Total 5,954 process improvement manager job vacancies in Others category in Australia

Purpose of the role

This role will be critical in delivering OFX’s e-commerce growth strategy. Reporting to the Head of Corporate Australia, this role will lead OFX’s direct and third-party acquisition efforts in region. Responsible for leading OFX’s ecommerce portfolio expansion, success in role will based on targeting and winning new to business relationships.

The primary objectives of this role include;

• Proactively lead the expansion of OFX’s e-commerce portfolio.
• Scale and activate OFX’s existing online-seller and marketplace partner network.
• Identify, qualify and acquire corporate clients who sell globally either through their own channels or via a globally approved marketplace.

What you do

The role consists of qualifying partner and prospects from the mid-size business segment (SME & ecommerce partner network). You will focus on driving awareness and consideration of OFX’s value proposition through new and existing partner networks as well prospecting and winning directly with end user corporate clients.

• Present and explain OFX’s valuable proposition, products, and services to partner with potential customers.
• Grow new revenue for the A&NZ business by establishing new partners. You will be assigned an annual target with quarterly milestones
• Actively engage and lead prospects through the pipeline and grow through to matured revenue generating accounts
• Collaborate with OFX’s broader operations team to stay updated with new and existing compliance regulations, legal adjustments, product advancements and distribution channels.
• Attend industry functions, such as association events and conferences; provide feedback and information on market and creative trends.
• Intelligently researching, identifying, and tracking new leads and e-commerce opportunities
• Develop and execute partnership and sales strategies to help us reach our product and commercial objectives within the e-commerce vertical

We are actively looking for Infrastructure Manager for a permanent position. This exciting opportunity is with a well-established global IT service provider known for its excellence in the industry.

Responsibilities:

• Develop and implement an IT strategy / roadmap in alignment with the company's overall goals and objectives.
• Manage the IT budget, including identifying cost savings and optimization opportunities.
• Oversee the design, implementation, and maintenance of the company's technology infrastructure, including hardware, software, and network systems.
• Monitor, maintain, and optimise the current IT infrastructure.
• Optimise the existing IT infrastructure, networks, cloud, cyber security, and end-user computing.
• Lead a small team to manage and deliver the IT technical infrastructure stack.
• Stay up to date with the latest technology trends and best practices, and recommend new technologies and approaches that can improve the company's IT operations.
• Manage networks and computer systems in the organisation to ensure optimal performance.
• Manage and Maintain Active Directory and Cloud Applications.

Requirements:

• Minimum 10 years of IT experience, with at least 2 years in people leadership and at least 5 years in management of on-prem and cloud.
• Hands-on technical experience with M365, AWS (Preferably), and Networks.
• Strong Infrastructure background (Servers, Storage, Virtualisation).
• Managing a team of two Senior System Administrators and External Vendors.
• Strong experience with Endpoint Management solutions (Windows SCCM, Intune, Endpoint Manager, etc).

About Us

We specialize in Digital, ERP, and larger IT Services. We offer flexible, efficient and collaborative solutions to any organization that requires IT, experts. Our agile, agnostic, and flexible solutions will help you source the IT Expertise you need. If you are looking for new opportunities, send your profile at [email protected].

Also follow our LinkedIn page for new job opportunities and more.

Zone IT Solutions is an equal opportunity employer and our recruitment process focuses on essential skills and abilities. We encourage applications from a diverse array of backgrounds, including individuals of various ethnicities, cultures, and linguistic backgrounds, as well as those with disabilities.

We are looking for enthusiastic Shift Managers to join the team at our Chinderah Northbound  McDonald’s. We have a variety of FULL TIME & PART TIME postions avalable 

We can offer flexibility to suit your availabilities. Days and hours may change and vary to meet the needs of the restaurant. This position falls under the Fast Food Industry Award.

• As a Shift Manager you are responsible for delivering outstanding QSC (Quality, Service & Cleanliness), sales, people practices and profit on your shifts.
• Supervise employees to ensure that restaurant operations and procedures are adhered to.
• Comply with restaurant safety & security standards to ensure a safe working environment for all employees and customers. 
• Take responsibility and ownership for ensuring food safety is maintained to the highest standard throughout the restaurant.
• Review and monitor guest counts and sales projections to ensure they are aligned to shift targets and restaurant goals.
• Actively seek customer feedback to ensure an exceptional customer experience is achieved, driving repeat business.
• Work within a team to deliver the best quality and experience for our customers.

TOMRA, in conjunction with Joint Venture partners Cleanaway, run and operate the Return and Earn scheme in New South Wales.

TOMRA is seeking an Operations Manager to lead our New South Wales team to manage the network across the state.

As the primary point of contact for Network-related matters, The Operations Manager is responsible for managing the relationship between TOMRA and the NSW Joint Venture, Scheme Coordinator and State Government.

 In addition, the Operations Manager is responsible for ensuring the integrity of the Network. This includes contractor management, contractual obligations to the State Govt and quality of customer experience on site.

Reporting into the Operations Manager are the NSW Field Service team, Partnerships and Field Site team.  

Other duties include:

• Nurture key external stakeholder relationships in order to protect and grow existing business (this may include but is not limited to scheme coordinators, government regulators, joint venture partners, and vendors).  
• Ensure that TOMRA operated RVM (Reverse Vending Machines) solutions are operational and meeting our up-time SLA obligations
• Drive positive financial outcomes by ensuring the commercial and financial viability of the organisation unit  
• Develop a comprehensive account management plan with a focus on customer retention
• Oversee contractual compliance regarding delivery of Network Operator obligations, ensuring the business delivers on uptime and KPI requirements 
• Manage comprehensive account management plan with a focus on customer retention Drive the production of compelling business cases and analysis to support services to our sites and customers
• Work closely with the cross-functional teams to optimally manage requests, workload and key resource allocation 

LegalVision is a market disruptor in the commercial legal services industry. Our mission is to power the success of every business by delivering legal support that is proactive, affordable and commercial, and the key way we do this is through our industry-first legal services membership. We have assisted over 200,000 businesses across New Zealand, Australia and the UK, and we’re just scratching the surface. We were named Law Firm of the Year at the 2021 and 2022 Australasian Law Awards, and a 5 Star Employer of Choice by Australasian Lawyer in 2023.

The Opportunity

As a Client Success Manager, you will be part of our Client Success team that prides itself on providing outstanding service to our 10,000+ clients. We know that exceptional client service keeps our members happy, which is the fuel for our growth.

Our Client Success Managers work with our members to ensure their businesses get the legal assistance they need in an efficient and valuable way. Our best CSMs take the time to understand a client’s business goals and challenges and work collaboratively with the client to deliver effective short and long-term solutions. They continuously work on their legal product knowledge and they are business savvy. They are proactive, organised and diligent. And they never tire of speaking to our member clients!

Key Responsibilities

• Establish relationships with new members and onboarding them to our member platform.
• Drive the value of our membership by supporting members to regularly engage with our Legal team.
• Identify upgrade or extension opportunities and provide quotes.
• Act as the go-to person for any client questions or concerns, including responding to queries about our member platform or the legal services provided by us.
• Action client feedback to continuously improve our membership offering.
• Analyse member usage patterns to identify potential issues and encourage members to get the most value out of our membership.
• Relay feedback on our membership and the client experience to other LegalVision teams to improve the member experience.

You’ll have challenging but attainable KPIs, talented colleagues, supportive leaders and excellent tools to help you succeed in the role. You will receive both formal and on-the-job training to give you a strong understanding of the legal and commercial needs of Australian and New Zealand businesses.

The Ideal Candidate

• Experienced in customer service/account management: You have at least six months of experience working in a customer service or account management role, and are excited to pursue a career in this area. Legal experience is not required for this position, training will be provided.
• Passionate about helping clients: You have excellent client service focus and the ability to problem-solve or sell additional services when appropriate. You’re dedicated to creating support experiences that exceed client expectations.
• Personable, empathetic and understanding: A friendly and professional demeanour will get you far as this role will be client-facing and relies upon identifying and solving client problems.
• Driven, autonomous and efficient: You work independently and take ownership of your own activities and responsibilities. You are constantly looking for ways to challenge yourself and to improve yourself and the systems around you.
• Business and tech savvy: You will be using our innovative in-house technology to assist clients. You pick up new skills quickly. You are able to get into the mind of a business owner and understand their priorities and concerns.

The Perks

• Fast-paced environment with exciting growth opportunities for high performers.
• Talented and energetic teammates across Australia, New Zealand and the UK.
• Ability to earn an additional 5 days of annual leave per year, plus paid birthday leave, volunteering leave, and parental leave.
• Annual budget to spend on external learning and development.
• Regular team socials, drinks and team lunches.
• Vibrant office environment in Surry Hills which is super close to Central Station, and flexible work-from-home options.

Apply today!

If this role sounds like it could be a great next step, we’d love to hear from you. Applications will be reviewed on a rolling basis and will close once the role is filled, so apply early to avoid missing out.

A note to recruiters: we’re all over this role, so there’s no need for you to get in touch. LegalVision does not accept unsolicited CVs or responsibility for any fees related to unsolicited CVs. Thanks!

Who we are, what we do & why we do it

We are Dext, the market leader in accounting & bookkeeping automation software, trusted by over 1 million Small and Medium Businesses (SMBs) worldwide. We serve accountants, bookkeepers and SMBs (through their accountants or increasingly directly via e-commerce).

Our suite of tools makes accountants more productive, profitable and powerful. In doing so we give them back the most precious commodity, time, which they can use to add greater value to their clients.

The role - what you’ll do

We are seeking a new General Manager to lead our APAC region, which includes the direct leadership of the sales function. Reporting to our CRO, Glen Foster (https://www.linkedin.com/in/glenfoster1/ ) who is based in London, you'll run a team of revenue generation specialists with the support of small leadership team who head up Account Management & Customer Success, New Business and Business Development. You'll also have a small Marketing team and a People and Finance team to support on a day to day basis.

Key Responsibilities

• Build, develop and lead a diverse team to deliver against revenue and active client growth targets.
• Represent Dext externally as the senior representative for APAC, owning the strategy and budget needed to win the market. This will include working alongside the Chief Revenue Officer and the Senior Leadership team, to ensure alignment with the global company strategy.
• Provide expertise on local market dynamics and needs. Ensure central functions (esp. product, marketing, CS) understand those needs, and hold them accountable for delivering to them.

Success Measures

• ARR bookings performance of APAC against target.
• Cost Management to P&L goals
• Employee NPS, Retention and Success.
• Customer NPS
• Active client

About you - what we are looking for

Skills

• Ability to recruit, develop and coach the Dext APAC team; managing people on their team for the full 'life-cycle' of their time at Dext
• Building and owning the employee culture in APAC
• Set the strategic direction for the APAC business, translating strategic direction into regional-specific sales and marketing strategies and tangible implementation activities.
• Has a strong grasp of the key business KPIs and has the ability to accurately forecast revenue and costs
• Ability to define, refine and improve marketing, sales and customer success methodologies
• Is experienced at influencing at the highest levels - working both at the C level and also with other directors within the organisation
• Strategically highly competent. Ability to set and execute on a vision which maximises value for us and our customers
• Ability to work collaboratively to create a strong go-to-market proposition for their market, targeting prospects, and translating customer needs, whilst accounting for internal capacity and competency. The output of this work should be a clear plan for achieving predictable, on-target revenue for their market.
• Ability to identify, negotiate and execute strategic partnerships with relevant market players to help drive sales and customer growth.

Knowledge

• Strong understanding of the competitive landscape we operate in; keeps abreast of the value proposition and limitations of competitors within the same space as Dext, as well as newcomers entering the market.
• Clear understanding of our full product suite and the value it can provide customers. Keeps up-to-date with all new releases, and proactively builds knowledge of upcoming features / services into sales strategies for the coming months.
• Experience of successfully managing a commercial team in a fast growth SaaS environment, closing deals at various levels of complexity, and generating expansion revenue. Understands how to lead a multi-functional sales team; ideally should have experience leading the pre- and post- sale commercial function(s) in a hyper-growth environment (+40-50% YoY growth).
• Strong understand of SAAS metrics and KPIs as well as levers to improve performance of key metrics over time

Behaviours

• Committed to collaborative working practices. Experience working across functions and geographies, including Marketing, Product, Finance and Revenue, and able to set standards within the region team for those practices.
• Acts as an Entrepreneur for the region in question, with responsibility for targets, P&L and the team. Strong financial understanding of SaaS KPIs and how they impact the overall strategic company goals.
• Brings gravitas to commercial relationships, demonstrating natural leadership tendencies for your team, throughout the company and for customers.
• Accustomed to working in a fast-paced, ever-changing environment; able to remain calm and focused, and pivot quickly when necessary.

These are our ideal requirements, but we hire based on potential, not just on experience, and we know that some people are less likely to apply for a role if they don’t meet 100% of the criteria. At Dext we are committed to cultivating a diverse, inclusive and empowering culture, so please apply if you meet the majority of these competencies.

You can read more about our Diversity & Inclusion commitments here.

What you will be a part of

We are a highly ambitious, innovative, market-leading FinTech. We are a global, well-funded business but have the dexterity and pace of a scale-up. We are uncompromising in our desire to achieve our best, day-in day-out, and we have three clear values which guide everything we do:

Be Brave - Everyone in the company has a voice to challenge ideas and the status quo.

Be Exceptional - We set high standards for ourselves. We aim to be exceptional at what we do.

Be Together - We are one team. There is no such thing as individual success without team success.

What we will give you - the perks

• Opportunity to join a rapidly growing region in a global FinTech

• Competitive salary and vacation policy
• Comprehensive benefits
• Flexible work environment
• Great community with build your career - regular team events, end-of-quarter learning days, coaching

TMGM stands at the forefront of online trading and investment services, proudly serving as Chelsea FC's Official Regional Online Forex and Trading Partner in Asia Pacific. With a global presence and offices spanning three continents, TMGM has earned its reputation as a trusted CFD trading provider. We embody excellence through a commitment to regulatory compliance, technological innovation, and unparalleled customer service.

Responsibility

• Translation: Translate website content and CRM system interfaces from English to Portuguese while ensuring accuracy, cultural appropriateness, and user-friendliness.
• Market Research: Conduct in-depth research on Portuguese-speaking local markets to analyze competitor activities, identify business opportunities, and provide actionable insights tailored to specific regions.
• Lead generation: Generate leads through various channels, including online platforms, industry events, and networking. 
• Relationship Management: Build and maintain strong relationships with clients through regular communication and follow-up, serving as their primary point of contact.
• Client Support: Provide exceptional customer service to clients, addressing their inquiries, concerns, and issues promptly and professionally.
• Cross-functional Collaboration: Collaborate with the marketing team to develop and implement strategies tailored to Portuguese-speaking markets.

• Both fresh graduates and candidates with relevant working experience will be considered. 
• Native Portuguese speaker with fluent English communication skills. 
• Exposure to marketing research and analysis is preferred. 
• Previous experience in a client-facing role or customer service is advantageous.
• Willingness to work flexible hours to accommodate Portuguese-speaking countries. 
• Possession of a valid working visa for long-term employment, with no sponsorship required. 
• Positive attitude and ability to work collaboratively in a team environment. 

• Join a rapidly expanding international organization, providing you with the opportunity to contribute to its growth and success.
• Collaborate with influential senior stakeholders, leveraging your expertise to create a meaningful impact through your contributions.
• Thrive in a dynamic and high-energy work environment, witnessing the tangible results of your efforts swiftly.

Work in paradise with panoramic office views spanning coastline to hinterland, supporting a dynamic team focused on creating the opportunity for holidays and memories to last a lifetime. 

You will be part of the management team on the Gold Coast Sales Deck, with responsibilities across a geographically spread operation. You will be responsible for the managing of all administration functions and office management of the Sales offices, to ensure a smooth operation of the administrative function.

Embark on your journey with a dynamic team of Sales professionals working flexibly across Thursday to Monday.

Your Role: 

• Accurately prepare contracts and finance documentation on an on-going basis

• Provide training and assist the sales team to ensure compliance with regards to documentation
• Manage all administrative functions within the Sales Offices
• Ensure accurate data entry of records of all customers
• Prepare and distribute daily Sales reports

• Liaise with the Corporate Offices, building relationships with the multi department teams

Reporting to the Operations Manager, you will operate a profitable and sustainable business, maximising a return on capital investment.

You will consider yourself a confident, 'all round' leader, as this varied role will see you, build and maintain successful relationships with employees, guests and key stakeholders.  You will provide a versatile and hands on approach in leadership, support and in all areas of park operations.

What You’ll do

• Overseeing the smooth running of park day to day operations
• Ensuring an amazing guest experience and maintain appropriate levels of quality staff in all areas of Park operations, in order to provide excellence in service standards
• Overseeing asset management focusing on the protection and preventive maintenance of key assets and buildings
• Managing financial budgets in respect to incremental revenue targets and labour and operating costs and monthly re-forecasts
• Capital works project management
• Establishing, monitoring and managing key business performance indicators
• Monitoring and maintaining a high standard of safety of all guests, visitors and employees
• Proven ability to manage and develop staff of all levels

What you’ll bring 

• Previously managed or held an extensive senior role in a holiday park, resort, or similar tourism related role. 
• You will have experienced working in an environment where initiative, organisational and advance planning skills are essential. 
• Previous experience in managing properties with a Food & Beverage outlet will be highly regarded.
• You will demonstrate a flexible attitude to work and the passion to work as part of an operational team who are hands on, confident and have a passion for delivering outstanding guest relations.
• You will possess excellent verbal and written communication skills and have proven evidence of successful financial and strategic management and ability.
• You are a hands-on leader; you walk the talk and can communicate to and manage staff at all levels.

What’s in it for you? 

At Parks & Resorts we are not just about discounts (although you do get these too). We know everyone leads a life of their own and regardless of what stage you are at we have something to suit! 

• Progressive leave and well-being benefits to help you balance all of life's priorities 
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. 
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more 
• “ME” day – one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year 
• Market leading 18 weeks paid primary and 4 weeks paid secondary parental leave entitlements 
• Discounts on all NRMA insurance products including car, home & travel 
• Grow or progress your career and move around the country or across the NRMA Group's business with us. 

Know you belong 

At NRMA Parks & Resorts we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued and connected no matter what background or experience.  We welcome people from all walks of life and embrace unique perspectives.  

Are you nodding your head as you read this?  Ready to roll up your sleeves and really make a difference? Apply now!  We cannot wait to hear from you! 

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks. 

• Coordinate and manage the day to day operations of the hotel whilst leading and inspiring the team to enhance the guest experience – every guest, every interaction, every day. 
• Be proactive and resourceful when attending to guest requests.
• Take initiative to ensure that interactions with our customers are positive and productive.
• Have the necessary skills and training to actively resolve complaints and challenges presented by customers.
• Provide guidance, support training and leadership to all employees.
• Monitor training and offer guidance to employees whilst on shift.
• Assist in all areas of the hotel during peak times to eliminate potential issues.
• Responsibility for the health and safety of all patrons, guests and staff members.

Job Description

We are currently seeking an experienced Building Manager to join our Company, for a long-term stable opportunity to support our team across sites located around the Sydney CBD and eastern suburbs.

To be successful in this role you will be an outstanding communicator and administrator who enjoys the balance of office administration with the activity of site and contractor supervision, project management and issue resolution. You also have the following attributes:

• Emotionally mature person with a positive attitude, responsive to the client's needs and able to effectively manage different personalities.
• Professional presentation, self-motivated, resilient, and efficient
• Works well as a leader and a member of a team
• Capability of following quality management procedures and company policies

Terrific opportunity to join a high performing team and work within a collaborative, and professional environment to unleash your potential!

Major responsibilities will include:

• Successful management of contractors, consultants, and coordination
• Extensive liaison with Owners, Residents, Strata Managers and Committee Members
• Proactive implementation of preventative maintenance programs
• Undertaking reactive repairs including logging, acting, and responding
• Scheduling and arranging statutory certification and inspections of common property.
• Compiling detailed progress reports and maintaining comprehensive records & database
• Act on behalf of the Client in relation to WHS and environmental requirements such as contractor induction, reviewing contractors Safe Work Method Statements and other duties that may be required to ensure the site is a safe place to work and live.

• Assist the Front Office Manager to operate a highly proficient and productive Front Office and communications department of the hotel. 
• Oversee Duty Manager/Supervisors/Team leaders and Guest Service Agents duties and responsibilities in the absence of the Front Office Manager to maximize productivity levels.
• Effective supervision of all guest arrivals and departures ensuring that room allocations and check in/check out processes follow set procedures and are customer focused and tailored to each guest’s needs. 
• Full utilisation of the PMS and other systems ensuring accuracy in use and a range of accurate reports to meet operational needs are produced. 
• Undertake strategies in conjunction with the Front Office Manager to improve employee engagement leading to an increased employee engagement score and satisfaction.
• Plan and assist with recruitment, performance management and training of Front Office ambassadors.
• Maintain the security of monetary floats and ensuring cash handling procedures are strictly adhered to. 
• Liaise with Housekeeping and Engineering to ensure room standards are maintained while meeting guest expectations. 
• Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson. 
• Strive to implement the Accor Vision and demonstrate active use of Accor Values.  

Benefits, Rewards, Motivations

• Industry benefits worldwide on accommodation, dining and lifestyle services.
• Access to daily discounted coffee and Ambassador dinning menu. 
• A unique training platform to enhance your skills and knowledge.