About us:

Established in 2007, CDC Data Centres is Australia’s leading operator of sovereign, secure, world-class data centre facilities.

Headquartered in Canberra with multiple facilities in the ACT, NSW, VIC and New Zealand, CDC’s diversified operations provide secure data centre configurations that support co-location, containerised and hyperscale compute environments with all campuses interconnected with high-speed carrier grade networks.

At CDC we are passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone’s unique experiences enable us to deliver meaningful benefits for our people, our clients and communities. Our mission is to attract, retain and grow the world’s best data centre team.

Our people are committed, tenacious and meticulous in supporting our customers. Together, we configure the landscape to meet the security, reliability, connectivity and sustainability needs for today and tomorrow.

About the role:

In this position, you will be responsible for ensuring the successful fulfillment of customer requirements. Your responsibilities will encompass stakeholder engagement, project oversight, and the coordination of internal teams to achieve performance objectives and enhance processes.

Other responsibilities include:

• Build and maintain strong customer/partner relationships to enhance customer satisfaction throughout pre- and post-sales activities.
• Collaborate with CDC teams, harnessing their expertise when needed.
• Strengthen CDC's ties with key customers, their on-site teams, and their clients.
• Support contract delivery by meeting specified KPIs.
• Generate, refine, and furnish client reports while ensuring compliance with contracts.
• Review and prepare client reports for external distribution and assist clients in comprehending and addressing queries.
• Organise and oversee client monthly business reviews, quarterly operational and security audits, and other compliance activities.
• Coordinate managed services projects, including obtaining quotations from partners/suppliers and ensuring high-quality project delivery with client sign-off.
• Promptly address all client inquiries, ranging from operational concerns to project quote/proposal sourcing.
• Develop company policies and procedures to streamline the fulfillment of major customer requirements.

About you:

• Proven experience within a Service Delivery/Customer Success and/or Project Coordination capacity.
• Demonstrated expertise in managing services for larger scale clients.
• Strong leadership background and career progression in customer management.
• Proficiency in contract management, SLA reporting, problem-solving, and client relationship building.
• Work effectively with delivery leads to ensure consistent and clear communication on existing projects.
• Achieve client satisfaction, retention and growth targets as per account plan
• Competency in Microsoft Office suite, Microsoft Project toolsets and source code management.

Working Rights:

Due to the nature of the clients that CDC work with applicants who wish to apply for this position will need Australian Citizenship with ability to obtain and maintain an NV1 Security Clearance.

How to Apply:

If you are looking for an opportunity to 'Make Your Mark' and play a vital role in a fast-growing Australian Technology company, please submit your resume and cover letter by clicking Apply.

Please ensure you take the time to align you CV with the requirements above. We want to understand how your skills and experience relate to the position you are applying for.

About Us

EstimateOne is an Australian born SaaS platform and one of AFR’s 2022 & 2023 Best Places to Work in Australia and NZ. Headquartered in Richmond, Melbourne, our ambition is to become the global industry standard procurement platform in the commercial construction industry.

We’re the market leaders in Australia & NZ, and are now extending our product into the UK. Last year we secured $20M in new investment to support our strategy, so it’s a really exciting time to be joining us.

At EstimateOne, we believe that by looking after our whole ecosystem of users, and balancing the needs of our team, our shareholders and the industry, we can achieve our vision to become a global leader in construction technology; famous for the positive impact on the industry we serve. To do that we'll need to make sure we're unlocking value from what we've already built while also inventing new stuff. It's equal parts optimisation and innovation.

Our established scaleup vibe keeps things lively. We’ve come a long way in 14 years, and seeing what we’ve achieved in that time, get’s us pretty excited for the next 14. We’re passionate about transparent and fair expectations and results and we have a commitment to creating a career defining place to work for all of our team.

We build our products collaboratively working in cross-functional teams. We draw from lean product development and design thinking - which means we put our users first and work together rather than in silos.

The Role

We are seeking a General Manager to join our Senior Leadership team here at EstimateOne. Our business spans three key audiences - Subcontractors (Subbies), Builders and Suppliers. This role would see you playing a pivotal role leading the Buillder audience.

As a General Manager leading the Builder stream, you will:

• Author, own and effectively communicate a documented Strategy that is compelling and aligned to the broader EstimateOne Strategy
• Have end-to-end segment accountability working with stakeholders to build a cohesive commercial strategy across Pricing, Experience, GTM, Support, Marketing & Sales that defines EstimateOne’s offering and value proposition in the market.
• Own and drive a cross-functional annual plan that drives high growth revenue performance from our 'Builder' audience stream - across acquisition, engagement, retention, service & effective monetisation.
• Drive network value across the business, by ensuring that the Strategy maximizes value and participation across other audience streams.
• Ensure a well designed Stream organisational unit: making quarterly capital allocation requests; deploying capital against the plan; and designing the organisational substructure, congruent with EstimateOne’s organisational design principles and driving alignment in teams.
• Ensure strong goals exist at all times for the Outcomes listed below, over multiple time horizons, congruent with the level of ambition of the organisation and the audience Strategy. You’ll ensure that actuals against such goals are reported accurately, clearly and timely to the wider organisation.
• Ensure that insights, feedback and market changes are well communicated back to the wider organisation.
• Collaborate with product teams and provide guidance on product roadmaps decisions to maximise GTM sequencing, impact and traction

Outcomes this role should Manage & Influence

• Financial metrics: Revenue, Costs, Profit
• SaaS Portfolio metrics: Churn, Lifetime Value, CAC/LTV, Monthly Recurring Revenue,
• Customer Satisfaction: Net Promoter Score, Product Engagement
• Ecosystem Engagement metrics: Data Points & Participants
• Team value metrics: Team Engagement Score

About you

You’ll need to be confident enough to put forward your ideas and why you think they are valuable in an environment that places strong weight on its value of being “Forthright and Frank”.

You’ll need to have led in an organisation or independant cross functional team, and loved the ability to have an influence plus get your hands dirty doing the work. You’ll be innovative, flexible and be motivated by driving business results via delivery of great customer experiences.

Ideally you have exposure to, or interest in the construction industry.

You’ll be curious about our Ways of Working but excited and up for the challenge. You can read about them in our Employee Handbook, Nuts & Bolts:

https://estimateone.com/nuts-bolts

Your character traits should include being:

• Deeply empathetic
• Self confident with strong beliefs, loosely held
• Self aware and comfortable showing vulnerability
• A natural strategic thinker, always thinking outside of the box for new opportunities
• Supportive of collective effort and winning as a team
• Keen to contribute and wanting others to contribute to things that would not normally be part of typical GM remit - you’ll never hear: “stay in your lane!”

Perks

There’s more to working at EstimateOne than just creating game changing technology for the construction industry. We know that to reach the lofty goals we set ourselves we need to look after our team, our shareholders and the industry we serve. These are just a few of the things we offer:

• This role will receive Share Options
• Flexible working hours & the ability to work from home
• $5,000 each year to put towards your professional development
• 5 days entrepreneurial leave per year, to work on your side projects and make them come to life
• Paid parental leave & volunteer leave
• $500 each year to create your perfect work from home set up
• Business wide activities each quarter (think escape rooms, pottery, cooking classes, lawn bowls, games afternoons)
• We also match not-for-profit donations 2:1 - to name a few!

EstimateOne is an equal opportunity employer committed to providing a work environment which embraces and values diversity and inclusion. If you have any support or access requirements, let us know when you apply so we can support you. As a 2023 Circle Back Initiative Employer, we also commit to responding to every applicant.

About Ofload and our mission 

At Ofload, we're at the forefront of digital freight services, empowering businesses to build efficient, flexible, and sustainable supply chains. Our mission is to achieve zero waste in trucking by digitising the transport industry.

Every day in Australia, around 30% of trucks travel empty and a further 50% are idle amounting to mass inefficiency and harmful environmental impacts. 

Since 2020, we've successfully removed over 5 million empty kms from Australian roads. Our customer base has expanded to over 250 businesses, and we proudly support small business carriers by connecting them with household brands like Asahi, Metcash, and Noumi.

As part of our sustainability commitment, we partnered with Trace to measure, reduce and offset our scope 1, 2 and 3 emissions, actively working to minimise our own environmental impact.

In 2022, we propelled our growth through the strategic acquisition of a Melbourne-based logistics company, and raised $60m in Series B funding. Notably, we are recognised by the Australian Financial Review as one of Australia’s Most Innovative Companies.

Fast forward to 2023, Ofload was named a Deloitte Tech Fast 50 Company in Australia, and secured the 4th spot on the LinkedIn Top Startups List 2023. And here's the exciting part – we're just getting started!

We are looking to grow our team and welcome people excited by the opportunity to transform the logistics industry. If you're ready to be part of a dynamic team driving change,  join us on this incredible journey!

About the Role

As a Senior Business Development Manager you will play a critical role in driving business growth for Ofload in Australia. You will identify and pursue new business opportunities with major Australian freight customers, establishing strategic partnerships, and building strong relationships with key stakeholders. You will work closely with the broader Commercial team, including Marketing, and Analytics to develop and execute effective business development strategies that align with Ofload's objectives.

What You’ll Do

• Identify and target new business opportunities to expand Ofload's customer base in Australia.
• Develop and implement effective business development strategies, in line with company and team goals (OKRs), to achieve revenue and growth targets.
• Build and maintain strong relationships with prospective and existing clients, understanding their freight requirements and providing tailored solutions.
• Collaborate with the broader Commercial team to develop compelling sales pitches, presentations, and proposals.
• Attend industry events, trade shows, and conferences to network and generate leads.
• Lead negotiations and contract discussions with potential clients to secure new business partnerships.
• Provide regular reports and updates on business development activities, sales pipelines, and progress towards targets and underlying goals (OKRs).
• Stay up-to-date with industry developments and best practices in business development.

What You’ll Bring

• Proven experience as a Business Development Manager, particularly in a Senior role within comparable organisations
• Strong understanding of the Australian logistics - and specifically road freight - market, industry trends, and customer needs.
• Demonstrated track record of successfully driving business growth and achieving sales targets.
• Exceptional communication, negotiation, and presentation skills.
• Excellent networking and relationship-building abilities.
• Analytical mindset with the ability to conduct market research and analyse data to identify opportunities.
• Self-motivated, results-oriented, and able to work independently and as part of a team.
• Proficiency in using CRM software and other relevant business tools.
• Valid driver's licence and willingness to travel as required.

At Ofload we prioritise impact, aptitude and passion, so we’d encourage you to apply if you do not meet all the above criteria.

Life at Ofload

At Ofload, our values are in our DNA and underpin the work we do every day. We are proud of the collaborative, diverse and innovative culture we continue to build. The Ofload team is motivated by a shared ambition to digitise the logistics industry and have a truckload of fun while doing it! As well as the opportunity to join a high-growth organisation with the ability to make a meaningful impact everyday, you will enjoy;

• Working in a hybrid environment with a split of in-office and working from home. Our philosophy on working is one built around connection, inclusion and flexibility.
• Holistic wellness support for you and your family through our wellbeing partnership with Acacia Connection
• Generous parental leave entitlements including 16 weeks primary caregiver leave and continued superannuation contributions
• Annual learning and development budget to support your professional growth
• Paid volunteer leave to support the causes that matter to you

Plus all the exciting perks of joining a startup - epic Ofload swag, weekly catered breakfasts, monthly team lunch, a reward and recognition program and plenty of social events.

Ofload is committed to building diverse and inclusive teams, and a culture where people can bring their whole authentic selves to work each day. Applications are highly encouraged from Aboriginal and Torres Strait Islander people; and equity target groups including women, people from culturally and linguistically diverse backgrounds, people with disabilities, and people who identify as LGBTIQ.

We endeavour to create an equitable recruitment process with an even playing field for all candidates. If you require any adjustments to be made, please let a member of our recruitment team know. 

About Civica:

We’re Civica and we help governments deliver critical services for citizens all around the World. From local government to federal government, to education, to health and care, over 5000 public bodies across the globe engage Civica to help provide critical services to over 100 million citizens.

About the role:

Civica is currently recruiting talented individuals to join the team at Fines Victoria supporting the Victorian Department of Justice and Community Safety.

Our Customer Service Representatives are the first point of contact for customers who need help understanding their options or taking action to manage their fines.

Fines can be scary or confusing for some customers and this critically important role provides you with the opportunity to make a positive difference in a customer’s day. We absolutely love the feedback we get from our customers telling us how our team have helped support them!  

• Start Date: Monday 29th January 2024.
• Rotating Roster Monday to Friday 8:00am – 6:30pm- No weekend, public holiday or night shifts.
• Commence training and working in our Melbourne CBD offices conveniently located next to Flagstaff station and then Work from Home after successful completion of training and having reached base performance standards.
• Hybrid Work Environment – Come and enjoy our newly renovated office space with your workmates and/or spend up to 90% of your time working from home. Whatever the right balance is for YOU.
• Permanent, Full-time role offering a starting salary of $67,379 (Including Super).
• Guaranteed generous salary increases for the next 3 years.
• Terrific benefits including up to 15 weeks of paid parental leave.
• Skilled and friendly support network including Team Leaders and subject matter experts.
• We grow our own! Fantastic opportunity for future career development in either operations or software development.

 What we are looking for:

• A passion for providing outstanding customer service.
• Comfortable navigating computer systems or programs.
• Can understand and follow a documented process.
• Strong interpersonal and communication skills.
• Self-motivated and driven to achieve goals.
• Team focused and flexible.

 These roles will be filled quickly. Don’t miss out, apply today!

About OES

Online Education Services (OES) is a leader in online education, helping universities elevate student experiences in a digital era. With a proven collaboration process with universities, we have cultivated several transformative and long-lasting partnerships.

Our dynamic global team shares a vision to transform the student experience through innovation and collaboration. OES people are leaders in their respective fields, ensuring best practice strategic thinking is delivered in every element of our partnerships.

When you work at OES, you’re empowered to impact.

The Opportunity

Our vision is moving closer to more personalised student engagement, interactions and relationships that support our lead conversion and student retention goals. The Lifecycle Communications Manager will lead the way in how we can grow the business through market-leading communications driven by data insights.

This role will be working in collaboration with marketing, student operations and student insight teams to deliver student communications that drive engagement at the key moments that matter in the student journey, by leveraging insights to drive the right student outcomes and desired commercial returns.

Please note that this is a 9 month Parental Leave contract.

About You

• Customer communications experience, with 2+ years team management experience
• Experience in CRM communication campaign management and copywriting
• Experience with email marketing platforms and campaign creation, ideally Salesforce Marketing Cloud
• Content and communications strategy knowledge and implementation skills
• Strong attention to detail and ability to work under tight deadlines
• Strong interpersonal skills, ability to work with cross-functional teams
• Strong project management experience
• Product or platform ownership experience would be very highly regarded
• Communication agency experience would be highly regarded

What’s in it for you?

Along with joining a passionate, energetic and highly skilled team, this role will allow you to gain exposure to many growth and development opportunities. OES offers a hybrid, flexible approach to work, where we work 2-3 days from our state-of-the-art Cremorne office, and the rest from home (or wherever you choose!). Breakfast, snacks, table tennis, Nintendo Switch are all available in the office, as well as an in-house massage therapist and weekly staff drinks. Ultimately, you will be joining a values-driven, collaborative business where your creativity and innovation will be nurtured and celebrated.

If this role is of interest, please apply now with your updated CV.

• Fulltime/ongoing position
• Generous SCHCADS Award Salary - Level 8.1 ($120,331.12pa plus superannuation)
• Brand new exciting role!

About the Organisation

Djirra is an Aboriginal Community Controlled Organisation with over 20 years’ experience accompanying Aboriginal and Torres Strait Islander women, and their children, on their individual journeys. We find solutions through Aboriginal and Torres Strait Islander women sharing their stories, journeys, and experiences. Djirra celebrates women’s strength and resilience. We are committed to a future without family violence.

We deliver holistic, culturally safe, specialist family violence support, legal services and case management, alongside cultural and wellbeing workshops, and programs. Our services have state-wide reach, touching every part of Victoria to meet the needs of Aboriginal and Torres Strait Islander women. Self-determination is the foundation of everything we do.

Djirra amplifies the voices of Aboriginal and Torres Strait Islander women. We advocate for system-wide change to improve access to justice, eliminate systemic violence, and strengthen women’s resilience.

We are an active member of the National Family Violence Prevention and Legal Services Forum, the peak body for Aboriginal and Torres Strait Islander people who are experiencing or at risk of family violence.

About the Role

Working closely with the Senior Executive Team, program development and grant writing teams, this is a strategic opportunity for an experienced engagement and philanthropy professional to establish a new function at Djirra. In establishing this function, you will both have strategic and operational responsibilities.  

A key part of this position is to drive the development and implementation of Djirra’s engagement and philanthropy strategy, including building on existing, and establishing new strategic partnerships with donors, universities (internships, research etc) and philanthropic organisations that support Djirra’s vision.  

Another key part of the role is building Djirra’s sustainability through diversifying income. You will be a strong communicator, working closely with the CEO, senior executive team and the program development team (which includes a grant writer), as well as a range of external stakeholders to identify, nurture and grow relationships for Djirra.

We are on the search for values driven, enthusiastic, hands-on professional with a creative and innovative approach to problem solving, and a passion in driving change for Aboriginal women experiencing family violence.

This role will be based primarily in our Collingwood office, with the opportunity to work from our head office in Abbotsford and from our newest office in Melton at times.

Further information, including a detailed position description is available on our website here: https://djirra.org.au/get-involved/work-with-us/

Aboriginal and/or Torres Strait Islander people are strongly encouraged to apply.

Applications will close midnight Friday 12 January 2024.

• A Working with Children Check Card
• A Police Check
• A current driver’s license is essential. Some out-of-hours travel, regular regional travel and/or overnights may be required.

• Attractive salary packaging options (including meals and entertainment) available.
• Generous leave provisions apply
• Ability to enter into the ADO program
• Employee Assistance Program with supportive, confidential counselling for personal and work concern
• Conveniently located in Collingwood near public transport and nearby to some great cafes, restaurants, and the Smith St shopping precinct
• Cultural awareness training in both formal and informal settings is provided

• Part time (Monday to Wednesday, 10am-3pm)
• Diverse culture focused on employee engagement and development
• B-Corp company with multi-award winning products (Good Design, Red Dot and Dezeen)
• Customer-centric support team (4.8 / 5 star rating out of 2000+ customer reviews)

About Eva

Hi, we’re Eva! And we’re here to help fill your home with beautiful, functional, and affordable furniture. With our laser focus on design, marketing and customer-centricity, we want you to jump on board as we accelerate towards becoming Australia’s leading digital furniture company.

People are a huge part of the way we work at Eva, and we believe in caring for each other, ourselves, our community and our customers. We value honesty and authenticity and work together with humility to make things happen! When the team wins, we all win. If this sounds like a team you'd like to be part of, read on below.

What’s the day to day like?  

• Be the main point of contact for customers on a daily basis by solving customer queries through Zendesk tickets, phone calls and other channels as necessary.
• Dispatch daily orders, ensuring successful delivery and keeping customers up to date
• Address any issues from customers and oversee day to day operations across the department such as organising returns and refunds and payment cancellations. 
• Liaising with freight companies to ensure deliveries are met and keeping customers informed along the way
• Aim to delight and achieve above industry standard NPS and CSAT scores
• Strive for greater efficiency across all customer support processes including identifying processes for improvement and implementing automations where necessary

Overview of the role

When we say customer-centricity, we actually mean it. We truly care about our customers and in order for you to succeed in this role, we need you to really care about them too. Being a customer-centric company means that you are our port-of-call for all customer feedback which is essential when we want to be one of the best darn digital furniture companies in Australia.

Being an entry level position, we’d love to help train you into becoming the next voice of eva. This is great entry point into a start up, where you'll learn skills such as liaising with operations, learning from the product team, or providing important feedback to marketing. All we need from you is the right mindset to learn quickly, think out of the box and flourish in a role that’s immensely rewarding. Plus we’re a pretty cool bunch of people.

• Experience in ecommerce, logistics or retail consumer goods settings
• Are tech-savvy and have experience using and optimising Zendesk and Monday
• An ability to multitask like a task conquering octopus
• Organisational skills that would make Marie Kondo jealous. 
• Calm under pressure and can think on your feet when tackling problems head-on. You don’t need to always have the answers, but you know where to find them.
• Find yourself naturally building relationships with the barista at your local coffee shop.
• Availability to work a set roster which includes one weekend day 
• You’re data and metrics-driven, you’re naturally inquisitive about what the insights tell us and use this to inform decisions. 
• Ability to work relatively unsupervised

What else is in it for you?

• Flexible work arrangements (hybrid in-office and WFH)
• Annual company-wide Rest and Recover day
• Monthly team events (prev. events have included the Australian open, cooking classes & escape rooms).
• Free anniversary mattress and sweet, sweet friend/family discounts.
• Support for any course, conference or training that will help us mutually grow, ears and budget for any wild (but justifiable) ideas.
• An autonomous work environment where there is never a regular ‘days work’.
• All the coffee/ tea/ beers/ kombucha you need.
• A diverse culture and a bunch of really lovely people

If you’ve managed to read this all the way through and have found yourself nodding along the way, then we’d love to see your application come through to our inbox.

Yours kindly,

Amanda from Eva

Who are GWA?

Since 1886, the experts at GWA have designed innovative, high-quality products for homes and offices. We have market leading, iconic brands including Caroma, Methven, Dorf and Clark.

At GWA our purpose is to make everyday water experiences extraordinary. Water scarcity affects all communities and given that our consumers enjoy experiencing our products every day, we are proud to help save millions of litres of water each year.

About the role

We are on the lookout for our next Customer Service Superstar to join our After Sales and Service team based in Derrimut on a permanent, full-time basis.

This is a fantastic role if you are looking to start your career with a great business and open yourself to opportunities for growth and development!

This role forms an integral part of our amazing After Sales and Service (Warranty) team and works alongside a dynamic team to provide customer service, product advice, whilst resolving any product warranty or installation issues. You will manage the end to end warranty/customer service experience and be proactive in trouble shooting, problem solving and resolving issues.

Key Responsibilities

• Providing product advice and support of a technical nature to customers to resolve product warranty issues in a timely and professional manner
• Ensuring that claims are managed effectively as well as reporting on issues, statistics, and procedures
• Ensuring that our systems are kept up to date
• Managing day-to-day requirements; including process of work orders and invoices and arranging selected suspected product return

About you

• 3+ years experience in customer service, preferably in a technical support/warranty role
• Strong technical aptitude and computer skills (preferably with Microsoft)
• Enjoy communicating effectively with internal and external customers
• Strong attention to detail and ability to multitask
• Problem solving skills and the ability to work under pressure

It would also be great if you come from the plumbing industry so you can hit the ground running, but if not, don’t worry we have a great onboarding program and full training will be provided to set you up for success

What’s it like to work at GWA?

Culture is key for us and our people come from a variety of backgrounds and industries. We all share a common purpose of bringing to life all three of our cultural pillars: We are Customer Focused; We are One Team and We Care For Each Other. Our passion and dedication are evident in how we work together to ensure everyone achieves our goals and that we all play in a role in making GWA a great place to work.

Our success is driven by a global team that share a passion to be the trusted and integrated solutions partner in the delivery of sustainable water solutions for bathrooms, kitchens, and laundries.

GWA is on a journey from Good to Great, and we are looking for people who are excited by change and want to make a difference. We care for each other and encourage people to take the lead to deliver superior solutions for our customers and consumers.

What else do we offer?

• Flexible and hybrid working options
• Competitive remuneration and bonus structures
• Paid parental leave program
• Great Rewards program - exclusive access to discounts and cashback rewards at your favourite stores
• Bathrooms & More program - great discounts on a wide range of our products
• Volunteer and Community Service Leave
• Option to purchase additional annual leave

As well as other great benefits like discounted health insurance, financial advice, annual flu vaccinations, access to a range of online fitness programs via our Wellbeing Centre...and much more!

Interested?

Come join us and work with great people, great brands and a business with a history of strong growth. All you need to do is hit the apply button and be part of a company that is focused on delivering great customer experiences! For more information please contact Emily Jaajaa, Talent Acquisition Specialist ([email protected])

GWA Group does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

You must be a citizen or permanent resident, or hold all the relevant employment visas and other approvals for the location of this position to apply for this role.

Please note that we are not accepting applications from agencies at this time.