Reporting directly to the General Manager, you will oversee the entire housekeeping department, managing a team of 15 employees. Your day-to-day responsibilities will consist of:
- Direct Recruitment & Training: Interview, recruit, and oversee the training of your team, ensuring staff development aligns with company values and service standards.
- Prepare staffing schedules, monitor staff attendance, and plan labor to meet the hotel's activity, maintaining cost-effectiveness.
- Maintain Exceptional Standards: Conduct daily walkthroughs, Oversee the cleaning of guestrooms and public areas, ensuring cleanliness and guest comfort align with Brand standards.
- Elevate Guest & Client Relations: Enhance the stay of our guests and build strong relationships with clients, ensuring their needs and expectations are surpassed. Handle or resolve all guest complaints and establish amicable relations with hotel guests.
- Operational Excellence: Lead team meetings, manage inventories, and collaborate with departments to streamline hotel operations.
- Quality Assurance: Implement audits and corrective measures, continuously raising the bar for quality and guest satisfaction.
- Leadership & Strategy: Engage in management meetings, contributing to the strategic direction of our operations.
