style is what sets you apart from the rest. You are naturally a confident person who is able to approach people and initiate conversation along with a strong knowledge of the hotel its and surrounding area.

You are able to manage your time and can handle juggling numerous tasks at once but still able to follow procedure and maintain a high awareness of security. You have an outcome driven approach to performance and results. Strive to achieve excellence in your field.

What you will be doing?

• Coordinate and manage the day to day operations of the hotel whilst leading and inspiring the team to enhance the guest experience – every guest, every interaction, every day.
• Be proactive and resourceful when attending to guest requests.
• Take initiative to ensure that interactions with our customers are positive and productive.
• Have the necessary skills and training to actively resolve complaints and challenges presented by customers.
• Provide guidance, support training and leadership to all employees.
• Monitor training and offer guidance to employees whilst on shift.
• Assist in all areas of the hotel during peak times to eliminate potential issues.
• Responsibility for the health and safety of all patrons, guests and staff members.
• Available to work varied shifts from early mornings to late evenings, including weekends and Public Holidays.

This role would suit someone passionate about the industry and Food & Beverage in particular who’s ready to own the operations. Working alongside an experienced Executive Chef, and an engaging and passionate team, this is a great time to be part of the Pullman Sydney Hyde Park crew. Join us and make your mark and elevate our Food & Beverage and conferencing operations in 2024!

More about the role:

• Direct & drive the management of all the food and beverage outlets within the hotel in order to maximise profitability and end to end superior guest service
• Implement all Pullman brand standards and specifications within the hotel Food & Beverage
• Work closely with Sales & Marketing to develop actions plans and promotional activities to stimulate sales and profit whilst controlling operational expenses
• Oversee the daily operation of the Banquet Operations in conjunction with the Kitchen team and our C&E sales team
• Establish and maintain effective employee relations and drive employment engagement
• Develop and action departmental strategic plans and goals for each year
• Complete weekly/fortnightly/monthly forecasting and reporting

Reporting directly to the Operations Manager, you will be overseeing the Front Office function at a leadership level, whilst ensuring the highest level of guest satisfaction, and leading a team of dedicated professionals to deliver unparalleled service. You will be responsible for the following: 

• Ensureing hotel targets around RPS, NPS, Loyalty and room upselling are met to ensure KPI’s are achieved.
• Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis and simple configuration changes to ensure an efficient and effective system.
• Train, supervise, and motivate front office staff to provide exceptional service and maintain a positive work environment.
• Prepare revenue and occupancy forecasting, as well as Front Office monthly reports, commenting on key performance indicators in order to drive the financial performance of the hotel.
• Monitor all VIP’s, special guests and their requests to and their needs are met and loyalty is maintained.
• Collaborate with other departments to coordinate guest services and ensure seamless guest experiences.
• Strive to implement the Accor Vision and demonstrate active use of Accor Heartist Values in order to lead by example.

The Guest Service Agents are the first and last impression at the hotel. They are the central point of contact for guests and can really transform a stay into an experience. While the role includes check-ins, check-outs and occasional reservations, the real excitement comes from creating friendships with guests and creating memorable moments.

Reporting to the Guest & Residents Experience Manager, you will be responsible for exceptional customer service to our guests and residents by responding to their requests promptly, and providing them with an efficient check-in and check-out process. In this role you will be required to utilise the hotel PMS to accurately process and input all reservation types within the same working day. You will respond to guest calls promptly ensuring an outstanding guest experience and will maintain a positive selling approach to maximise yield in both occupancy and rates. You will be required to maintain a high level of professionalism at all times, ensure guest confidentiality, and follow procedures and processes in regards to credit and cash transactions. 

Novotel Newcastle Beach have an excellent opportunity for a fulltime Restaurant Manager to join our team.

The successful candidate will report to the General Manager and be responsible for overseeing the daily activities, managing the team, and ensuring the overall success of the restaurant. This position requires strong leadership skills, a passion for delivering excellent service, and a commitment to maintaining high standards.

• Support & assist in recruiting, training, and developing a skilled and motivated restaurant team.
• Work closely with the team to execute and enforce standard operating procedures.
• Oversee daily operations, including staffing, inventory management, and compliance with health and safety regulations.
• Collaborate with kitchen staff to ensure seamless coordination between front-of-house and back-of-house operations.
• Respond to customer feedback, address concerns, and implement improvements to enhance the overall dining experience.
• Contribute to cost control initiatives, including inventory management, labor scheduling, and waste reduction.
• Ensure compliance with food safety standards, sanitation guidelines, and health department regulations.
• Monitor and maintain the quality of food and beverages served, addressing any issues promptly.

Reporting directly to the Hotel General Manager, this hands-on but autonomous role will be responsible for the efficient and effective operation of the Talent & Culture (HR) Department. You will work 3 days per week in a 0.6 FTE role with some flexibility in days. In this true generalist role, your main responsibilities will include:

• Managing every aspect of the employee lifecycle
• Provision of advice and support to department managers
• Act as the first point of contact for HR queries from the team
• Prepare monthly HR and business reporting
• Manage communication channels through to team members
• Participate strategically in the team engagement action plan
• Manage industrial relations, ensuring legislative compliance and best practices are met

About the role

• Business Development and Account Management within the Meetings and Events market segment, focusing on increasing demand and conversion.
• Implementation of personal sales call plan program with regular follow up on effectiveness, change where appropriate to respond to market business needs
• Conduct Market Research to source new business
• Proactively selling Accor products and services
• Maintain effective communication with the Multi-Hotel Director of Sales providing market intelligence on a regular basis and understanding of competitor strengths weaknesses and ongoing sales activities
• Liaise with Accor National Sales to ensure hotels has access to key accounts and maximise any sales opportunities.
• Assist in developing sales strategies across market segments and implement and monitor effectiveness of same.
• Develop and maintain relationships with third party partners
• Participate and represent hotel at key industry / trade events that will ensure an appropriate return on investment.
• Have a complete understanding of the Hotel’s sales vision, its products, services, and rate structure to fulfil business objectives. 
• Maintain existing customer base to ensure their business is retained by building and developing relationships.
• Ensure penetration of existing accounts to establish greater awareness of hotel and group products/series to maximize sales opportunities.
• Identify and convert sales leads into new business opportunities

We are looking for an experienced, professional and enthusiastic Front Office Manager to lead the Front Office team at the Novotel Newcastle Beach. 

• Foster a positive and structured work environment within the department, which encourages the successful operation of the business, calling upon the necessary processes to deal with disciplinary, grievance and workforce change situations and maintaining well care of Heartists.
• Greet and assist guests in a warm, courteous, and professional manner.
• Handle guest complaints and inquiries promptly, striving to resolve issues to ensure guest satisfaction.
• Ensure guests receive accurate and timely information about hotel amenities, services, and local attractions.
• Handle guest complaints and concerns in a professional and empathetic manner, aiming for swift and satisfactory resolution.
• Effectively manage team roster and meet budget guidelines. 
• Maintain a deep understanding of the local area to provide guests with information about attractions, restaurants, and services.
• Establish and maintain positive relationships with repeat guests, VIPs, and corporate clients.
• Implement strategies to enhance guest loyalty and satisfaction, contributing to positive online reviews and ratings.
• Oversee the front desk team's daily operations, including check-in, check-out, and guest registration processes.
• Monitor room availability, reservations, and room assignments to maximize occupancy and revenue.
• Maintain accurate and organized guest records, ensuring compliance with privacy and security protocols.
• Coordinate with housekeeping and maintenance departments to ensure timely room readiness.
• Proficiently use hotel management software and technology to manage reservations, check-ins, and guest preferences.
• Troubleshoot and resolve technical issues related to front desk systems.
• Act as a key contact for emergency situations, following established protocols to ensure guest safety and well-being.
• Maintain knowledge of hotel evacuation procedures and assist in training staff on emergency protocols.

Reporting to the F&B Operations Manager, the Assistant Restaurant & Bar Manager duties will include;

• Providing leadership and support to our F&B team, empowering them to create exceptional experiences for our guests
• Developing your team and coaching them on internal procedures and service culture
• Liaising with all internal stakeholders to allow for the effective operation of our Restaurant & Bar
• Be a 'Service Spotter' ensuring the Restaurant & Bar environment is well maintained, clean and everything is ready for service
• Be knowledgeable of and operate within appropriate outlet and hotel liquor licensing guidelines and House Management Policies.

Reporting directly to the General Manager, you will work closely with the heads of departments to ensure the smooth running process of the business operation. This role requires a combination of technical expertise, hotel knowledge, and effective communication to coordinate maintenance, repairs, and improvements within the hotel's shared facilities. Your responsibilities will include:

• Maintenance Oversight: Regularly inspect and assess the condition of the hotel's infrastructure to identify and address maintenance issues promptly. Coordinate routine maintenance tasks and prioritize repairs based on urgency and impact on guest experience, together with ensuring legal compliance, Inter React management and the Preventative Maintenance Program is adhered to.
• Vendor Management: Collaborate with external vendors, contractors, and service providers to ensure timely and high-quality maintenance services. Negotiate contracts and agreements with suppliers for cost-effective and reliable services.
• Assist Front Office, Night Audit, Maintenance and Housekeeping teams in the successful operation of their department with a key focus on:Customer service, customer relations, sales, correct room allocation, FO reports, innovative packages, yield management; ledger administration, staff costs, reporting, reservation systems.
• Managing staff schedules to ensure that there are enough employees on duty at all times to meet customer demand.
• Complete month-end reporting.
• Developing and implementing strategic plans for their division in order to meet company goals and increase revenue.
• Strive to implement the Accor Vision and demonstrate active use of Accor Values.

The Tours Manager is responsible for:

• Leading and driving our dedicated Tours department through effective financial management 
• Acting as a senior leader for Kakadu Tourism to make informed business decisions that balance with the needs of the local community and business stakeholders
• WHS, public liability, insurance, recruitment & retention, training, as well as departmental reporting.

Reporting directly to the General Manager, you will oversee the entire housekeeping department, managing a team of 15 employees. Your day-to-day responsibilities will consist of: 

• Direct Recruitment & Training: Interview, recruit, and oversee the training of your team, ensuring staff development aligns with company values and service standards. 
• Prepare staffing schedules, monitor staff attendance, and plan labor to meet the hotel's activity, maintaining cost-effectiveness. 
• Maintain Exceptional Standards: Conduct daily walkthroughs, Oversee the cleaning of guestrooms and public areas, ensuring cleanliness and guest comfort align with Brand standards.  
• Elevate Guest & Client Relations: Enhance the stay of our guests and build strong relationships with clients, ensuring their needs and expectations are surpassed. Handle or resolve all guest complaints and establish amicable relations with hotel guests. 
• Operational Excellence: Lead team meetings, manage inventories, and collaborate with departments to streamline hotel operations. 
• Quality Assurance: Implement audits and corrective measures, continuously raising the bar for quality and guest satisfaction. 
• Leadership & Strategy: Engage in management meetings, contributing to the strategic direction of our operations. 

In this role, you will be the key player ensuring the continuation of top-notch guest services on the overnight shift, while performing management-level audit and financial tasks. As the Night Manager, you will oversee the efficient running of the hotel's overnight operations, ensuring maximum guest satisfaction and maintaining the safety and security of the property. With a keen eye for detail and strong communication skills, you will be responsible for maintaining accurate room accounts, master accounts, invoicing, and guest confidentiality.

Reporting to the Director of Sales & Marketing, you will be responsible for the development of the conference & events sales team and drive revenue strategies to achieve targets.

Your responsibilities will encompass the development of new business opportunities, requiring a proactive approach and initiative. This position involves a proactive element, making it an ideal fit for those who thrive on the excitement of seeking and hunting out new business opportunities. If you have a passion for business development and the dedication to manage a small team, this role is tailored-made for you!