The Square Credit Risk team assesses and manages potential loan and chargeback risk for sellers processing on Square, and helps onboard new accounts in partnership with our Sales team. We promote the growth of our sellers through in-depth financial analysis, understanding of business models, novel risk tools and approaches, and principled risk-taking. We are looking for an APAC Credit Risk Manager to be based in Melbourne or remotely from Sydney to support our growing seller base by leading a team of experienced Credit Analysts and Underwriters in Australia and Japan who review merchant accounts. They conduct reviews of our sellers, assessing credit risk associated with loan and processing activity. You will bring excellent people management and commercial credit experience and will use your skills to find unique solutions in how we promote growth, provide an innovative credit experience, and manage loss at Square. You will report to the APAC Risk Lead, based in Melbourne.
You will:
Manage a team <5 of Credit Risk Analysts and Underwriters responsible for managing loan and chargeback risk in our seller base
Manage seller re-enablement operations, assisting merchants with a negative balance resulting from chargebacks to get their accounts back in good standing
Ensure operational and loss performance goals are met
Review and approve credit requests and escalations
Create frameworks, policies, and procedures to manage risk
Monitor business loan accounts to maintain default rate within investor requirements and manage recovery operations where necessary
Identify portfolio and seller trends to inform and prioritise new policy creation
Determine and report on metrics
Create processes and reporting to systematically manage seller and portfolio risk
Work with Square teams including Sales, Account Management, Compliance and Legal and propose tailored solutions to promote growth whilst mitigating risk.
Partner with other teams to serve as an expert on credit risk
Participate in ongoing training to maintain current knowledge of AML/KYC requirements and perform AML/KYC responsibilities
