About you
Reservations Manager and Revenue Analyst (Full-Time)
You are a people obsessed person who loves to be part of a high energy, fun and fast paced team. In this role, you will be responsible for execute revenue strategies, continually monitoring our performance to ensure we remain leaders in the market. Your exceptional leadership skills, attention to detail, and ability to manage a team will be crucial to ensuring the success of these events and the satisfaction of our guests.
- Must have experience in Front Office or Reservation in Hotel
- Full Time Australian Working Rights
Here are the details of main responsibility.
RESERVATIONS
- Ensures the correct procedures are followed when receiving, processing and confirming hotel reservations ensuring maximum yield.
- Ensures the smooth operation of the Reservations Department
- Ensures the Reservations Department maintains a high level of guest satisfaction, through contributing to high hotel NPS & RPS score.
- Take lead of the customer journey by communicating daily with other departmental leaders to ensure smooth overall guest satisfaction.
REVENUE ANALYST
- Maximize revenue to achieve budgeted and forecasted revenue targets.
- Focus on trend recognition, demand anticipation and opportunity analysis.
- Develop and implement systems, practices and tools aimed at these revenues through balancing demand and revenue maximization techniques.
- Maximize market performance to achieve RGI, MPI goals.
- Ensure optimal presentation and maximization of business opportunities through brand websites, 3rd party websites, CRO and GDS.
Relevant Duties
- Maintain control of all bookings & hotel inventory ensuring the hotel is filled to its capacity at the maximum yield rate.
- Establish, in conjunction with the Revenue Manager & General Manager, financial performance targets for revenue, expenditure and market share and ensure department achieves these targets.
- Ensure that strategies and practices are in place to facilitate the efficient and effective staffing of department to achieve financial and service quality targets.
