- Assist the Front Office Manager to operate a highly proficient and productive Front Office and communications department of the hotel.
- Oversee Duty Manager/Supervisors/Team leaders and Guest Service Agents duties and responsibilities in the absence of the Front Office Manager to maximize productivity levels.
- Effective supervision of all guest arrivals and departures ensuring that room allocations and check in/check out processes follow set procedures and are customer focused and tailored to each guest’s needs.
- Full utilisation of the PMS and other systems ensuring accuracy in use and a range of accurate reports to meet operational needs are produced.
- Undertake strategies in conjunction with the Front Office Manager to improve employee engagement leading to an increased employee engagement score and satisfaction.
- Plan and assist with recruitment, performance management and training of Front Office ambassadors.
- Maintain the security of monetary floats and ensuring cash handling procedures are strictly adhered to.
- Liaise with Housekeeping and Engineering to ensure room standards are maintained while meeting guest expectations.
- Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson.
- Strive to implement the Accor Vision and demonstrate active use of Accor Values.
Benefits, Rewards, Motivations
- Industry benefits worldwide on accommodation, dining and lifestyle services.
- Access to daily discounted coffee and Ambassador dinning menu.
- A unique training platform to enhance your skills and knowledge.
