What you get to do in this role:
- Be accountable, manage and lead the ITSM business in the east while also being a key member of the ITSM practice leadership team
- Develop your team and people including coaching, mentoring and specialty skill development for all roles
- Manage and predictably deliver against traditional Professional Services business measurements (e.g. utilization) and proactively drive actions to help ensure future attainment of these measures is possible
- Be the Subject Matter Expert on ITSM best practices and advise customers, employees and partner people
- Drive the continuous improvements of your business, our methodology and service offerings based on field experiences and needs
- Identify areas of ITSM process improvement (efficiency and effectiveness) and recommend solutions that detail pros, cons and risks
- Be accountable to ensure customer engagements that are under your or teams span of control are complete, consistent, high quality, on time and deliver valued outcomes
- Be an active participant, contributor and thought leader in Communities of Excellence for this specialization
- Contribute to the continual improvement of Global Delivery and Practice business processes as well as the maturing of the ITSM Services portfolio, capabilities, expertise, best practices and solutions
