Paying claims is the most important thing we do. At TAL our Claims Teams are committed to providing an outstanding claims experience for our customers. TAL’s Claims teams are structured to support the customers of our three key business channels being Retail, Group and Direct. 

Working in the Claims - Retail Income Protection team, this role is accountable for the provision of personal and empathic service to clients and the proficient assessment of life claims in accordance with TAL’s claims philosophy, claims procedures, policy wording, and within stated authority limits.

In this role you will:

• Independently manage a portfolio of claims end-to-end
• Active engagement of key stakeholders to deliver timely outcomes for customers
• Assess, analyse, calculate and finalize claims payments in a timely and accurate manner
• Provide exceptional customer service including management of claims, communication and inquiries
• Liaise with internal and external stakeholders, to ensure the timely and quality management of claims
• Participation in case conferences, peer case discussions, instructing third party service providers

Paying claims is the most important thing we do. At TAL our Claims Teams are committed to providing an outstanding claims experience for our customers. TAL’s Claims teams are structured to support the customers of our three key business channels being Retail, Group and Direct. 

Working in the Claims - Group team, this role is accountable for the provision of personal and empathic service to clients and the proficient assessment of life claims in accordance with TAL’s claims philosophy, claims procedures, policy wording, and within stated authority limits.

In this role you will:

• Independently manage a portfolio of claims end-to-end
• Active engagement of key stakeholders to deliver timely outcomes for customers
• Assess, analyse, calculate and finalize claims payments in a timely and accurate manner
• Provide exceptional customer service including management of claims, communication and inquiries
• Liaise with internal and external stakeholders, to ensure the timely and quality management of claims
• Participation in case conferences, peer case discussions, instructing third party service providers

Our people love to work for us, here’s why!

• Officially B-Corp Certified, a Certified Great Place to Work 2023 and 2021 Best Workplaces winner!
• Competitive salary, free weekly lunches, awesome social events (including a social club – winery tours to museum tours), flexible working arrangements, and amazing headquarters in the CBD.
• Receive mentoring and coaching from industry leaders and plenty of opportunities for growth and promotion.
• Learning and development including internal and external training programs to build your career skills.
• An inclusive and diverse workplace culture centred on health, wellbeing and fun.
• The ability to salary sacrifice for their very own BlueRock shares
• Gym membership after one year of tenure and mobile phone allowance after 6 months!
• We have our very own BlueRock public holidays to give our people the day off, on us!

For more amazing perks of working at BlueRock and employee benefits – head to our careers page!

How to apply

If this sounds like you, then please click on the "Apply" button and follow the prompts. If you think you have what it takes, but don’t necessarily meet every single point on the job description – please still apply. We’d love to see if you could be a great fit and we can't wait to meet you! 

For any questions regarding this opportunity or if you require adjustments to participate in the recruitment process, please reach out to [email protected].

BlueRock is a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.

For this role, only candidates with the eligible right to work in Australia will be considered.

Please be advised that BlueRock or any of its related or controlled entities do not accept unsolicited contact or resumes from Recruitment Agencies. 

Even in 2023 it needs to be said, BlueRock is a workplace committed to equal employment opportunities regardless of age, citizenship, colour, disability, gender and gender identity, marital status, nationality, race, sexual orientation, or veteran status.   

+ LegalVision is a commercial law firm serving clients in the Australia, New Zealand and the United Kingdom

+ We’re disrupting the legal industry and have won numerous awards for our digital marketing strategies

+ Join our team and help take our marketing efforts to the next level

LegalVision is a commercial law firm with a commitment to innovation. We bring together lawyers, marketing mavericks and legal technologists to deliver efficient and cost-effective legal solutions for SMEs, startups and corporates. We were awarded the Best Content Marketing Team by global marketing SaaS software company SEMRush. Join our team and help take our content efforts to the next level.

The Opportunity

We’re looking for Legal Content Writers to join us on a short term basis (up to eight weeks, with the potential for extension) to help produce additional content for our website. This opportunity is ideal for law students seeking casual work (up to three days per week) on a remote basis. The hourly rate including casual leave loading will be approximately $29.

As a Legal Content Writer, you will play a key role in contributing to LegalVision's content marketing strategy – a primary source of leads and website traffic. This is a critical aspect of our business, and an exciting opportunity for the successful candidates.

You will learn and grow with a team that has developed an award-winning business and marketing strategy. We’ve been recognised for marketing, innovation, diversity, client service and more!

Your Responsibilities

• Researching and writing articles for startups and small to medium-sized businesses in the Australia.
• Once you are trained, you will be required to write three articles a day (around 800 words each).
• Writing practical content in plain English will help business owners comply with the law and manage their obligations.
• Making complex legal concepts seem simple while contributing content to our database of over 9,000 articles.
• Building relationships with content collaborators.
• Understanding industry trends and competitor tactics to help optimise marketing spend.

The Ideal Applicant

• A law degree (or one in progress!) and an understanding of Australian commercial law.
• Outstanding written communication skills.
• Strong research skills.
• Superior attention to detail.
• Organised and deadline focused.
• Experience in writing for publications or blogs.
• Experience with Google Docs, WordPress, Google Analytics or SEO.

How to Apply

Attach your CV, academic transcript and cover letter as well as your availability. We will begin reviewing applications in mid-January 2024.

About Us:

CDC Data Centres is Australia’s leading operator of sovereign, secure, world-class data centre facilities.

Headquartered in Canberra with multiple facilities across ACT, NSW, VIC and New Zealand, CDC’s diversified operations provide secure data centre configurations that support co-location, containerised and hyperscale compute environments with all campuses interconnected with high-speed carrier grade networks.

At CDC we are passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone’s unique experiences enable us to deliver meaningful benefits for our people, our clients and communities. Our mission is to attract, retain and grow the world’s best data centre team.

Our people are committed, tenacious and meticulous in supporting our customers. Together, we configure the landscape to meet the security, reliability, connectivity and sustainability needs for today and tomorrow.

About the Role: 

As the Communications Specialist, you play a pivotal role in implementing diverse communication and engagement programs for CDC across multiple platforms. This multifaceted position involves end-to-end project management and leadership for communication plans, covering strategy and innovative development.

 Duties include:

• Develop and oversee content for corporate communication channels.
• Contribute to writing communication collateral, including publications and presentations.
• Aid in executing communication campaigns and initiatives.
• Provide advice to internal stakeholders on brand and communication materials, implementing actions for CDC's reputation.
• Ensure all communication materials adhere to brand guidelines and standards, also supporting the roll-out of External Affairs policies.

 About You: 

 We are looking for someone who has a strong working background within the Communications (internal or external) space; having exposure to communicating with government officials and stakeholders being highly desirable. This role would suit someone who likes to have a hands-on approach, you enjoy increased autonomy and responsibility in business planning and coordinating activities and communication initiatives.

Working Rights: 

Applicants who wish to apply for this position will need Australian Citizenship with ability to obtain and maintain an NV1 Security Clearance.

How to Apply: 

If you are looking for an opportunity to 'Make Your Mark' and play a vital role in a fast-growing Australian Technology company, please submit your resume and cover letter by clicking Apply.

Please ensure you take the time to align you CV with the requirements above. We want to understand how your skills and experience relate to the position you are applying for.

Applications Close: 11:59pm, Sunday 7th of January 2023

About us:

Established in 2007, CDC Data Centres is Australia’s leading operator of sovereign, secure, world-class data centre facilities.

Headquartered in Canberra with multiple facilities in the ACT, NSW, VIC and New Zealand, CDC’s diversified operations provide secure data centre configurations that support co-location, containerised and hyperscale compute environments with all campuses interconnected with high-speed carrier grade networks.

At CDC we are passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone’s unique experiences enable us to deliver meaningful benefits for our people, our clients and communities. Our mission is to attract, retain and grow the world’s best data centre team.

Our people are responsive, innovative and trusted in supporting our customers. Together, we configure the landscape to meet the security, reliability, connectivity and sustainability needs for today and tomorrow.

About the role:

The ICT Project Manager overseeing, organising, and successfully completing designated projects, encompassing proficient reporting, evaluation, and the comprehensive implementation of the projects.

The ICT Project Manager plays a crucial role in making sure that Information & Security projects at CDC run smoothly. They work with people and processes to ensure that projects are completed on time and meet their goals. This includes creating detailed project plans, making sure there are enough resources, and finishing each project on time and within budget. The ICT Delivery Manager also keeps an eye on new developments, making sure that projects stay in line with CDC's vision and design standards. They act like a protector, making sure everything stays on track.

Other responsibilities include:

• Hold overall accountability for the successful delivery of assigned projects.
• Manage a diverse team, including CDC staff, contractors, and service providers, to achieve project outcomes.
• Ensure resource availability and allocation for project success.
• Ensure all projects are delivered on-time, within scope, and within budget.
• Assist in defining project scope and objectives in collaboration with stakeholders.
• Align projects with the Information & Security strategy and enterprise architecture.
• Provide advisory services to enhance business areas through technology solutions.
• Develop and manage the project lifecycle, including planning, progress monitoring, and risk/issue management.
• Maintain necessary registers, documentation, and templates while ensuring compliance with regulatory requirements.

About you:

• Proven working exposure of successful end to end project management and delivery experience (contract agreements, stakeholder engagement, budget management, milestones etc.)
• Experience leading and collaborating with diverse teams, including internal resources and external service providers.
• Strong technical background with hands-on experience in software development, application implementation, enterprise architecture, solution design and web technologies.
• Ability to identify risks and provide effective program mitigation strategies.
• Tertiary qualifications in IT, commerce, business and/or project management desirable but not a requirement.

Working Rights: 

Applicants who wish to apply for this position will need Australian Citizenship with ability to obtain and maintain an NV1 Security Clearance.

How to Apply: 

If you are looking for an opportunity to 'Make Your Mark' and play a vital role in a fast-growing Australian Technology company, please submit your resume and cover letter by clicking Apply.

Please ensure you take the time to align you CV with the requirements above. We want to understand how your skills and experience relate to the position you are applying for.

The Customer Service Manager is a critical role in our business, being the driving force of our brand promise of Security and Customer First value by managing and delivering a world class security and customer experience. As the Customer Service Manager you will be on the ground managing the day-to-day operations of our Customer Service teams in multiple sites.  In Sydney we currently have three sites (Macquarie Park and Artarmon)

You will work collaboratively with your team and stakeholders across the wider business to create an environment that promotes continuous improvement in security, the customer experience and operational excellence.

In this role you will not only be a manager but a leader and mentor to your team members by empowering them to be the best that they can be. You will also manage all recruitment, training and performance management activities for your teams.

This is an initial 12 month Fixed Term position.

Team Summary
Visa Consulting & Analytics (VCA) is Visa's consulting division, serving Visa's clients (including card issuers, acquirers, and merchants) and solving their strategic problems focused on improving performance and profitability.  Drawing on our expertise in strategy consulting, payments, data analytics, marketing, operational and macroeconomics, VCA drives high impact and tangible financial results.

The VCA team within Australia provides a comprehensive range of consulting services and solutions to our clients in Australia and New Zealand, that address unique challenges in areas such as strategic growth, profitability, risk management and digital strategy.        

The Role
We are currently looking for a Sr. Manager to lead VCA’s Commercial and Money Movement Solutions (CMS) Practice for the AuNZSP region. The CMS Practice supports our clients to create and launch market-leading business payments solutions, derive greater value from the active management of their existing business cards portfolios, and identify new strategic growth opportunities. 

As the Practice lead, the Sr. Manager will be responsible for growing the CMS Practice through business development, leading and delivering consulting engagements, and developing new solutions to continuously enhance and diversify the Practice’s client offerings.

In this role, the Sr. Manager will lead a small team of consultants and collaborate with cross-functional experts across Visa’s business to jointly develop client proposals, participate in client sales activities and ensure client engagements are delivered with excellence. The full range of responsibilities are detailed below:

Responsibilities

On a project-by-project basis:

• Prepare client project proposals, clarifying objectives, scope, deliverables, approach, dependencies, roles and responsibilities, draw input from clients, local client relationship managers and functional teams
• Oversee project setup including contracting documentation, stakeholder engagement, interview guides and client data requirements
• Develop a fact base by undertaking client interviews, collecting and analysing inputs such as client data, process flows, policies, competitive, industry and environmental information
• Analyse Visa and client data to conduct benchmarking, identify performance gaps and improvement opportunities
• Collaborate with data science team members to leverage data analytics capabilities
• Manage execution of one or more project engagements, building client relationships, utilising governance frameworks and mitigating or resolving complex problems that emerge
• Identify solutions and recommendations that address client objectives and result in performance improvement, leverage relevant VCA methodologies, frameworks and global best practices
• Design and deliver compelling presentations to illustrate findings, ideas, recommendations within consulting engagements and more broadly and at times support implementation at the client onsite

More generally:

• Identify and surface opportunities for client projects
• Create, develop and maintain VCA IP and consulting offerings
• Continuously build knowledge, surface new insights and produce thought leadership pieces that contribute to practice development and global best practice

Join Visa

A Network Working for Everyone.

Visa Managed Services is part of Visa Consulting and Analytics, the externally facing strategy consulting group of Visa. We draw on our expertise in strategy consulting, data analytics, and industry experience to develop fact-based recommendations to improve client performance. VMS is the delivery arm of the business, and we partner with our clients to implement strategic projects from within their business.

About the role  - Assistant Marketing Manager

We have a few exciting opportunities to join our Visa team as an Assistant Marketing Manager supporting either a business or consumer debit product within our clients Everyday Business Banking portfolio. Unlock your potential in our clients fast paced, dynamic and customer focused environments. 

Embedded at the clients office, you will enjoy working in a collaborative team alongside experts from the internal marketing strategy and planning, product, channel, data and insights, as well as external delivery partners. Reporting into the Senior Marketing Manager, you will be supported by our Visa team to execute flawlessly for our client.

About you

Our ideal candidate has experience executing customer engagement campaigns in the fintech or financial services space. With 3-5 years of experience, this person is energized by taking a task, developing, and managing the pathway through to execution. They will have strong stakeholder management skills and are fundamentally driven by results. If you thrive in a team environment and have a passion for the customer, we want you!

Working Style

Solution-mind set - Able to apply creative problem-solving techniques and championing a client-first approach to marketing when opportunities and challenges arise to meet specific business objectives.

Active Contributor to Team Success - Actively participate as a member of a team. Makes suggestions for achieving team goals or performing team functions, provides necessary assistance to remove obstacles to help the team accomplish its goal.

High-Impact Communication – Able to convey information and ideas clearly and succinctly to individuals and groups in a variety of situations, communicating in a focused and compelling way that drives others thoughts and actions

Building Strategic Work Relationships - Build collaborative relationships to facilitate the accomplishment of work goals. Able to establish good interpersonal relationships by helping people feel valued, appreciated, and included in discussions.

Key experience

End-to-end execution of marketing campaigns rooted in customer insight, taking it from idea to the creative and message the customer will experience.

Experience managing multiple campaigns at once across various timelines, contributing to project plans and timeline, providing updates and raising roadblocks or concerns in a timely manner.

Working closely with internal partners such as customer experience, digital and comms to ensure consistency of message across all channels.

Document processes, key learnings and best practices in artefacts that can be reused across the clients business.

Ensuring all communication consistently meets brand guidelines, compliance requirements and is prepared in accordance with the Brand Marketing and Advertising standard operating procedures.

Being a confident communicator and strong team player with strong analytical, verbal and written communication skills.

You are not expected to have 100 percent of these skills. If you have most of the skills required and this role sounds exciting to you, we would love to hear from you!

Why Work with Us

We are deeply passionate about our people, clients, and customers. We are collaborative, have fun and provide an authentic team culture. You get to take advantage of working across two organizations in state-of-the-art facilities. We offer a competitive salary and other perks. We are passionate about developing our people and helping build their careers. We love to keep great talent and encourage you to learn our business.

Become a valuable member of our team and contribute to our thriving organization. Apply now and show us what you have got!

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.