The Asia Pacific Fulfillment Operations Manager will support Block Logistics and Fulfillment efforts in Australia & Japan. As part of the Hardware Logistics team, you will play an essential role in our mission to bring Block products to our customers in a fast, reliable, economical and elegant fashion. You will determine best practices, collaborate on growth plans across the supply chain and company, support the implementation, and manage Block's fulfillment and delivery operations for all products. You will also oversee vendor and supplier partnerships and manage performance within Block's international supply chain.
We're looking for a dynamic, process-oriented operations leader who has a passion for new solutions and scalable systems. Because the majority of the team is based in the San Francisco Bay Area, some morning working hours will overlap with Pacific Standard Time.
You Will:
- Manage and improve the logistics [inbound, fulfillment and outbound] network for Block's Asia Pacific markets
- Oversee supplier partnerships and manage performance
- Work with internal partners to guide the development of essential and new fulfillment programs.
- Ensure that performance targets are met on service level commitments to our customers, across all products within the region
- Implement SOPs with partners and manage Indicators to maximize and measure Block's partners performance: Order Management; Inventory control, Performance Service level agreements, metrics reporting and Scause troubleshooting
- Support new potential country and new product launches coordinating with global partners to ensure setup, and success of the launches
- Maintain accurate and appropriate SOWs and SOPs specific to the implementation of fulfillment operations against B2C, B2B, Retail and Returns distribution requirements
- Handle fulfillment errors and exceptions, correcting and identifying preventative measures
- Identify process gaps, propose and guide implementation for scalable solutions
- Leverage access to technology and new ideas to bring continuous improvement to APAC markets
