Reporting directly to the General Manager, you will work closely with the heads of departments to ensure the smooth running process of the business operation. This role requires a combination of technical expertise, hotel knowledge, and effective communication to coordinate maintenance, repairs, and improvements within the hotel's shared facilities. Your responsibilities will include:
- Maintenance Oversight: Regularly inspect and assess the condition of the hotel's infrastructure to identify and address maintenance issues promptly. Coordinate routine maintenance tasks and prioritize repairs based on urgency and impact on guest experience, together with ensuring legal compliance, Inter React management and the Preventative Maintenance Program is adhered to.
- Vendor Management: Collaborate with external vendors, contractors, and service providers to ensure timely and high-quality maintenance services. Negotiate contracts and agreements with suppliers for cost-effective and reliable services.
- Assist Front Office, Night Audit, Maintenance and Housekeeping teams in the successful operation of their department with a key focus on:Customer service, customer relations, sales, correct room allocation, FO reports, innovative packages, yield management; ledger administration, staff costs, reporting, reservation systems.
- Managing staff schedules to ensure that there are enough employees on duty at all times to meet customer demand.
- Complete month-end reporting.
- Developing and implementing strategic plans for their division in order to meet company goals and increase revenue.
- Strive to implement the Accor Vision and demonstrate active use of Accor Values.
