Job Description

Sales Operations Manager, Client Engagement

Permanent opportunity, Sydney, Melbourne, or Auckland CBD location

Are you looking for a challenging opportunity in an organization with a dynamic, innovative and diverse environment? If so, your future is with Visa.

Team Summary

Visa’s Vision is to be the best way to pay and be paid for everyone, everywhere. We partner with over 16,000 financial institutions globally to build superior payments products and experiences that enable customers, consumers, businesses, large corporations and governments, to pay or be paid. 

Visa’s Client Engagement team oversees our client relationships across a range of leading financial institutions in Australia, supporting our clients to manage and grow profitable payments portfolios. Our objective is to align our client’s goals with those of Visa for the benefit of the customer and for our respective businesses.

The Role

The Sales Operations Manager is a key member of the Client Engagement team. The role is responsible for supporting the Account Executives to deliver the program of work associated with the clients, driving account governance, and leading the execution of our sales operating model.

The role requires strong operational and governance management expertise, underpinned by a solid knowledge of the industry, the clients and Visa.  The role will report to the Director, AuNZSP Sales Excellence and will work collaboratively with the Account Executives and respective client teams.

As the Sales Operations Manager, you will act as the key liaison point between Visa and our key clients, overseeing a wide range of projects and client requests, and ensuring that all activities across the various partnerships are carried out in accordance with the agreed sales operations and governance models and in adherence with the client incentive agreements.

In this role you will:

• Lead the execution of the account operating model (incl. the governance and operations meetings and processes we use to run accounts) both internally and with the client.

• Manage the tracking and delivery of partnership contract obligations, including responsibility for volume forecasting, incentive calculations and payments

• Liaise with client stakeholders to answer ad-hoc requests (including finance, product, marketing, strategy)

• Manage the governance of any applicable agreements connected to the client partnerships. This includes improving upon the design and implementation of the governance framework and operating model.

• Develop processes and program templates for responsibilities such as incentive activity plans, project management and tracking, issue resolution, risk management and stakeholder management.

• Manage the documentation and recording of all program activities, and management of reporting.

• Use reporting tools to monitor portfolio activities and regularly brief business leadership on the performance and status of initiatives.

• Assist with the coordination of executive immersion programs and study tours

• Ensure compliance in accordance with Visa financial controller processes and procedures.

• Ensure team compliance with internal client relationship management processes, procedures and tools.

• Consistently follow Sales Operations practices and participate in the Sales Operations Practice to uplift the client governance frameworks and operations models across AuNZSP  

This role is integral to ensuring our client partnerships are positioned for future success, and that Visa and the client’s joint partnership strategies are executed with excellence. This is an opportunity to make a significant impact in supporting our clients through a period of exciting growth and underpinning the delivery of a range of next generation payments solutions and customer experiences. 

Specific skills and experience you may bring are:

• Confident Multitasker. Able to effectively manage and prioritize a range of activities in a fast-paced working environment

• Analytical Thinking. Using analysis and problem-solving skills to deliver actionable insights

• High Impact Communication. Clearly and succinctly conveying information and ideas to individuals and groups in a variety of situations, communicating in a focused and succinct manner that drives others’ thoughts and actions.

• Building Strategic Relationships. Developing collaborative relationships to facilitate the accomplishment of work goals.

• Active Contributor to Team Success. Actively participating as a member of a partnership team to move the team toward the completion of goals.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

What you get to do in this role:

• Be accountable, manage and lead the ITSM business in the east while also being a key member of the ITSM practice leadership team
• Develop your team and people including coaching, mentoring and specialty skill development for all roles
• Manage and predictably deliver against traditional Professional Services business measurements (e.g. utilization) and proactively drive actions to help ensure future attainment of these measures is possible
• Be the Subject Matter Expert on ITSM best practices and advise customers, employees and partner people
• Drive the continuous improvements of your business, our methodology and service offerings based on field experiences and needs
• Identify areas of ITSM process improvement (efficiency and effectiveness) and recommend solutions that detail pros, cons and risks
• Be accountable to ensure customer engagements that are under your or teams span of control are complete, consistent, high quality, on time and deliver valued outcomes
• Be an active participant, contributor and thought leader in Communities of Excellence for this specialization
• Contribute to the continual improvement of Global Delivery and Practice business processes as well as the maturing of the ITSM Services portfolio, capabilities, expertise, best practices and solutions 

Company:

Description:

We’re Marsh

Marsh is the world’s leading insurance broker and risk advisor. We protect and promote possibility – helping our clients dream bigger, reach further, and plan for the opportunities ahead.

Due to our expanding OHS team delivering to a large client, an opportunity for a Safety Project Manager has become available in Melbourne. The Safety Project Manager will manage a small team of administrators and oversee a number medium to large Health, Safety and Wellbeing projects for our largest client across the Victorian region.

Responsibilities:

• Building trust with our largest client, and a collaborative partnership with all stakeholders
• Develop and support implementation of OHS and risk management solutions to clients
• Provide project management and SME coordination
• Lead internal process improvement initiatives and processes; and provide leadership and coaching to the team, including direct and non-direct reports
• Drive process improvement for project operational efficiencies

Day-to-day this might include:

• Working closely with OHS Consultants to develop and deliver client projects
• Working with other leaders across the team to achieve project outcomes and milestones
• Delivering strategic and operational projects to meet client’s safety and risk management needs
• Maintaining our relationship with our largest client, including operational and strategy meetings, and project management
• Provide clients with strategic and operational solutions to their safety compliance, and risk management needs;
  • Lead and manage client projects through preparing accurate and tailored project scopes
  • Effective resource management for client projects
  • Delivering on client projects, either independently or coordinating a team of SMEs
  • Ensuring project are well scoped, deadlines are met and work is of an excellent quality
  • Establishing effective internal and external relationships to ensure successful project management
• Administration and end of month time management reporting and invoicing
• Travel to client sites across Victoria

Diverse work to keep it interesting:

• All your Project Management skills and expertise are valued and used to solve problems for clients
• Contribute to improving internal processes and procedures
• Seek opportunities for self development
• Through being part of Marsh McLennan we bring the best of global practice in people risk management to the Australian market – through you! 

What you need to have: 

Crucial to your success in this role is the ability to effectively communicate, problem solve, influence and build credible relationships at all levels, both internally and with external stakeholders. Strong project and planning skills, the ability to work at high levels of initiative and to strict deadlines are essential in this role.

• Strong Safety experience, preferably in the public or education sectors
• Demonstrable project management experience, preferably in safety
• Ability to effectively manage multiple projects and priorities with varying deadlines
• Excellent communication skills and client management skills
• A Bachelor’s degree in WHS, and/or related disciplines would be highly regarded

Unlock Your Possibility

At Marsh, you have the have opportunity to build your career - your way. We have a strong supportive team culture, and we believe that Marsh is reaching its full potential only when our people are reaching theirs.

Joining us means taking a meaningful step towards unlocking your own possibility.

What can you expect?

• You join a significant collegiate and specialty network to celebrate your successes with at the end of the day
• A formidable team that works closely together – wherever you are and whatever brand you are part of
• We are part of Marsh McLennan, the global leader in risk, strategy and people

What is in it for you?

• Equity for all - male, female and non-binary colleagues are equal within Marsh and we are committed to no gender pay gap
• Your success is important to us – your onboarding will get you confident and creating business change like an expert
• The best training from the leading global insurance broker and risk advisor
• Hybrid working environment and a team that will jump in and cover for you at a moment’s notice
• Your health is everything – that’s why you will have access to EAP, Salary Continuance protection, flu vaccinations

Are you Ready to Join?

Applications can be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a criminal & bankruptcy check prior to commencement of employment.

Marsh is the world’s leading insurance broker and risk adviser. With more than 45,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit marshmclennan.com, follow us on LinkedIn and Twitter.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin colour, or any other characteristic protected by applicable law.

Marsh is proud to be an accredited Family Friendly Workplace www.familyfriendlyworkplaces.com, and a Work 180 endorsed employer. For information on the benefits and policies at Marsh visit www.work180.com and search “Marsh” under endorsed employers.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

People & Culture Manager - Part Time

Naked Wines is on a mission to disrupt the wine industry, benefiting wine lovers, winemakers, and our team members. And we’re after a Campaign Manager to help us do exactly that!

Naked Wines is looking for a dynamic team member to co-ordinate multi-channel initiatives and projects, ensuring the seamless execution of campaigns aligned with the Naked brand.

Join our energetic team and play a pivotal role in our journey to create a better way to wine.

Here’s a bit about us:
Our community of passionate customers, known as Angels, empowers gifted independent winemakers in Australia and New Zealand. In exchange, Angels gain exclusive access to superb hand-crafted wines at incredible prices.

Our innovative approach addresses key challenges faced by talented winemakers, providing them upfront funding, distribution channels, and direct connections with consumers. By streamlining the sales and marketing approach, Naked Wines delivers exceptional value to our customers and supports 65 independent winemakers. Talented, hard-working small business owners who in turn, support growers, farmers and their own local communities.

Naked Wines Australia is based in Manly on Sydney’s stunning Northern Beaches (and remotely too) and of course, you can be assured there is great wine flowing!

We believe in:

• Doing the right thing
• Generating extreme customer loyalty…
• Which generates cash, which can be reinvested in growth…
• Which attracts the best people and the best suppliers
  
  

As a leading player in the direct-to-consumer wine market, Naked Wines is reshaping the way Australians and Kiwis wine. If reading all that fires you up, then you’ve found the job for you!

As People & Culture Manager you will be responsible for helping Naked Wines reach our growth ambitions by creating an exceptional employee experience where people can be themselves, grow, and achieve because they can bring their best into our team!

This position will be a hands-on partner to the leadership team & global counterparts helping to deliver a range of HR activities across the employee life-cycle including recruitment, operations, advisory, administration, training and development, employee engagement, and strategy.

This Role is ideal for someone looking for a part-time role within a great company that campaigns for great culture and growth. Suppose you have a passion for building strong relationships and fostering the growth and development of both employees & managers. In that case, all while contributing to a meaningful mission and being a Culture ambassador, this role is for you.

Some of the initiatives that you will oversee in the Australian business include: 

• Recruitment
• Bi-annual performance appraisals 
• Annual Salary Benchmarking 
• Employee Communication
• Assisting with monthly Payroll
• HR Administration
• Annual Employee engagement survey
• Employee wellness
• D,E&I Agenda
• Organisational Design 
• Performance Management
• Culture Ambassador

This role needs to be a trusted advisor for the leadership team and our employees alike. 

Key Success metrics would include:

• Consistently strong (and continuously improving) employee engagement scores
• Achievement of the annual business objectives
• No vacancies in key roles for greater than 3 months
• Best in class candidate recruitment experience
• Recruitment of extraordinary talent
• Retention and development of our team
• Compliant and best practice employee lifecycle processes

To nail the role you’ll need to be: 

• A strong communicator who is able to build successful relationships
• Driven and have good energy
• Organised with a structured approach to work
• Problem-solving and conflict-resolution skills
• Doesn’t crack under pressure (i.e. laughs, doesn't cry) when holding 12 plates that are spinning at the same time, while standing on the tip of a rocket at launch
• A Naked Wines culture ambassador & role model 
• Strong ownership and  accountability 
• Eager to learn 
• A strategic & innovative thinker who is always looking for continuous improvement areas 

Requirements

• Education: Bachelor degree in HR, business or similar 
• At least 2-3 yrs experience as a HR Advisor, Business Partner or similar

Team & People

You would report directly to the Managing Director in Australia and be expected to develop strong working relationships across the local and global businesses with your peers and Global VP of HR.

• Competitive Salary
• Attractive Performance based bonus plan
• Long Term Incentive Program (Employee Share Scheme)
• Monthly Wine Allowance

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

We’re looking for a passionate Service Configuration Management Manager to join our IT Service management team, working in Australia and delivering Configuration Management Services to our valued customer base. In this role you will work collaboratively with other Datacom Service Operations team members, Service Delivery Managers and Technical teams.

This role can be based in Sydney, Melbourne or Canberra. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best!

Please note that to be successful in your application for this role, you must be an Australian Citizen with a current Government Baseline Security Clearance.

What you’ll do

As Service Configuration Manager you will:

• Act as subject matter expert for Service Configuration Management for our customers
• Manage effective and smooth delivery of our customer’s Configuration Management services
• Manage the relationship with the customers by being the primary contact for the CMDB
• Contribute to the achievement of the outcomes of the managed services contract
• Lead the Service Improvements for the Service Configuration Management Service
• Support the process to deliver an accurate CMDB
• Transition new customers to the Service Configuration Management Service.

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

This role will suit someone who is an experienced Service Configuration Manager and is looking for a career move to an organisation that is growing and where this capability is being built nationally across Australia. This role reports into the Service Operation team.

You will need to be proactive, have the ability to work independently, be enthusiastic and also interested in being part of a large dynamic team delivering a high-quality service to our customers. Key to success in this role is expertise developed over 5+ years in a similar role, as you will be viewed as the Service Configuration Manager contact for our Datacom Customers.

Your ability to work with other members of Managed Service Operations team – specifically the Change Management teams and Technical teams to develop and deliver quality services for our customers is critical to the success of our model. As part of the role, you will provide quality customer service in performing the CMDB tasks which include CI to CI and Service to CI relationship mapping.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

About the role

Working as the Manager of the Warehouse & Fulfilment team at our Brisbane Warehouse based in Banyo, you’ll have an intimate knowledge and interest in all facets of the warehouse including operations, personnel and stock movements.

The ideal candidate will be very organised and detail oriented, comfortable leading a small team and will have a customer service attitude. This position will be responsible for the day to day operations of the warehouse, including the successful receipt, organisation, picking, packing and delivery of our product, ensuring a premium experience for our customers.

Reporting to the Finance and Operations Manager and working closely with our sales team,

Your role centers on:

• Managing the daily operations of the warehouse and a small warehouse team,
• Overseeing the daily picking process to ensure orders are picked and shipped accurately, high attention to detail a must,
• Managing stock receipt from overseas (containers) and domestic suppliers, ensuring all incoming stock is accurately counted and receipted,
• Managing the local and domestic freighting of product to customers, ranging from high end retail customers to trade clients (builders, tilers and landscapers),
• Managing the flow of inventory through our ERP system with regular and accurate stock takes,
• Attending to clients and delivery drivers upon arrival to the warehouse,
• Lead the Warehouse WHS procedures,
• Initiate and recommend continuous improvement initiatives,
• Ability to work in a small team,
• Hands on role requiring a can-do attitude.

Requirements

• Experience in managing a warehouse,
• Previous experience with NetSuite is highly advantageous,
• Numerate with strong organisational skills,
• Comfortable using computers and computer systems,
• Physically able, punctual, and reliable,
• High level of attention to detail.

• Full on the job training,
• Pro work/life balance organisation,
• Regular paid for company socials,
• Competitive parental care package.

About Eco Outdoor

Here at Eco Outdoor we are focused on outdoor lifestyle, remarkable products, and exceptional service. We’re a growing small to medium sized Australian owned business servicing the Architecture & Design industry across Australia, New Zealand, and California. Last year was our most profitable yet, and this year is proving to be better so there are bright times ahead for the business.

Check out our website (https://www.ecooutdoor.com.au) or visit our LinkedIn or Instagram pages.

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

We’re looking for a passionate Service Configuration Management Manager to join our IT Service management team, working in Australia and delivering Configuration Management Services to our valued customer base. In this role you will work collaboratively with other Datacom Service Operations team members, Service Delivery Managers and Technical teams.

This role can be based in Sydney, Melbourne or Canberra. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best!

Please note that to be successful in your application for this role, you must be an Australian Citizen with a current Government Baseline Security Clearance.

What you’ll do

As Service Configuration Manager you will:

• Act as subject matter expert for Service Configuration Management for our customers
• Manage effective and smooth delivery of our customer’s Configuration Management services
• Manage the relationship with the customers by being the primary contact for the CMDB
• Contribute to the achievement of the outcomes of the managed services contract
• Lead the Service Improvements for the Service Configuration Management Service
• Support the process to deliver an accurate CMDB
• Transition new customers to the Service Configuration Management Service.

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

This role will suit someone who is an experienced Service Configuration Manager and is looking for a career move to an organisation that is growing and where this capability is being built nationally across Australia. This role reports into the Service Operation team.

You will need to be proactive, have the ability to work independently, be enthusiastic and also interested in being part of a large dynamic team delivering a high-quality service to our customers. Key to success in this role is expertise developed over 5+ years in a similar role, as you will be viewed as the Service Configuration Manager contact for our Datacom Customers.

Your ability to work with other members of Managed Service Operations team – specifically the Change Management teams and Technical teams to develop and deliver quality services for our customers is critical to the success of our model. As part of the role, you will provide quality customer service in performing the CMDB tasks which include CI to CI and Service to CI relationship mapping.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

• Do it differently and leave your mark! 
• Join an authentic culture and inspire our awesome Australia wide BWS team

The Internal Communications Manager will will be responsible for developing and implementing communication strategies that engage, motivate and inform the BWS team to support the overall business strategy. This role is central to fostering a positive culture, and promoting a sense of community and connection amongst our team! 

Sound good? Read on.

Here is a taster of what you can expect in this role:

• Developing and executing comprehensive internal communication strategies that aligns with the BWS overall business objectives.
• Working closely with the Leadership Team to deliver clear, purposeful messages to team members both in stores, and support roles.
• Lead the delivery of clear, concise and purposeful communications through targeted mediums that support our team's understanding of the business strategy and connect to our brand.
• Plan and deliver key annual activations including Strategy Roadshows and events that connect our teams across the business to the BWS and Endeavour Group strategies. 
• Develop cohesive communications plans and work with the business teams for key events, change initiatives, product launches and other projects
• Help our team in stores to understand business objectives and how they contribute to our overall results.
• Lead and develop a Communications Specialist. 
• Monitor and evaluate the impact of internal communications, making recommendations and improvements to enhance the effectiveness of all communications.

The Occupier Services business provides end to end property services for corporate occupiers. Services range from managing lease terms and expiries for entire property portfolios, to disposing redundant assets, new site selection and acquisition, tenant advisory, workplace strategy, design & architecture, project management, technology services, and six-star concierge and workplace services.

We are currently seeking an experienced and motivated Portfolio Manager in a fixed term contract capacity, where you will be responsible for the account and transaction management of a major industrial property portfolio.

• Negotiation of all lease requirements for the client, renewal of leases, lease surrenders and make goods.
• Ongoing client liaison and relationship development.
• Providing advice to clients on strategic property solutions including site selection and evaluation, procurements & maintenance, business case development & site divestment
• Preparation of Legal lease instructions and review of lease requests as required.
• Managing critical Lease dates and processing Lease renewals, options and rent reviews.
• Database management of leasehold and freehold properties
• Overseeing the preparation of detailed monthly reports of portfolio management activity.
• Prepare market rental assessments and undertake rental benchmarking assessments as required. 
• Strategically plan for CAPEX requirements
• Develop and maintain detailed descriptions of standard operating procedures (SOPs) for each role (e.g., commercial property management, facilities management), reviewed & updated as required.

We are looking for an experienced, professional and enthusiastic Duty manager to lead the team at Oaks Darwin Elan Hotel. 

Responsibilities include:

• Assist in the development and training of Guest Service Agents;
• Ensure that all daily tasks are completed accurately and in a timely manner;
• Conducting guest arrivals and departures;
• Confidently providing personalised, attentive guest service, including pre-empting the guest's requirements;
• Imparting your knowledge and recommendations about the hotel, its facilities and the local area including restaurants and attractions;
• Ensuring guest queries and complaints are handled efficiently and effectively;
• Maintaining accurate guest accounts, adhering to strict confidentiality policies and procedures;
• Finalizing guest accounts, including cash handling;
• Assisting in general administration duties in the Front Office department and general duties across the Housekeeping & Maintenance departments as required

Expected hours: 38 hours per week

Location: 31 - 33 Woods Street, Darwin NT 0800

Annual salary range: $70,000 - $75,000 (excluding superannuation)

Approved sponsor: Oaks Hotels & Resorts Suites

The Asia Pacific Fulfillment Operations Manager will support Block Logistics and Fulfillment efforts in Australia & Japan. As part of the Hardware Logistics team, you will play an essential role in our mission to bring Block products to our customers in a fast, reliable, economical and elegant fashion. You will determine best practices, collaborate on growth plans across the supply chain and company, support the implementation, and manage Block's fulfillment and delivery operations for all products. You will also oversee vendor and supplier partnerships and manage performance within Block's international supply chain.

We're looking for a dynamic, process-oriented operations leader who has a passion for new solutions and scalable systems. Because the majority of the team is based in the San Francisco Bay Area, some morning working hours will overlap with Pacific Standard Time.

You Will:

• Manage and improve the logistics [inbound, fulfillment and outbound] network for Block's Asia Pacific markets
• Oversee supplier partnerships and manage performance
• Work with internal partners to guide the development of essential and new fulfillment programs.
• Ensure that performance targets are met on service level commitments to our customers, across all products within the region
• Implement SOPs with partners and manage Indicators to maximize and measure Block's partners performance: Order Management; Inventory control, Performance Service level agreements, metrics reporting and Scause troubleshooting
• Support new potential country and new product launches coordinating with global partners to ensure setup, and success of the launches
• Maintain accurate and appropriate SOWs and SOPs specific to the implementation of fulfillment operations against B2C, B2B, Retail and Returns distribution requirements
• Handle fulfillment errors and exceptions, correcting and identifying preventative measures
• Identify process gaps, propose and guide implementation for scalable solutions
• Leverage access to technology and new ideas to bring continuous improvement to APAC markets

An exceptional opportunity with one of the world's biggest automotive parts and service companies - as an ambitious candidate you will not want to miss this!

• Join a stable, global powerhouse with a charitable and sustainable mission
• A challenging and varied role you can really sink your teeth into
• Excellent advancement opportunities within the wider business
• Attractive package – Base, Super, Bonus, ToT Vehicle, Income Protection

Bosch Mobility Aftermarket is a globally recognised, powerhouse business in automotive parts and services. With charity, responsibility, and sustainability at the core of their values, this is a name you'll want on your resume if you're serious about your career development!

We have a challenging and rewarding Territory Manager opportunity, that will appeal to an ambitious, dynamic, and strategic sales professional.

This is a permanent full-time home-office based position covering the VIC/TAS region (Tasmania quarterly visits) with required attendance for meeting in our Clayton Head Office as required.

Position responsibilities will include:

• Promote and drive sales to maximise sales opportunities of Bosch Automotive parts, equipment, and workshop services to 1st trade level via personal representation at Bosch distributors and branches, both trade and retail based on a regular call cycle.
• Representing a range of high-quality automotive parts and services, you will be responsible for managing the VIC/TAS region (Metro & Regional) and effectively “on-the-road” for 80% of your work time.
• Visiting head offices and branches of clients to bring awareness of products and drive sales
• Supporting national key account activities to ensure your sales objectives are met
• Providing detailed sales reports in line with your strategy and goals
• Learning and maintaining an in-depth knowledge of the parts and service aspects of the business, so that your customers come to view you as an expert
• Developing and implementing business development and account management strategies to ensure your sales objectives are met
• Attending and participating in various trade shows as required with overnight stays.

As part of the Universal Products and Experiences team you will support the Hardlines Category Director to manage relationships with licensees and retailers to drive commercial outcomes (budget). Key respoinsibilities include:

CATEGORY MANAGEMENT (70%)

• Strategic Licensee Management:
  • Manage your portfolio of licensees to maximise commercial outcomes within these sub-categories, including:
    • Determining the direction of the sub-categories
    • Developing strong relationships and understanding of licensees’ businesses
    • Holding regular business reviews and joint planning to understand licensees’ performance and future direction to ensure financial targets are met or exceeded
    • Explaning licensees’ business performance in internal finance meetings
    • Providing licensees with the latest Universal company direction, brand and sales information and retail sales and marketing initiatives
    • Working with UP&E counterparts in key markets globally to benchnark performance and gain creative insights into the sub-categories
    • Analysing both NPD industry data and retail product sales performance to gain inisghts and guide business direction
    • Identifying new opportunities for retail placement and/or new product development
    • Working with the UP&E Creative Team to inspire licensees with new product ideas through innovative use of assets and creative concepts
    • Working closely with the UP&E Creative Team to oversee product development life cycle from concept to release into retail
    • Work with licensees to keep up-to-date product line plans for all retail accounts

• New Business
  • Drive growth in the Hardlines category by:
    • Identifying gaps in the Hardlines product portfolio with current licensees
    • Identifying new licensee opportunities to fill gaps
    • Building presentations to pitch at new business meetings
• Financial Reporting:
  • Managing the quarterly financial reporting processes end-to-end (forecasting and royalty reporting)
• Contracts:
  • Managing the contract process for new and existing licensees with internal contract administration, legal and finance teams, including:
    • On boarding new licensees to Universal’s systems and ensuring they meet contract requirements (including Global Brand Standards) and that current licensees contact requirements are up-to-date
    • Upating contract trackers and licensee lists
• Marketing Approvals
  • Manage the asset management and trade marketing approvals for licensees

RETAIL SALES (30%)

• Strategic Retail Account Management:
  • Manage your portfolio of retail accounts to drive the business and focus on Universal’s IP and licensees product including:
    • Developing strong relationships with relevant buyerships and understanding of the retailers’ busineses and market share
    • Developing a strong understanding of Universal’s financial performance
    • Building presentations to showcase Universal’s IP and to showcase licensees’ line plan of products to maximise ranging
    • Working with licensees to identify joint opportunites to grow the business
    • Working with UP&E counterparts in key markets globally to benchmark performance, creative inpirtaion and sales insights to influence retail locally  
    • Analysing both NPD industry data and retail POS to provide insights into sub-category and product performance and guide business direction
    • Identifying new product opportunities and working with licensees to fill gaps
    • Working closely with UP&E’s Franchise & Retail Marketing Team to ensure licensees are included in retail marketing campaigns
• Sales Analysis and Reporting
  • Support the strategic planning and management of the Hardlines Category by:
    • Retailer POS
      • Maintaining the Hardlines Score Card spreadsheet
      • Preparing the weekly retail POS reports sent to UP&E global teams and gain insights to ifluence category direction
      • Cross-checking retailer websites to POS reports to ensure all SKUs are captured and data integrity is maximised
      • Review ANZ top toys vs. US retailers top toys for insights
      • Review  performance of new SKUs and stock on hand s to maximise sales
      • General anaylsis on retail sales performance

• • • NPD Reports
      • Monthly analysis of NPD reports to commicate Univeral’s IP performance in the competitive landscape to UP&E Teams, licensees and retailers
      • Using NPD’s online ‘decision key’ system to pull category insights to help guide strategic direction

GENERAL:

• • In this dynamic industry it is an important skill to be flexible and highly responsive to the ad hoc needs of licensees and retailer requests
  • Sharing of information is key to success, it is valued skill to be able to work closely with Universal internal departments in ANZ including Studios, Home Entertainment and TV and UP&E Teams abroad
  • In this role you will develop a strong undersanding of the Hardlines industry, the key players, the competitive landscape and the retail environment
  • You will be the Universal brand champion to both the licensees and retailers

You will be responsible for helping recruitment agencies get the most from Messly, supporting them from the sales process through their lifecycle as a customer.

Using your recruitment background, you will become a trusted advisor to our clients, building close relationships

Specifically, your role will focus on:

Onboarding and Training: Train new recruiters how to use Messly, giving product demos and tutorials. You’ll become an expert in Messly, with an in-depth knowledge of the product features and capabilities, coaching them on how to utilise the product fully. When we release new features, you’ll help coach them on how to use these.

Regular Check-ins: Offer regular status meetings with customers to understand their needs and gather feedback. We are proactive in reaching out to clients, not waiting for them to report issues. If clients are having issues, or we notice that they’re not using the product property, you would work to fix these issues.

Account Reviews: Use our data dashboards to understand if Messly is being used to its full potential, and suggest ways for agencies to get more value from us. Where issues are identified, we will create action plans to help solve these.

Process Development: You’ll own the processes and documentation around your role, and ensure these are continually maintained.

In addition, you will help with:

Sales support: Supporting the CEO through the sales process, including outreach to potential agencies, and follow-ups through the sales process.

Feedback: Share feedback from agencies with the product team, and contribute ideas for how to improve our service based on their feedback and the data you can see.

Ops: You will manage and run occasional operational processes, such as generating reporting and customer reporting, working with our ops team.

A Typical Day

Messly is small, fast-growing company so each day is different. But if they was a ‘typical\ day, it might include:

• Joining a sales call with a prospective client to understand if Messly is a fit for them, and following up with a proposal and some pricing
• Running a training session for recruiters from a new client. That might be in their offices or on a video call. You’d give them a demo of the key features, and help them to set up their accounts on Messly.
• In between, you might pick up a few questions in your inbox from recruiters who have a question about using Messly, or call up a recruiter who you can see is struggling to have success on Messly
• Finally, ahead of the team meeting the next day you’ll spend an hour reviewing your action plan for an agency that’s struggling, collate some product feedback and prepare some data and charts for discussion with the team.

Working At Messly

You'll be our first hire in Australia, and a key part of the initial team. One of the founders is relocating to live in Sydney to run the Australian business, and you will be working closely with him on a day-day basis. The other founder will travel to Australia also as needed.

We will ensure you feel part of the wider team in the UK, as feeling part of a team is really important to everyone here. You’ll get to meet us on weekly team meetings on Zoom and you’ll be interacting with the UK every day via Slack too.

Messly is a fully remote company and has no fixed office, and this will not change in future. Part of your role will involve visiting client offices to run training or other meetings. We expect this to be around 2-3 times per month.

We’ll help to support getting you setup at home if you haven’t worked remotely before including any computer equipment you need. You'll receive in-person training when you start, to give you the ins and outs of the company and meet the team you’ll be working with. We also offer co-working space near you if you’d prefer not to work from home.

Your Career

At Palo Alto Networks, we are passionate about protecting our digital way of life, and we need someone like you to play a vital role in our mission. As the cybersecurity partner of choice, we are at the forefront of safeguarding businesses and individuals from evolving cyber threats.

In this exciting role, you'll be instrumental in driving business growth and expanding our reach in your assigned territory. By leading the charge in acquiring new Service Provider/MSP customers and nurturing lasting relationships with key stakeholders, you'll be making a tangible impact on our success.

With a supportive and collaborative work environment, you'll have all the tools and resources to excel in your role and achieve new heights in your career. Join us on our mission to make each day safer than the one before and be part of a company that values your contributions and fosters your professional growth.

Your Impact

• Build business value for our Service Provider and Managed Security Service Provider (MSSP) customers enabling them to secure their networks and IT assets and build services and offers based on our security offerings for enterprise customers
• Demonstrate initiative and drive to build new engagements or re engaging existing engagements in new areas for growth
• Drive and orchestrate complex sales cycles and work with our internal and partners and teams to best serve the customer
• Build an industry ecosystem of partner organiaations to serve large complex use cases with our service provider customers
• Develop and orchestrate C level engagements with leadership in our SP and MSSP customers and establish strategic long-standing relationships
• Create and implement strategic account plans focused on attaining organisational-wide deployments 
• Orchestrate service creation activities with focus service providers to find new markets for managed services and go to market offers based on Palo Alto Networks’ capabilites
• Understanding of the strategic competitive landscape and customer needs so you can effectively position Palo Alto Networks 
• Engage a programmatic approach to demand to generate, develop, and expand your territory
• Stay updated on industry news and trends, and how they affect Palo Alto Networks products and services
• Travel as necessary within your territory, and to company-wide meetings

Digital Asset Custody, globally, without compromise.

Zodia Custody is a FCA, CBI and CSSF registered Virtual Asset Service Provider (VASP), offering Digital Asset Custody services to Institutional Investors. Zodia Custody is a Venture backed by Standard Chartered Bank, Northern Trust and SBI Digital Asset Holdings based in the UK, Europe, Hong Kong, Australia, Singapore and Japan.

 We have ambitious plans to scale internationally, by way of internal and external growth. Zodia Custody has also partnered in Japan with SBI to launch the service in APAC and has plans to continue to expand in APAC and Middle-East. We aim to be the best in class in providing Crypto Custodian services.

Zodia Custody is an institution-first digital asset custodian that does not compromise on its control standards. We are regulation first in everything we do.  Within the Risk & Compliance departments, we are at the forefront of innovation and alongside our colleagues are engaged in safely developing Business Services to support the fast-structuring crypto-industry.  

The Risk and Compliance Teams are responsible for allowing the business to scale sustainably, whether it involves new markets, products, blockchains and more. Our Teams are involved in end to end processes to mitigate risks, including financial crime risks, and identification of areas of control weakness. We work directly with the business as key partners in driving control improvement.

 The teams are also responsible for identifying any gaps or weaknesses in Zodia’s adherence to applicable laws, regulations, rules and standards of self-regulatory organisations. Risk & Compliance play a key role in in ensuring key business processes help to manage risks enabling our businesses to continuously improve its risk management processes.

You’ll have the opportunity to work with both the Risk and Compliance teams, which are core teams to Zodia Custody’s success. You will help Zodia Custody in its mission to enable Digital Assets, without compromise.

What you'll be helping us with:

• Making sure Zodia Custody is compliant with risk frameworks, is continually improving these frameworks and is fostering a culture of assessment, challenge and monitoring  
• Continuing to expand, enhance and evolve our company-wide control landscape to meet regulatory expectations and deliver best in class services to our customers
• Scale the business to new markets and products

You'll spend your time:

• Challenging existing processes to ensure we are performing controls in line with and/or exceeding industry standards
• Assessing new products, clients, crypto assets/blockchains and geographies
• Executing design and operating effectiveness control tests to ensure that we have full, accurate picture of the effectiveness of the Zodia Custody-wide control landscape;
• Making recommendations to improve control effectiveness and/or identify where new controls are required;
• Identifying and monitoring risk exposure, as well as collaborating with other departments to develop and implement strategies to mitigate risk.
• Performing 'deep dives' (assurance reviews) on specific risks and/or across a series of related controls to make sure we have the correct control coverage in place and they are operating effectively.
• Managing and fostering positive relationships with key stakeholders across the three lines of defense

Above all, we are looking for people that are excited about helping Zodia Custody scale in a compliant, thoughtful and controlled way.

Key Stakeholders

• Chief Risk Officer
• MLRO/Chief Compliance Officer
• Head of Financial Crime Compliance
• Chief Security Officer
• Operations & Technology
• Regional and Country Heads

 You should apply if:

• You have at least 4 years experience working in a banking, or professional services firm in a risk function or a risk-focused compliance role in the second line of defense.
• You have a good understanding of industry control standards and practices;
• You have experience working in Digital Assets or else a strong passion for working in Digital Assets
• You are hands-on and great at execution;
• You're a self-starter and autonomous, able to make prioritisation decisions;
• You're a team player and collaborate well with other people;
• You're able to facilitate discussions and influence others to gather meaningful feedback and support on your work;
• You have experience managing multiple deadlines through to completion and have excellent attention to detail;
• You're resilient and comfortable working in a fast paced and ambiguous environment where the day to day job is constantly evolving and changing.

We offer a range of fantastic benefits including:

• Competitive employer contribution pension scheme
• Private health care
• Critical Illness cover
• Life Insurance
• 30 days annual leave
• Flexible bank holidays (can chose whether to work on bank holidays and use the leave elsewhere in the year)

Technical Partners Health (TPH) scaffolds the provision of technical support crossing the whole of  Griffith Health, spanning three streams (Technologies Operations and Logistics; Laboratory and Preclinical Experience; Simulation and Practical Experience). TPH includes more than 50 Technical specialists, working collaboratively to support various Health Schools, Clinics, Research and, Learning and Teaching within purpose-designed  facilities across multiple campuses.

To ensure we achieve our vision, an exciting opportunity exists within our Technical Partners Health team to lead the Technologies, Operations and Logistics team.

The Technical Manager Technologies, Operations and Logistics (TOL) is a leadership position within Griffith Health that will work under broad direction of the Senior Technical Manager- Technical Partners Health, to lead multi-disciplinary specialist technical teams.

The successful candidate will facilitate the provision of transformative operational, technology and logistics support across the Health Group and play a key role modelling  inculcating a culture of respect, collaboration, integrity, inclusion and high performance across the TOL team. This role is responsible for proactively consulting and partnering with colleagues across university academic and administrative elements, fostering positive relationships with stakeholders to achieve key accountabilities.

As the Technical Manager, Technologies, Operations and Logistics (TOL), you will play a pivotal role which will include but not limited to:

• Working collaboratively with other Technical Managers to develop guidelines and manage procedures related to the implementation of technical best practice.
• Develop and maintain systems, and quality practices for the effective and efficient management of technical support that will enhance the technical support offered to academic staff and students.
• Lead teams of multi-disciplinary technical staff including subject matter experts and operational specialists, to ensure effective, efficient and partnership focused support and knowledge transfer in a high performing team.
• Prepare briefings, information, and high-quality planning papers and represent the Group on relevant Group or University projects.
• Support an accountable, fair, and safe working environment through the implementation of Griffith management practices and policies, to sustain a highly engaged, positive and effective workplace culture

About you
What matters most is your drive to create a brighter future that benefits all. Through our core principles of excellence, ethics and engagement, you’ll thrive on seeing the direct and lasting impact you’ll have on every community and every future.

You will:

• Have a relevant tertiary qualifications at least postgraduate level or higher majoring in biomedical and/or biomolecular health sciences with considerable relevant work experience in the management of significant human and material resources.
• Have exceptional communication and interpersonal stakeholder engagement and facilitation skills and at ease working and leading in a digital environment.
• Be solution focused with excellent analytical and problem-solving ability.
• Have proven ability to successfully collaborating with Subject Matter Experts (SME's) and key knowledge holders, investigating current practices to identify optimisation opportunities for improvement and successful implementation.
• Be a self-starter and have a very high level of professional competence, thrive working autonomously, delivering on key milestones and targets, being self-motivated to drive success.
• Value teamwork and have demonstrated success effectively leading and coaching multidisciplinary teams and SMEs.
• Have a thorough working knowledge of the legislative and regulatory framework pertaining to high hazard laboratory environments.
• Experience leading a team and promoting principles of respect, high performance, inclusion, collaboration, and integrity in the work place.

Join our dedicated Technical Partners Health team and lead the charge in maintaining and enhancing the provision of technical support to Griffith Health. You will be given the autonomy and responsibility to make a significant contribution to Griffith Health and the University.

What we can offer
This is a continuing, full time position and is primarily based at the Griffith University Gold Coast campus. As Griffith is a multi-campus University you may be required to work across other campus locations.

Griffith University’s campuses are located on the lands of the Yugarabul, Yuggera, Jagera, Turrbal, Yugambeh and Kombumerri peoples.

Salary Range
The full time equivalent base salary will be HEW Level 9 range $123,186 - $127,591 per annum + 17% superannuation. The total FTE package will be in the range $144,127 - $149,281 per annum.

As an Advertising & Partnerships Manager you will be part of Pedestrian Group’s Commercial Department. You will be responsible for driving revenue from agency & direct clients and/or key clients across all Pedestrian Group products and titles. You’ll also have a bloody good time working with a team of legends who are supportive and work daily to create a hungry, fearless and really fun place to work. This is currently a Brisbane based remote role - so the right candidate needs to be able to be a self starter who can drive revenue and business outcomes from this satellite market.

(PSA: hungry, fearless and real are our company values.)

The role works across all of our brands - including PEDESTRIAN.TV, VICE, Refinery29, PEDESTRIAN TELEVISION Openair Cinema, Gizmodo, Lifehacker, Kotaku. The role calls for a multidisciplinary approach, someone who can collaborate effectively with internal departments and build best in market relationships with your clients. The role is a creative sales role which will see you work through all stages of the sales cycle from brief extraction, ideation - through to negotiation, closing and seeing our award winning ideas come to life.

We’re looking for a self-starter who’s not afraid of hunting for new business and building relationships from scratch yet having the ability to nurture and grow existing clients.

Your primary duties will be to:

• Achieve quarterly targets. (And make a sweet commission doing so!)
• 8 meetings with clients per week to uncover new opportunities and/or drive commercial output.
• Track and manage your own pipeline and account activities in Advendio (our CRM) with 100% accuracy.
• Source, close, and grow new and existing business across all properties to regularly meet and exceed sales budgets.
• Build an intimate understanding of the Pedestrian Group offerings/products and their place in the industry.
• Preexisting relationships and the ability to build new relationships with clients of all levels. (Clients gotta like you.)
• Create market leading pitches across all Pedestrian platforms (Native, Video, Podcast, Events, Activations etc.) With this, you need to understand client objectives and translate these into campaigns which deliver results.
• Build comprehensive client proposals – including copywriting, insights and ultimately storytelling. (We have a full team to help you with this!)
• Must enjoy daily memes and lols. This is very important.

The Square Credit Risk team assesses and manages potential loan and chargeback risk for sellers processing on Square, and helps onboard new accounts in partnership with our Sales team. We promote the growth of our sellers through in-depth financial analysis, understanding of business models, novel risk tools and approaches, and principled risk-taking. We are looking for an APAC Credit Risk Manager to be based in Melbourne or remotely from Sydney to support our growing seller base by leading a team of experienced Credit Analysts and Underwriters in Australia and Japan who review merchant accounts. They conduct reviews of our sellers, assessing credit risk associated with loan and processing activity. You will bring excellent people management and commercial credit experience and will use your skills to find unique solutions in how we promote growth, provide an innovative credit experience, and manage loss at Square.  You will report to the APAC Risk Lead, based in Melbourne.

You will: 

• Manage a team <5 of Credit Risk Analysts and Underwriters responsible for managing loan and chargeback risk in our seller base

• Manage seller re-enablement operations, assisting merchants with a negative balance resulting from chargebacks to get their accounts back in good standing

• Ensure operational and loss performance goals are met

• Review and approve credit requests and escalations

• Create frameworks, policies, and procedures to manage risk

• Monitor business loan accounts to maintain default rate within investor requirements and manage recovery operations where necessary

• Identify portfolio and seller trends to inform and prioritise new policy creation

• Determine and report on metrics

• Create processes and reporting to systematically manage seller and portfolio risk

• Work with Square teams including Sales, Account Management, Compliance and Legal and propose tailored solutions to promote growth whilst mitigating risk.

• Partner with other teams to serve as an expert on credit risk

• Participate in ongoing training to maintain current knowledge of AML/KYC requirements and perform AML/KYC responsibilities

About Us

Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds.

We support nearly two million members, with around $75 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

About the Job

Reporting directly to the Head of Compliance, you'll play a pivotal role in supporting our member communication and marketing strategy ensuring that our members are well-informed and engaging with their Rest accounts. 

You will undertake compliance reviews of Rest’s Digital, Brand and Member Experience content, ensuring it aligns with the latest regulatory and legislative standards. You'll play a critical role in the due diligence process to enable seamless, clear, and compliant communication between Rest and our members.  

Key Accountabilities/Responsibilities:

• Conduct compliance due diligence reviews for all Digital, Brand and Member Experience content included in communications and digital experiences provided to our Members.
• Ensure that the content generated by Rests’ Digital, Brand and Member Experience is compliant and aligned to industry best practice whist accurately representing Rest’s Vision and Brand
• Be the Compliance SME for review of Digital, Brand and Member Experience content and make recommendations for and manage engagement with the internal legal team as required.
• Provide content compliance advice and guidance to the Digital, Brand and Member Experience Leadership teams, representing Line 2 Compliance
• Provide ongoing training to develop the Rest Digital, Brand and Member Experience teams’ knowledge regarding advertising and marketing compliance and industry best practice.

An exciting opportunity is now available for an experienced 
Administration Manager to join our established automotive retail operations across our SA sites. You will be part of the team that retails used prestige vehicles.  In this critically important role, you will be responsible for all Finance and Administration duties for this important Business Unit.

 Job tasks and responsibilities

• Work closely with Group Financial Controller to ensure that all daily, weekly, and monthly P&L reporting is completed.
• Work closely with the Sales Manager to manage the day-to-day running of the Site.
• Management of Monthly Sales Commissions.
• Partnering with Sales & Finance departments to ensure best practice processes and compliance.
• General office administration
• Responsible for Site Accounts Receivable and Payable. 
• Monthly vehicle stocktakes.
• General Office Management.

Internal movement within the Finance team in NSW/ACT sees us seeking a Finance Business Partner to join a progressive organisation with a great culture in Sydney.

This role will see you using your previous experience in accounting or other business partnering experience and ability to develop and enhance relationships with stakeholders to support the delivery of project financial plans, improved commercial outcomes and drive financial awareness and acumen throughout the project lifecycle.

Working alongside the team of Senior Finance Business Partners to support the team and wider business to deliver key results.

What will a day in this role look like:

• Monitoring the financial performance of projects, conducting project reviews to identify risks and opportunities.
• Drive working capital improvement through the Business Unit.
• Analysis of Regional overheads, ensuring cost efficiency and aligning spend to strategy.
• Monthly pipeline/backlog calculations including review of underlying data
• Ad hoc Business Line reporting and trend analysis, including reporting on performance.

Location

At Cerebral Palsy Alliance, we value diversity, foster an inclusive culture and champion equitable opportunities. We strongly encourage applications from candidates with a diverse range of backgrounds and lived experiences including people with disability, Aboriginal & Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, and the LGBTQIA+ community.   

Company:

Description:

Marsh McLennan is seeking candidates for the following position based in the Sydney or Melbourne office:

Tax Manager, Pacific

What can you expect?

An exciting opportunity has become available for an experienced tax professional to join Marsh McLennan (MMC) as a Tax Manager in Sydney or Melbourne. You will be a member of MMC’s Asia Pacific Tax team, reporting to the Regional Tax Lead, Pacific, based in Sydney. Working closely with MMC Tax colleagues in and outside the Asia Pacific region, you will be responsible for assisting with tax matters across all of MMC’s business activities in the Pacific region (Australia, New Zealand, Fiji, Papua New Guinea, and other relevant territories), including providing advice on application of direct and indirect taxes, revenue authority reviews/audits, key projects, and merger and acquisition transactions. 

Whilst this role will not include direct involvement in various tax filing requirements, you will be required to assist with reviewing tax reporting and compliance. You will also assist with risk control procedures as well as partnering closely with other MMC stakeholders to make desirable enhancements to the upskilling of the tax reporting and compliance capabilities embedded within the Controllership and wider business team.

What is in it for you?

• Exposure to senior stakeholders across all areas of the business.

• Professional environment where your career path really matters and is supported in our global organisation.

• Hybrid working model.

We will count on you to:

• Provide tax advisory support and direction to various MMC colleagues on general tax matters in the Pacific region.

• Identify risks and opportunities, as well as plan, design and manage tax projects to contribute to the management of MMC’s effective tax rate and tax compliance requirements.  This would include working with relevant business functions across the Pacific region to ensure supportable tax positions for business transactions, reviewing permanent establishment exposures, withholding tax consequences, etc.

• Provide analysis and recommendations of tax positions, and effectively engage with key stakeholders in and outside the MMC Tax team to ensure communication and understanding of such matters. This includes supporting (where applicable) MMC’s tax filing positions, providing guidance on tax law changes, and tax implications for MMC’s M&A activities, restructuring initiatives, treasury funding issues, dividend flows, equity investment/capitalization issues, etc.

• Work closely with the business areas to provide tax guidance and support on corporate income tax, indirect taxes, transfer pricing, and legal entity structures, developing a tax culture with the business and other functional areas (finance and non-finance).

• Support the quarterly and year-end group tax reporting processes for the Pacific MMC entities. Review the quarterly US GAAP income tax provisions prepared by Controllership which are reported to MMC Tax in the USA. Review and contribute to the determination of provisioning of open tax issues based on submissions made by Controllership.

• Review the tax returns and tax summary memorandums of the key Pacific MMC entities produced by Controllership and outsourced service providers in order to support the Controllership in determining appropriate tax filing positions, as well as to identify tax risks and opportunities.

• Manage regional tax reviews, audits and dispute resolution initiatives in conjunction with wider Finance group.

• Manage regional tax reviews, audits and dispute resolution initiatives in conjunction with Controllership.

• Work in conjunction with MMC’s global Transfer Pricing team to manage transfer pricing analysis of all intercompany transactions from a tax perspective and characterisation of services for tax purposes.

• Maintain a current awareness of local tax legislation and case law that would impact the company's operations and establish proactive plans accordingly, for both cash and financial tax reporting purposes.

• Provide appropriate levels of tax training to MMC colleagues, when required.

What you need to have: 

• Bachelors Degree in Finance, Accounting, Business or related degree.

• 5-8 years of relevant tax experience (covering direct tax, indirect tax and transfer pricing), ideally gained from a public accounting practice and/or in-house tax positions.

• A proven track record of working on tax issues in the Pacific region. 

• An understanding of US tax principles and US GAAP will be advantageous. 

• Excellent communication and interpersonal skills, managing multiple stakeholders.

• Ability to work effectively in a matrix environment.

• Ability to prioritise competing tasks.

About Marsh McLennan:

Marsh McLennan (NYSE: MMC) is the world’s leading professional services firm in the areas of risk, strategy and people. The Company’s 85,000 colleagues advise clients in 130 countries. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh provides data-driven risk advisory services and insurance solutions to commercial and consumer clients. Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations redefine the world of work, reshape retirement and investment outcomes, and unlock health and well-being for a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit marshmclennan.com, or follow us on LinkedIn and X.

Applications will only be accepted from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a criminal record check prior to commencement of employment.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person. Note: the changes to our hybrid work policy do not apply to officially designated remote workers and are subject to any works council or local legal requirement.

At Marsh we recognise that our people have different priorities and commitments. We are passionate about providing an inclusive workplace that supports all of our employees in managing those priorities, and we celebrate the diversity of all the family groups that make up our extended Marsh family. Marsh is proud to be an accredited Family Friendly Workplace, and a Work 180 endorsed employer. For information on the benefits and policies at Marsh visit www.work180.com and search “Marsh” under endorsed employers.

Our purpose

Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in. Our continued commitment to deliver excellence to our customers is built around a true partnership approach.

About the Role

Our Customer Centric Managed Services team provide a wide range services to our Clients. We are seeking a knowledgeable all-rounder in Hardware and End User Technology to ensure we deliver value to our customers and internal stakeholders through the delivery of high-quality Hardware Asset Management services, with the goal of optimising the purchase, deployment, utilisation, replacement and disposal of hardware for Datacom customers.

What you’ll do

• Ensure the effective delivery of high-quality Hardware Asset Management Services:
• Daily administration of the Hardware Asset Management activities
• Ensure compliance across Datacom and customer HAM policies, processes, procedures.
• Ensure that delivery teams, customers and process participants adhere to the HAM processes in line with customer requirements and ITIL Best Practices
• Implement and Manage the Configuration Management System, including CMDB and AMDB
• Responsible for maintaining asset information in the AMDB/CMDB to deliver IT Services.
• Assist in co-ordinating the logistics of the hardware lifecycle including collection, replacement, return or disposal of laptops.
• Ensure all HAM policies, process, procedures, work instructions, user guides and customised appendices are documented, reviewed, updated, and published on an annual basis or earlier if required.
• Lead Audits and work collaboratively with Internal and External Stakeholders to ensure accurate data is provided.
• Facilitate the provision of sound consulting advice to the customer as required, and assist them in the identification of solutions for its business requirements in relation to HAM.
• Ownership of the end-to-end hardware request management processes for the customer ensuring there are no process gaps, and leading regular forums with all process participants.
• Implement robust processes to ensure all devices deployed are recorded in the HAM Tool
• Work with internal procurement teams & stakeholders to deliver on business requests.
• Develop & maintain asset management processes & procedures.
• Daily monitoring and management of HAM process compliance including customer SLA and KPIs and health reporting as required or requested by management
• Escalate risks discovered in, or affecting, the HAM service and delivery of services and ensure they are documented with the SDM, Account Teams, reported in the customer's monthly reports (where applicable) and tracked in Customer Operations Risk Registers.

What you’ll bring

• Strong End User Compute delivery experience
• Understanding of end-to-end hardware request and deployment processes
• A Self Managing Professional who can work autonomously and recognise when there is a requirement to collaborate and escalate.
• Has a passion for excellent customer and demonstrates a willingness to help customers and provide them with a service that adds value to their business.
• Strong understanding of process operating frameworks, quality processes and methodologies
• Experience documenting and implementing policies, processes and procedures.
• Experience in participating in a continuous service improvement plan
• Experience participating in a Hardware audit
• Analytical thinking and the ability to analyse detailed reporting
• Ability to create and maintain process documents
• Ability to effectively present/communicate, negotiate and interact at all management levels, including with Technical Staff, Management and Senior Leadership
• Able to analyse large amounts of data in excel or alternative database software
• Strong stakeholder management expertise, able to drive process improvement across a diverse and heavily matrixed organisation

Due to our customer requirements, you must have Australian Citizenship to be considered for this position.

Culture and Benefits

Datacom is one of the largest suppliers of Information Technology professional services in New Zealand and Australia. As an ANZ company, we have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give us our unique culture and energy that you can feel from the moment you meet with us.

At Datacom, you'll be recognised and valued for your contributions. We're growing year on year and can provide career opportunity in a collegial and agile environment that empowers people and promotes innovation. We care about our people and provide a range of perks such as health insurance, employee discounts, social events, remote working, flexi-hours, and professional development courses to name a few. We operate at the leading edge of technology to help our largest enterprise organisations explore possibilities and solve their biggest challenges, so you will never run out of interesting new challenges and opportunities.

If you would like to know more and this sounds like you. Please apply online today!